English version:
Client:
Color name:
Color code:
Fabric code:
PO#:
For this dip, due to the below reason, Color Lab would like to call out and hold submission, please kindly communicate with client for this status. Thanks!
? Call out for brightness cannot achieve
? fabric texture is different for the dip and color std
? there are especial request for the dip
that is GOTS
that is 4 in 1(5 in 1)
that is FABRIQ
that is cross staining
that is fastness
that is fluorescence
? the base whitness of fabric is dull since there are relative high lycra content
? the recommended recipe is abnormal for bulk production
? Call out for depth cannot achieve
? wet crocking fastness limitation
? dyestuff have been used the maximum dosage
? there will color stains in the bulk product if increase the depth once more
? the dip be requested to single dye
? there are limited dosage for fluorescent dyes
? the fastness of water/washing staining cannot achieve is 3.0 grade
? Call out for metamerism surrender
? the fabric texture is different for the dip and the color std
? achieve brightness
? there are especial request for the dip
? the better flaring dyes combination can’t be used since that is not normal to produce bulk ? Call out for comments is different
? Refer to CMC DE reading, may find the client’s comment is
different with computer color matching. Attached file that is reflectance date.
? Call out for color std is not normal
? this color, was rejected many rounds and the color std is too small for matched correctly,pls provide min 3cmX3cm color std.
第二篇：与客户沟通邮件整理
与客户沟通邮件整理
最近再带两个新人， 整理了一份跟客户完整的沟通邮件。 发上来， 供大家参考参考。 本人还是有很多不足的地方， 请大家多多指教。
P.S. 这个也是第一个从免费网站上做成的客户，对我来说比较有意义，特地整理了下。 从最初的询价，到后来打样，下单等等一列系沟通。
最初说是从免费网站上面看到公司的介绍， 发过询价给我们，但之前我们并没有收到。 一开始还以为是垃圾邮件之类的， 差一点就删了， 呵呵
Hello,
Last Friday I've sent you inquiry for pots 50000 - 100000 pcs.with St.Nikolaus (from
Made-in-China website).
There is no answer from your side. Probably I am interested in more items from your offer. If you are interested in cooperation, please contact best regards
--------------
Thanks for inquiry. Sorry that we do not receive your inquiry from Made-in-China Website, please give me your details about the inquiry directly to this email address.
Thanks and best regards.
---------------
Hello again,
Thank you for your reply. We are one of the bigest potplants producer and suplier in Poland . For Christmas time our company is preparing special promo action in one of polish discount net. Christmas colour pot with Christmas small tree. That is why we are looking for proper christmas pot.
We need about 100 000 pcs pots. The items which should be interested for us
:
Product ID: 39980
Product ID: 39983
Product ID: 39984
Product ID: 39978
Please inform about details of this product as: avaibility, quantity per pallet/see container, quotation FOB or in Holland if possible etc.
Also we are interested your other add-value items, mainly pots. Please give us your best offer.
Waiting for soon reply, best regards
---------
Dear *
Good days!
Enclosed pls find the quotation sheet of christmas pot. Pls have a view. Now our price is base
on carton packing, if you need to change the packing way, pls told us.
Our maid products are ceramic and glass flower pot, we can develop different kinds of pot by customer's request.
Any comments by return will be much appreciated.
Thanks & Best regards,
Vera
Dear Vera,
Thank you for soon reply and your offer. This offer I pass on to right person in my company - **.
She will contact you on Monday. Next three days we have kind of holidays in Poland.
Dear Vera,
My name is ** and I work in **** company in purchase Department.. After first steps arranged by my Boss Mr ** in establishing business relation I will continue further commercial side of our relations.
First requests related to your presented offers are as follow:
1.we are interested in 2 presented products 39978 and 39980. Pls indicate for both of them inside size, I men inside diameter at the bottom and at the tom and inside highness( we needs these pots to put to them plants in 9cm diameter production pot)
2.What discount can you offer us for quantity of order minimum 50.000 pcs in one lot?
3. What is lead time of lot 50000-100000 pcs ( mean how lang after placing the order the goods are ready for shipment) and what is the best shipment port in China for shipment to EUROPE ( for us the most suitable port in EUROPE is Hamburg)
4. as the pots we do not need for retail sale also we do not need packing in separate box . Pls indicate what can be the most economical packing to 40ft containers, offcourse with protecting the pots before crashing in so long transport)
Vera, we saw on your website also other pots which can be interesting for us- could you give me ID and Password to check the price level on your website
Looking forward to hearing from you in a.m. issues which are important and urgent for us
Thanks and regards
Dear ***,
Good days! So glad to know you.
Our reply as below:
1.Pls see the attached quotation for inside size. We think they can match your D9cm pot. If you need, we can change the size.
2.We have recalculate the cost by order quantity on 50000pcs each item, pls see our best price in attached file.
3. Lead time is 65 days after confirm order,as now is our production midseason. Our shipment port is Xiamen, China.
4. Pls use "**" to login our website. Then select "other item",then "Christmas", you will found many Christmas pot. Mostly we didn't have price in our website, if there is any items you interest in, pls told us the ID or send pictures to us. We will offer price to you soon.
Any questions pls feel free to contact us.
Have a good weekend.
Best regards,
Vera Cai
Vera,
many thanks for prompt reply, it is really nice to cooperate such professional nice way, You are right that the pots should fit to our plants however it would be the best if you can send us the sample to try it. (I know that you have showroom in Holland so pls let me know if you can deliver sample to Aalsmeer, we have truck loading the goods at our Agent located at the market in Aalsmeer tomorrow 27.05 and on Friday 30.05 so we can arrange passing the sample via our agent)
I also need information what is packing of each product to 40ft container.
Also I think that you have good experience in organizing shipment to EUROPE and choosing the right Ocean Lines so pls give me the transport and insurance costs for 40ft container from XIAMEN to Rotterdam, (or just CIF Rotterdam price). We will take responsibility for organizing custom clearance in Rotterdam and delivery to Poland.
Awaiting y/reply with interest
Thanks and regards/
Hello,
My colleague told me you have just give me a call. Sorry for my later reply.
Enclosed pls find the price of CIF Rotterdam.
For samples send to Aalsmeer, Please advice the address,contact person and telephoto no., we will send to you later.
Looking forward to hearing from you soon.
Best regards,
Vera Cai
Many thanks Vera,
address for delivering the sample in *******
Could you pls indicate how many of each pots is loaded to 40ft container?
Have a nice evening
In Poland we have 11.30 a.m.
-------------------
Dear **,
Enclsed pls find the quantity of each pot in 40" container.
My colleague in Holland will send samples to you . Pls track it.
If the pot can't match you 9cm pot, pls tell us. We can change the size as you need.
Best regards,
Vera Cai
Hello ***,
My colleague have already send sample to Aalsmeer yeasterday. Pls pay attention to received it.
Thanks & Best regards,
Vera Cai
----------------------
Thank you Vera. I will be in contact with Aalsmeer to get it Thanks/**
--------------------
Dear Vera,
we are considering also 2 more items with ID 44201 & 44202 I've noticed that size is the same as quotated to us pot 39980.
Pls confirm if inside size is also the same?
Is the price the same?
Could you pls send me photos of them in JPG format ( these enclosed, I taken from your
website but are too small to use them)
** got the box with sample and they ore on the way to me, I will have them on Monday morning) Thanks and regards***
------------------------
Dear ***,
Good days!
Pls find the photo of ID44201,44202 in attachment. The inside size and price are same as ID 39980.
As we have told you in before email we can do different size of pot by customers' request. That would be much appreciated if you can let us know the detail size of you 9cm pot, the size of top and bottom diameter and high. Then we can check again if 44201and 44202 can fit your pot.
Any questions pls feel free to let us know.
Best regards,
Vera
---------------
the project with Christmas pots we are now discussing and it looks very promising- pot 39980 fit perfectly to our production pots, so in 2-3 weeks we should have the decision)
Thanks and regards/****
Dear ****,
How are you?
Is there any feedback about our Christmas pot? Any news pls feel free to let us know.
Thanks & Best regards,
Vera
--------------
I'm O.K. Vera,
in Poland we have summer, sunny weather ;30 Celsius
Vera the big project which we have for more than 50.000 unfortunately haven't come to the realization However we want to order one 40ft container , pots 39978 and 39980, we only think about proportion, if we take 10.000 of pots 39980 how many 39978 we can add to 40ft container?
Awaiting y/reply
Thanks and regards/
Dear**,
Now in China also is summer, the weather is very hot here too.
To fit a 40" container, if 39980 quantity is 10,000pcs, then 39978 is 10,440pcs. Pls see attached file for detail.
Any questions pls feel free to contact us.
Have a good weekend.
Best regards,
Vera
Dear Vera,
Hope you are doing fine.
Pls advise till what time should I send the order to have the pots in Rotterdam middle of November?
We are also looking for cheap and nice occasional packing for flowering pot plants for Valentine and Women days.: it can be plastic bag or yuta bag with foil inner or "pot" like presented grinded from straw with foil inner , ( the price not higher than USD 0,30 CIF Rotterdam).
Quantity of 150.000 pcs for one collection We would like to pack plants in production pot 10,5 cm so the enclosed example has the sizes:
1. yuta bag: bottom 12x12, 11cm high
2. straw pot bottom 9-10cm, top 12 xm, highness 10-11 cm Awaiting y/offer with interest Thanks and regards/
Dear *,
If the pot need arrived to Rotterdam at middle of Noverber, you should place the order no later than 30th,July. Below is the time schedule for you reference.
1. sample: need about 10 days to confirm sample. As this is the first time we cooperation, we need to check samples with you again. So after you confirm the order, pls send your plastic pot to us. We will do new sample to fit your pot.
2. Production: need 55 days for our factory to produce.
3. Shipping: 30 days for shipping from Xiamen to Rotterdam.
About the straw pot that you inquiry, we have contact with our cooperation factory this afternoo, we will check with them if they have this or not. We will reply you later.
Any comments pls feel free to contact us.
Best regards,
Vera *
讨论下付款条件
Dear Vera,
we have decided for first 40ft containers of pots from you, combination as per attached file ( we changed 39980 for 39984 pls check if packing and quantity remained the same).
Prices CIF Rotterdam:
$0.67 for 39978
$1.00 for 39984
Payment : our standard payment for pots to German, Italian and Dutch suppliers is telegraphic transfer, 60 days after delivery- pls consider what payment terms are acceptable for you Delivery: goods should arrive to Rotterdam middle of November 2008( 12-20.11.2008)
Awaiting y/confirmation of a.m. terms and awaiting y/further instruction about trial production according to requested size.
Have a nice evening/Thanks and regards
I hope you got my below e-mail
One more question:
is that possible to arrange also small paper(carton) label with printed EAN- barcode, name etc and attach to the pot( see example on photos)?
What would be additional costs ( label size ca 4x5cm )?
Awaiting y/reply
Dear *,
Well received your order. Thanks!
Enclosed pls see the S/C. Pls check the detail, it’s 5360sets( 10720pcs) for ID: 39984,
4968sets(14904pcs) for ID:39978, just for 1*40”GP. Pls let me know if you need to adjust quantity or not. Or if you agree this, pls signed and send back to us.
Delievery time: We can finish all production on October, it’s no problem for arrive to Rotterdam in middle of November 2008.
Term of payment: As this is our first order, we would like to do T/T(telegraphic transfer), 30% deposit, balance after the receipt of shipping documents by fax/E-mail.
Sample: In order to avoid any mistake, we will making one set of samples for you approve before we start produce. It’s import for you to send us some pcs of your plastic pot which will use to fit in our Christmas pot. Then we can make sure the plastic pot can fit with our pot perfectly.
Any questions pls feel free to contact us.
Thanks & B.Regards,
Vera
Vera,
thank you for confirming the order.
Generally I agree however pls reconsider following points of the contract:
7. Terms of payment: TT; 30% deposit after presentation to us sample of pots from trial production size fit to our production pot
35% after reception of shipping documents by fax or e-mail 35% after arrival to goods to our place in Poland 9.
Arbitration: Any disputes arising from or in connection with this contract shall be submitted to ICC International Court of Arbitration in accordance with its existing rules of arbitration. The arbitral award will be final and binding upon both parties.
As **pls put
***, Commercial Director
Pls give me the address of your branch in Holland to which we can deliver production pots- I hope it will be the quickest way.
Then after receiving the trail lot produced according to size of our plastic pot we will effect 30% of Deposit.
Pls confirm the above and send me by fax contract signed by you.
I'm glad that we start cooperation
Thank you for photos of Chinees pots- I will revert with information for which type we need sizes and prices Regards
不同意付款方式
Dear ***,
Pls see the attached amend S/C. The arbitration and delegate have amend as your request. For payment, I'm so sorry, I have try my best to persuade our general manager,but he still disagree with your payment terms. As this is our first time cooperation. ***, can you accept our payment terms for this order. After we set up good cooperation relationship, we will change payment terms in next order.
Kindly pls let me know your comments.
For plastic pot sample, pls send it direct to our China head office. This will more quickly. Our China address is as below:
Any question pls feel free to contact us.
Best regards,
Vera
Vera,
O.K.we accept 70% after shipment.
Tomorrow I'm sending production pots to your office in China.
When we get the trail pots we will make 30% prepayment.
Pls send by fax +**** signed by you contract, and next week when Mr *** will come back from Holiday we will resend signed from our side Thanks and regards/***
Dear ****,
We have stamp the contract and fax to you this morning. Attached the scan file for your reference.
Kindly pls let me know the courier tracking no. after you send out the plastic pot to us.
Best regards,
Vera
VERA,
Today I sent sample of 6 pots by TNT**** WW.
Pls confirm when you get them.
Awaiting sample of straw pots as per your photos Thanks and regards/***
Dear ****,
We have just received your sample of 6 pots by TNT express. Thank you!
But we find that there are three size of you pot:
A: D8.9xB6.9xH7.2cm
B: D9xB6.5xH8cm
C: D9.5xB6.9xH8cm
Kindly pls advice us which size will be used to fit our Christmas pots. We will prepare sample of trial production to you soon.
Looking forward to hearing from you soon.
Best regards,
Vera
Dear,
Kindly pls reply our below email. As we need to know which size of plastic pot that you need to use in this order, we will making sample for your approve.
Looking forward to hearing from you.
Best regards,
Vera
Hello,
Pls/ we are not sure which tape will be just, therefore I send you all free tipes. Pls/ sit to the bigest one.
Best regards
Dear,
Thank you for your help.
OK, we will use the bigest size pot to do sample.
The sample will be about 0.5cm biger than your plastic pot. We will finish sample as soon as possible.
Best regards,
Vera
-------
Thanks a lot.
Have a nice weekend. We've in Poland tomorrow holyday.
Best regards
------------------
Dear,
Thanks you for your reply.
We will send samples to your Poland company directly, as the cost is same to Holand and also more convenience than you to collect sample from Holand.
Re: the Christmas pot, we have finish the sample of trial production today, kindly pls see the attached photo. Pls confirm them we will send them together with straw pot to you.
From the photo you will see that we have enlarge product to fit in with your plastic pot. So the new sample size will be a little larger than before sample. Also the carton size will change too. I will send the amend SC with new CBM to you later.
Best regards,
Vera
Thank you Vera,
Pls send all sample together.
After getting the sample we will let you know our opinion and if everything O.K. we will effect 30% advance payment awaiting new packing opinion/
Dear,
Enclosed pls find the renew SC, there is just a small change in CBM, pls check.
Does Mr Lesniewski came back from Holiday? Kindly pls signed and send back to us.
Best regards,
Vera
Dear,
Sample have send out this morning by TNT express, the tracking no. is GD WW. You will received them about on next Monday morning.
Kindly let me know your comments after received sample.
Best regards,
Vera
Dear,
Good days!
Do you received the samples? Any comment about them? Does the Christmas pot can be confirmed?
Best regards,
Vera
--------
Hello -,
Do you received the samples? Kindly pls let me know your comment as soon as possible. As time is close to, we need to start producing to make sure delivery goods on time.
Your early reply will be highly appreciated.
Best regards,
Vera -
-----------------------
Hi VERA
I was in Koeln for SPOGA-GAFA fairs and just come back to the office so therefore you had no reply from me.
I got the sample- Thank you and for me they look O.K.
Now I'm checking with Mr -i if everything is O.K. and hope to send you final signed contract still today Thanks and regards/-
----------------
Hello -,
Kindly would you pls let me know if the sample can be approve or not.
As I have told you before that the production time of this order is at least 40 days for our factory. And shipping from Xiamen to Rotterdam need 30 days. Time is limitted, we need to start producing now to make sure delivery on time.
Once we received your signed contract, we will start making mould. Hope you can understand us and reply to us soon.
Best regards,
Vera -
------------
Hello Vera,
Finally the owner of the company approved everything also payment so you can start the production, size as sample sent to us.
Tomorrow morning I will scan signed contract and send you and also will let you know what day exactly the prepayment will be effected Sorry for the delay but I preferred to have all acceptance and avoid delay in later on
-----------------
Dear
It’s pleasure to know that the sample have been approved. Waiting for your signed contract and payment of 30% deposit.
We will start production. Kindly pls let me know the shipping mark and label request if need.
By the way, is there any comments about the straw pot? Any news pls feel free to let me know.
Best regards,
Vera -
-----------
Dear Vera,
Enclosed pls find the signed contract.
Payment will be effected on Monday-Tuesday next week.
As the pots are for plants we do not need labels.
Marking of Boxes, standard as you have for export Have a nice weekend/-
-----------
Dear -,
We will prepare to print carton mark as attached file showed. Pls confirm.
About the packing of the pot, for example 39978 is sets of three, do you need the three style pot mix packed in one carton, or each style solid pack in one carton?
Best regards,
Vera
----------------------------
Dear Vera,
I confirm cartons amrking as presented in file
Pls pack only one style in one carton.
Thanks and regards/
------------------
Dear,
Do you have arrange deposit to us? Kindly pls send the bank receipt to us.
Best regards,
Vera
---------------------
IHi VERA,
it is effected today and the copy of transfer I can send to you in the afternoon Thanks and regards/
Dear Vera,
enclosed pls find copy of BANK transfer of the 30% prepayment.
Thanks and regard/
------------------收到定金后，安排生产。
Dear -,
Good days!
RE: the order, everything is go on smoothly. We will make shipment about on 15th, Oct. The ship will arrived Rotterdam about on 15th, Nov. Enclosed some producing photo for you reference.
By the way, if the container have space when we loading, we would like to add some free samples in the container. The sample is some hot items for Christmas and spring.
Any comments pls feel free to contact us.
Best regards,
Vera -
-----------------------问下单证要求
Dear -,
About the shipping document we will prepare invoice, packing list, Bill of loading, kindly pls advise us if you need the certificate of origin (Form A) or not?
Also pls check the consignee and notify party in bill of loading as below:
Consignee: **************
Notify party: ****************************
Best regards,
Vera
-----------------------
Hallo Vera,
1. We need Certificate of Origin form A. pls arrange
2.B/L
Consignee is O.K.
Notify: NOT it will be company in Rotterdam which will arrange it for us, we will advise you later the name of them. Pls advise till what date the latest you need to have this name
Pls also advise the shipping line/Agent which will do this transport
Thanks and regards/-
-----------------------
Hello -,
The shipping date is about 15th, Oct., pls advise notify before 10th, Oct..
We will on holiday of National Day from 29th, Sep. to 5th, Oct. in China. I will let you know the shipping line and agent after 5th, Oct.
Best regards,
Vera -
------------------
Dear -,
Kindly pls advise the notify party.
Below is the information about shipment:
The ship from Xiamen, after 21days will arrived Amsterdam, then spend 1 day to Rotterdam by truck.
ETD: Oct.16
ETA to Rotterdam: Nov.09
The ship company is OOCL (Benelux) NV.
Address: Weena Zuid 164 - 5th Floor, NL-3012 NC Rotterdam, Netherlands
TEL: (31) 10 224 8222
FAX: (31) 10 2142627 / 4121737
/netherlands/eng/
Any question pls feel free to let me know.
--------------------
Hi Vera
I hope you had nice holiday last week.
Thank you for below information
NOTIFY: same as CONSEGNEE
( we checked with our DUTCH partners that it would be the best way)
Thansk and regards/-
-----------------------------
Vera,
we need information if the boxes with pots will be on a pallets or at least bound ( striped) several boxes together? This would help us to reload the goods Awaiting y/reply Thanks and regards/-
-----------------
Dear -
Sorry, the packing is by individual carton, without any pallets or bound several cartons together. As we didn't been informed in advance, we just do normal packing way, that is several pieces pots packed in carton, then load the carton directly into container.
Best regards,
Vera -
----------------------------
Dear -,
The Christmas pot have loaded yesterday. Enclosed pls find the photos of inspection and loading.
As there have little space in container, we have add 4 cartons of sample in it. Pls pay attention when unload the goods.
Best regards,
Vera -
----------------------发单证，催款
Dear -,
Good days!
Enclosed pls find the copy shipping document of Christmas pot order. Kindly pls help to arrange balance payment to us, them we will send out original document to you soon.
P.S. I will be out of office to attend Canton Fair from 19 to 30 Oct. So I can’t reply your E-mail effectively. If thing is urgently, pls c.c. your email to my colleague at***, or call my mobile phone ****.
Best regards,
Vera
* **
Dear **,
as advised by Vera I'm sending to you the copies of the transfer of USD 14493,97 (2 TRANSFERS: USD5000+USD 9493,97)
Together with the prepayment USD 6211,71( also enclosed) it gives 100% of your invoice *** ( costs of your BANK as usually in FT contracts are for your account and costs of our Bank are at our account).
As time is very important for us pls send by courier following original documents :
-original 3/3 B/L
-original insurance policy
-original invoice and packing list
-original certificate of origin form A
as we still need to deliver documents to Rotterdam pls kindly use TNT courier ( this is better than DHL) and confirm the number in TNT to let us follow the shipment here.
Awaiting y/confirmation A.S.A.P.
Give best regards to VERA
Thanks and regards/****
最后收款寄单, 一个订单操作就完成。后期就跟进下客户销售情况，跟客户打好关系。