温思顿英语：投诉邮件怎么写

温思顿小编导读：在日常商务合作中，要做到事事顺利并不容易。有时，我们不得不写投诉邮件向对方complain，并期待对方收到complaint之后，能及时解决问题。那么，写投诉邮件时，该如何措辞、拿捏语气态度，从而做到既解决问题又不影响今后的合作呢？温思顿英语教研团队教你英语投诉邮件写作技巧！

投诉邮件的写作中，我们需要根据事态的严重程度选择合适的语气和态度，这样的选择就体现在措辞中。

首先，如果问题是第一次出现，那么你大可不必小题大做，你可以先make a mild complaint（温和地提醒下对方）。我们来看一个例子：

Dear Sir:

I'm writing in connection with my booking with you for an adventure holiday to Peru.

On the 19th of May, I sent you a check for $390 as a deposit. Unfortunately, I have not yet received a receipt for this. I would be grateful if you could send me this as soon as possible.

I look forward to hearing from you.

Yours,

Margareta Lindell

这封邮件结构清晰，写邮件的人语气也比较温和，并没有什么过激的言辞。complaint的核心句是Unfortunately, I have not yet received a receipt for this. I would be grateful if you could send me this as soon as possible. 邮件写作者在描述问题时只是说明了事实本身（没有收到#5@p），紧接着作者还提出了针对这个问题自己希望得到的解决方案（希望能尽快送到），除此之外，并没有带上任何负面情绪。这让收到邮件的人感觉很舒服，也知道自己是在跟一个reasonable的人交流，这样邮件使整个交流充满了正能量，有利于问题的解决。

因此，当make a mild complaint时，可以分两步走：

1. 描述事实本身

可用句型：Unfortunately,…

2. 提出解决问题的方案

可用句型：Pleasecould you…

We would be grateful if you could…

当然，如果第一次投诉未果，你可以再发一次complaint。而这一次，你的语气可以更强烈一些，make a point，让对方知道：don't take me for granted。

温思顿英语

当make a point时，你可以使用这些句型：

I should like to draw your attention to (the fact that)…

I should like to remind you that…

I hope that it is not necessary to remind you that…

对方从你的措辞中可以感受到你的态度：It's over the line. You gotta take it seriously this time.

如果第二次投诉后，对方还是无动于衷。那么我们完全可以将心中的怒火释放出来，make a strong point，甚至是make a warning。

当make a strong point时，可以分四步走：

1. 描述事实本身

e.g. It's now over ten months since we placed this order and we are still waiting for the pencils.

2. 强调不满

e.g. I should like to point out that we've already paid for these pencils.

3. 要求对方立即采取行动

e.g. We must insist, therefore, that you deliver them immediately.

4.（必要时）给出警告

e.g. Unless…, we will be forced to…

相信事情发展到这一步，对方不得不高度重视你的投诉，不然的话，合作可能就要终止了。

通过以上的分析，我们可以总结出：

1. 投诉邮件根据事态的严重程度可以分为三大类：make a mild complaint，make a point，make a strong point (make a warning)。

2. 当第一次、第二次投诉时，可以分两步走：

1）描述事实本身

2）提出解决问题的方案

但是第一次投诉和第二次投诉的措辞应是有差异的。

3. 当第三次投诉时，可以分四步走：

1）描述事实本身

2）强调不满

3）要求对方立即采取行动

4）（必要时）给出警告

温思顿英语

第二篇：20xx羊年温思顿英语新年祝福语

2015羊年温思顿英语新年祝福语

羊年未到，祝福先行。羊年期盼你：天天开心“喜羊羊”;事事如意“美羊羊”;工作愉快“懒羊羊”;合家幸福“暖羊羊”，总之愿你一切都好羊年喜气“羊羊”!The year of the sheep not to wish in advance. The year of the sheep look forward to you: happy every day "pleasant goat"; everything "beautiful sheep sheep"; a happy work "lazy"; "she" in happiness, wish you all good sheep year festivity "sheep"!

马蹄声声扬鞭跑，羊年转眼要来到。先祝羊年身体好，健健康康快乐绕。再祝事业节节高，阳关大道任你挑。还要祝你合家笑，幸福快乐在怀抱。祝你羊年无烦恼!Hoofs on the year of the sheep run, going to. First, I wish good health, happy Kang Kang happy around. Then I wish the cause of rising, an even highway as you choose. Also wish you a smile, happy in the arms. I wish you a year without trouble!

恭喜发财： may prosperity be with you

年年有余： may you always get more than you wish for

新年新气象： as the New Year begins， let us also start a new

万事如意： hope everything goes your way

岁岁平安： may you start safe and sound all year round

财源广进： may a river of gold flow into your pocket

一帆风顺： wish you every success

名列前茅： always come first in examinations

鹏程万里： have a bright future 生意兴隆： wish your business success 大吉大利： wish you good fortune and every success 蛇马精神： may you be as energetic as a dragon and a horse 风调雨顺： timely wind and rain bring good harvest 国泰民安： wish our country flourishes and people live in peace

温思顿英语

May the joy of New Year be with you throughout the year.

愿新年的快乐一年四季常在。

Peace and love for you at New Year from all your students.

祝老师新年充满平安和爱。

Wishing you a sparkling New Year and bright happy New Year! May the season bring much pleasure to you.

愿你的新年光彩夺目，愿你的新年灿烂辉煌！佳节快乐！ Wishing you all the blessings of a beautiful New Year season. 愿你拥有新年所有美好的祝福。 Wishing you all the happiness of the holiday season. 祝节日幸福如意。 Hope all your New Year dreams come true! 愿你所有的新年想都成真！ Hope you enjoy the happiness of New Year and all the trimmings. 祝你享尽新年佳节的快乐和新年的礼品。 Warm hearted wishes for a happy New Year filled with all your favorite things.

传统佳节之际，献上殷殷祝福，祝新年万事如意！

I wish you a happy New Year. All affection and best wishes to you and yours.

以我所有的爱心与真诚祝你及全家圣诞快乐。

In the season of joy I present my sincere wishes and kind thoughts. May the kind of New Year outshine all the rest.

在这欢乐的时节给你我最真的祝福和亲切的思念，愿你今年的新年比往年更璀璨。

May the New Year be a time of laughter and real enjoyment for you. Best wishes.

温思顿英语

愿新年不仅是你欢笑的时刻，更是你欢喜的日子。祝福你。

May the glow of New Year candle fill your heart with peace and pleasure and make your New Year bright.Have a love filled New Year!

愿新年的烛光带给你祥和与喜悦，祝你新年充满爱。

May the bright and festive glow of New Year candle warm the days all the year through. Hoping you will have a wonderful time enjoying New Year that is happy in every way.

愿明亮喜庆的新年烛光温暖一年中的每个日日夜夜，祝你欢欢喜喜度新年！

New Year time is here. I hope you have a wonderful New Year. May every day hold happy hours for you.

新年来临，祝新年快乐，愿你时时刻刻幸福欢乐！

May your New Year be filled with special moment, warmth, peace and happiness, the joy of covered ones near, and wishing you all the joys of Christmas and a year of happiness.

愿你的新年充满温馨，祥和，与亲人团聚的快乐，祝乐陶陶，新年乐无限。

Warm greetings and best wishes for happiness and good luck in the coming year.

衷心祝福来年快乐、幸运！

New Year should be a time of banked-up fines, the scent of flowers and wine, good talk, good memories and loyalties renewed. But if all else is lacking - love will do.

新年是这样美好的时光：炉火熊熊，花儿芬芳，醇酒飘香，殷殷祝福，美好回忆，恩爱日新。即便没有一切，只要有爱便足矣。

May the beauty and joy of New Year remain with you throughout the new year!

愿新春美景与欢乐常伴随你新年新年！

Happy new year！

新年快乐！

New Year's greetings and best wishes!

温思顿英语

致新年贺忱与最美好的祝福！ A happy New Year to you. 祝节日快乐,新年幸福。 Best of luck in the year to come.

愿你在未来的一年里，吉星高照。

Wish all the best wishes for you.

献上最美好的祝愿。 Wish many good wishes for the holidays and the coming year. 新的一年，向你献上最诚挚的祝福。 Wishing you all the blessings of a beautiful Christmas season. 愿你拥有美丽的新年所有的祝福。 May its blessings lead into a wonderful year for you and all whom you hold dear. 万事如意新年美好祝福你及你所爱的万事如意。 To wish you special joy at the holidays and all year. 祝你在节日和新的一年中享有无限的快乐。 Much joy to you in the upcoming year. 愿您在新的一年充满快乐。 Wishing you and your family a very happy new year. 祝福您及全家新年快乐。 We offer New year blessings to you.

我们向您献上新年的祝福！

I only want you for New year! 温思顿英语

我只要你作为我的新年礼物！ I give all my love to you this New year. 值此佳节，献上我对你所有的爱。 My arms are wide open for you this New Year. 我张开双臂，盼与你共度新春佳节。 Here's a tender New Year kiss from you know who. 你的心上人献给你一个温柔的新年之吻。 Wishing you and yours a happy happy new year. 万事如意，合家平安。 Best wishes for a wonderful new year. 献上最诚挚的祝福，祝您新年愉快。 With best wishes for a happy New Year! 祝新年快乐，并致以良好的祝福。 May joy and health be with you always. 祝您永远健康快乐。 May happiness follow you wherever you go! 愿您幸福快乐，直到永远永远。 I hope you have a most happy and prosperous New Year. 谨祝新年快乐幸福，大吉大利。 温思顿英语