一．待人的基本技巧 Fundamental techniques in handing people . If you want to gather honey , don’t kick over beehive. (如果想采蜜，就不要踢倒蜂箱) Principle 1 Don’t criticize , condemn or complain. (不要批评，指责或抱怨) Principle 2 Give honest and sincere appreciation. (给予诚实真挚的赞赏) Principle 3 Arouse in the other person an eager want. (唤起他人的迫切需求)
二．让人喜欢你的六种方法Six ways to make people like you . Principle 1 Become genuinely interested in other people . (真正关心别人) Principle 2 Smile (微笑)
Principle 3 Remember that a person’s name is to that person the sweetest and most
important sound in any language .(记住，名字对一个人来说是所有语言中最甜蜜，最重要的声音)
Principle 4 Be a good listener . Encourage others to talk about themselves.(做一个善于倾
听的人，鼓励别人谈论自己)
Principle 5 Talk in terms of the other person’s interests.(谈论别人感兴趣的话题)
Principle 6 Make the other person feel important –and do it sincerely .(要让别人感到自己)
三．如何赢得人们对你的思维方式的认同 To your way of thinking.
Principle 1 The only way to get the best of an argument is to avoid it. (赢得争论的唯一方
法就是避免争论)
Principle 2 Show respect for the other person’s opinions. Never say , you’re wrong.(尊重别
人的意见。千万不要说：你错了)
Principle 3 If you are wrong , admit it quickly and emphatically.(如果你错了，就要马上断
然承认)
Principle 4 Begin in a friendly way.(以友善的方式开始)
Principle 5 Get the other person saying yes immediately.(要让对方马上说是) Principle 6 Let the other people do a great deal of the talking.(让对方畅所欲言)
Principle 7 Let the other people feel that the ideal is his.(让对方觉得那就是她自己的意见) Principle 8