当客户厌烦你的电话时 应该怎么开口让客户来公司?
1\一个销售人员需要具备的基本条件非常重要，其中心理素质和语言技巧在电话销售中非常重要。一种好听的声音可能就会影响对方的兴趣。语言的技巧可以使原来非常单调或者说是让人厌烦的事听起来有一定的吸引力，并且不要在电话中讲出太多的专业用语，人们不需要在电话里还听人教导。我们的目的在于能预约客户作进一步的谈判，而在电话里，一个人是非常容易拒绝你的。
另外就是你的心理素质，在经历了几次失败之后，如何调整自己的心理状态就会非常重要，没有乐观的精神是做不好销售的。
2\在tele sales 中有很多原则，最重要的就是打每个电话时，你是否清楚你的目的，你必须在纸上写出你的目的以及将要问的问题、对方可能的疑问及解答！
每次电话记录都很重要，有助于你分析自己的问题
3\通过电话与客户沟通对一个新业务员来说无疑是困难的。客户看不见你，由于新手很难有敏锐的洞察力在短时间内判断对方对什么问题感兴趣，生疏的业务能力只会让对方想尽快摆脱你。所以第一要务是尽快掌握自己所销售产品的尽量多的任何信息；第二是学会提问题，找到对方兴趣所在。第三是微笑着打电话，让对方在电话里感受到你的微笑。不要小看微笑着打电话，很少有人这样做，会让对方感受到你的与众不同，做到流畅自然更需要多多练习。 4\我有几个建议给你：
一定要花时间成为你要销售产品的专家。
在你打电话之前，如果对自己要说的话没有把握的话，可以考虑列一个提纲。
不要畏缩，再一次主动打电话给你的下一个潜在客户。
5\其实你所说的情况是一件非常平常（也是正常）的事，其一市场原本如此100个电话下来可能是只有十来个电话会愿意和你谈，谈100个下来可能也只有十多个会和你做；其二刚开始从事业务本身内心的心魔就是一大障碍，再可能业务知识也不一定很熟，只要你相信这是正常的然后努力坚持下去，结果肯定会有改观的。
6\首先，不要因为这开始的小问题而怀疑自己的能力，学会去分析问题才是最关键的，因为你是新人，所以看一看，你的电话记录，目标找对了吗，如果没有问题，再回忆一下，在你和客户电话的时候，你的话束是否够简洁，是否专业......？
将自己的这些问题告诉你的主管和同行前辈，不要担心该怎么样去解释，告诉他们你的困惑，在他们那里会有最好的答案，记住一句很有用的话：不要为失败找理由，要为成功找方法！ 你所最需要的方法就是：学会学习！
7\首先了解客户是否真的有这方面的需求和购买能力.
如果有的话,则分析和你接触的人在公司里的角色,从你的描述看,和你接触较多的人可能不是决策者.
因此很简单,挖出决策者并利用现有的良好关系对其进行销售
8\客户既然认可了，却又迟迟不肯签约，我认为有个重要问题要先搞清楚：
你应该仔细分析曾经洽谈过多次的这个人。
首先，要搞清楚他在本次购销活动中的角色是决策者/影响者/使用者？
如果他是决策者，你就必须从产品本身、对方财政预算、对方对你本人的信任度、对方的性格特点等方面分析，如果实在找不出他拒绝签约的理由，你只好直接开口向他询问：“XX先生/小姐，关于我公司为你们提供的这样一个优秀、完善的产品服务，我们已经谈过很多次了，您也表示认可该产品，为什么我一直不能取得您的定单呢？一定是我自己有些什么做得不够好的地方，您能给我讲讲吗，对我以后的工作一定会大有帮助，好吗？”
如果他是影响者或使用者，你要问他在将此产品推荐给决策者的过程中是否遇到了困难，具体是哪些问题，你可以帮他解决或与之分担吗？
如果他并不扮演以上的一些角色，说明你没有找到真正起关键作用的人！
9\
作为优秀的销售人员，仅仅能够识别、辨认人们的沟通风格还远远不够；要提高沟通效率，提升销售业绩，还必须学会沟通中的一些沟通技巧。尽管不同的销售人员，对于不同的沟通技巧敏感性不同，但是，掌握一些具有共性的沟通技巧依然十分重要。独具一格的富有个人魅力的沟通风格往往离不开娴熟的沟通技巧的锦上添花，从而促成销售沟通成为一种愉快、轻松与活泼的交流体验。
个性化的沟通技巧包含语言和非语言方面的沟通技巧。语言方面的沟通技巧包含倾听、应答、积极交流等；非语言方面的沟通技巧则内容比较丰富，包含副语言、表情、目光、体姿、服饰与发型等。
虽然在销售沟通过程中，语言沟通常常占到了主导的地位，但是脱离了非语言的配合，仅仅依靠语言媒介的信息传播，难免会使人感到词不达意或言过其实，僵硬呆板，缺乏一种幽默、生动或真情流露的情境。不过，非语言行为也很难独立担当起信息传递与人际沟通的功能，它们往往起着辅助、配合和强化语言的作用。因此，有效的销售沟通总是语言沟通与非语言沟通的合二为一、天衣无缝的一种自然融合。
语言沟通
语言沟通是人们借助于口头语言或书面文字所进行的一种信息交流，它起到一种方向性和规定性的作用。口头语言沟通包括交谈、报告、演讲、谈判、电话联络等形式；书面文字沟通包括通知、报告、文件、备忘录、会谈纪要、协议等形式。前者沟通形式灵活、生动，反馈迅速；后者沟通形式正式、规范，具有严肃性、权威性，能够保证信息交流的准确性和保
存的长期性等优势。现实中的销售沟通，往往是前期口头沟通居多（讨论客户需要、需求，谈判双方交易条件等），后期是书面沟通居多（将前期讨论、谈判确定下来的需要、需求以及交易条件等以书面文字的形式描述出来存档，以备需要时查验等）。
1. 倾听与应答
优秀的销售人员一定是一个出色的倾听者。当客户提出问题时，他一定是去倾听而不是去指导，去理解而不是去影响，去顺应而不是去控制。不过，事实上大部分的销售人员都不是优秀的销售人员，因为他们不是出色的倾听者，造成这种现象的原因就是心理定势，即认为倾听是被动的。他们认为要想销售成功，就是要想方设法说服客户，因此，他们认为与客户沟通就必须努力说、努力讲、努力去证明或证实。实践表明，要在销售沟通中与客户建立良好的合作关系，销售人员首要的是应该学会倾听，倾听客户的需要，倾听客户的深层需求；同时向客户传递这样一种信息：我并不总是赞同你的观点，但是尊重你表达自己观点的权力。这就是人员销售中的“先迎合、再引导”原则。
欲成为一个优秀的销售人员，就应该经常主动地与客户进行交流沟通，在集中精力倾听客户需要、需求的情况下作出积极的反馈与应答。对客户的反馈与应答包括表现出注意听讲的身体语言，发出一些表示注意听讲的声音或顺应地提出问题等诸多细节。不过，在作出反馈或应答时，应避免人为产生的一些偏差，比如夸大或低估、过滤或添加、抢先或滞后、分析或重复等。
2.积极交流
掌握并善于使用积极交流的技巧，对于销售人员来说具有莫大的助益。首先，成功地促使他人改变态度和行为的原则是既要解决问题，又要不伤害双方的关系或对方的自尊。因此，措辞是否恰当是非常关键的，而采用恰当的措辞是积极交流的前提。其次，在积极交流的过程中，要善于使用“换挡”的技巧，即销售人员和客户（发送者和接收者）的角色互换，积极鼓励对方将想说的说出来，当客户表述的时候，销售人员要仔细倾听；当客户准备倾听时，销售人员又要尽快转而阐述自己的思想、观点和情感。“换挡”技巧对于销售人员的好处在于使客户愿意听你讲；从客户的“诉说”中了解与掌握其不满意和反驳的理由；给客户提供一个畅所欲言的场所等。最后，积极的交流还要求销售人员在销售前主动与客户接触，在销售后主动与客户保持联络。
非语言沟通
非语言沟通是借助于人们的语音、语调、表情、目光、体姿等肢体语言所进行的信息交流。尽管语言沟通起到的是一个方向性和规定性的作用，但是，事实上非语言沟通才准确地表达了传递信息的真正内涵。概括地说，非语言行为在信息沟通中不但起到了支持、修饰或否定语言行为的作用，而且在某些情况下，还可以直接替代语言行为，甚至反映出语言行为难以表达的思想情感。
1. 副语言
副语言是指说话的语音、语调、语气等，比如语音低沉、稳健或激昂、高亢等，语调的高低，语气的轻重，节奏的快慢等，它们伴随着语言表达信息的真正含义，因而副语言与语言之间的关系非常密切。研究发现，副语言尤其能表现出一个人的情绪状况和态度，影响到人们对信息的理解以及交流双方的相互评价。
2.表情
表情是人类在进化过程中不断丰富和发展起来的一种辅助交流手段。表情不仅能够传递个人的情绪状态，而且还能够反映出一个人的喜、怒、哀、乐等内心活动。
3. 目光
目光是非语言沟通的一个重要通道，“眉目传情”就是一种很好的说明。事实上，在人际交流沟通中，有关沟通双方的许多信息，都是通过眼睛去收集和接收的。目光，作为一种非语言信号，销售人员使用目光可以向沟通对象传递肯定、否定的态度，质疑或认同等情感信息。在人员销售的沟通中，销售人员要善于使用目光，如用目光来表示赞赏或强化客户的语言或行为，用目光来表示困惑等。
4. 体姿
所谓体姿，就是指人们在交流沟通过程中所表现出来的身体姿势。比如前倾、后仰、托腮沉思等状态或姿势。研究表明，无论多么老练、深沉的沟通，人们对待他人的态度都很难在体姿上给予掩盖或隐藏。虽然体姿不能完全表达个人的特定情绪，但它能反映一个人的紧张或放松程度。因此，销售人员若能准确识别并判断不同体姿透露出来的不同信息，对于促成销售，提升销售业绩具有极大的帮助。
5. 服饰与发型
个人仪表，尤其是销售人员的服饰和发型是其沟通风格的延伸与个性的展示。有研究显示，服饰的重要性，甚至成了销售人员通向成功之路的决定性因素之一。人们普遍认为，着装正式不仅是职业化的表现，更是对客户的尊重。此外，销售人员还需要关注自己的发型，来自对客户的抽样调查认为，销售人员的发型不宜过于个性化与时髦、前卫，否则会给客户留下一个过于超前而显得不太稳重的印象。因此，销售人员通过其服饰与发型等外表所传递的非语言信息应该是积极、进取、热情、开朗、沉稳、健康的，这样才容易获得客户的认同。
6.肢体语言
对消费行为的深入研究发现，销售沟通过程中，客户一般会通过三种肢体语言来传递非语言信息，表明对销售人员的传递的信息持反对、犹豫还是接受的态度。这三种肢体语言就是面部表情、身体角度和动作姿势。表1列举了客户持不同态度下的三种肢体语言的表现形式。销售人员熟知这些肢体语言，对于把握客户购买心理，审时度势作出销售决策至关重要。 需要强调的是，虽然大多数肢体语言的含义明显且明确。但销售人员务必需要分清楚的是客户的肢体语言是其沟通过程中的一个组成部分，且是伴随着客户一连串的语言沟通中的一
部分非语言暗示，销售人员切勿断章取义，但也不能熟视无睹。销售人员需要随时捕捉这些微小的非语言信号，并结合整个沟通过程进行正确地“翻译”或“解码”。
我认为如果出现你说的情况，你最好先自我分析一下为什么客户会厌烦，分析一下客户的心里，是客户跟本不打算买你的产品还是因为服务态度问题不想接电话。 我建议你以后要做好转型工作，就是要让客户知道，你给他打电话是帮助他。为她好，这样他才不会厌烦，你可以跟他说来公司比电话谈有什么好处，有些问题电话谈不清楚，而且来公司可以送些小礼物等等方法吸引客户来公司，这样应该没问题了。
第二篇：与客户沟通邮件整理
与客户沟通邮件整理
最近再带两个新人， 整理了一份跟客户完整的沟通邮件。 发上来， 供大家参考参考。 本人还是有很多不足的地方， 请大家多多指教。
P.S. 这个也是第一个从免费网站上做成的客户，对我来说比较有意义，特地整理了下。 从最初的询价，到后来打样，下单等等一列系沟通。
最初说是从免费网站上面看到公司的介绍， 发过询价给我们，但之前我们并没有收到。 一开始还以为是垃圾邮件之类的， 差一点就删了， 呵呵
Hello,
Last Friday I've sent you inquiry for pots 50000 - 100000 pcs.with St.Nikolaus (from
Made-in-China website).
There is no answer from your side. Probably I am interested in more items from your offer. If you are interested in cooperation, please contact best regards
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Thanks for inquiry. Sorry that we do not receive your inquiry from Made-in-China Website, please give me your details about the inquiry directly to this email address.
Thanks and best regards.
---------------
Hello again,
Thank you for your reply. We are one of the bigest potplants producer and suplier in Poland . For Christmas time our company is preparing special promo action in one of polish discount net. Christmas colour pot with Christmas small tree. That is why we are looking for proper christmas pot.
We need about 100 000 pcs pots. The items which should be interested for us
:
Product ID: 39980
Product ID: 39983
Product ID: 39984
Product ID: 39978
Please inform about details of this product as: avaibility, quantity per pallet/see container, quotation FOB or in Holland if possible etc.
Also we are interested your other add-value items, mainly pots. Please give us your best offer.
Waiting for soon reply, best regards
---------
Dear *
Good days!
Enclosed pls find the quotation sheet of christmas pot. Pls have a view. Now our price is base
on carton packing, if you need to change the packing way, pls told us.
Our maid products are ceramic and glass flower pot, we can develop different kinds of pot by customer's request.
Any comments by return will be much appreciated.
Thanks & Best regards,
Vera
Dear Vera,
Thank you for soon reply and your offer. This offer I pass on to right person in my company - **.
She will contact you on Monday. Next three days we have kind of holidays in Poland.
Dear Vera,
My name is ** and I work in **** company in purchase Department.. After first steps arranged by my Boss Mr ** in establishing business relation I will continue further commercial side of our relations.
First requests related to your presented offers are as follow:
1.we are interested in 2 presented products 39978 and 39980. Pls indicate for both of them inside size, I men inside diameter at the bottom and at the tom and inside highness( we needs these pots to put to them plants in 9cm diameter production pot)
2.What discount can you offer us for quantity of order minimum 50.000 pcs in one lot?
3. What is lead time of lot 50000-100000 pcs ( mean how lang after placing the order the goods are ready for shipment) and what is the best shipment port in China for shipment to EUROPE ( for us the most suitable port in EUROPE is Hamburg)
4. as the pots we do not need for retail sale also we do not need packing in separate box . Pls indicate what can be the most economical packing to 40ft containers, offcourse with protecting the pots before crashing in so long transport)
Vera, we saw on your website also other pots which can be interesting for us- could you give me ID and Password to check the price level on your website
Looking forward to hearing from you in a.m. issues which are important and urgent for us
Thanks and regards
Dear ***,
Good days! So glad to know you.
Our reply as below:
1.Pls see the attached quotation for inside size. We think they can match your D9cm pot. If you need, we can change the size.
2.We have recalculate the cost by order quantity on 50000pcs each item, pls see our best price in attached file.
3. Lead time is 65 days after confirm order,as now is our production midseason. Our shipment port is Xiamen, China.
4. Pls use "**" to login our website. Then select "other item",then "Christmas", you will found many Christmas pot. Mostly we didn't have price in our website, if there is any items you interest in, pls told us the ID or send pictures to us. We will offer price to you soon.
Any questions pls feel free to contact us.
Have a good weekend.
Best regards,
Vera Cai
Vera,
many thanks for prompt reply, it is really nice to cooperate such professional nice way, You are right that the pots should fit to our plants however it would be the best if you can send us the sample to try it. (I know that you have showroom in Holland so pls let me know if you can deliver sample to Aalsmeer, we have truck loading the goods at our Agent located at the market in Aalsmeer tomorrow 27.05 and on Friday 30.05 so we can arrange passing the sample via our agent)
I also need information what is packing of each product to 40ft container.
Also I think that you have good experience in organizing shipment to EUROPE and choosing the right Ocean Lines so pls give me the transport and insurance costs for 40ft container from XIAMEN to Rotterdam, (or just CIF Rotterdam price). We will take responsibility for organizing custom clearance in Rotterdam and delivery to Poland.
Awaiting y/reply with interest
Thanks and regards/
Hello,
My colleague told me you have just give me a call. Sorry for my later reply.
Enclosed pls find the price of CIF Rotterdam.
For samples send to Aalsmeer, Please advice the address,contact person and telephoto no., we will send to you later.
Looking forward to hearing from you soon.
Best regards,
Vera Cai
Many thanks Vera,
address for delivering the sample in *******
Could you pls indicate how many of each pots is loaded to 40ft container?
Have a nice evening
In Poland we have 11.30 a.m.
-------------------
Dear **,
Enclsed pls find the quantity of each pot in 40" container.
My colleague in Holland will send samples to you . Pls track it.
If the pot can't match you 9cm pot, pls tell us. We can change the size as you need.
Best regards,
Vera Cai
Hello ***,
My colleague have already send sample to Aalsmeer yeasterday. Pls pay attention to received it.
Thanks & Best regards,
Vera Cai
----------------------
Thank you Vera. I will be in contact with Aalsmeer to get it Thanks/**
--------------------
Dear Vera,
we are considering also 2 more items with ID 44201 & 44202 I've noticed that size is the same as quotated to us pot 39980.
Pls confirm if inside size is also the same?
Is the price the same?
Could you pls send me photos of them in JPG format ( these enclosed, I taken from your
website but are too small to use them)
** got the box with sample and they ore on the way to me, I will have them on Monday morning) Thanks and regards***
------------------------
Dear ***,
Good days!
Pls find the photo of ID44201,44202 in attachment. The inside size and price are same as ID 39980.
As we have told you in before email we can do different size of pot by customers' request. That would be much appreciated if you can let us know the detail size of you 9cm pot, the size of top and bottom diameter and high. Then we can check again if 44201and 44202 can fit your pot.
Any questions pls feel free to let us know.
Best regards,
Vera
---------------
the project with Christmas pots we are now discussing and it looks very promising- pot 39980 fit perfectly to our production pots, so in 2-3 weeks we should have the decision)
Thanks and regards/****
Dear ****,
How are you?
Is there any feedback about our Christmas pot? Any news pls feel free to let us know.
Thanks & Best regards,
Vera
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I'm O.K. Vera,
in Poland we have summer, sunny weather ;30 Celsius
Vera the big project which we have for more than 50.000 unfortunately haven't come to the realization However we want to order one 40ft container , pots 39978 and 39980, we only think about proportion, if we take 10.000 of pots 39980 how many 39978 we can add to 40ft container?
Awaiting y/reply
Thanks and regards/
Dear**,
Now in China also is summer, the weather is very hot here too.
To fit a 40" container, if 39980 quantity is 10,000pcs, then 39978 is 10,440pcs. Pls see attached file for detail.
Any questions pls feel free to contact us.
Have a good weekend.
Best regards,
Vera
Dear Vera,
Hope you are doing fine.
Pls advise till what time should I send the order to have the pots in Rotterdam middle of November?
We are also looking for cheap and nice occasional packing for flowering pot plants for Valentine and Women days.: it can be plastic bag or yuta bag with foil inner or "pot" like presented grinded from straw with foil inner , ( the price not higher than USD 0,30 CIF Rotterdam).
Quantity of 150.000 pcs for one collection We would like to pack plants in production pot 10,5 cm so the enclosed example has the sizes:
1. yuta bag: bottom 12x12, 11cm high
2. straw pot bottom 9-10cm, top 12 xm, highness 10-11 cm Awaiting y/offer with interest Thanks and regards/
Dear *,
If the pot need arrived to Rotterdam at middle of Noverber, you should place the order no later than 30th,July. Below is the time schedule for you reference.
1. sample: need about 10 days to confirm sample. As this is the first time we cooperation, we need to check samples with you again. So after you confirm the order, pls send your plastic pot to us. We will do new sample to fit your pot.
2. Production: need 55 days for our factory to produce.
3. Shipping: 30 days for shipping from Xiamen to Rotterdam.
About the straw pot that you inquiry, we have contact with our cooperation factory this afternoo, we will check with them if they have this or not. We will reply you later.
Any comments pls feel free to contact us.
Best regards,
Vera *
讨论下付款条件
Dear Vera,
we have decided for first 40ft containers of pots from you, combination as per attached file ( we changed 39980 for 39984 pls check if packing and quantity remained the same).
Prices CIF Rotterdam:
$0.67 for 39978
$1.00 for 39984
Payment : our standard payment for pots to German, Italian and Dutch suppliers is telegraphic transfer, 60 days after delivery- pls consider what payment terms are acceptable for you Delivery: goods should arrive to Rotterdam middle of November 2008( 12-20.11.2008)
Awaiting y/confirmation of a.m. terms and awaiting y/further instruction about trial production according to requested size.
Have a nice evening/Thanks and regards
I hope you got my below e-mail
One more question:
is that possible to arrange also small paper(carton) label with printed EAN- barcode, name etc and attach to the pot( see example on photos)?
What would be additional costs ( label size ca 4x5cm )?
Awaiting y/reply
Dear *,
Well received your order. Thanks!
Enclosed pls see the S/C. Pls check the detail, it’s 5360sets( 10720pcs) for ID: 39984,
4968sets(14904pcs) for ID:39978, just for 1*40”GP. Pls let me know if you need to adjust quantity or not. Or if you agree this, pls signed and send back to us.
Delievery time: We can finish all production on October, it’s no problem for arrive to Rotterdam in middle of November 2008.
Term of payment: As this is our first order, we would like to do T/T(telegraphic transfer), 30% deposit, balance after the receipt of shipping documents by fax/E-mail.
Sample: In order to avoid any mistake, we will making one set of samples for you approve before we start produce. It’s import for you to send us some pcs of your plastic pot which will use to fit in our Christmas pot. Then we can make sure the plastic pot can fit with our pot perfectly.
Any questions pls feel free to contact us.
Thanks & B.Regards,
Vera
Vera,
thank you for confirming the order.
Generally I agree however pls reconsider following points of the contract:
7. Terms of payment: TT; 30% deposit after presentation to us sample of pots from trial production size fit to our production pot
35% after reception of shipping documents by fax or e-mail 35% after arrival to goods to our place in Poland 9.
Arbitration: Any disputes arising from or in connection with this contract shall be submitted to ICC International Court of Arbitration in accordance with its existing rules of arbitration. The arbitral award will be final and binding upon both parties.
As **pls put
***, Commercial Director
Pls give me the address of your branch in Holland to which we can deliver production pots- I hope it will be the quickest way.
Then after receiving the trail lot produced according to size of our plastic pot we will effect 30% of Deposit.
Pls confirm the above and send me by fax contract signed by you.
I'm glad that we start cooperation
Thank you for photos of Chinees pots- I will revert with information for which type we need sizes and prices Regards
不同意付款方式
Dear ***,
Pls see the attached amend S/C. The arbitration and delegate have amend as your request. For payment, I'm so sorry, I have try my best to persuade our general manager,but he still disagree with your payment terms. As this is our first time cooperation. ***, can you accept our payment terms for this order. After we set up good cooperation relationship, we will change payment terms in next order.
Kindly pls let me know your comments.
For plastic pot sample, pls send it direct to our China head office. This will more quickly. Our China address is as below:
Any question pls feel free to contact us.
Best regards,
Vera
Vera,
O.K.we accept 70% after shipment.
Tomorrow I'm sending production pots to your office in China.
When we get the trail pots we will make 30% prepayment.
Pls send by fax +**** signed by you contract, and next week when Mr *** will come back from Holiday we will resend signed from our side Thanks and regards/***
Dear ****,
We have stamp the contract and fax to you this morning. Attached the scan file for your reference.
Kindly pls let me know the courier tracking no. after you send out the plastic pot to us.
Best regards,
Vera
VERA,
Today I sent sample of 6 pots by TNT**** WW.
Pls confirm when you get them.
Awaiting sample of straw pots as per your photos Thanks and regards/***
Dear ****,
We have just received your sample of 6 pots by TNT express. Thank you!
But we find that there are three size of you pot:
A: D8.9xB6.9xH7.2cm
B: D9xB6.5xH8cm
C: D9.5xB6.9xH8cm
Kindly pls advice us which size will be used to fit our Christmas pots. We will prepare sample of trial production to you soon.
Looking forward to hearing from you soon.
Best regards,
Vera
Dear,
Kindly pls reply our below email. As we need to know which size of plastic pot that you need to use in this order, we will making sample for your approve.
Looking forward to hearing from you.
Best regards,
Vera
Hello,
Pls/ we are not sure which tape will be just, therefore I send you all free tipes. Pls/ sit to the bigest one.
Best regards
Dear,
Thank you for your help.
OK, we will use the bigest size pot to do sample.
The sample will be about 0.5cm biger than your plastic pot. We will finish sample as soon as possible.
Best regards,
Vera
-------
Thanks a lot.
Have a nice weekend. We've in Poland tomorrow holyday.
Best regards
------------------
Dear,
Thanks you for your reply.
We will send samples to your Poland company directly, as the cost is same to Holand and also more convenience than you to collect sample from Holand.
Re: the Christmas pot, we have finish the sample of trial production today, kindly pls see the attached photo. Pls confirm them we will send them together with straw pot to you.
From the photo you will see that we have enlarge product to fit in with your plastic pot. So the new sample size will be a little larger than before sample. Also the carton size will change too. I will send the amend SC with new CBM to you later.
Best regards,
Vera
Thank you Vera,
Pls send all sample together.
After getting the sample we will let you know our opinion and if everything O.K. we will effect 30% advance payment awaiting new packing opinion/
Dear,
Enclosed pls find the renew SC, there is just a small change in CBM, pls check.
Does Mr Lesniewski came back from Holiday? Kindly pls signed and send back to us.
Best regards,
Vera
Dear,
Sample have send out this morning by TNT express, the tracking no. is GD WW. You will received them about on next Monday morning.
Kindly let me know your comments after received sample.
Best regards,
Vera
Dear,
Good days!
Do you received the samples? Any comment about them? Does the Christmas pot can be confirmed?
Best regards,
Vera
--------
Hello -,
Do you received the samples? Kindly pls let me know your comment as soon as possible. As time is close to, we need to start producing to make sure delivery goods on time.
Your early reply will be highly appreciated.
Best regards,
Vera -
-----------------------
Hi VERA
I was in Koeln for SPOGA-GAFA fairs and just come back to the office so therefore you had no reply from me.
I got the sample- Thank you and for me they look O.K.
Now I'm checking with Mr -i if everything is O.K. and hope to send you final signed contract still today Thanks and regards/-
----------------
Hello -,
Kindly would you pls let me know if the sample can be approve or not.
As I have told you before that the production time of this order is at least 40 days for our factory. And shipping from Xiamen to Rotterdam need 30 days. Time is limitted, we need to start producing now to make sure delivery on time.
Once we received your signed contract, we will start making mould. Hope you can understand us and reply to us soon.
Best regards,
Vera -
------------
Hello Vera,
Finally the owner of the company approved everything also payment so you can start the production, size as sample sent to us.
Tomorrow morning I will scan signed contract and send you and also will let you know what day exactly the prepayment will be effected Sorry for the delay but I preferred to have all acceptance and avoid delay in later on
-----------------
Dear
It’s pleasure to know that the sample have been approved. Waiting for your signed contract and payment of 30% deposit.
We will start production. Kindly pls let me know the shipping mark and label request if need.
By the way, is there any comments about the straw pot? Any news pls feel free to let me know.
Best regards,
Vera -
-----------
Dear Vera,
Enclosed pls find the signed contract.
Payment will be effected on Monday-Tuesday next week.
As the pots are for plants we do not need labels.
Marking of Boxes, standard as you have for export Have a nice weekend/-
-----------
Dear -,
We will prepare to print carton mark as attached file showed. Pls confirm.
About the packing of the pot, for example 39978 is sets of three, do you need the three style pot mix packed in one carton, or each style solid pack in one carton?
Best regards,
Vera
----------------------------
Dear Vera,
I confirm cartons amrking as presented in file
Pls pack only one style in one carton.
Thanks and regards/
------------------
Dear,
Do you have arrange deposit to us? Kindly pls send the bank receipt to us.
Best regards,
Vera
---------------------
IHi VERA,
it is effected today and the copy of transfer I can send to you in the afternoon Thanks and regards/
Dear Vera,
enclosed pls find copy of BANK transfer of the 30% prepayment.
Thanks and regard/
------------------收到定金后，安排生产。
Dear -,
Good days!
RE: the order, everything is go on smoothly. We will make shipment about on 15th, Oct. The ship will arrived Rotterdam about on 15th, Nov. Enclosed some producing photo for you reference.
By the way, if the container have space when we loading, we would like to add some free samples in the container. The sample is some hot items for Christmas and spring.
Any comments pls feel free to contact us.
Best regards,
Vera -
-----------------------问下单证要求
Dear -,
About the shipping document we will prepare invoice, packing list, Bill of loading, kindly pls advise us if you need the certificate of origin (Form A) or not?
Also pls check the consignee and notify party in bill of loading as below:
Consignee: **************
Notify party: ****************************
Best regards,
Vera
-----------------------
Hallo Vera,
1. We need Certificate of Origin form A. pls arrange
2.B/L
Consignee is O.K.
Notify: NOT it will be company in Rotterdam which will arrange it for us, we will advise you later the name of them. Pls advise till what date the latest you need to have this name
Pls also advise the shipping line/Agent which will do this transport
Thanks and regards/-
-----------------------
Hello -,
The shipping date is about 15th, Oct., pls advise notify before 10th, Oct..
We will on holiday of National Day from 29th, Sep. to 5th, Oct. in China. I will let you know the shipping line and agent after 5th, Oct.
Best regards,
Vera -
------------------
Dear -,
Kindly pls advise the notify party.
Below is the information about shipment:
The ship from Xiamen, after 21days will arrived Amsterdam, then spend 1 day to Rotterdam by truck.
ETD: Oct.16
ETA to Rotterdam: Nov.09
The ship company is OOCL (Benelux) NV.
Address: Weena Zuid 164 - 5th Floor, NL-3012 NC Rotterdam, Netherlands
TEL: (31) 10 224 8222
FAX: (31) 10 2142627 / 4121737
/netherlands/eng/
Any question pls feel free to let me know.
--------------------
Hi Vera
I hope you had nice holiday last week.
Thank you for below information
NOTIFY: same as CONSEGNEE
( we checked with our DUTCH partners that it would be the best way)
Thansk and regards/-
-----------------------------
Vera,
we need information if the boxes with pots will be on a pallets or at least bound ( striped) several boxes together? This would help us to reload the goods Awaiting y/reply Thanks and regards/-
-----------------
Dear -
Sorry, the packing is by individual carton, without any pallets or bound several cartons together. As we didn't been informed in advance, we just do normal packing way, that is several pieces pots packed in carton, then load the carton directly into container.
Best regards,
Vera -
----------------------------
Dear -,
The Christmas pot have loaded yesterday. Enclosed pls find the photos of inspection and loading.
As there have little space in container, we have add 4 cartons of sample in it. Pls pay attention when unload the goods.
Best regards,
Vera -
----------------------发单证，催款
Dear -,
Good days!
Enclosed pls find the copy shipping document of Christmas pot order. Kindly pls help to arrange balance payment to us, them we will send out original document to you soon.
P.S. I will be out of office to attend Canton Fair from 19 to 30 Oct. So I can’t reply your E-mail effectively. If thing is urgently, pls c.c. your email to my colleague at***, or call my mobile phone ****.
Best regards,
Vera
* **
Dear **,
as advised by Vera I'm sending to you the copies of the transfer of USD 14493,97 (2 TRANSFERS: USD5000+USD 9493,97)
Together with the prepayment USD 6211,71( also enclosed) it gives 100% of your invoice *** ( costs of your BANK as usually in FT contracts are for your account and costs of our Bank are at our account).
As time is very important for us pls send by courier following original documents :
-original 3/3 B/L
-original insurance policy
-original invoice and packing list
-original certificate of origin form A
as we still need to deliver documents to Rotterdam pls kindly use TNT courier ( this is better than DHL) and confirm the number in TNT to let us follow the shipment here.
Awaiting y/confirmation A.S.A.P.
Give best regards to VERA
Thanks and regards/****
最后收款寄单, 一个订单操作就完成。后期就跟进下客户销售情况，跟客户打好关系。