The Xxxx that is about to go year it is substantial business and a happy year. It is at the beginning of this year old of last years of a dynasty or reign during, I stand in the time platform that new old acquaintance replaces, turn one’s head goes, look into future, can’t help feeling myriad. In a year of in the past, in the group how-to below, below the friendly collaboration between the care help that leads in the branch and colleague, my working study got great progress. One, strengthen vocational training, before raising oneself quality to be in, the stage is in charge of, below the enthusiastic help of foreman and colleague, skill had my business to rise apparently. Antechamber ministry serves as the appearance of the hotel, every employee should confront a visitor directly, so the working manner of our employee and service quality reflect the service level that gives a hotel and level of management. And it is this appearance downstage most the part of core, I know very well my responsibility is major, oneself neglect can bring economically loss to the hotel. In working so, I had done each work responsibly seriously, active and active learn more professional knowledge to other staff, in order to reinforce oneself vocational level. Only such ability let him have on skill of Wu of professional knowledge kimono rise further, gift is nicer provide excellent service for the guest, let guest be overjoyed. 2, “ broaden sources of income and reduce expenditure, control cost ” is made from bagatelle, make “ broaden sources of income and reduce expenditure from me, add close cut down expense ” is every enterprise not arrowy pursuit. Guide in what the branch leads below, we answer the call of the hotel actively, begin managing cut down expense activity, control good cost. For managing charge, we are used reclaim abandon old welcome to get stuck to be used as hotel interior personnel, enter when HSE room, want to take a guest to see a room when SALES, we use these to abandon old greeting card to install the key to use an amount in order to reduce what the welcome gets stuck, give a hotel managing cost. We use paper of has printed forms for reporting statistics scratch, all sorts of forms for reporting statistics are in as far as possible use below the circumstance double-faced print. Pass these control, achieve for the hotel close make downstage and due contribution, also exhaust oneself scanty power. 3, strengthen the sale consciousness of oneself and sale skill, raise housing to lead what lead in the branch to groom below the help, I acquire the little skill on a few sales. How to sign up for house price to the guest, what kind of guest newspaper is planted room house price? How to the house with have booked guest to recommend finer model? Etc. Here a these sales that the sectional leader that I want to thank us is without reservation knowledge imparts we. In growth my oneself knowledge while, I also actively comes loose to advance guest room sells an effort that makes myself. Want downstage guest only, I think method to let guest take up one’s quarters, even if be UG. Strive for with this taller enter rate. 4, note the harmonious work between departmental door, with the colleague friendly get along the hotel resembles a big family, the hard to avoid in working between branch and branch can produce some of unpleasant petty thing. Serve as the hub of whole public house downstage, it with meal, sale, the branch such as guest room is having close working relationship. It is so in daily working life, I always notice my every word and deed, handle good relationship actively with departmental door colleague, esteem others while also won respect for oneself. The home and all things are promoted, only such, our hotel, our group ability obtains great progress. In this year, I grew many, acquired a lot of, but be in me insufficiently deep also consciousness and experience arrive. 1. Flexibility and initiative are lacked on the service, because fear err and not dare bold go doing. 2. Encounter sudden incident, lack good psychological quality, cannot handle an issue calmly. 3. Good room cannot be

第二篇：个人年终工作总结

今年以来，在信息技术中心的正确领导下，在卡务中心的指导下，谦虚谨慎，不断加强自身思想政治理论建设；好学善思，努力提高信息调研水平和组织协调能力；勤勉务实，认真完成工作中的各项具体工作，取得了不错的成绩，得到了领导和同事的一致肯定。

一、严于律已，不断提高自身思想觉悟。始终坚持运用马克思列宁主义立场、观点和方法论，运用辩证唯物主义与历史唯物主义去分析和观察事物，明辨是非，坚持真理，用正确的世界观、人生观、价值观指导自己的学习、工作和生活实践。

二、勤奋学习，不断提高自身综合素质。一是加强政治理论学习。在今年初月认真系统地学习了党的基本知识和各种理论著作，进一步夯实了理论基础，提高了党性认识和思想道德素质。二是加强业务知识学习。将各种会议作为学习的大好机会，做好笔记心得，遇到困难主动向领导请示、向同事请教，促使自己在工作上的迅速成长。第三，加强法律法规的学习。本着对对工作负责的态度，利用业余时间加强对法律法规和学校的方针政策的学习，进一步提高法律意识和运用能力。

三、踏实工作，确保完成各项工作任务。今年共参加了学校的迎接本科评估工作，做了大量校园一卡通软件件的维护工作与校园一卡通系统服务器及数据库的日常维护与管理。无论是在哪一个岗位上，我都始终牢记全心全意为全校师生服务的宗旨，努力完本职工作，并注重总结提高，探索高效的工作方法。

四、注重细节，塑造良好的个人形象。时刻注意自己的言谈举止，坚持以个人工作格言“上善若水，永不言弃”作为自己的言行准则, 在生活中，坚持正直、谦虚、朴实的生活作风，摆正自己的位置，尊敬领导，团结同事，以诚待人，爱岗敬业，勤俭节约，力求成为一名合格的高校服务工作者，为洛阳理工学院的建设工作尽自己所能。

回顾今年以来的工作，我在思想上、学习上、工作上都取得了很大的进步，成长了不少，但也清醒地认识到自己的不足之处：首先，在党的理论理解上还不够透彻，尤其是将学校的指导思想运用到实际工作中去的能力还比较欠缺；其次，工作学习能有待提高，觉得自己不能充分利用业余时间学习业务相关知识，跟同事与师生们的沟通技巧欠缺，有时难以独当一面；再次，主动向领导汇报、请示的多，为领导出主意、想办法的时候少。今后，我将继续努力，克服缺点，发扬长处，为校园一卡通业务的各项工作贡献自己的一份力量。