已经发货
hi my dear friend
The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.
regards
在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。以下为相关步骤的范例：
1、当买家光顾你店铺, 询问产品信息时：
重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚， 范例参考:
Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.
2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:
Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.
3、交易进行中，通知买家去参看物流情况时，可参考：
The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.
4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：
Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.
5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
Hi friend,
Right now Christmas is coming, and Christmas gift has a large potential market. Many buyers bought them for resale in their own store, it‘s high profit margin product, here is our Christmas gift link, Please click to check them , if you want to buy more than 10pieces, we also can help you get a wholesale price. Thanks.
Regards
您好！
在圣诞节来临之际，圣诞礼品将是一个热销产品。很多买家从我们这进货到他们自己的商店里出售。这个产品的利润不错。以下是我们圣诞产品的介绍，请点击了解。10个起批我们将给您批发的价格.
6、货物断货，货物偶尔的断货只要认真解释一下，买家能够理解，最好的办法是告诉买家自己会积极尽量帮他找到她所需要的产品，同时向他介绍类似的款式供其选择
Hi friend,
We are really sorry that the shoes you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty shoes which have the same style. Hope you like them as well. You can click on the following link to check them out. If there’s anything I can help Please feel free to contact us.
Regards
您好!
我们已经重新设置了价格。在原有价格的基础上，又给您了15%的折扣。我们提供的价格比市场价要低，在这个产品上，我们没办法给出更低的价格了。希望你能接受这个价格，如果有任何问题，请和我联系。
谢谢！
7、大量订购询问价格，大量订单询盘，买家若是赶上采购季我们一定要抓住机会，对他们的回复要一定要详尽，内容一般包括样品的价格、样式、采购量和相应的价格，这个报价建议是包括运费的，而且价格要相对有优势，给买家感觉是给他的一个优惠。
Hi friends
Thank you for your inquiry, we very much hope to complete the order with you for me, here is the products link you need, if you buy 100 pieces, we can give you a wholesale price, $25/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward to your reply.
Regards
谢谢您的询盘，我们非常希望能够与您完成此笔订单，下面是我对您所需要的产品的介绍，如果您一次购买100件，我们可以给您一个批发价格，每件25元.如果您有任何的问题，请和我沟通。我会竭尽所能来帮助你。期待您的答复。
8、海关问题，某些国家海关的严格检查造成货物延误，建议及时通知买家，及时的沟通让买家感觉你是一直在跟踪货物的状态，并是一位负责的卖家，以免置之不理造成误会。
Dear friends
We received notice of logistics company, now your customs for large parcel periodically inspected strictly, in order to make the goods sent to you safety, we suggest that the delay in shipment, wish you a consent to agree. Please let us know as soon as possible Thanks
亲爱的朋友
我们接到物流公司的通知，现在贵国的海关对大量邮包进行定期的严格检查，为了使货物安全的送达到贵处，我们建议延迟几天发货，希望征得您的同意。希望尽快得到您的回复
9、退、换货问题。
Dear friend,
I'm sorry for the inconvenience. If you are not satisfied with the products, you can return the goods back to us.
When we receive the goods, we will give you a replacement or give you a full refund. We hope to do business with you f or a long time.
We will give you a big discount in your next order.
Best regards
亲爱的朋友,
很抱歉给您带来了不便。如果你不满意的产品,你可以把货物返还追到我们。
当我们收到的货物,我们将给你一个更换或者给你全额退款。我们希望能和你们建立贸易关系。
当您下次购买时，我们将给您最大的折扣。
流利的沟通，真诚的语言，会让您赢得更多的定单和买家!
hi friend, item had been sent as u told . pls pay attention .regards
hi Rozhnova ,thanks for ordering in our store .colors to choose ,pls tell us the colors u need , so items will be sent as u told .
B412_Orange
B413_Black
B414_Red
B415_Blue
B416_Purple
B417_Yellow
B418_Rosy
B419_Green
regards
航空大包 ： china post air parcel
hi Fiona, thanks for ordering in our store , items are in store , and could be sent as u told quickly . colors to choose : Orange Black Red Blue Purple yellow Rosy green
what colors u need friend ? could pls leave us what colors u need , so we will arrange the shippment for u asap
waiting for ur earlier reply
waiting for ur earlier payment , so u will get it earlier / so we will arrange the shippment earlier
regards
西联汇款资料：
western union details:
Name: YanFang Long
City: Shenzhen
Country: China
first name is YanFang, last name is Long
confirmation 确认
Hello, we are size 12.Thanks in advance. 提前感谢
第二篇：速卖通邮件模板
关于彩盒、充电线
Hey,my friend.
Good day!Glad to have your letter.And for your questions,I would like to say as followings:
1.I couldn't understand well about the word "vibrates shock",could you kindly explain it for me?
2.We just sell the ps3 controller without the box,but we can offer the box if you want it.However the price will be increased,because you know the parcel' weight will be affected by it and for the shipping fee,the controller with the box are almost 8.5USD because of it's weight.However for the free shipping we usually offered is about 6 USD. Because it is without the box.
3.The charge cable is not offered,but we can sell it if you want it.
Anyway,please be free to contact me if you have any question about it.And I will go all out to help you to solve problems.Best wishes to you and your families! Thank you!
催付款
Dear Friend,
Good Day!
We appreciate your order.You have chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price.we only have blue,sliver,yellow,gold,pink,red,green colors left,we would like to inform you that this product has a highrisk of selling out soon.
However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item. If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.
Thanks again! Looking forward to hearing from you soon.
Best Regards
Sean
客人未付款邮件（价高？给点优惠3%左右）
Dear Valued Customer,
Today we observe your order or fail to pay the state, and we think that if you see we give you
payment process, already know how to pay.
But don't know what causes you haven't payment, if you think the price is high, we can give you a discount of 3%.
Hope to see you again to my shop, we can long-term cooperation.
Best Regards
客人未付款邮件（其他卖家比你这个便宜，强调你质量和服务，列一个你
的服务流程,从咨询到收货)
Dear Valued Customer,
A few days passed, and we think maybe you found some cheaper than my shop. We have four years’ experience of Bags, Shoes & Accessories business in China, and we have our own factory and more than 100 employees. We will carefully examined again before the shipment, and try to avoid your loss, if there is quality problem, take pictures after that, we will fill the last clothes in the next order.
Thoughtful service is the foundation of business cooperation, believe we can become very good business partner.
Best Regards
下单已付款
Dear Valued Customer,
Thank you for paying for your order no.
We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours. Thank you in advance. Have a nice day~
Best Wishes~
缺货取消订单
Dear Valued Customer,
Thank you for your reply.
Would you please choose the other cause to cancel the order?
We knew it is our fault.
But please offer us the big favor.
We really need your great help.
Hope you can forgive us and change the cause.
We will offer you some discount in your new order.
After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days
Nice day^^
催评
1、 模版一：刚发货后，提醒买家注意收货及收货后留好评（如果使用的挂号运输方式，大小包快递）
Dear Valued Customer,
We are happy to inform you that your purchase has been dispatched and the courier No. will refresh after two days. The typical time of arrival is between 10 and 30 days. If your item does not arrive within 30 days, please let us know.
After your item has arrived, why not take a moment to leave positive feedback about our products and service? It only takes a moment, and it’s a great way to help others make purchases like yours!
Thank you for your custom, and we look forward to providing you with the best buying experience again on AliExpress!
Yours sincerely
2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评
Dear Valued Customer,
Thank you for shopping on our store - we hope you are enjoying your purchase!
Your shopping experience is very important to us and our business. We would like to invite you to leave positive feedback on our products and service. It only takes a moment, and it’s a great way to help others make purchases like yours!
If you are unsatisfied with any aspect of our service, please contact us first so we can try to resolve your problem.
Thank you for your custom, and we look forward to providing you with the best buying experience again on AliExpress!
Yours sincerely,
3、 模板三：收到评价后
A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：
Dear Valued Customer,
Thank you for your recent positive feedback!
Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!
You can check out more great products from our store:
/store/1669062
We hope we’ll see you again on our store soon.
Yours sincerely
B：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：
Dear Valued Customer,
We are sorry to see that you left negative or neutral feedback relating to your recent purchase experience from our store.
Please contact us at any time so we can findout why you were unhappy and resolve your problems. We hope then you can revise your feedback into a positive feedback for us!
Thank you
Yours sincerely,
差评改好评
Dear Valued Customer,
We are so sorry to check that you leave us neutral feedback of the order
We are so sorry about the problem you told us. If you can change the feedback. We can offer you 1-5$ off discount in your new order.
Would you please change the feedback? Please check here to change the feedback: We are begging for your forgiveness and understanding.
Thank you in advance.
Have a nice day
物流模板
1、 Not Found:
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（示例单号）and I am happy to assist today. As per tracking result powered by 17track.net, I'm very sorry to inform you that your item is still lack of tracking information right now. If you got a tracking result as "Not found" it's telling you that your tracking information is unavailable, it doesn't mean that we haven't been mailed your item.
(Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking information may not appear online immediately. Normally it takes a few days after the item(s) have been
sent for tracking details to be available from the shipping carrier.)
Therefore, please hold on for a few more days and try to check your order some time later?
Thanks for your business again!
Have a nice day!
Best regards,
2、Transit(过境):
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（示例单号）and I am happy to assist today.
Here is a link for you to ref your package status in transportation：
这里复制17track查询完的结果链接就可以了。
As per current tracking result, your shipment has been shipped and dispatched by the shipping carrier of (HK Post). Registered Airmail on date 2014-09-21
It is still during normal shipping period and it hasn't arrived in your destination country as (country name) yet. I would be very thankful if you could be more patience with this overseas shipment. From our experience, for this kind of mail type, the shipping time is highly depend on the postal carrier and local customs/taxes, etc. It usually takes a few weeks from our origin country to overseas destination countries after dispatching. Therefore, please hold on for a few more days and I would be very grateful if you can wait for your order patiently.
Thanks for your business again!
Have a nice day!
Best regards
3、Pick up:
到达待取或者到达目的地国家都行! 到达待取可能是第一次投递失败或者是到达投递点！注意修改!
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number and I am happy to assist today.
Here is a link for you to ref your package status in transportation：
这里复制17track查询完的结果链接就可以了。
I'm glad to inform you, as per current tracking result, your package is ready to
in your country.
Please contact the shipping carrier as to get instruction of where to pick up your order/schedule a redelivery process. Please contact with them by the below information and I hope you will receive your package in shortly.
Generally, The carrier has collection deadline, So, I would like to advise you contact the carrier at once so your order won't be return back to us.
I truly wish you will be satisfied with your purchase and I'm looking forward you will confirm your order as soon as your got the item. Of course, if you like the item, please leave us a positive feedback.
Thanks for your business again!
Have a nice day!
Best regards
4、Delivered:
查询结果签收，而收件人声称未收到件的情况非常多哦，注意一下。
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RJ014099257CN（示例单号）and I am happy to assist today.
Here is the detailed tracking information for your order:
======================================
Powered by 17track.net
As per current tracking result, I found the tracking result indicate that your package has been delivered successfully. If you haven't received your package, I'd advise you contact with the shipping carrier directly to verify more delivered information such as "Delivered address and signature name". Due to privacy policy, the carrier may not display the addressee's name and address online, though they would keep them at their interior system.
And I'm 100% positive that I have shipped your order to your designated shipping address as the following:
在此处可以确认一下收件人的地址及邮编等资料;
Before you contact with the shipping carrier, May I advise you check with your families, roommates, and neighbors,etc. See if anyone has signed the item for you.
Carrier name: USPS （示例邮政运营商）
Helpline: 1-800-222-1811 （示例邮政运营商帮助热线）
I will be here to assist you find your order, keep me posted.
Thanks for your business again!
Have a nice day!
Best regards
5、Alert（退件）:
退件原因很多，到达目的国家后没有投妥成功的，引起的原因多为关税/或者投递不成功保留过期等；还有一部分原因，可能是由海关问题引起的，没有从中国成功封发出口或者没有办法进入目的地国家。要如何解决要卖家自行编辑邮件~
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（示例单号）and I am happy to assist today.
I regret to inform you, as per current tracking result, I found the tracking result indicate that your package is undergoing an unusual condition. It was returning back to us. The possible reason for returning will be written on the package (Incorrect/illegible/incomplete address, expired retention period; the addressee failed to collect the item; the addressee does not reside at the given address; refused to accept by addressee, etc.) I can inform you further once it returned back to us. Depending on this unusual situation, My apologies for the inconvenience. I would willing to resolve this problem by making full refund or replace one and send to you. (退件问题要具体情况，需要怎么解决要修改)。
Again, please accept my sincere apologies and let us know which method you are preferable to resolve this unfortunate situation.
Have a nice day!
Best regards
6、Expired:
这种状态是指从邮政官方接收到2-3个月内，查无投妥信息，提示买家注意沟通:
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（示例单号）and I am happy to assist today.
I'm very sorry to hear that you still haven't received your order. Under this
circumstances, I'd advise you contact with the shipping carrier in your country and verify if they have received your shipment from overseas.
Carrier name: USPS （示例邮政运营商）
Helpline: 1-800-222-1811 （示例邮政运营商帮助热线）
And at the meanwhile, I will start to commence a formal investigation into whereabouts of your order with our shipping carrier here. But it gonna take some times, could you wait for their response as patient as you can?
I hope the reason for deferring your order will be clarified by our carrier in shortly. Thanks again for your patience and I will be here to assist you along on this situation until you get your order. Again, please accept my sincere apologies for this unfortunate situation.
Have a nice day!
Best regards
RE980552146SE
2015-06-10 11:15 JAMAICA, NY 11430, Arrived at USPS Facility, Your item arrived at our USPS facility in JAMAICA, NY 11430 on June 10, 2015 at 11:15 am. The item is currently in transit to the destination.
2015-06-10 07:31 PHILADELPHIA, PA 19176, Departed USPS Facility
2015-06-09 23:04 PHILADELPHIA, PA 19176, Arrived at USPS Facility
2015-06-09 07:24 PAOLI, PA 19301, Insufficient Address
2015-06-08 10:12 SOUTHEASTERN, PA 19399, Out for Delivery
2015-06-08 10:02 SOUTHEASTERN, PA 19399, Sorting Complete
2015-06-08 07:55 SOUTHEASTERN, PA 19399, Arrived at Unit
2015-06-06 23:16 PHILADELPHIA, PA 19116, Arrived at USPS Facility
2015-06-04 21:47 CHICAGO, IL 60701, Arrived at USPS Facility
2015-06-03 18:22 ISC CHICAGO IL (USPS), Processed Through Sort Facility 2015-06-02 11:02 Origin Post is Preparing Shipment
2015-06-02 11:02 SWEDEN, Processed Through Sort Facility
发件国家: 瑞典
2015-06-09 07:24 The shipment item could not be delivered, Delivery to the recipient failed. No further information is available.
2015-06-09 07:24 UNITED STATES, Delivery to the recipient failed. No further information is available.
2015-06-03 18:22 UNITED STATES, The item has arrived at the international terminal in the destination country for sorting
2015-06-02 11:02 MALMO UTR/MMAH,Sverige, The item has been dispatched from Direct Link's international terminal for onward transport to the country of destination
2015-05-20 11:16 Direct Link, PostNord Receiving HUB, Item received for processing
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