比较好的客户沟通邮件，值得借鉴
成功总是有方法,半年成交16单客户 邮件模板大公布! 赶紧来学习一下! 客户采购陶瓷凳子，但他刚开始市场，国家是圣萨尔瓦多。
我的回复：
我是一直希望她下个整柜的单子，才有可能报FOB深圳。但她一直希望试订单。 Dear Lucy,
I really like your designs more than the other suppliers I've had contact with. But I don't think for the second order I will be able to meet the MOQ required since that is not my main product and since I am starting I will be small for a while.
I would really like to sell your designs... Do you have other prices for less MOQs?
我在问她具体需要什么款式跟包装
dear first tell me which one items you like and how many quantity and how about your packing request?then I will follow your details offer you a new quotation .we had product the ceramics stool more than 20years.many trading company buy the goods from my factory and we export to many country. dear,hope you give me your request details.
yours sincerely
Lucy
客户回邮件说明需要哪些款式跟数量。
This items and quantities I would like for the first order so I can test the market first.
Which kind of packages do you have and which is the most common you recommend?
you!! 004 020 019 021 035 039 034 037 043 045 064 070 050 049 047 046 048 104 105 106 107 108 109 110111 113 114 115 134 116 120 123 125 133 她回信告诉我会从中挑选一部分来下单。
Dear Lucy
Thank you. I will take a look at this stools you have already produced to make the trial order next week.
Regards
Paola
让我报价格。
Dear Lucy,
Could you please quote me the next items and quantities for the trial order:
Regards
Paola
我把 报价单发送给她看。说明如果价格接受，我就做PI给她。
Paola
Attached is our latest quotation for your reference .
if ok ,i make the PI for you .when i get your money ,then we arrange to production for you .
hope get your reply asap.
We look forward to hearing from you soon.
Yours sincerely
Lucy
她说明可以做PI了。
Lucy,
Its ok. Make the PI.
Just to make sure, I chose this items because are the ones that have been produced already as you told me.
Or can I choose from the others?
Regards
Paola
做好PI给她后，我问她的skype号码是多少，把自己的号码告诉她。如果收到款数，我会安排生产。
Dear Paola
thanks your reply .
Attached is our PI for your reference .
when i get your money ,at once i arrange to production for you ,and show me the bank slip .
dear ,what's your skype no.?
my
Skype: lucy.zhanxy
hope get your reply asap .
We look forward to hearing from you soon.
Yours sincerely
Lucy
她对款式现有的跟我图片上面所有的有疑惑。
Dear Lucy,
I already added you on skype its
I am confused. Last time you gave me a certain item numbers from which I could choose from for the order.
Is that right, or can I choose from all the styles you have? (I just wanted to make sure because I thought you were not able to produce them for small quantities and I really liked other styles)
Would really appreciate you getting me out of this doubt :).
Regards,
Paola
她把她深圳货代介绍给我认识。
Dear Lucy,
I copy this e-mail to Baron, my forwarding agent. So that you coordinate with him when I pay you the deposit.
Thank you both for your help.
Regards,
--
Paola Simán
一个款式十多个的话，我有一百多个款式，我还是建议她生产整柜。
Dear ,tell me any others items no. you like ,then i will reply for you ,since you know some style if little quantity we couldn't product it for you .
i think we have more than 100 style ,why not full one 1*20GP,is about 340pcs ,you can one style more quantity .
We look forward to hearing from you soon.
Yours sincerely
Lucy
他没有接受，问我怎么付订金，由于第一次合作。金额不多，我问老板后，老板接受生产好后付款。
Dear Lucy,
Lets stay with the same items I sent you.
Please let me now 2 things:
1. Which percentage of the order do you need as a deposit? (30%)
2. Since it is the first time we do business, my business partner was asking me if it is possible to make the last payment as soon as my forwarder gets noticed that the products are on their way to him. Just for our safety, and because it is the first time.
Regards,
Paola
她货代联系我后，问我陶瓷包装是否要加木托。我告诉她加木托费用多少。一切听客户的，我们提供最好的试摔包装。
Dear Paola
how are you ?
as your forwarder talk with that had better the ceramic stool add the three-ply board .it will be more safe send the goods for your store .
dear ,since the quantity small, and my boss say need 200 USD for him is ok to give everyone three-ply board .
hope get your reply soon .
if you not need ,is also ok depend on your request .
Lucy
她问我是怎么操作平时。
Dear Lucy,
How do you work commonly? You add 3-ply board to all the orders over seas?
我跟他说明原因，从潮州到深圳这个路程我怕陶瓷易碎。
Dear Paola
as the commonly packing is simple since is the full containers not easy to break down .
now your forwarder on shenzhen is worry about the from chaozhou to shenzhen will be dangerous since for ceramic is easy to break down if not good holder packing .
dear ,now we also with good packing for you like my photos shows . if you think is ok ,then we not need the three- ply board .
Lucy
她比较听她货代的话，加木托金额占总金额13%。
Dear Lucy,
If my forwarder says its better I think the same. But I think 200dls is high as a percent of the total 1230 order. Its almost the 13%.
然后我跟她货代联系告知情况。货物差不多完成，问她是否#5@p金额要改小之类的要求。 Dear Paola
now your forwarder say is ok ,not need the three-ply board ,he will arrange the forwarder come to my factory take the goods to shenzhen and will be careful ,i think is ok ,not need it .yes ,for three-ply board is expensive only for some customers who by air use it .
dear ,someday later the goods is ok .and i also make the commerical invoice and packing list for you .
dear ,do you need write down cheap price ?
you check first ,and tell me your request .
when we get your money from bank and show me your bank slip ,we will send the goods for you .
as the forwarder say he will put on his warehouse someday .
Lucy
她说明付款。
Dear Lucy
Thank you. Ok if it doesnt break its ok like that so I dont have to pay more. I will send the money transfer this week. Can you asj your boss to be against B/L?
Regards
Paola
这个客户很不信任我工厂，说明要提单。总共38个瓷椅凳子，不可能做提单的。
我跟她说如果要提单可以让她货代操作给他，我工厂提供资料。但这些费用都是客户自己掏钱买单。
Dear Paola
sorry we couldn't make the BL for you ,you see is only 38pcs,and i offer you is the EXW chaozhou factory price .
if the order full one containers we will make the BL for customers .
we can understand maybe you need the BL .dear ,you can ask the forwarder to make it for you .
and i will supply the documents for your forwarder to make the BL .but for the BL fee is payment by yourself .
dear ,EXW chaozhou factory price means that we get your money ,then we send the goods for you at once .
and as the forwarder say i should send the packing list ,and invoice of original for him .
dear ,do you know my meaning ?
Lucy zhan
他还是不放心，要出什么保证之类。
Dear Lucy,
Yes. Sorry its true he will do the BL, but i nedd to have a guarantee that after payment thar order is going to get correctly to my forwarder.
我说明出具保函。盖章签名等。
Dear Paola
don't worry ,we are factory do the business more than 10 years with foreign all around world.
tell me your company name and details address ,and i will make the POWER OF ATTORNEY for you .
stamp my factory sign name .
or you can ask the forwarder pay money for my boss is ok .but as the factory policy is that before loading should be get the customers payment for the EXW chaozhou price .
Lucy
她告诉我公司名字地址等。
Dear Lucy
I really appreciate your help.
The name of the company is (in capital letters all): 。。。。。。。。。。。。。。。I will send you the bank slip this week.
Regards
Paola
我们收到款数后，准备出货。但她有批货物延迟了
Hi Lucy,
Hope you are fine.
One of my bigger orders is delayed so I will have to wait until Spring Festival ends to send the cargo.
Could you make me the big favor of keeping the order until all the cargo is ready for shipment?
Baron will let you know when to send it.
I would really appreciate your cooperation. Please, let us know.
Regards,
Paola
我希望是年底把货物都出完，不要压货。让他货代提货后放在货代仓库里面比我这里方便装货。
hi Paola
could you ask your forwarder Baron to take the 38pcs goods on his company warehouse ?it will more easy for him send the goods for you when containers go .
since now for ceramic stool factory we don't have warehouse ,we product the goods all sales out not keep on the factory .
and i am not sure will keep safe for you .
i chat with Baron ,he say he follow your opinion .
hope you can understand it .
Lucy
最后她货代接受货代，顺丰寄送。38个瓷椅易碎了7个。深圳货代向顺丰要赔偿费用。 估计客户4月才能收到我的货物。