国外生活必备英文词汇全搜索－住guest 旅客，宿客
宿篇1 welcome to 欢迎到来
前台： bellboy 行李员，旅客服务员 company 陪伴，同伴 madam 夫人，女士，太太 single room 单人房 trip 旅行，旅程
double room 双人房 take care of管理，照看 intend 想要，打算 baggage 行李，
party （参加共同活动的）一批，一carry 运送，手提
组，一组人 suitcase 手提箱，衣箱 date 日期，日子 show 带领，指引，给 看 kind 种，类 lead 带领，引领，领路 bath 浴室 give sb.a hand帮...的忙 shower 淋浴 allow 允许，准许
suite （一套）房间 wish 愿，希望
deluxe 豪华的 pleasant 令人愉快的，舒适的 presidential 总统的，总统职务的 enjoy 享受
available 可用的，合用的，a good time 快乐时光
可到达的 pleasure 快乐，愉快，高兴 fully 完全地，彻底地 not at all 不用谢，没关系 name 名字，姓，姓名，名称 mention 提及，提到 address 地址 registration登记，注册 the phone number 电话号码 at one's service 为...服务 be able to 能，会 behind 在后面，在...背后 guarantee 保证，担保，包，管 remember 记住，记得 occupancy 占有，占用 return 送还，还归 peak 最高的，高峰的 firmly 稳固地
arrival 到来，到达 go to bed 上床睡觉 departure 启程，离开，出发 check 检查，核对 book 预定，定 list 名单，一览表
hotel 旅馆 fill to 填写
offer 提出，提供 form 表格
discount 折扣 have a look 看一看 vacancy 空，空房间 passport 护照
solid 全部地 mind 介意，反对
be full up 全满 fill out 填写
include 包括，包含 prepare 准备，预备 major 较大范围的，主要的 key card 出入证
international 国际的，世界的 seat 座位
provide with 提供 file 档案
mini-bar 小冰柜 identification身分的证明 sort 种类，类别 straight 马上，立刻 price 价格，价钱 separately 单独地
dollar 美元 opposite 在...的对面 service 服务，服侍 gift 礼品，礼物
of course 当然 elevator [美]电梯
rate 价格，费用 directly 直接地
tax extra 另加税金 straight 笔直的
look forward to 期待，希望 traffic 交通
receive 接待，接见，欢迎 distance 直接地
intersection 交叉点，十字路口 except 除...之外 try one's best 努力，尽力 suggest 建议，提出（意见，计划）performance 演出 possible 可能的 等 acrobatic 杂技的 regulation 规则，规章，法规 popular prefer 更喜欢 noise 噪音，嘈杂声 喜爱的 exchange 兑换，（货币）交换 several 几个，数个 tourist 旅行者，游览者，观光者 bill 钞票，纸币 misunderstand 误会，误解 famous 著名的，出名的 currency 货币 explain 解释，说明 tourist attraction 旅游胜地 according to根据...所说，按照 relax 放松 history 历史 equivalent 相等的，相当的 calm 使平静，使镇定 direction 方向，方位 note 纸币 in charge 主管 well-known 出名的，众所周知的 sign 签名，署名 housemaid 客房服务员 scene 景色，景象 exchange memo 兑换水单 release 再出租 attractive 有吸引人的，引起兴趣的 counter 柜台 measure 措施，方法 interest 兴趣 prohibit 禁止，阻止 understaffed人员太少的，人员不足的dynasty 王朝，朝代 government 政府 accommodation cost 宿费 classical 古典的 information 信息 cashier 出纳 architecture建筑风格 bottom line 底线 check in 入住登记 exquisite 精致的，精巧的 endorse 在（支票等）背面签名，背check out 办理退房手续 artistic value 艺术价值 书 deluxe suite豪华套间 chance 机会 signature 签名，署名 dining hall 餐厅 feast one's eyes让某人一包眼福 top line 头一行 double room 双人间 typical 典型的，代表性的 receipt 收据，收条 foreign exchange counter 外币兑换处 pearl 珍珠 amount 数额 hotel directory 旅馆指南 The Jade Buddha Temple 玉佛寺 certificate 单据 hotel lobby 饭店大堂 what's more 另外 purchase 买，购买，购置，所购物 hotel rates 房价 construction建造，构造，结构 countersign 副署，连署 information desk 总台 magnificent 壮丽的，宏伟的 in duplicate（正副）一式两份 porter 行李员 enjoy 欣赏，喜爱 policy 政策，方针 reservation desk 预定处 stamp 邮票 understand 懂，理解 room charge sheet 房价表 stick 粘贴，张贴 awfully 非常，很 room with bath 带有浴室的客房 envelope 信封，封套 describe 描绘，叙述，形容 room with good ventilation 通风良好sticker 背后有粘胶的标签 apologize 道歉 的客房 ticket 票 trouble 麻烦，烦恼 single room 单人间 airline 航空公司 manager 经理 suite 套间 wonder 想知道 solve 解决 telephone operator 总机接线员 consider 考虑，细想 carelessness粗心，疏忽，粗枝大叶 in touch with 联系，接触 in advance 预先 advise to 劝... as soon as 一...就... economy 经济 inconvenience 不方便 try one's best 努力，尽力 time-table 时刻表 toilet 洗室 possible 可能的 flight 班机 sincerely 真诚地，诚恳地，真挚地 regulation 规则，规章，法规 airport 机场 previous 先的，前的 noise 噪音，嘈杂声 国外生活必备英文词汇全搜索－住occupant 占有人，占用者，居住者 several 几个，数个 宿篇2 access 进入 misunderstand 误会，误解 rear stalls 戏院正方后座 responsible 有责任的，（应）责任的 explain 解释，说明 in order 妥当，就绪 necklace 项圈，项链 relax 放松 suppose 猜想，料想，想象 safety box 保险柜 calm 使平静，使镇定 matinee 日戏 arrange 安排 in charge 主管 dress circle戏院的二楼厅 in touch with 联系，接触 housemaid 客房服务员 cancel 取消 as soon as 一...就... release 再出租 1
measure 措施，方法
bear's paw 熊掌 understaffed人员太少的，人员不足的 breast of deer 鹿脯
accommodation cost 宿费 beche-de-mer; sea cucumber 海参 cashier 出纳
sea sturgeon 海鳝
check in 入住登记
salted jelly fish 海蜇皮 check out 办理退房手续 kelp, seaweed 海带 deluxe suite豪华套间 abalone 鲍鱼 dining hall 餐厅 shark fin 鱼翅 double room 双人间
scallops 干贝 foreign exchange counter 外币兑换处 lobster 龙虾 hotel directory 旅馆指南 bird's nest 燕窝
hotel lobby 饭店大堂 roast suckling pig 考乳猪 hotel rates 房价
pig's knuckle 猪脚
information desk 总台 boiled salted duck 盐水鸭 porter 行李员
preserved meat 腊肉 reservation desk 预定处 barbecued pork 叉烧 room charge sheet 房价表
sausage 香肠
room with bath 带有浴室的客房 fried pork flakes 肉松 room with good ventilation 通风良好BAR-B-Q 烤肉 的客房
meat diet 荤菜 single room 单人间 vegetables 素菜 suite 套间
meat broth 肉羹 telephone operator 总机接线员 local dish 地方菜
国外生活必备英文词汇全搜索－饮Cantonese cuisine 广东菜 食篇1 set meal 客饭 餐具：
curry rice 咖喱饭 coffee pot 咖啡壶 fried rice 炒饭 coffee cup 咖啡杯 plain rice 白饭 paper towel 纸巾 crispy rice 锅巴
napkin 餐巾 gruel, soft rice , porridge 粥 — table cloth 桌布 noodles with gravy 打卤面 tea -pot 茶壶 plain noodle 阳春面 tea set 茶具 casserole 砂锅
tea tray 茶盘 chafing dish, fire pot 火锅 caddy 茶罐 meat bun 肉包子 dish 碟 shao-mai 烧麦
plate 盘
preserved bean curd 腐乳 saucer 小碟子 bean curd 豆腐
rice bowl 饭碗 fermented blank bean 豆豉 chopsticks 筷子 pickled cucumbers 酱瓜 soup spoon 汤匙 preserved egg 皮蛋 knife 餐刀 salted duck egg 咸鸭蛋 cup 杯子 dried turnip 萝卜干 glass 玻璃杯 西餐与日本料理： mug 马克杯
menu 菜单
picnic lunch 便当 French cuisine 法国菜 fruit plate 水果盘 today's special 今日特餐 toothpick 牙签 chef's special 主厨特餐 中餐： buffet 自助餐
fast food 快餐 specialty 招牌菜
continental cuisine 欧式西餐 aperitif 饭前酒 dim sum 点心
French fires 炸薯条 baked potato 烘马铃薯 mashed potatoes 马铃薯泥 omelette 简蛋卷 pudding 布丁 pastries 甜点
pickled vegetables 泡菜 kimchi 韩国泡菜 crab meat 蟹肉 prawn 明虾 conch 海螺
escargots 田螺braised beef 炖牛肉bacon 熏肉
poached egg 荷包蛋
sunny side up 煎一面荷包蛋 over 煎两面荷包蛋 fried egg 煎蛋
over easy 煎半熟蛋 over hard 煎全熟蛋 scramble eggs 炒蛋 boiled egg 煮蛋
stone fire pot 石头火锅 sashi 日本竹筷 sake 日本米酒 miso shiru 味噌汤 roast meat 铁板烤肉 sashimi 生鱼片 butter 奶油 冷饮：
beverages 饮料
soya-bean milk 豆浆 syrup of plum 酸梅汤 tomato juice 番茄汁 orange juice 橘子汁 coconut milk 椰子汁 asparagus juice 芦荟汁 grapefruit juice 葡萄柚汁 vegetable juice 蔬菜汁 ginger ale 姜汁 sarsaparilla 沙士 soft drink 汽水
coco-cola (coke) 可口可乐 tea leaves 茶叶 black tea 红茶
2
jasmine tea 茉莉(香片) tea bag 茶包
lemon tea 柠檬茶
white goup tea 冬瓜茶 honey 蜂蜜 chlorella 绿藻 soda water 苏打水
artificial color 人工色素 ice water 冰水
mineral water 矿泉水 distilled water 蒸馏水 long-life milk 保久奶
condensed milk 炼乳; 炼奶 cocoa 可可
coffee mate 奶精 coffee 咖啡
iced coffee 冰咖啡 white coffee 牛奶咖啡 black coffee 纯咖啡 ovaltine 阿华田
chlorella yakult 养乐多 essence of chicken 鸡精 ice-cream cone 甜筒 sundae 圣代; 新地 ice-cream 雪糕
soft ice-cream 窗淇淋
vanilla ice-cream 香草冰淇淋 ice candy 冰棒 milk-shake 奶昔 straw 吸管
国外生活必备英文词汇全搜索－饮食篇2 水果：
pineapple 凤梨 watermelon 西瓜 papaya 木瓜 betelnut 槟榔 chestnut 栗子 coconut 椰子 ponkan 碰柑 tangerine 橘子
mandarin orange 橘 sugar-cane 甘蔗 muskmelon 香瓜 shaddock 文旦 juice peach 水蜜桃 pear 梨子 peach 桃子 carambola 杨桃 cherry 樱桃 persimmon 柿子 apple 苹果 mango 芒果 fig 无花果
water caltrop 菱角 almond 杏仁 plum 李子
honey-dew melon 哈密瓜 loquat 枇杷 olive 橄榄
rambutan 红毛丹 durian 榴梿 strawberry 草莓 grape 葡萄
grapefruit 葡萄柚 lichee 荔枝 longan 龙眼 wax-apple 莲雾 guava 番石榴 banana 香蕉 熟菜与调味品： string bean 四季豆 pea 豌豆
green soy bean 毛豆 soybean sprout 黄豆芽 mung bean sprout 绿豆芽 bean sprout 豆芽 kale 甘蓝菜
cabbage 包心菜; 大白菜 broccoli 花椰菜
mater convolvulus 空心菜 dried lily flower 金针菜 mustard leaf 芥菜 celery 芹菜 tarragon 蒿菜
beetroot, beet 甜菜 agar-agar 紫菜 lettuce 生菜 spinach 菠菜 leek 韭菜 caraway 香菜
hair-like seaweed 发菜
preserved szechuan pickle 榨菜salted vegetable 雪里红 lettuce 莴苣 asparagus 芦荟 bamboo shoot 竹笋
dried bamboo shoot 笋干
chives 韭黄 soy sauce 酱油 ternip 白萝卜 green pepper 青椒 carrot 胡萝卜
paprika 红椒 water chestnut 荸荠 star anise 八角 ficus tikaua 地瓜
cinnamon 肉挂 long crooked squash 菜瓜 curry 咖喱
loofah 丝瓜 maltose 麦芽糖 pumpkin 南瓜 糖与蜜饯： bitter gourd 苦瓜 jerky 牛肉干
cucumber 黄瓜 dried beef slices 牛肉片 white gourd 冬瓜 dried pork slices 猪肉片 gherkin 小黄瓜 confection 糖果 yam 山芋 glace fruit 蜜饯 taro 芋头
marmalade 果酱
beancurd sheets 百叶 dried persimmon 柿饼 champignon 香菇
candied melon 冬瓜糖 button mushroom 草菇 red jujube 红枣 needle mushroom 金针菇 black date 黑枣 agaricus 蘑菇
glace date 蜜枣
dried mushroom 冬菇 dried longan 桂圆干 tomato 番茄 raisin 葡萄干
eggplant 茄子
chewing gum 口香糖 potato, spud 马铃薯 nougat 牛乳糖 lotus root 莲藕 mint 薄荷糖 agaric 木耳
drop 水果糖
white fungus 百木耳 marshmallow 棉花糖 ginger 生姜 caramel 牛奶糖
garlic 大蒜
peanut brittle 花生糖 garlic bulb 蒜头 castor sugar 细砂白糖 green onion 葱 granulated sugar 砂糖 onion 洋葱
sugar candy 冰糖 scallion, leek 青葱 butter biscuit 奶酥 wheat gluten 面筋 rice cake 年糕 miso 味噌
moon cake 月饼
seasoning 调味品 green bean cake 绿豆糕 caviar 鱼子酱
popcorn 爆米花 barbeque sauce 沙茶酱
chocolate 巧克力
tomato ketchup, tomato sauce 番茄酱 marrons glaces 糖炒栗子
mustard 芥茉 国外生活必备英文词汇全搜索－饮salt 盐 食篇3
sugar 糖
牛排与酒： monosodium glutamate , gourmet breakfast 早餐 powder 味精 lunch 午餐 vinegar 醋 brunch 早午餐 sweet 甜 supper 晚餐 sour 酸 late snack 宵夜 bitter 苦 dinner 正餐
lard 猪油
ham and egg 火腿肠 peanut oil 花生油 buttered toast 奶油土司
French toast 法国土司 muffin 松饼
cheese cake 酪饼 white bread 白面包 brown bread 黑面包
French roll 小型法式面包 appetizer 开胃菜 green salad 蔬菜沙拉 onion soup 洋葱汤 potage 法国浓汤 corn soup 玉米浓汤 minestrone 蔬菜面条汤 ox tail soup 牛尾汤 fried chicken 炸鸡 roast chicken 烤鸡 steak 牛排
T-bone steak 丁骨牛排 filet steak 菲力牛排 sirloin steak 沙朗牛排 club steak 小牛排 well done 全熟 medium 五分熟 rare 三分熟 beer 啤酒
draft beer 生啤酒 stout beer 黑啤酒 canned beer 罐装啤酒 red wine 红葡萄酒 gin 琴酒
brandy 白兰地 whisky 威士忌 vodka 伏特加
on the rocks 酒加冰块 rum 兰酒
champagne 香槟 其他小吃： meat 肉 beef 牛肉 pork 猪肉 chicken 鸡肉 mutton 羊肉 bread 面包
steamed bread 馒头 rice noodles 米粉
fried rice noodles 河粉
steamed vermicelli roll 肠粉macaroni 通心粉 bean thread 冬粉
bean curd with odor 臭豆腐
3
flour-rice noodle 面粉 8、***hotel, front desk. Can I help
noodles 面条
you? instinct noodles 速食面
***饭店，前厅。您找谁？ vegetable 蔬菜
9、Sorry, I’ve dialed the wrong number. crust 面包皮
对不起，我拨错号了。 sandwich 三明治
10、May I speak to your general toast 土司
manager? hamburger 汉堡
能和你们总经理说话吗？ cake 蛋糕
Speaking. spring roll 春卷
我就是。 pancake 煎饼
11、Sorry, he is not in at the moment.
fried dumpling 煎贴
对不起，他现在不在。 rice glue ball 元宵
Would you like to leave a message?
glue pudding 汤圆
您要留口信吗？
millet congee 小米粥
12、Pardon.
cereal 麦片粥
对不起，请再说一遍，好吗？
steamed dumpling 蒸饺
I beg your pardon.
ravioli 馄饨
对不起，请再说一遍，好吗？
饭店交流用语之欢迎、问候用语
饭店交流用语之祝贺用语
1、Good morning(afternoon, evening), 13、Congratulations!
sir(madam)
祝贺您！ 早上（下午、晚上）好，先生（夫人）
14、Happy birthday!
2、How do you do?
生日快乐！
您好！（初次见面）
15、Happy new year!
Glad to meet you.
新年快乐！
很高兴见到您。
16、Merry Christmas! 3、How are you?
圣诞快乐！ 您好吗？
17、Have a nice holiday!
Fine, thanks. And you?
假日快乐！ 很好，谢谢。您好吗？
18、Wish you every success! 4、Welcome to our hotel (restaurant, 祝您成功！
shop).
答谢和答应语: 欢迎到我们宾馆（餐厅、商店）来。 19、Thank you (very much). 5、Wish you a most pleasant stay in our 谢谢您（非常感谢）。
hotel.
20、Thank you for your advice 愿您在我们宾馆过得愉快。
(information, help) 6、I hope you will enjoy your stay with 感谢您的忠告（信息、帮助）。
us.
21、It’s very kind of you. 希望您在我们宾馆过得愉快。（客人谢谢，您真客气。 刚入店时） 22、You are welcome. I hope you are enjoying your stay with 不用谢。 us. 希望您在我们宾馆过得愉快。（客人23、Not at all. 不用谢。 在饭店逗留期间） I hope you have enjoyed your stay with Don’t mention it. us. 不用谢。 希望您在我们宾馆过得愉快。（客人24、It’s my pleasure. 离店时） 非常高兴为您服务。 7、Have a good time! (With pleasure.) (My pleasure.) 祝您过得愉快！ 25、I am at your service.
乐意为您效劳。
26、Thank you for staying in our hotel. 感谢您在我们酒店下榻。 27、I’m sorry. 很抱歉。
28、Excuse me. 对不起。
29、I’m sorry, It’s my fault. 很抱歉。那是我的过错。
30、Sorry to have kept you waiting. 对不起，让您久等了。 31、Sorry to interrupt you. 对不起，打扰您了。 32、I’m sorry about this. 对此表示抱歉。
33、I apologize for this. 我为此道歉。
34、That’s all right. 没关系。
35、Let’s forget it. 算了吧。
饭店交流用语之征询和指路用语 36、Can(May)I help you? 我能帮您什么吗？ Yes, please. 好的。
37、What can I do for you. 我能为您干点什么？
38、Is there anything I can do for you? 有什么能为您效劳的吗？ 39、Just a moment, please. 请稍等一下。
40、May I use your phone? 我能借用您的电话吗？ Certainly. 当然可以。 Yes, of course. 当然可以。
41、Go upstairs/downstairs. 上楼/下楼。
42、It’s on the second (third) floor. 在二（三）楼。 43、Excuse me. 对不起。
Where is the washroom (restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？ This way, please. 请这边走
Turn left /right. 往左转/右转。
45、It’s in the lobby near the main entrance.
在大厅靠近大门。
46、It’s in the basement at the end of the corridor.
在地下室走廊尽头。
饭店交流用语之提醒和告别用语 47、Mind/(Watch)your step. 请走好。
48、Please be careful. 请当心。 49、Please don’t leave anything behind. 请别遗忘您的东西。 50、Don’t worry. 别担心。
51、Take it easy. 放心好了。
52、Please don’t smoke here. 请不要在这边抽烟。 53、Goodbye. 再见。
54、See you late. 再见。
55、Good night. 晚安。
56、See you tomorrow. 明天见。
57、Goodbye and thank you for coming.
再见，谢谢您的光临。
58、Goodbye and hope to see you again.
再见，希望再见到您。 59、Have a nice trip! 一路平安！ 60、Wish you a pleasant journey! Good luck!
祝您旅途愉快！祝您好运！
饭店交流用语之前厅和客房部用语 1、Have you a reservation? 您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？ 3、Here is your room key. 给您房间钥匙。 4、Please pay at the cashier’s desk over there.
请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？
6、Housekeeping, may I come in? 客房服务员，我可以进来吗？ 7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you. 我希望没有打扰您。
9、One moment, madam. I’ll bring them to you right away.
等一会儿，夫人。我马上送来。 10、I’ll send for an
electrician( doctor, ……)
我给您请电工（大夫……）。 餐饮部： 11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗？
12、What would you like to have, coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？ 14、Service hours are: （餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。
15、Here is the bill. Please sign it. 这是您的账单，请签字。 饭店交流用语之销售用语 005-1-4 15:40:12
1、What kind of rooms(foods) would you like to have?
您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.
这是介绍我们饭店的小册子和价目
4
表。
3、We’ll give you a 10%(ten percent ) discount.
我们给您九折优惠。 4、We’ll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。
6、May I introduce myself? 让我介绍我自己。
7、May I present you a litter souvenir? 请接受我们的一点小纪念品。 8、Let’s drink to our friendship! 为我们的友谊干杯！
9、Let me propose a toast to the health of our guests!
建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！
11、How do you like Chinese food? 您喜欢中国菜吗？
12、What do you think of our service? 您对我们的服务有什么意见？ 13、Thank you for your
comments(compliment, suggestions). 谢谢您给我们提的意见（赞扬、建议）。
14、I’m afraid it’s against the hotel’s regulations.
这是违反饭店规章制度的。
15、In our hotel we don’t accept tips. 我们饭店是不收小费的。
It’s our pleasure to serve our guests well.
我们为能为客人服务好而感到高兴。 Thank you all the same. 然而，还是要谢谢您。
16、I’m afraid you’ll have to pay for the damage. 您必须赔偿。
17、Thank you for telling us about it. 谢谢您告诉我们
I’ll look into the mater right away. 我马上去处理这件事情。
18、I assure you it wont happen again. 我保证此类事情不会再发生。 19、Please don’t worry, sir (madam) 先生（夫人），请不必担心。 I will send someone up to your room right away.
我马上派人到你的房间去。
20、I can’t guarantee anything, but I’ll try my best.
我不能保证，但我会尽力而为。 21、What can I show you. 您要买什么？ 22、How do you like this fashion (color, size, design )? 您喜欢这种款式（颜色、尺寸、图案）吗？
23、The extra large size of this color is out of stock.
这种颜色的特大号已经卖完了。 Please try us again tomorrow. 请明天再来看看。
24、They are altogether 175(one hundred and seventy-five) Yuan. 共计175元。
You may pay in cash or with credit card.
您可以付现金也可以用信用卡。 25、You have made a good choice, you have very good taste.
您真会买东西，眼力真好。 宾馆英语之预订房间
1．I'd like to book a double room for Tuesday next week．
下周二我想订一个双人房间。 2．What's the price difference？ 两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 ollars per night．
一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then．
我想我还是要阳面的吧。
5．How long will you be staying？ 您打算住多久？
6．We'll be leaving Sunday morning． 我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．
我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．
我想订一个带洗澡间的单人房间，10
月4日下午到10月10日上午用。 B： What is the rate， please？ 欢迎光临。 I'm the doorman, sir． So you have got
9．We do have a single room available A： The current rate is＄50 per night 16．So you have got altogether four altogether four pieces of baggage？ for those dates． B： What services come with that？ pieces of baggage？ B： Er． Maybe five, Margaret（C）？ 我们确实有一个单间，在这段时间可A： For＄50 you'll have a radio， a 您一共带了4件行李，是不是？ A：Five？Oh, sorry． Let me have a 以用。 color television， a telephone and a 17． Let me have a check again． check again．
major international newspaper 10． What is the rate， please？ 让我再看一下。 C：Oh，no，Henry．Always poor
delivered to your room everyday． 请问房费多少？ 18．The Reception Desk is straight memory！We've got only four．
That sounds not bad at all．I'll take ahead． 11．The current rate is＄ 50 per night B：B：I see．
it． 现行房费是50美元一天。 接待处就在前面。 （To the doorman） Sorry，
Very good． Could you tell me your 19．After you, please． 12． What services come with that？ A：boy． You're right． Four pieces．
name， sir， please？ 这个价格包括哪些服务项目呢？ 你先请。 A： Never mind, sir． The Reception
13．That sounds not bad at all． I'll take B： Yes， it is Moore． 20．Excuse me, where can I buy some Desk is straight ahead．After you，
A： How do you spell it， please？ cigarettes？ it． please．
B： It's M-O-O-R-E． 听起来还不错。这个房间我要了。 劳驾。我到哪儿可买到香烟？ B：Yes，thank you．
Dialogue B 14． By the way， I'd like a quiet room A：M-O-O-R-E．And what is your 21．There is a shop on the ground
A： Excuse me． Where can I buy away from the street if the is possible． address，please？ floor．
some cigarettes？ 顺便说一下，如有可能我想要一个不B：It is 3600 Montague Boulevard，一楼有个商店。
Hattiesburg，Mississiippi39401 临街的安静房间。 22．It sells both Chinese and foreign B： There is a shop on the ground
U．S．A．． floor． It sells both Chinese and Dialogue A cigarettes．
A：Room Reservations．Good A： Excuse me， sir， but could you 在那儿可买到中国香烟和外国香烟。 foreign cigarettes．
afternoon． speak a little more slowly，please？ A：Can I also get some souvenirs 23．Can I also get some souvenirs
B：I'd like to book a double room for B：Sure，no problem．It's 3600 there？ there？
Tuesday next week． Montague Boulevard，Hattiesburg，也可以买到纪念品吗？ B：Yes, sir．There is a counter selling A：That's fine， sir． A double room Mississippi 39401 U．S．A．．Have you 24．There is a counter selling all kinds all kinds of souvenirs．
for Tuesday， September12th， with a got it？ A： By the way, where is the men's of souvenirs．
front view or rear view？ A：Yes，so it is 3600 Montague 有个柜台出售各种各样的纪念品。 room？
B：What's the price difference？ Boulevard，Hattiesburg，Mississippi 25．Excuse me, where is the B：There is one at the end of the A： A double room with a front view is 39401 U．S．A．． corridor． restaurant？
140 dollars per night，one with a rear B： That's right． A：Thank you． 劳驾，请问饭厅在哪儿？
view is 115 dollars per night． A： What about your telephone 26．We have Chinese restaurant and a B： You are welcome．
B：I think I'll take the one with a front number？ western－style restaurant．Which one Dialogue C
A：Excuse me, where is the view then． B：（601） 264-9716． By the way do you prefer？
A： How long will you be staying？ I'd like a quiet room away from the 我们有中餐厅和西餐厅，你愿意去哪restaurant？
B：We have Chinese restaurant and a B： We'll be leaving Sunday morning street if that is possible． 个？
A：A quiet room away from the street 27．I'd like to try some Chinese food western-style restaurant．Which one do A： That will be five nights，
you prefer？ sir．Thank you very much，and we look is preferred．O．K．．We'll mail you today． A：I'd like to try some Chinese food forward to seeing you next Tuesday． a reservation card confirming your 今天我想尝尝中国菜。 booking as soon as possible．We look today． B： Good． That's all settled Dialogue A forward to your visit． B： The Chinese restaurant is on the then． Good-bye． （A car pulls up in front of Huatian
B：Thank you and good-bye． second floor． Hotel and a doorman A： Good-bye． A：Good-bye． （A） goes forward to meet the guests A： What are the hours at the Dialogue B
B and C, opening the door of the car A：Advance Reservations．Can I help Words and Expressions restaurant？
settle v．解决 for them．） you？ B：Breakfast 6: 0 to 9: 00 a.m. ; Lunch available a．可得到的，有用的 A：Good evening，sir and B：Yes，I'd like to book a single room 11: 30 a.m. to2: 00 p．m. ; Dinner 5: 30 confirm vt．使坚定，认可 madam．Welcome to our hotel． with a bath from the afternoon of to 9: 00 p.m.
Mississippi n．密西西比（美国州Mr Bell（B）: Thanks．Good eveningOctober 4 to the morning of October A：Thank you．
10． 名） A：（Opening the trunk, taking out the B： You're welcome．
A： Yes， we do have a single room 宾馆英语之在宾馆门口 baggage and looking at the name on Words and Expressions
available for those dates． 15．Welcome to our hotel． the baggage tags） cigarette n．香烟、纸烟 5 souvenir n．纪念品，纪念物 corridor n．走廊 宾馆英语之在接待处 1 28．I want a double room with a bath． 我要一间有浴室的双人房。 29．How much a day do you charge？ 每天收费多少？ 30．It is hundred yuan a day including heating fee， but excluding service charge． 一百元一天，包括供暖费但不包括服务费。 31．It's quite reasonable． 收费十分合理。 32．How long do you intend to stay in this hotel？ 您准备住多久？ 33．Have you got through with the check－in procedure？ 你是否已经办妥住宿登记手续？ 34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？ 我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。 35．Would you mind filling in this form and pay a hundred yuan in advance for him． 请填好并预付一百元钱。 36．This is a receipt for paying in advance．Please keep it． 这是预付款收据，请收好。 37．Have you any vacant（spare） room in the hotel？ 旅馆里有空余房间吗？ 38．Sorry， we have no vacant（spare） room for you． But I can recommend you to the Orient Hotel where you may get a spare room． 对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 39．Good afternoon， my room number is 321．Any mail for me？ 下午好！我的房号是321。有我的信吗？ 40．Yes．You have two letters and one telegram， also a message was left by a lady before one hour．
有的。您有两封信和一封电报，一小B：That sounds very good！Can I book 2005-1-18 22:34:50
时前有一位小姐来电话留言给您。 the plane ticket（train ticket，ship
44．Yes， we do have a reservation for 41．I'll mail a letter to U．S．A．by ticket）here？
you． airmail． A：Please go to the CAAC office to
我要寄一封航空信到美国。 book your plane ticket．If you want to 对了，我们这儿是有您预订的房间。 42．How much do I have to pay for book your train ticket or ship ticket，45．Would you please fill out this form
while I prepare your key card for you'd better go to the Shanghai you？
you？ International TravelService． 我要付多少钱？
B： Could you tell me how many kinds 请您把这份表填好，我同时就给您开43．A letter generally mails to
出入证，好吗？ of rooms do you have？ America—Europe—Africa by
airmail． First 20 grams is 20 yuan． A：There are single rooms， double 46．What should I fill in under ROOM 通常一封寄到美国、欧洲、非洲的航rooms， suites and deluxe suites in our NUMBER？ 空信，20克收费20元。 hotel． Every room is equipped with a “房间号码”这一栏我该怎么填呢？
47．I'll put in the room number for you bat hand a telephone．
Dialogue A later on． B：Oh，I see．Thanks． （A：Receptionist B：Guest） 过会儿我来给您填上房间号码。 A：You are welcome． B： I want a double room with a 48．You forgot to put in the date of bath．How much aa day doyou your departure． Dialogue C charge？ （A： Guest B： Receptionist） 您忘了填写离店日期了。 A： It is a hundred yuan a day A：Good afternoon，my room number 49．And here is your key，including heating fee but excluding is 321．Any mail for me？ Mr．Bradley．Your room number is service charge． B：Yes．You have two letters and one 1420． B：It's quite reasonable． telegram， also a message was left by a 给您房间的钥匙，布拉德利先生。您A：How long do you intend to stay in lady before one hour． 的房间号码是1420。 this hotel？ A：Let me see who called…？ I have 50．It is on the 14th floor and the daily B：I shall leave in a fortnight（half a to make a phone call．Will you get me rate is＄90． month）． the party？ Here is the number． 房间在14层，每天的房费是90美元。 A：Have you got through with the B： OK．Wait for moment．… Here is 51． Please make sure that you have it check－in procedure？ your party． with you all the time． B：Oh，yes，I'm going to fill in the form A： Thank you．I'll mail a letter to 请务必随时带着它。 of registration right now．Can I book a U． S． A．by airmail．How much do 52． My business negotiation has single room for my friend before hand I have to pay for you？ progressed much more slowly than I as he will arrive in Shanghai tomorrow B：A letter generally mall to America- had expected． morning？ 我的业务谈判进行得比我原先预料Europe- Africa by airmail．First 20 A：Sure．Here is the form for 的慢了许多。 grams is 20 yuan．Each additional reservations．Would you mind filling in 20grams is 15 yuan． 53． I wonder if it is possible for me to this form and pay hundred yuan in
A：Oh，I see．Thank you very much extend my stay at this hotel for two
advance for him． days． B：All right． This is one hundred yuan Words and Expressions 我想知道是否可以让我在这儿多呆to pay for my reservation． heating fee 供暖费 两天。
A：Thank you．This is a receipt for exclude vt．把……排除在外 54．I'll take a look at the hotel's paying in advance．Please keep it． reasonable a．booking situation． 不贵的 我来查看一下本店房间的预订情况。 Dialogue B
fortnight n．十四日，两星期 55．I'm glad that we'll be able to accept
B： Have you any vacant（spare） room
procedure n．过程，步骤，程序 your extension re－quest．
in the hotel？
check－in procedure 住宿登记手续 很高兴我们有办法接受您延长住宿
A：Sorry，we have no vacant（spare
registration n．登记，注册 的要求。
room for you． But I canre commend
deluxe suites 豪华套房 56． But I'm afraid that it will be
you to the Orient Hotel where you may
necessary for us to ask you to change 宾馆英语之在接待处 2
get as pare room． 6
with you all the time.You need to show rooms for the last two nights．
不过，恐怕最后两天我们得请您搬到it when you sign for your meals and
drinks in the restaurants and the 别的房间去。
bars.You also need to show it when
57． We have already let your room to
you collect your key from the
another gentleman．
Information Desk.
我们已经把您住的房间租给了另外B： OK.I'll take good care of it. 一位先生。 A： And now if you are 58． That's no problem at all． ready,Mr.Bradley, I'll call the bell-boy 没问题。 and he'll take you to your room. B： Yes, I'm ready.Thank you. Dialogue A A：I hope you enjoy your stay with us. A： Good morning, sir. Can I help B：I'll try. you？ B：Good morning！I have a reservation Dialogue B for a single room with a bath here. A：Good morning！Can I help you？ A： May I have your name, sir, B：Good morning！ I'm Mr.Doug lass please？ in room 1208. My business negotiation B：Bradley,John Bradley. has progressed much more slowly than
I had expected.This makes it necessary A：Just a moment, sir, while I look
for me to stay on here for another day.I through our list.Yes,we do have a
wonder if it is possible for me to reservation for you, Mr.
Bradley.Would you please fill out this extend my stay at this hotel for two form while I prepare your key card for days.
A： I'll take a look at the hotel's you？
booking situation. Yes, sir,I'm glad that B：Yes.Can I borrow your pen for a
we'll be able to accept your extension minute, please？
re－quest.But I'm afraid that it will be A：Sure.Here you are.
necessary for us to ask you to change
B：What should I fill in under ROOM
rooms for the last two nights.You
NUMBER？
see,we have already let your room to
A： You can just skip that. I'll put in another gentle-man.Is that acceptable the room number for you later on. to you？ B：（After he has completed the form B： Yes, that's no problem at all. Here you are.I think I've filled in A： Let me see… room 1111 Will be everything correctly.
vacant. How about room1111？
A： Let me see…name, address,
B：That is fine.
nationality,for war ding address,
A：When would you like to move passport number, place of issue,
tomorrow？ signature and date of
B： I don't know. departure.Oh,here,sir.Your forgot to
put in the date of your departure. Here A：The new occupant will be checking let me fill it in for you.You are leaving in a little after twelve. on…？ B： That means I have to move out B：Ocrober 24. before 12. Let me see. I'll be leaving
30 tomorrow A：Now everything's in order.And here for the negotiation at 9∶
morning and I will not be returning to is your key,Mr.Bradley.Your room
number is 1420. It is on the14th floor the hotel until sometime in the
and the daily rate is＄90.Here is your afternoon. So I'm going to have to do it
before I go to the negotiation.Well,I key card with all the information on
think I will move at 9o'clock. your booking, the hotel services and
A： Good.I will send a bellboy to your the hotel rules and regulations on
room and help youwith your luggage at it.Please make sure that you have it
9 o'clock. And please remember to 70． Do you mind if I put your luggage （After entering the room） B：From 3∶00 p．m．till midnight．And 您可以去打打台球、乒乓球、桥牌和bring your key card to the reception by the wardrobe？ A：Sir and madam，how do you like then，you might keep your valuables at 保龄球。 desk when you pass it tomorrow so that 我把您的行李搁在衣柜旁边好吗？ this room？It's just facing the the hotel's vault． 76．Is there a place where we can listen I can change the room number on it. 71．By the way， could you tell me Shanghai gymnasium．It's also quite A：You give very good service in your to some music？ B：I will.Thank you very much. about your hotel service？ spacious． hotel．Thank you a lot． 有听音乐的地方吗？ A：Goodbye. 顺便问问，你能不能给我讲一下宾馆B：It's very cozy．I like it very much 77． There is a music teahouse where you can enjoy both classical music 服务的情况？ A： Do you mind if I put your luggage Words and Expressions Words and Expressions F．C．=front desk clerk 前台职员 such as Beethoven，Mozart，Liszt，and by the wardrobe？ nationality n．国籍 Dialogue A B： It's OK．Thank you very much． Shanghai Olympic Hotel 上海奥mode rnmusic，while having some forward v．发送，寄发 Bellboy： Is this everything， sir？ A： Sir and madam， if you need 林匹克饭店 Chinese tea or other soft drinks． for warding address 转投地址 Visitor：Yes，that's everything． gymnasium n．体育馆 有个音乐茶座，您可以一边欣赏古典something， just call me over the passport n．护照 Bellboy：Follow me，please． 音乐，如贝多芬、莫扎特、李斯特的phone or press the button over there． spacious a．宽敞的 place of issue 发照地点 Visitor：Thanks． cozy a．舒适的 乐曲和现代音乐，一边品尝中国茶和 signature n．签名 Visitor：Oh， can you change a Dialogue C wardrobe n．衣橱，衣柜 软饮料。 departure n．离开 twenty？ （When me bell man is leaving the consist（of） v．由……组成；78． Would you please tell me the regulation n．规章，规定，条F． C．：Yes，sir． room，Mr．Brown asks him to 包含 daily service hours of the dining 例 Visitor：Three fives and five ones， introduce something about their storied a．有……楼层的 room？ negotiation n．谈判；磋商 service．） please． octagonal a．八角形的 请告诉我餐厅每天的服务时间，好extension n．延长日期 A：By the way，could you tell me about furnish vtF．C．： Yes， sir． 吗？ 宾馆英语之应接服务员 your hotel service？ Bellboy： Here we are， sir． well－furnished （房间）布置得好 79．From 7∶00 a．m．till 10∶00 2005-1-8 12:33:12 B： Certainly sir．Our hotel is a modern available a．可得到的 Here's the light switch． p．m．nearly serving all day long． garden hotel of three star grade Visitor： Fine． variety n．种类；多样化 从早上七时一直到晚上十时，几乎全59．Is this everything， sir？ consisting of a group of three－storied Bellboy： Here's the closet and there's in addition to 另有，还有 天供应。 这是全部东西吗，先生？ octagonal buildings．The hotel the bathroom． facility n．设备 80． When will the bar and cafe 60．Here's the light switch． possesses 199 international－stand Visitor：Great！ I want to wash up． physical fitness 健身房 open？ 这是电灯开关。 Bellboy： Will there be anything else arddouble rooms， 4 suites and 2 squash courts （squash=tennis）酒吧和咖啡馆什么时间开放？ 61．Here's the closet and there's the deluxe suites． All of the mare well－网球场 sir？ 81．From 3∶00 p．m．till midnight． bathroom． furnished． Visitor：No，thanks． I think I'm OK billiard n．弹子 从下午三点到晚上十二点。 这儿是壁柜。这儿是洗澡间。 A：How about other services？ beauty salon 美容室 82．Does the guest house offer any 62． Will there be anything else， sir？ Bellboy：Well，if you need anything B： Available at the hotel is a variety else，please call room service． sauna n．桑拿浴室 other service？ 还有什么事吗，先生？ of Chinese，Japanese and Western food arcade n．商场 宾馆里还有哪些服务项目？ 63． Well，if you need anything elseVisitor：Thank you．Here you are． restaurants， in addition to a complete brochure n．小册子 83．We have a barber shop， a please call room service． set of service facilities including Dialogue B valuables n．贵重物品 laundry， a store， post and telegram 噢，如果你有什么事， ballroom， physical fitness center， vault n．保管库（贵重物品储藏services，（A： Bellman B： Mr and Mrs a newspaper stand，a billiard，64． Let me help you with your squash， billiard room， beauty salon 处） Smith） table tennis， video games and so on． luggage． sauna，swimming pool， bar， A： Good afternoon， sir and 宾馆英语之在问讯处 1 我们有理发室、洗衣房、小卖部、邮我来帮您拿行李。 shopping arcade and taxi service，etc madam． I'm the bell man here． 2005-1-4 15:39:14 电服务、报刊供应柜、弹子房、乒乓65．It's very kind of you to do so． A：It sounds great．I'd like to have a B：Good afternoon． 球和电子游戏。 你这样做使我很感激。 A：Very nice to see you here． Let me brochure of your hotel．Where could I 72．Is there any place in the hotel 84．It's jolly good！ 66．What's your room number， get one？ help you with your luggage． where we can amuse our－selves？ 这太好了！ please？ B：You can get it from the Reception 旅馆里有娱乐场所吗？ B：It's very kind of you to do so． 85．And where can I have my laundry 请问您的房间号码？ Desk．If you don't mind， I'll come up A： What's your room number， 73．If you want to take a walk， you done？ 67． And by the way， could I have a please？And by the way，could I have again and offer you one． can go to the garden． 脏衣服送到哪里去洗？ look at your room card？ A：Good．That's very kind of you．By 如果您想散步，可以去花园。 a look at your room card？ 顺便问一句，我可以看一下您的房卡the way，what about the daily service B：Oh，yes．This morning my secretary 74．There is a recreation centre on the Dialogue A 吗？ hour of the dining－room？ made a reservation and filled in the ground floor． A：Is there any place in the hotel where 68．How do you like this room？ registration form for me． He told me B： From 7∶00 a． m． till 10∶00 在一楼有个娱乐中心。 we can amuse our－selves？ 您觉得这个房间怎么样？ that my room number was 302． p．m．， nearly serving all day long 75． You can play billiards，table B：If you want to take a walk， you can 69．It's also quite spacious． A：I see．Now please follow me． A：When will the bar and cafe open？ tennis，bridge，and go bowl－ing． go to the garden． Itis very relaxing 房间也很宽敞。
7
there． B： Do I keep the key？
A： That sounds good．But is that the A：At the service counter，there are only place to go？ attendants on duty all day．Please leave B： No， sir． There is a recreation the key with the service counter when centre on the ground floor．You can you go out．
play billiards， table tennis， bridgeB：Yes，I know． Thanks．
A： And then， you might keep your and go bowling．
A：Is there a place where we can listen valuables： diamonds，necklace，ear
－rings，etc．，in the vault of the guest to some music？
B：Yes，sir．There is a music teahouse house．
B：You give very good service in this where you can enjoy both classical
music such as Beethoven，Mozart，guest house．Thank you a lot． Liszt，and modern music， while A：Thank you， Mr．Taylor．I hope having some Chinese tea or other soft you will enjoy staying here．In the drinks． mean time， the hot water supply in A：Oh，great！Thank you very much this guest house is from 6∶00 a．m．up B：It's a pleasure． to 12∶00 p．m． B：Oh，that sounds good． I feel like Dialogue B taking a bath right now．I'm used to （A： Receptionist B： Guest） having a bath at 9 o'clock every B：Would you please tell me the daily morning． service hours of the dining room？ A：If you please．In the batnroom， A：Certainly．From 7∶00 a．m．till everything has already been prepared， 10∶00 p．m．nearly serving all day such as toilet soaps， towels， bathing long． towels， bathrobes， slippers，toilet B： When will the bar and cafe open？ paper， shampoo，combs，brushes， A：From 3∶00 p．m．till midnight． shavers，an ashtray and bathing caps． B： Does the guest house offer any B：Thank you for your information． other service？
A：Oh， we have a barber shop， a Words and Expressions
laundry，a store，post and telegram amuse vt．给……娱乐；逗……services，a newspaper stand， a 乐
billiard，table tennis，video games and bowling n．保龄球 so on． vedio a．图像的 B： It's jolly good！ game n．游戏 A：You may have your shopping and jolly a．极好 amusements there． amusement n．娱乐
B：Thank you for your concern．Can I concern n．v．关心，涉及；关get a tourist map in the hotel？ 于
A：Yes， you may go to the lobby and lobby n．门廊；门厅 buy it from the news-paper stand valuable n．值钱物 a．值钱的 there． With the map， you can find diamond n．钻石、金刚石 your way around． necklace n．项圈，项链 B： Good．And where can I have my ring n．戒指 laundry done？ vault n．（银行）保险库 A：There's a plastic bag in the supply v．供应 bathroom．Just put your laundry in it．It bathing towel 浴巾
will be picked up after I make the bed bathrobe n．浴衣 every morning．Here is the room key slipper n．拖鞋
shampoo n．洗发液（香波）v．洗
头
ashtray n．烟灰缸 shaver n．电动剃刀 宾馆英语之在问讯处 2 2004-12-19 13:22:02
86．Madam．What can I do for you？ 夫人。我能为您做些什么？
87．I'm looking for a man whose name is John．
我在寻找一位男士，他的名字叫约翰。
88．Could you tell me his room number， please？
请问他的房间号码是多少？ 89．I suppose it is 735．
我想他的房间号码是735号。 90．By the way， please show me where the lift is？
顺便请指点我电梯在什么地方？ 91．I need some information about touring Hangzhou．
我想了解关于游览杭州的情况。 92． There are two trains going to Hangzhou every morning，No．49 and No．79．
每天早晨有两列火车到杭州，49次列车和79次列车。
93．What time does this train leave？ 这列火车什么时间发车？
94． Could you get me two tickets for tomorrow here？
你能否在这儿卖给我两张明天的车票？
95．I'm looking for a friend， Mr．Brown． Could you tell me if he is in the hotel？
我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗？
96．Just a minute，please．I'll see if he is registered．
请稍等片刻，我看看他是否登记了。 97．They are in suite 705． Let me phone him．
他们住在705号套房，我来给他打电话。
98．Mr．Brown said he's waiting for you in his room．
8
布朗先生说他在房间里等您。 B：Good afternoon．I'm looking for a friend．Mr．Brown． Dialogue A Could you tell me if he is in the A： Good afternoon， Madam．What hotel？ can I do for you？ A：Mr．Brown？Just a minute，B： Good afternoon．I'm looking for a please．I'll see if he is registered． man whose name is John． （The Receptionist looks over the A：Could you tell me his room register） number，please？ A：Brown，Mr．Brown？There are a B： I suppose it is 735． lot of Browns here today…Mr．Charles A： Please wait a moment． Let me Brown，Mr David Brown… phone him… Mr． John said he's B：Mr．Johnson Brown from waiting for you in his room． Chicago．Isn't he staying at thishotel？ B： Thank you very much．By the A：Oh，yes，here's his name Mr．and way， please show me where the lift Mrs． Johnson Brown and is？ family．They are in Suite 705．Please A：I'll tell you how to get there．This wait a moment，let me phone way，please… him…Mr．Brown said he's waiting for B： Thank you． you in his room． A：It's my pleasure． B：Thank you．Would you please show me where the lift is？ Dialogue B A：OK．Step this way，please．Here （A： Receptionist B： Mr Brown）
it is．
A：Good morning，sir．Anything I can B： Thank you． do for you？
R：It's my pleasure．
B：Good morning．I need some
information about touring Hangzhou． Words and Expressions A：There are two trains going to register n．登记簿 Hangzhou every morning， Chicago n．芝加哥（美国城市） No．49 and No．79．Which one do you lift n．电梯（英） prefer？ 宾馆英语之客房服务 B： Which is earlier？ 2005-1-20 18:29:34
A：No．49．This train goes to
Guangzhou，and it stops at Hangzhou 99．Housekeeping．May I come in？ B：What time does this train leave？ 我是客房的，可以进来吗？ A：At 9∶45 in the morning and arrives 100．When would you like me to do in Hangzhou at about one o'clock in the your room，sir？ afternoon． 您要我什么时间来给你打扫房间呢，B：Good，I'll take this one．Could you 先生？ get me two tickets for tomorrow 101．You can do it now if you like． here？ 如果您愿意，现在就可以打扫。 A：Sorry，sir．Please go to the Shanghai 102．I would like you to go and get me Travel Service Agency in our hotel．It's a flask of hot water． on the ground floor． 我想请你给我拿一瓶开水来。 B：Oh，I see．Thanks． 103．I'm sorry that your flask is empty． 很抱歉您的水壶空了。 Dialogue C 104．May I do the turn-down service （A：Receptionist B：Mr Miller）
for you now？
A：Good afternoon．What can I do for 现在可以为您收拾房间了吗？ you？
105．Oh，thank you．But you see，we are having some friends over． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours？
你能不能过3小时再来整理？
107．Certainly，madam．I'll let the overnight staff know．
当然可以，女士。我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？
请整理一下浴室好吗？
109．I've just taken a bath and it is quite a mess now．
我刚洗了澡，那儿乱糟糟的。
110．Besides，please bring us a bottle of just boiled water．
此外，请给我们带瓶刚烧开的水来。 111．It's growing dark．Would you like me to draw the curtains for you？ 天黑下来了，要不要我拉上窗帘？ 112．Is there anything I can do for you？
您还有什么事要我做吗？
113．I'm always at your service． 乐意效劳。
Dialogue A
A：Housekeeping.May I come in？ B：Yes, please. A：When would you like me to do your room, sir？
B：You can do it now if you like.I was just about to go down for my breakfast when you came.But before you start, would you do this for me？ A：Yes, what is it？
B：I would like you to go and get me a flask of hot water.I need some hot water to wash down medicine after break－fast. A：I'm sorry that your flask is empty.I'll go and get you an- other flask that's full at once. B：Thank you.
Dialogue B
（The Turn-down Service）
A：Good evening, madam and sir.May I do the turn down service for you now？
B：Oh, thank you.But you see, we are having some friends over.We're going to have a small party here in the room.Could you come back in three hours？
A：Certainly, madam.I'll let the overnight staff know.They will come then. B：That's fine.Well, our friends seem to be a little late.Would you tidy up a bit in the bathroom？I've just taken a bath and it is quite a mess now.Besides, please bring us a bottle of just boiled water.We'd treat our guests to typical Chinese tea.
A：Yes, madam.I'll bring in some fresh towels together with the drinking water. B：OK.
A：（Having done all on request） It's growing dark.Would you like me to draw the curtains for you, sir and madam？
C：Why not？That would be so cozy. A： May I turn on the lights for you？ C：Yes, please.I'd like to do some reading while waiting.
A：Yes, sir.Is there anything I can do for you？
C：No more.You're a smart girl indeed.Thank you very much. A：I'm always at your service.Goodbye, sir and madam, and do have a very pleasant evening.
Words and Expressions
flask n．长颈瓶，热水瓶
overnight a．终夜的，一夜间的 cozy a．舒适的，温暖的 service n．服务，帮助 宾馆英语之洗衣服务 2005-1-20 18:32:50
114．Excuse me．Have you any laundry？
对不起，请问有没有要洗的衣服？ 115．The laundry man is here to collect it．
洗衣房服务员来这儿收要洗的衣服
了。 116．If you have any，please just leave it in the laundry bag behind the bathroom door．
如果您有衣服要洗，请放在浴室门后的洗衣袋里。
117．Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．
请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，
水洗，干洗或缝补，还要写明何时需要取衣服。
118．What if there is any laundry damage？
如果你们洗衣时损坏了衣服怎么办？
119．In such a case，the hotel should certainly pay for it．
如果是这样，饭店当然应该赔偿。 120．Could you send someone up for my laundry，please？
请问，你们能派人来收要洗的衣服吗？
121．A valet will be up in a few minutes．
洗熨工马上就到。
122．Will the color run in the wash？ 洗衣时会掉色吗？
123．We'll dry-clean the dress． 我们将干洗这条裙子。
124．We'll stitch it before washing． 我们会在洗之前把衬里缝好。 125．When can I have my laundry back？
我何时能取回洗的衣服呢？ 126．But would you like express service or same-day？
不过，您是要快洗服务还是当日取？ 127．I'd like this sweater to be washed by hand in cold water． 这件毛衣要用冷水手洗。 Dialogue A
（Explaining How to Get the Service） （A：Room Attendant B：Guest） A：Excuse me. Have you any
laundry？The laundry man is here to
9
collect it.
B：No, not now, thank you.
A：If you have any, please just leave it in the laundry bag be-hind the bathroom door. The laundry man
comes over to collect it every morning. B：Thank you.
A：Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.
B：I see. What if there is any laundry damage？I wonder ifyour hotel has a policy on dealing with it.
A：In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry. B：That sounds quite reasonable. I hope there's no damage at all.
A：Don't worry, sir. The Laundry Department has wide experience in their work.
B：All right. Thank you for your information. A：Not at all. Dialogue B
（Express Service）
（A：Laundry clerk B：Mrs Bell） A：What can I do for you？
B：Could you send someone up for my laundry, please？Room908, Bell.
A：Certainly, Mrs Bell. A valet will be up in a few minutes. B：Good. I also have a silk dress which I don't think is color-fast. Will the color run in the wash？
A：We'll dry-clean the dress. Then the color won't run.
B：You're sure？Good！And the lining of my husband's jackethas come unstitched. It might tear over further while washing.
A：Don't worry, madam. We'll stitch it before washing.
B：That's fine. Now, when can I have my laundry back？
A：Usually it takes about two days to have laundry done. But would you like express service or same-day？
B：What is the difference in price？
A：We charge 50％ more for express, but it only takes 5hours.
B：And for same-day, will I get the dress and skirt back this evening？ A：Yes, madam. All deliveries will be made before six o'clock. B：I'll have express then. Dialogue C
A：Can I help you？
B：Yes. I have some laundry to be done.
A：Certainly, sir. Could you fill out the laundry form, please？ B：May I use your pen？ A：Sure. Here you are. B：Thanks. Oh, I don't want these shirts starched.
A：No starch. I understand, sir.
B：And also I'd like this sweater to be washed by hand in cold water. It might shrink otherwise.
A：By hand in cold water, I see. B：When will they be ready？ A：We will deliver them tomorrow evening around 6.
B：Fine, Thanks a lot. Words and Expressions notify v．通知 iron v．熨烫
dry-clean v．干洗 indemnity n．赔偿 mend v．修补，缝补 stitch v．缝缀
valet n．旅馆中替客人洗烫衣服的人员
colorfast a．不褪色的 express service 快洗服务
starch v．给（衣服等）浆，浆硬 宾馆英语之处理投诉 2005-1-20 18:35:31
128．Can you change the room for me？ It's too noisy．
能给我换个房间吗？这儿太吵了。 129．My wife was woken up several times by the noise the baggage elevator made．
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
130．She said it was too much for her．
but we don't have any spare room 她说这使她难以忍受。
today. Could you wait till tomorrow？131．I'm awfully sorry，sir．
The American People-to-people 非常对不起，先生。
Education Delegation will be leaving 132．I do apologize．
tomorrow morning. There'll be some
我向您道歉。
rooms for you to choose from.
133．No problem，sir．
B：All right. I hope we'll be able to
没问题，先生。
enjoy our stay in a quiet suite
134．We'll manage it，but we don't have tomorrow evening and have a sound any spare room today． sleep.
我们会尽力办到，但是今天我们没有A：Be sure. I'll make a note of that. 空余房间。 Everything will be taken care of. And 135．Could you wait till tomorrow？ if there is anything more you need,
please let us know. 等到明天好吗？
136．I hope we'll be able to enjoy our Dialogue B
Good evening，ma'am．Did you ring stay in a quiet suite tomorrow evening A：
for service？What can I do for you？ and have a sound sleep．
我希望明天晚上我们能呆在一套安B：Yes．The light in this room is too
dim．Please get me a brighter one． 静的房间里睡个好觉。
137．And if there is anything more you A：Certainly，sir．I'll be back right
away…Do you mind if I move your need， please let us know．
如果还需要别的什么东西，请告诉我things？
B：Oh，no．Go ahead．
们。
A：Thank you…How is the light
138．The light in this room is too dim
now？ 这房间里的灯光太暗了。
139．Please get me a brighter one． B：It's much better now．Thank you．
A：You're welcome．And if you need 请给我换个亮的。
140．Certainly，sir．I'll be back right any other things，please let us know．
B：Ah，yes，the room is too cold for away．
me．I feel rather cold when I sleep．Can
好的，先生，我马上就回来。 141．The room is too cold for me．I feel you turn off the air-conditioning？
A：（Checks）The air-conditioning is
rather cold when I sleep．
这房间太冷了，我睡觉时感到很冷。 already off，ma'am．
B：Maybe I'm getting a cold．
A：Would you like an extra blanket？ Dialogue A
A guest（B） wants to change a room. B：OK．And would you please get me He goes to the assistant manager（A） some hot water，too？I think I need to A：Good morning, sir. What can I do take some medicine．
A： Certainly，ma'am．I'll be right for you？
B：I'm Bell. I'm in Room 908. Can you back…here is a blanket，and hot water change the room for me？for you．Anything else？ My wife was woken up several times B：No，thanks．
A：Good night，ma，am． She said it was too much for her. Dialogue B A：A：Good evening, ma'am. Did you ring Room 908 is at the end of the corridor. for service？What can I do for you？ It's possible that the noise is heard B：Yes. The light in this room is too early in the morning when all is quiet. dim. Please get me a brighter one. B：Anyhow, I'd like to change our A：Certainly, sir. I'll be back right room. away…Do you mind if I move your A：No problem, sir. We'll manage it, things？ 149．Ah，I'm afraid there's something B：Oh, no. Go ahead. wrong with the TV． A：Thank you…How is the light 噢，电视机好像有些毛病。 now？ 150．The picture is wobbly． B：It's much better now. Thank you. 图像不稳定。
A：You're welcome. And if you need 151．I'm sorry．May I have a look at any other things, please let us know. it？ B：Ah, yes, the room is too cold for me. 很遗憾，我可以看看吗？ I feel rather cold when I sleep. Can you 152．I'll send for an electrician from the turn off the air-conditioning？ maintenance department． A：（Checks）The air-conditioning is 我去请维修部的电工来。 already off, ma'am. 153．We can have it repaired． B：Maybe I'm getting a cold.
我们能找人修理。
A：Would you like an extra blanket？ 154．Please wait just a few minutes． B：OK. And would you please get me 请稍等几分钟。
some hot water, too？I think I need to 155．The TV set is not working well． take some medicine.
电视机有毛病了。
A： Certainly, ma'am. I'll be right
Dialogue A
back…here is a blanket, and hot water A：Housekeeping. Can I help you？ for you. Anything else？
B：Yes, there seems to be something
B：No, thanks.
wrong with the toilet.
A：Good night, ma, am. A：We'll send someone to repair it
immediately. What's your room
Words and Expressions
number, please？
elevator n．电梯
B：1287.
corridor n．走廊，回廊
A：May I come in？
delegation n．代表团
B：Come in.
extra a．额外的，外加的
A：What's the trouble？
blanket n．羊毛毯，毯子，毛毡
B：The toilet doesn't flush.
宾馆英语之维修服务
A：Let me see. Oh, it's clogged…It's all
2005-1-20 18:43:04
right now. You may try it.
B：Yes, it's working now. Thank you.
142．There seems to be something
A：You're welcome. Anything else？
wrong with the toilet．
B：The water tap drips all night long. I
我房间里的抽水马桶好像出了点毛
can hardly sleep.
病。
A：I'm very sorry, sir. Some part needs
143．We'll send someone to repair it to be replaced. I will be back soon. immediately． Dialogue B 我们会马上派人来修的。 B：I've locked myself out of the room. 144．What's the trouble？ May I borrow a duplicate key？ 哪儿坏啦？ A：Don't worry, Mr Bell. I'll open the 145．The toilet doesn't flush． door for you. 抽水马桶不放水了。 （She opens the door with a duplicate 146．Let me see．Oh，it's clogged． key. ） 让我看看。噢，堵住了。 B：Thank you very much. Sometimes 147．The water tap drips all night long I'm quite absentminded. 水龙头一整夜滴水。 A：It doesn't matter, Mr Bell. What else 148．Some part needs to be replaced．I can I do for you？ will be back soon． B：Ah, I'm afraid there's something
wrong with the TV. The picture is 有个零件要换了。我片刻就来。
10
wobbly. A： I'm sorry. May I have a look at it？ B：Here it is. A：（Tries to fix it, but in vain）I'll send for an electrician from the maintenance department. We can have it re-paired. Please wait just a few minutes, Mr Bell. （She leaves the room. Ten minutes later, there is a knock on the door. ） Electrician（E）： May I come in？ B：（Opens the door） How do you do？
E：How do you do？The TV set is not working well. Is that right, Mr Bell？ B：No, it isn't.
E：Let me have a look. （Finishes the repairing and checks other electric facilities in the room） Mr Bell, everything is OK now.
B：What efficiency！Thanks a lot. （Taking out some fee） This is for you.
E：Oh, no. We won't accept tips, but thank you, anyway. We wish you a nice stay with us, Mr Bell. Words and Expressions flush v．用水冲洗 clogged a．塞住了 drip v．滴下
wobbly a．摇摆不定的
electrician n．电工，电学家 maintenance n．维修、保养 facility n．设备工具（常用复） efficiency n．效率
宾馆英语之理发店与美容厅 2005-1-20 18:56:48
156．I'd like to have my hair cut． 我想理个发。
157． How do you want it？ 您想理什么式样的？ 158．Just a trim，and cut the sides fairly short，but not so much at the back． 修剪一下就行了。两边剪短些，但后面不要剪得太多。
159．Nothing off the top？ 顶上不要剪吗？
160．Well，a little off the top． 嗯，稍微剪一点。
161．Would you like a shave or
shampoo？
您要不要修面或洗头？
162．I want a haircut and a shave，please．
我想理发和修面。
163．Very well，and how would you like your haircut，sir？ 好的，您喜欢什么发式？
164．Do you want me to trim your moustache？
要我为您修剪一下小胡子吗？ 165．Well， could you cut a little more off the temple？
好，能不能把两边鬓角再剪短些？ 166．Is that satisfactory？ 您看这样满意吗？
167．Anything else I can do for you？ 还要我为您做些什么吗？ 168．I want a facial． 我想做面部美容。
169．Most facials start with a thorough cleansing．
面部美容大都是先彻底清洁面部皮肤。
170．I'll take the half-hour facial with make-up．
我要做半小时美容外加化妆。
Dialogue A
A：Good morning, sir. Take a seat, please.
B：Thank you. I'd like to have my hair cut.
A：How do you want it？
B： Just a trim, and cut the sides fairly short, but not so much at the back. A：Nothing off the top？ B：Well, a little off the top. A：How about the front？ B：Leave the front as it is. A：Would you like a shave or shampoo？
B：No, thanks. I can do these things by myself. Dialogue B
A：Good morning. Take a seat, please. B：Thank you. I want a haircut and a shave, please.
A：Very well, and how would you like your haircut, sir？ B：Just a trim, and cut the sides fairly another ten yuan will do. 好，那么我们明早5点45分叫醒您。 short, but not so much at the back. A：Good. I'll take the half-hour facial 178．Will you do me a favour， Miss？
with make-up. A：Nothing off the top？ 小姐，能帮个忙吗？ Words and Expressions B：Well, a little off the top. 179．I wonder if your hotel has the moustache n．髭，小胡子 A：How about the front？ morning call service． temple n．鬓角 B： Leave the front as it is. 不知道你们饭店是否有叫早服务。 satisfactory n．满意的 A：OK. Do you want me to trim your 180．Would you like a morning call？ toner n．调色剂，增色剂 moustache？ 您要叫醒服务吗？ invigorate vt．滋补，滋润；使活B：Yes, please. 181．I want to go to the Bund to enjoy 跃；使健壮 A：Now have a look, please. Is it all the morning scenery there． exfoliation n．剥落；剥落物 right？ 我想到外滩去欣赏那儿的景色。 peel vB：Well, could you cut a little more off 182．At what time do you want me to 去皮 the temple？ call you up，sir？ scrub n．擦洗；擦净 A：All right. Is that satisfactory？ 您要我什么时候叫醒您？ massage vt．给（某人或身体某部B：183．At 6 sharp tomorrow morning， 位）按摩（或推拿） please. please．
circulation n．循环，环流；运行 请在明早6点钟。 A：Yes, sir.
（After giving the guest a shampoo） moisturize vt．给（皮肤、空气184．By phone．I don't want to disturb
等）增加水分 Now shall I put on some hair oil or my neighbors．
some tonic water？ tonic a．滋补的
电话叫醒，我不想吵醒邻居。
B：Both please. cleanse vt．使清洁，清洗 Dialogue A A：Anything else I can do for you？ 宾馆英语之唤醒服务 （R＝Receptionist G＝Guest）
2005-1-20 18:59:19 B：No, thank you. And how much G：Good evening！This is Mr. Baldwin altogether？ in room 303. 171．I'm going to Tianjln early A：That will be twenty yuan. R：Good evening, Mr. Baldwin. What tomorrow morning． B： Here you are. can I do for you？ 我明天一大早要去天津。 A：Thank you, sir. G： I'm going to Tianjin early 172．So I would like to request an early Dialogue C tomorrow morning. So I would like morning call． （Having a Facial Treatment） to request an early morning call. 因此我想让你们明天早上叫醒我。 B：Good afternoon, ma'am. What can I R：Yes, Mr. Baldwin, at what time 173．At what time would you like us to would you like us to call you tomorrow do for you？
morning？ A：Good afternoon. I want a facial. But call you tomorrow morning？
this is the first time I've come here, so 您想让我们明天早上什么时候叫醒G：Well, I'm not really sure. But I
have to be at the conference room of can you tell me how you do it？ 您？
B： Sure. Most facials start with a 174．But I have to be at the conference the Garden Hotel in Tianjin by 10 thorough cleansing. Then we usually room of the Garden Hotel in Tianjin by o'clock. You wouldn't know how long
it takes to drive to Tianjin from the use a toner to invigorate the skin, 10 o'clock．
followed by exfoliation treatment a 但我是10点钟必须赶到天津花园宾hotel, would you？
R：I would give it three to three and a peeling mask or scrub that re-moves 馆会议室。
the dead cells that makes the skin look 175．That means that I'll have to be on half hours. dull. After that, we'll massage your G：That means that I'll have to be on
the road by 7 o'clock at the latest．
face and neck with oil or cream to the road by 7 o'clock atthe latest.
就是说我明天早晨最迟也要7点钟上improve the circulation and relieve the R：That's right. 路。 tension, followed by a mask to G：Well, in that case, I would like
moisturize and soften the skin. 176．In that case，I would like you to
you to call me at 5∶45？
A：That's exctaly what I want. How call me at 5∶45？
R：OK. , so we will wake you up at
long does it take？ 那样的话，你们明早5点45分叫醒我5∶45 tomorrow morning. Good night, B：There are half-hour and one hour 好吗？ Mr. Baldwin. Have a good sleep. treatments. The half hour facial costs 177．OK．So we will wake you up at G：Good night. twenty yuan and the one hour costs 5∶45 tomorrow morning． Dialogue B thirty yuan. If you want a make-up,
11
Mr Smith（B） asks the room attendant（A） how to have the morning call service.
B：Will you do me a favour, Miss？ A：Certainly, sir.
B：This is my first visit to China. I wonder if your hotel has the morning call service.
A：Yes, sir. Anyone who stays in our hotel can ask for the service. Would you like a morning call？ B：Yes, I must get up earlier tomorrow. I want to go to the Bund to enjoy the morning scenery there. You know this is my first visit to Shanghai.
People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn.
A：That's true. At what time do you want me to call you up, sir？
B：At 6 sharp tomorrow morning, please.
A：What kind of call would you like, by phone or by knocking at the door？ B： By phone. I don't want to disturb my neighbors. A： Yes, sir. I'll tell the operator to call you up at 6 tomorrow morning. Anything else I can do for you？ B：No. Thanks. Good night. A：Good night, sir. Sleep well and have a pleasant dream.
Words and Expressions
request vt．请求，要求 conferenc n．会议
scenery n．风景，自然景色 Bund n．外滩（上海）
marvelous a．极好的，奇异的 poetic a．诗的，有诗意的 bustling a．喧闹的；活跃的 disturb vt．扰乱，使不安；打乱 宾馆英语之结帐 2005-1-20 19:01:22
185．I'd like to pay my bill now． 我想现在结账。
186．Your name and room number，please？
请问您的姓名和房间号码？
187．Have you used any hotel services this morning？
请问您今天早晨是否用过旅馆内的any hotel service this morning？ 服务设施？ B：No, I haven't used any services. 188．Four nights at 90 US dollors A：Fine. This is your bill, Mr. Wright. each， and here are the meals that you Four nights at 90US dollars each, and had at the hotel．That makes a total of here are the meals that you had atthe
hotel. That makes a total of 665 US 665 US dollars．
dollars.
4个晚上，每晚90B： Can I pay by credit card？
总共是660美元。
A：Certainly. May I have your card,
189．Can I pay by credit card？
please？
我可以用信用卡支付吗？
B： Here you are.
190．Please sign your name here．
A：Please sign your name here.
请您在这里签名。
B：Oh, yes. Is it possible to leave my
191． Excuse me． We're leaving
luggage here until I'm ready to leave
today．I'd like to pay our bills now．
this afternoon？ I'd like to say
劳驾。我们今天要离去了。我希望现good-bye to some of my friends. 在就把账结清。 A：Yes, we'll keep it for you. How 192．By the way，I'd like to tell you that many pieces of your luggage？ the check-out time is 12∶00 noon，sir B： Just three. I'll be back by 3∶00. 先生，顺便告诉您，结账后离开旅馆A： That's fine. Have a nice day. 时间是12点。 B：Thank you. See you later. 193． How about the charge for the Dialogue B days you shared the room with your （A：Receptionist B： Guest） friend？ B：I would like to know the
这几天您的朋友与您同住费用怎么approximate figure of my ac- count so 办呢？ that I can have my money exchanged at 194．Please add to my account． the bank.
A：Up to the present, the total amount 请记在我的账里。
195．Have you used any hotel services has been 880 yuan approximately.
B：Excuse me. We're leaving today. this morning or had breakfast at the
I'd like to pay our bill snow. hotel dining room，Mr．Green？
格林先生，今天早晨您是否用过旅馆A：By the way, I'd like to tell you
00 服务设施，或在旅馆餐厅用过早餐？ （that） the check-out times 12∶
noon. May I know your name and 196．Yes，my friend and I just had
breakfast at the dining room，but we room number, please？
B：My name is Henry Green. Room didn't use any services．
是的，我的朋友与我在餐厅刚用过早1123.
A：Yes, Mr. Green. How about the
餐，但是我们没有使用过任何服务设
charge for the days you shared the
施。
room with your friend？
197．The total for the eight days is five
B：Please add to my account.
hundred sixty yuan and eighty fen．
A：Then we'll make out a bill for both
8天来总计是560元8角。
of you.
Dialogue A
B：OK.
A：Good morning, sir. Can I help
A：Have you used any hotel services
you？
this morning or had breakfast at the
B：I'd like to pay my bill now.
hotel dining room, Mr. Green？
A：Your name and room number,
B：Yes, my friend and I just had
please？ breakfast at the dining room, but we B：George Wright, Room 706. didn't use any services.
A：Yes, Mr. Wright. Have you used A：Fine. I'll need to find out what the
charge is on the breakfast. The total for the eight days is eight hundred sixty yuan and eighty fen.
B：Oh, I didn't change enough money just now. Can I pay in American dollars？
A：No, sir. You can pay in Foreign Exchange Certificate only. But you can get your money changed at the Foreign Exchange Counter of our hotel over there.
B：Thank you. …Here you are.
A：Thank you. Mr. Green. Here's your receipt.
Words and Expressions
approximate a．近似的，大约的 figure n．数字
exchange v．交换、兑换、交易 Foreign Exchange Certificate 外币兑换券
receipt n．收据
luggage n．行李、包裹 Hotel English 100 sentences - 2 2005-1-20 19:05:34
Good wishes(良好祝愿) 51、Have a good time! 祝你们玩得愉快!
52、Have a nice evening! 祝你晚上愉快.
53、Happy Birthday! 生日快乐.
54、Merry Christmas! 圣诞快乐.
55、May you succeed 祝你成功
Rarting(分手再见)
56、 Good－bye and good luck. 再见,祝你好运.
57、Hope you'll have a nice trip. 希望你旅途愉快.
58、Wish you a pleasant journey . 祝你旅途愉快. 59、Happy landing. 祝你安全抵达. 60、Bon voyage. 一帆风顺.
61、Hope to see you again. 希望再次见到你. 62、Good night.
12
晚安.
63、See you Tomorrow. 明天见.
Self－Introduction (自我介绍)
64、I'm henry ,I'm from Golden Lake Hotel, I'm here to meet you .
我叫享利,来自金湖酒店,我是来接您的.
65、My name is Irene ,I'm the housekeeping
Department waiter.
我的名字是艾琳,我是管家部服务员. 66、I'm the receptionist here ,welcome to our hotel.
我是这儿的接待员,欢迎来到我们酒店.
67、Reservations ,May I help you? 预订部,我能帮你吗?
68、Room service ,May I come in? 送餐服务,我可以进来吗?
69、This is Henry Adams speaking. 我是享利.亚当斯.
Affirmative Responses (肯定回答) 70、Surely. 当然可以.
71、Certainly ,sir (madam). 当然可以,先生(小姐). 72、Yes,sir,(madam). 是的,先生(小姐).
73、That's true ,sir (madam). 是这样的,先生(小姐). 74、Very well. 非常好.
Negative Responses(否定回答) 75、No ,sir (madam). 不,先生(小姐).
76、I don't think so. 我不这样认为. 77、Of course not. 当然不.
78、I'm afraid that's not a good idea. 恐怕,那个主意不好.
Useful Questions 常用问句
79、What do you prefer ,tea or coffee? 你喜欢什么?茶还是咖啡.
80、 Woulld your please sign here? 请在这儿签名好吗? 81、A table for two? 两人的一张台吗? 82 、How long do you plan to stay? 你计划住多久.
83、Could you please spell your name? 请拼一下你的名字吗? 84、What kind of room would you like? 你要哪类房间?
85、May I see your passport? 我可以看你的护照吗?
86、May I have your tetephone number?
我可以知道你的电话号码吗? 87、What's the trouble, sir? 你怎么啦?先生.
88、Shall I call a doctor for you? 我为你叫一个医生吗? 89、Dir you eyoy the play? 你喜欢这个节目吗?
90、Do you like this song? 你喜欢这首歌吗?
Useful Expressions 惯用表达语 91、Enjoy you breakfast ,sir? 请享用你的早餐,先生. 92、Here is the menu. 给你菜谱.
93、The service guide is on the desk. 服务指南在桌面上. 94、The swimmcing pool is over there . 游泳池在那边.
95、Go ahead,please. 请接着讲.
96、The line is busy . 线路正忙.
97、You look grest . 你看上去真棒.
98、Please consult the song list . 请翻阅点歌单.
99、It's a very touching story. 这是一个非常感人的故事.
100、Without music,the world would be dull.
如果没有音乐,这世界将会变得很沉闷.
Hotel English 100 sentences - 1 2005-1-20 19:07:19
Greetings (打招呼)
1、Good morning ,sir(madam) 早上好,先生(小姐)
2、Good afternoon ,ladies and
gentlemen
下午好,女士们,先生们.
3、Good evening ,miss Price 晚上好,普莱丝小姐.
4、How are you today ,Mr Brown ? 你今天好吗?布朗先生.
5、I'm quite well ,thank you. 我很好,谢谢你.
6、Hs good to see you again ,sir(madam)
再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼)
8、Are you mrs,Best? 你是贝丝特夫人吗?
9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)?
我可以知道你的名字吗?先生(小姐). 11、Here's a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you're wanted on the phone,Captain Smith.
史密斯船长,有你的电话.
13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ?
我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐?
16、Would you take the seat ,young lady ?
请坐,小姐,
Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗?
19、What can I do for you ? 我能为你作什么?
20、 May I take your ba for you? 我可以为你拿你的手提包吗？ 21、 May I help you with your suitcase?
我能帮你拿你的箱子吗？
22、 Would you like me to call a taxi for you ?
你需要我为你叫一辆出租车吗？
23、 Thank you very much. 非常感谢
24、 Thanks for the trouble . 麻烦你了
25、 It'svry kind of you? 你真是太好了 26、 No,thanks. 不用了, 谢谢！
Answers to Thanks对感谢语的应答 27、 You're welcome. 欢迎你
28、 Not at all. 不用谢
29、 That's all right. 没关系
30、 Don't mention it. 别提了
31、 It's my plcasurc. 这是我的荣幸
Expressing welcome 表示欢迎 32、 Welcome ,sir(madam). 欢迎光临, 先生（小姐） 33、 Welcome to our hotel ,sir (madam).
欢迎光临我们酒店, 先生（小姐） 34、 Welcome to our western restaurant.
欢迎来我们西餐厅
35、We're glad to have you here. 我们很高兴你来到之儿
36、I'm always at your service ,sir (madam).
随时为你效劳,先生(小姐). Apologies 表示道歉
37、I'm sorry,sir (madam). 对不起,先生(小姐). 38、I'm very sorry. 非常抱歉.
39、I'm sorry to trouble you. 对不起打扰你了.
40、I'm sorry to have taken so much of your time.
对不起占用你太多时间了. 41、I'm sorry to have kept you waiting . 对不起让你久等.
42、Excuse me for interrupeing you. 原谅我打挠你了.
43、I hope you'll forgive me. 我希望你能原谅我.
Answers to Apology(对道歉语的应答)
44、It doesn't mater. 没关系.
45、It's nothing. 没什么.
46、Never mind. 别放在心上.
47、That's nothing. 没什么.
48、Don't bother about that. 别再想它.
49、Don't worry about it. 别担心.
50、Don't apologize, It was my fault. 别道歉,这是我的错. Good wishes(良好祝愿) Hotel词汇大全 2005-1-20 19:07:48
information desk 问讯处 reception office 接待室 hotel register 旅客登记簿 registration form 登记表 newsstand 售报处
postal service 邮局服务处 shop 小卖部 bar 酒吧间 lounge 休息厅
roof garden 屋顶花园 billiard-room 球房
dining-room, dining hall 餐厅 men's room 男盥洗室 ladies' room 女盥洗室 cloak-room 存衣处 basement 地下室 cellar 地窖
broom closet 杂物室 room number 房间号码 room key 房间钥匙 suite 一套房间
single room 单人房间 double room 双人房间
sitting-room, living-room 起居室 sofa, settee 长沙发 easy chair 安乐椅 armchair 扶手椅 wicker chair 藤椅 folding chair 叠椅
13
swivel chair 转椅 rocking chair 摇椅 stool 凳子 stool 凳子 bench 条凳 tea table 茶几 desk 书桌 bookcase 书橱 bookshelf 书架 wardrobe 衣柜
built-in wardrobe, closet 壁橱 chest of drawers 五斗橱 screen 屏风 hat rack 帽架 rug 小地毯 carpet 大地毯 single bed 单人床 double bed 双人床 twin beds 成对床 mattress 褥子 quilt 被
blanket 毯子 sheet 床单
bedspread 床罩
cotton terry blanket 毛巾被 pillow 枕头 pillow 枕头 pillowcase 枕套 mat 席
cushion 垫子 bathroom 浴室 bath tub 浴盆
shower bath, shower 淋浴
cold and hot water taps 冷热自来水龙头
sprinkle-nozzle, (shower) nozzle 喷头 dressingtable 梳妆台 mirror 镜子
washbasin 洗脸盆 towel 毛巾
toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所；抽水马桶 toilet roll, toilet paper 卫生纸 bath towel 浴巾 bathrobe 浴衣
towel rail, towel rack 毛巾架 sponge 海绵
waste-paper basket 废纸篓 thermometer 温度计
balcony 阳台 balcony 阳台
sash window 上下开关窗 shutters 百叶窗
transom, transom window 气窗 curtain 窗帘
lace curtain 挑花窗帘 windowsill 窗台
air-conditioned 有空调设备的 radiator 暖气片 central heating 暖气 ashtray 烟灰碟 smoking set 烟具 electric fan 电扇
chandelier, pendant lamp 吊灯 fluorescent lamp 日光灯 desk lamp 台灯
bedside lamp 床头灯 floor lamp 落地灯 wall lamp 壁灯 lampshade 灯罩 bulb holder 灯头 bulb 灯泡
screw-type bulb 罗口灯泡 bayonet-type bulb 卡口灯泡 frosted bulb 磨砂灯泡
opal bulb, opaque bulb 乳白灯泡 switch 开关 socket 插座 plug 插头
telephone 电话 electric iron 电熨斗 peg, hook 衣钩 clothes-hanger 衣架
door-mat 门前的擦鞋棕垫 manager 经理 attendant 服务员
desk clerk 值班服务员 waiter （餐厅）服务员 waitress （餐厅）女服务员 rent 租金 bill 账单
餐馆英语之寻问餐厅 2005-1-20 19:08:23
到国外游玩，品尝当地美食是行程重头戏之一，然而，身为异乡人，自然无法知道每家餐厅口碑如何。此时，不妨向饭店中的服务人员询问，说出
自己的喜好及需求，请对方做最佳建议。
是否可介绍一家附近口碑不错的餐厅?
Could you recommend a nice restaurant near here?
我想去一家价位合理的餐厅。 I want a restaurant with reasonable prices.
我想去一家不会吵杂的餐厅。 I'd like a quiet restaurant.
我想去一家气氛欢乐、活泼的餐厅。 I'd like a restaurant with cheerful atmosphere.
是否可建议这一类的餐厅?
Could you recommend that kind of restaurant?
此地餐厅多集中在那一区?
Where is the main area for restaurants? 这附近是否有中国餐厅?
Is there a Chinese restaurant around here?
这附近是否有价位不贵的餐厅? Are there any inexpensive restaurants near here?
你知道现在那里还有餐厅是营业的吗?
Do you know of any restaurants open now?
我想尝试一下当地食物。 I'd like to have some local food. 最近的义大利餐厅在那里?
Where is the nearest Italian restaurant? 餐馆英语之餐厅预约 2005-1-20 19:12:43
享受异国美食是出国旅游的乐趣之一，若已打听好何处有美味，不妨在出发前先打电话询问是否需订位，以免兴冲冲的出门，却碰上餐厅客满的情况。电话预约时，一定要详细告知餐厅预约时间、人数与名字，并且最好询问清楚是否需着正式服装，以免届时失礼。
我需要预约位子吗? Do I need a reservation? 我想要预约3个人的位子。
I'd like to reserve a table for three. 我们共有6个人。 We are a group of six. 我们大约在8点到达。
We'll come around eight o'clock. 我要如何才能到达餐厅? How can I get there?
我想要预约今晚7点2个人的位子。 I'd like to reserve a table for two at seven tonight.
我很抱歉。今晚的客人相当多。 I'm sorry. We have so many guests this evening.
我们大概需要等多久? How long is the wait? 9点应该没问题。
Nine o'clock should be O.K. 今天的推荐餐是什么?
What do you have for today's special? 我们想要面对花园的位子。 We'd like a table with a view of garden.
没问题。请给我你的名字。 It's O.K. Your name, please. 我的名字是洁西卡?杨。 My name is Jessica Yang.
餐厅是否有任何服装上的规定? Do you have a dress code? 女士是否需着正式服装?
Could the ladies wear formal dresses? 请不要穿牛仔裤。 No jeans, please.
餐馆英语之餐厅点餐 2005-1-20 19:12:55
到异国品尝美食可说是旅游的乐趣之一，然而，若是语言不通，大概就很难品尝餐厅最受好评的菜色了。因此，学会基本点餐说法，适当的询问服务生，并表达自己喜好，包管可以让自己吃得地道又满足。 请给我菜单。
May I have a menu, please? 是否有中文菜单？
Do you have a menu in Chinese? 在用晚餐前想喝些什么吗？ Would you like something to drink before dinner?
餐厅有些什么餐前酒？
What kind of drinks do you have for an aperitif?
可否让我看看酒单？ May I see the wine list? 我可以点杯酒吗？
May I order a glass of wine? 餐厅有那几类酒？
What kind of wine do you have? I'd like a room on the upper level. 我想点当地出产的酒。 我想要一间视野好(有阳台)的房间。 I'd like to have some local wine. I'd like a room with a nice view (a
balcony). 我想要喝法国红酒。
随时都有热水供应吗? I'd like to have French red wine.
Is hot water available any time? 是否可建议一些不错的酒？
我可以看一看房间吗? Could you recommend some good
wine? May I see the room? 我可以点餐了吗？ 是否还有更大的(更好的/更便宜的)May I order, please? 房间? 餐厅最特别的菜式是什么？ Do you have anything bigger What is the specialty of the house? (better/cheaper)? 餐厅有今日特餐吗？ 我要订这间房间。 Do you have today's special? I'll take this room. 我可以点与那份相同的餐吗？ 麻烦填写这张住宿登记表。 Can I have the same dish as that? Would you fill in this registration
form? 我想要一份开胃菜与排餐(鱼餐)。
I'd like appetizers and meat (fish) dish. 这里可使用信用卡(旅行支票)吗?
Do you accept credit cards (traveler's 我正在节食中。
checks)? I'm on a diet.
是否可代为保管贵重物品? 我必须避免含油脂(盐份/糖份)的食
Could you keep my valuables? 物。
餐厅在那儿? I have to avoid food containing fat
Where is the dining room? (salt/sugar).
餐厅几点开始营业? 餐厅是否有供应素食餐？
What time does the dining room open? Do you have vegetarian dishes?
早餐几点开始供应? 你的牛排要如何烹调？
What time can I have breakfast? How do you like your steak?
旅馆内有美容院(理发院)吗? 全熟(五分熟/全生)。
Is there a beauty salon (barber shop)? Well done (medium/rare),please.
是否可给我一张有旅馆地址的名片? 旅馆英语之预定篇
Can I have a card with the hotel's 2005-1-20 19:13:10
address?
出外旅游时，旅馆便是我们的家，详是否可在此购买观光巴士券?
细了解家中的每一项设备与使用方Can I get a ticket for the sight-seeing 法，才能得到良好的住宿品质。bus here?
在确认房间之前，不妨尽量向旅馆提最近的地铁站在那里?
出个人合理的要求，毕竟，一趟旅游Where is the nearest subway station?
旅馆英语之入住篇
成功与否，住宿的舒适感可是占一席
2005-1-20 19:13:49
之地的。
我会晚一点到达，请保留所预订的房好不容易找到一家喜欢的旅馆，不妨间。 好好利用旅馆内的服务。除了既有硬I'll arrive late, but please keep my
体设施外，也可视自己需要向旅馆提
reservation.
出合理要求，使自己有段舒适的住宿
我在台北已预订房间。
时光。
I made a reservation in Taipei.
何时需退房?
我的名字是王明明。
When is check-out time? My name is Wang Ming-Ming.
明早你是否能帮我将行李拿到大厅? 我想要一间安静一点的房间。
Could you bring my baggage down to
I'd like a quiet room.
the lobby tomorrow morning?
我想要楼上的房间。
当然。你何时离开?
14
Sure. What time are you leaving? 8点。
At 8 o'clock.
那么，我将在7点50分到你的房间。 Then I'll go to your room at 7:50. 我总共有3件行李。
I have three pieces of baggage. 明早，请将行李放在你的门口。 Please leave them outside your room tomorrow morning.
这是316号房。我想要一件毛毯。 This is room 316. I'd like a blanket, please.
请送给我一壶咖啡(热水)。
Please bring me a pot of coffee (boiled water).
请送给我一些冰块和水。
Please bring me some ice cubes and water.
我想设定早晨的呼叫铃。 I'd like a wake-up call, please. 几点?
What time? 明早7点。
7 o'clock tomorrow morning. 冷气(电视、灯)无法开启。 The air-conditioner (TV set, light) doesn't work.
房间内没有热水。 There is no hot water. 热水不够热。
The hot water is not hot enough. 我要退房。请给我账单。
I'd like to check out. My bill, please. 我拿了一瓶小吧台中的可乐。 I had a coke in the mini-bar. 是否能以信用卡付账? Can I pay by credit card? 我住的很愉快。 I enjoy my stay. 旅馆英语之生活篇 2005-1-20 19:15:32
虽然是出外旅行，从衣物清洗到头发整理，日常生活的清洁一样也不会少。若想要好好享受度假时光，不再理会这些琐事，不妨善加利用旅馆的美容与洗衣服务，轻轻松松做个光鲜游客。
我有些衣服需要送洗。 I have some laundry.
这些衣服需要洗涤(熨平)。
I'd like these clothes cleaned (pressed). 请将你需要洗的衣服放在纸袋中，并将衣物内容写下来。
Please put your laundry in the paper bag and write down the contents of the laundry on it.
明天(后天)是否可洗好?
Will it be ready by tomorrow (the day after tomorrow)? 我今晚(明天)就要。
I need them tonight (tomorrow). 我明早9点以前需要这些清洗的衣物。
I'd like to have my laundry by 9 o'clock tomorrow morning. 这件不是我的。 This is not mine. 有一件遗失了。
There's one piece missing. 明早几时开始可以送洗衣物?
From what time do you accept laundry tomorrow morning?
从早上9点开始到下午4点为止。 From 9 a.m. to 4 p.m.
旅馆中有美容院(理发厅)吗?
Is there a beauty salon (barber shop) in this hotel?
我想要预约今天下午5点。
I'd like to make an appointment for 5 p.m. today.
你想要如何整理你的头发? How would you like your hair? 请帮我剪头发和洗发(修胡须)。 Haircut and shampoo (shave) , please. 请帮我洗头和整理头发。 Shampoo and set, please. 请不要剪太短。
Please don't cut it too short.
后面(两边、头顶)请再剪一些。 A little more off the back (sides/top). 我不需要抹发油。 I don't need hair oil. 餐馆英语
2005-1-20 19:19:06
1. 寻问餐厅
到国外游玩，品尝当地美食是行程重头戏之一，然而，身为异乡人，自然无法知道每家餐厅口碑如何。此时，不妨向饭店中的服务人员询问，说出自己的喜好及需求，请对方做最佳建议。
是否可介绍一家附近口碑不错的餐厅?
Could you recommend a nice restaurant near here?
我想去一家价位合理的餐厅。 I want a restaurant with reasonable prices.
我想去一家不会吵杂的餐厅。 I'd like a quiet restaurant.
我想去一家气氛欢乐、活泼的餐厅。 I'd like a restaurant with cheerful atmosphere.
是否可建议这一类的餐厅?
Could you recommend that kind of restaurant?
此地餐厅多集中在那一区?
Where is the main area for restaurants? 这附近是否有中国餐厅?
Is there a Chinese restaurant around here?
这附近是否有价位不贵的餐厅? Are there any inexpensive restaurants near here?
你知道现在那里还有餐厅是营业的吗?
Do you know of any restaurants open now?
我想尝试一下当地食物。 I'd like to have some local food. 最近的义大利餐厅在那里?
Where is the nearest Italian restaurant? 2. 餐厅预约
享受异国美食是出国旅游的乐趣之一，若已打听好何处有美味，不妨在出发前先打电话询问是否需订位，以免兴冲冲的出门，却碰上餐厅客满的情况。电话预约时，一定要详细告知餐厅预约时间、人数与名字，并且最好询问清楚是否需着正式服装，以免届时失礼。
我需要预约位子吗? Do I need a reservation? 我想要预约3个人的位子。
I'd like to reserve a table for three. 我们共有6个人。 We are a group of six. 我们大约在8点到达。
We'll come around eight o'clock. 我要如何才能到达餐厅? How can I get there?
我想要预约今晚7点2个人的位子。 I'd like to reserve a table for two at seven tonight.
我很抱歉。今晚的客人相当多。 I'm sorry. We have so many guests this evening.
我们大概需要等多久? How long is the wait? 9点应该没问题。
Nine o'clock should be O.K. 今天的推荐餐是什么?
What do you have for today's special? 我们想要面对花园的位子。 We'd like a table with a view of garden.
没问题。请给我你的名字。 It's O.K. Your name, please. 我的名字是洁西卡?杨。 My name is Jessica Yang.
餐厅是否有任何服装上的规定? Do you have a dress code? 女士是否需着正式服装?
Could the ladies wear formal dresses? 请不要穿牛仔裤。 No jeans, please. 3. 餐厅点餐篇
到异国品尝美食可说是旅游的乐趣之一，然而，若是语言不通，大概就很难品尝餐厅最受好评的菜色了。因此，学会基本点餐说法，适当的询问服务生，并表达自己喜好，包管可以让自己吃得地道又满足。 请给我菜单。
May I have a menu, please? 是否有中文菜单？
Do you have a menu in Chinese? 在用晚餐前想喝些什么吗？ Would you like something to drink before dinner?
餐厅有些什么餐前酒？
What kind of drinks do you have for an aperitif?
可否让我看看酒单？ May I see the wine list? 我可以点杯酒吗？
May I order a glass of wine? 餐厅有那几类酒？
What kind of wine do you have? 我想点当地出产的酒。
I'd like to have some local wine. 我想要喝法国红酒。
I'd like to have French red wine.
15
是否可建议一些不错的酒？ Could you recommend some good wine?
我可以点餐了吗？ May I order, please?
餐厅最特别的菜式是什么？ What is the specialty of the house? 餐厅有今日特餐吗？
Do you have today's special? 我可以点与那份相同的餐吗？ Can I have the same dish as that? 我想要一份开胃菜与排餐(鱼餐)。 I'd like appetizers and meat (fish) dish. 我正在节食中。 I'm on a diet.
我必须避免含油脂(盐份/糖份)的食物。
I have to avoid food containing fat (salt/sugar).
餐厅是否有供应素食餐？ Do you have vegetarian dishes? 你的牛排要如何烹调？ How do you like your steak? 全熟(五分熟/全生)。
Well done (medium/rare), please. 预订酒店英语
2005-1-20 19:19:47
(开房必备) Dialogue A
a:Good morning.Hilton Hotel. May I help you?
b:Good morning.Have you got any vacancies for the nights of 12th and 13th.I'd like to make a reservation for the two nights
a:All right .Single or double-room? b:Double-room please.
a:Yes.we have a double -room available.
b:Is that with or without bath?
a:It's a room with shower and toilet ,sir. b:That sounds fine. Is there an air conditioner?
a:Yes,but of course.
b:How much will it be for one night? a:Let me see.A double-room $800 per night.
b:Does that include breakfast? a:Yes.that includes a continental breakfast and a morning newspaper. b:Do you accept VISA?
a:Yes , we do , what time will yo be
arriving?
b:I should be there aroud 5:30 p.m on the 12th.
a:Ok, sir ,Could I take your name and contact number , please?
b:Yes,It's John Smith.It's New York 456-122
a:Could you spell that, please? b:J-o-h-s-m-i-t-h.
a:John Smith. double-room with bath and air conditioner for the nights of 12th and 13th.
b:That's right.Thank you. a:Thank you sir. Good -bye. 饭店交流用语 2005-1-20 19:21:30
欢迎和问候语： 1、Good morning(afternoon , evening) , sir(madam) 早上（下午、晚上）好，先生（夫人）。 2、How do you do? 您好！（初次见面） Glad to meet you . 很高兴见到您。 3、How are you? 您好吗？
Fine , Thanks . And you ? 很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant , shop).
欢迎到我们宾馆（餐厅、商店）来。 5、Wish you a most pleasant stay in our hotel .
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time! 祝您过得愉快！ 电话用语：
8、**hotel , front desk . Can I help you?
**饭店，前厅。您找谁？ 9、Sorry , I’ve dialed the wrong number .
对不起，我拨错号了。
10、May I speak to your general manager?
能和你们总经理说话吗？ Speaking. 我就是。
11、Sorry, he is not in at the moment . 26、Thank you for staying in our hotel. 感谢您在我们酒店下榻。 27、I’m sorry . 很抱歉。
28、Excuse me . 对不起。
29、I’m sorry ,It’s my fault. 很抱歉。那是我的过错。
30、Sorry to have kept you waiting . 对不起，让您久等了。 Turn left /right. 往左转/右转。
45、It’s in the lobby near the main entrance.
在大厅靠近大门。
46、It’s in the basement at the end of the corridor.
在地下室走廊尽头。 提醒用语：
47、Mind/(Watch)your step. 4、Please pay at the cashier’s desk over there.
请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？ 客房部
6、Housekeeping .May I come in? 客房服务员，我可以进来吗？ cashier's desk 兑换处 coin 硬币
accounting desk 帐务处 check-out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格
对不起，他现在不在。
Would you like to leave a message ? 您要留口信吗？ 12、Pardon.
对不起，请再说一遍，好吗？ I beg your pardon.
对不起，请再说一遍，好吗？ 祝贺语：
13、Congratulations! 祝贺您！
14、Happy birthday! 生日快乐！
15、Happy new year! 新年快乐！
16、Merry Christmas! 圣诞快乐！
17、Have a nice holiday! 假日快乐！
18、Wish you every success! 祝您成功！ 答谢和答应语:
19、Thank you (very much) . 谢谢您（非常感谢）。
20、Thank you for your advice (information , help)
感谢您的忠告（信息、帮助）。 21、It’s very kind of you . 谢谢，您真客气。 22、You are welcome . 不用谢。
23、Not at all. 不用谢。
Don’t mention it . 不用谢。
24、It’s my pleasure . 非常高兴为您服务。 (With pleasure.) (My pleasure.)
25、I am at your service . 乐意为您效劳。
31、Sorry to interrupt you . 请走好。
7、Leave your laundry in the laundry in reservation 预订
对不起，打扰您了。 48、Please be careful. the laundry bag behind the bathroom reception desk 接待处 32、I’m sorry about this. 请当心。 door.
tip 小费
对此表示抱歉。
49、Please don’t leave anything behind. 请把要洗的东西放在浴室门后的洗reservation desk 预订处 33、I apologize for this. 请别遗忘您的东西。 衣袋中。
luggage office 行李房 我为此道歉。
50、Don’t worry. 8、I hope I’m not disturbing you. …per thousand 千分之… 34、That’s all right. 别担心。
我希望没有打扰您。
spare (形)多余的 没关系。
51、Take it easy. 9、One moment ,madam. I’ll bring postpone (动)延期 35、Let’s forget it. 放心好了。
them to you right away .
cancel (动)取消
算了吧。 52、Please don’t smoke here. 等一会儿，夫人。我马上送来。 征询语：
请不要在这边抽烟。 10、I’ll send for an
traveler’s cheque 旅行支票 36、Can(May)I help you? 告别语： electrician( doctor , ……)
pay (动)付款 我能帮您什么吗？ 53、Goodbye. 我给您请电工（大夫……）。 fill (动)填写
Yes, please. 再见。
餐饮部：
administration 管理、经营 好的。
54、See you late. 11、Sit down , please .Here is the note 纸币
37、What can I do for you . 再见。
menu.
registration desk 入宿登记处我能为您干点什么？
55、Good night . 请坐，给您菜单，先生。 lobby 前厅
38、Is there anything I can do for you ? 晚安。
May I take your order ,sir? luggage rack 行李架 您要点菜吗？
visit card 名片
有什么能为您效劳的吗？ 56、See you tomorrow. 39、Just a moment , please. 明天见。
12、What would you like to identification card 身份证 have ,coffee or tea? rate of exchange 兑换率 请稍等一下。
57、Goodbye and thank you for 您要喝咖啡还是茶？
conversion rate 换算率 40、May I use your phone? coming.
13、Would you like to have any wine charge (动)收费 我能借用您的电话吗？ 再见，谢谢您的光临。
with you dinner?
bill 帐单
Certainly. 58、Goodbye and hope to see you 您用餐时要喝点酒吗？ change money 换钱 当然可以。 again.
14、Service hours are: Yes, of course . 再见，希望再见到您。 procedure 手续、程序 （餐厅）供应时间是：
当然可以。 59、Have a nice trip! 7:00a.m.to 9:00a.m.for breakfast. information desk 问询处 指路用语:
一路平安！ 早餐7点到9点。
luggage label 行李标签 41、Go upstairs/downstairs. 60、Wish you a pleasant journey! Good 11:30a.m.to1: 30p.m.for lunch. overbooking 超额订房 上楼/下楼。
luck!
午餐11点半到1点半。
…per cent 百分之… 42、It’s on the second (third) floor . 祝您旅途愉快！祝您好运！ 6:30p.m.to 8:30p.m.for dinner. reasonable (形)合理的 在二（三）楼。 前厅：
晚餐6点半到8点半。
cash (动)兑换
43、Excuse me. 1、Have you a reservation? 15、Here is the bill. Please sign it. keep (动)保留、保存 对不起。
您预定过了吗？
这是您的帐单，请签字。 bank draft 汇票 Where is the washroom (restroom, 2、May I know your name and room 服务台常用词汇 accept (动)接受
elevator)? number?
2005-1-20 19:21:49 procedure fee 手续费 请问盥洗室（休息室、电梯）在哪儿？ 您能告诉我您的名字与房间号吗？
fill in the form 填表 This way ,please. 3、Here is your room key. management 经营、管理
请这边走 给您房间钥匙。
market price 市价
■ 电讯服务 operator 电话员
16
house phone 内部电话 special line 专线
dial a number 拨号码 hold the line 别挂电话
can't put somebody through 接不通 ordinary telegram 普通电话 receiver 听筒
city phone 城市电话
telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。
The line is busy(engaged) 占线。 cushion 靠垫，垫子 socket 插座，插口 sitting room 起居室 voltage 电压 floor 楼层，地板 carpentry (总称)木器 tea table 茶几
bedclothes 床上用品 quilt 被子 mattress 床垫 thermos 热水瓶 transformer 变压器 牡蛎细面 板条 米粉 炒米粉 冬粉 汤 类
鱼丸汤 貢丸汤 蛋花汤 蛤蜊汤 牡蛎汤 紫菜汤
碗糕 Salty rice pudding 筒仔米糕 Rice tube pudding 红豆糕 Red bean cake 绿豆糕 Bean paste cake 糯米糕 Glutinous rice cakes 萝卜糕 Fried white radish patty Fish ball soup
芋头糕 Taro cake Meat ball soup
Egg & vegetable soup 肉圆 Taiwanese Meatballs
水晶饺 Pyramid dumplings Clams soup
肉丸 Rice-meat dumplings Oyster soup
豆干 Dried tofu Seaweed soup
Oyster thin noodles
Flat noodles Rice noodles
Fried rice noodles Green bean noodle
please？
打搅一下，我能看看菜单吗？ Are you ready to order？ 您现在可以点餐吗？ first course／stasrters 第一道菜／开胃菜 maincourse 主菜 dessert 甜食
Could I have the bill, please？ 请拿账单来，好吗？
send a telegram(cable) 发电报 long distance 长途电话 telephone directory 电话簿
call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通 inland telegram 国内电报 ordinary mail 平信 switchboard 交换台
central exchange 电话总局
The connection is bad. 听不清。 express telegram 加快电报 special dispatch 专电 registered fee 挂号邮资 postcard 明信片
■ 客房设备、用品 escalator 自动楼梯 bookshelf 书架
ground floor (英)底，层，一楼 cabinet 橱柜 switch 开关
Venetian blind 百叶窗帘 curtain 窗帘
wastebasket 字纸篓 tea trolley 活动茶几 night table 床头柜
first floor (英)二楼，(美)一楼 folding screen 屏风 hanger 挂钩 plug 插头
wall plate 壁上挂盘 Chinese painting 国画 elevator, lift 电梯 drawer 抽屉
second floor (英)三楼，(美)二楼 spring 弹簧
酸辣汤 中国小吃英文表达 馄饨汤 2005-1-20 19:22:12
猪肠汤 中式早點
肉羹汤 烧饼Clay oven rolls 鱿鱼汤 油条Fried bread stick
花枝羹 韭菜盒Fried leek dumplings 甜 点
水饺Boiled dumplings 爱玉 蒸饺Steamed dumplings
糖葫芦 馒头 Steamed buns 长寿桃 割包 Steamed sandwich 芝麻球 饭团 Rice and vegetable balls
roll
麻花 蛋饼 Egg cakes 双胞胎 皮蛋 100-year egg 冰 类
咸鸭蛋 Salted duck egg 绵绵冰 豆浆 Soybean milk 麦角冰
地瓜冰 饭 类
紅豆牛奶冰 稀饭 Rice porridge ice
白饭 Plain white rice 八宝冰 油饭 Glutinous oil rice 豆花 糯米饭 Glutinous rice 果 汁
卤肉饭 Braised pork rice 甘蔗汁 蛋炒饭 Fried rice with egg 酸梅汁 地瓜粥 Sweet potato congee 杨桃汁 面 类
青草茶 馄饨面 Wonton & noodles 点 心
刀削面 Sliced noodles 牡蛎煎 麻辣面 Spicy hot noodles 臭豆腐 麻酱面 Sesame paste noodles tofu)
油豆腐 鴨肉面 Duck with noodles 麻辣豆腐 鱔魚面 Eel noodles 虾片 乌龙面 Seafood noodles 虾球 榨菜肉丝面 Pork , pickled mustard green noodles
春卷 蛋卷
Sweet & sour soup
其 他 How would you like to pay？ Wonton soup
当归鸭 Angelica duck 请问您怎样付款？ Pork intestine soup
槟榔 Betel nut Language Notes Pork thick soup
火锅 Hot pot 三言两语
Squid soup
餐厅点餐用语 在西餐厅就餐，菜单一般由三类不同Squid thick soup
2005-1-20 19:22:53 的菜别组成。the first course或者
starters是指第一道菜，往往是汤、一Vegetarian gelatin
点菜就餐的次序：找桌子 看菜单 点
小碟色拉或其它小吃。第二道菜是主Tomatoes on sticks 菜 付钱 离开
菜，fish and chips是鱼和炸土豆条，Longevity Peaches
它同“roast beef and york shir
Glutinous rice sesame
Have you got a table for two, please﹖
pudding——牛肉布丁”、“shepherd 请问您有两个人的桌子吗？ spie——牧羊人的馅饼”一样，都是典Hemp flowers
型的英国传统菜肴。最后一道是甜食Horse hooves
Have you booked a table﹖
您预定餐桌了吗？
——或冷或热，但都是甜的。西方饮食习惯是先吃咸的，后吃甜的。西餐Mein mein ice
Have you made a reservation﹖
菜单名目繁多，有时不易读懂。遇到Oatmeal ice
您预定了吗？
这种情况，可以请服务员解释一下。 Sweet potato ice
smoking or non-smoking﹖
餐厅里的对话
Red bean with milk
吸烟区还是非吸烟区？
Conversation In A Restaurant
Would you like something to drink﹖ Hugh is ordering a meal in a restaurant Eight treasures ice
您想喝什么？ a few moments later
Tofu pudding
Would you like to see the menu﹖ Emma: one sparkling water 您需要看菜单吗？
Hugh: Thanks very much
Sugar cane juice
Language Notes 三言两语 Emma: Are you ready to order? Hugh: Yeah I think I am actually. Plum juice
点菜就餐的典型次序是：找一张桌子
Could I just have the soup to start Star fruit juice
坐下－看菜单－点菜－付钱－离开。please
Herb juice
英语语言的表达基本上也是依照次
Emma: That’s minestrone, is that all 顺序。“订餐”在英文中有两种说法，right sir?
Oyster omelet
即to book a table 和make a Hugh: Yeah, that’s fine, and for the Stinky tofu (Smelly reservation．在英国以及在其它很多
main course could I have the chicken 国家，餐厅一般划分为吸烟区和非吸please?
Oily bean curd
烟区。一进餐厅，服务员会主动征询Emma: Chicken
Spicy hot bean curd 客人的意见，然后引领客人前往所选
Hugh: and just some vegetables and some boiled potatoes please Prawn cracker
择的区域就餐。 Emma: Boiled potatoes, OK Shrimp balls
打搅一下，我能看看菜单吗？ Hugh: Thanks very much Spring rolls
expression表达 Emma: OK Chicken rolls Excuse me, could I see the menu, 餐厅里的对话
17
休正在餐厅点餐 （过了一会儿） 埃玛：一份带汽的矿泉水。 休： 谢谢！
埃玛：您现在可以点菜吗？
休： 是的，可以。请先给我来一份例汤，好吗——今日的例汤是什么？ 埃玛：是意大利蔬菜汤，可 以吗？ 休：可以。好的 …… 至 于主菜，shark fin 鱼翅 scallops 干贝 lobster 龙虾 bird's nest 燕窝
roast suckling pig 考乳猪 pig's knuckle 猪脚
boiled salted duck 盐水鸭 preserved meat 腊肉 mashed potatoes 马铃薯泥 omelette 简蛋卷 pudding 布丁 pastries 甜点
pickled vegetables 泡菜 kimchi 韩国泡菜 crab meat 蟹肉 prawn 明虾 artificial color 人工色素 occupancy 占有，占用 ice water 冰水 peak 最高的，高峰的 mineral water 矿泉水 arrival 到来，到达 distilled water 蒸馏水 departure 启程，离开，出发 long-life milk 保久奶 book 预定，定 condensed milk 炼乳; 炼奶 hotel 旅馆 cocoa 可可 offer 提出，提供 coffee mate 奶精 discount 折扣 请给我一份鸡肉，好吗？ 埃玛：……鸡肉……
休：再来一点蔬菜和煮土豆。 埃玛：……煮土豆。好的。 休： 谢谢！ 埃玛：好的。
国外生活必备英文词汇全搜索—饮食篇３
2005-1-20 19:50:20
餐具：
coffee pot 咖啡壶 coffee cup 咖啡杯 paper towel 纸巾 napkin 餐巾 table cloth 桌布 tea -pot 茶壶 tea set 茶具 tea tray 茶盘 caddy 茶罐 dish 碟 plate 盘
saucer 小碟子 rice bowl 饭碗 chopsticks 筷子 soup spoon 汤匙 knife 餐刀 cup 杯子 glass 玻璃杯 mug 马克杯
picnic lunch 便当 fruit plate 水果盘 toothpick 牙签 中餐：
bear's paw 熊掌 breast of deer 鹿脯
beche-de-mer; sea cucumber 海参 sea sturgeon 海鳝
salted jelly fish 海蜇皮 kelp, seaweed 海带 abalone 鲍鱼
barbecued pork 叉烧 sausage 香肠
fried pork flakes 肉松 BAR-B-Q 烤肉 meat diet 荤菜 vegetables 素菜 meat broth 肉羹 local dish 地方菜
Cantonese cuisine 广东菜 set meal 客饭 curry rice 咖喱饭 fried rice 炒饭 plain rice 白饭 crispy rice 锅巴
gruel, soft rice , porridge 粥 —noodles with gravy 打卤面 plain noodle 阳春面 casserole 砂锅
chafing dish, fire pot 火锅 meat bun 肉包子 shao-mai 烧麦
preserved bean curd 腐乳 bean curd 豆腐
fermented blank bean 豆豉 pickled cucumbers 酱瓜 preserved egg 皮蛋 salted duck egg 咸鸭蛋 dried turnip 萝卜干 西餐与日本料理: menu 菜单
French cuisine 法国菜 today's special 今日特餐 chef's special 主厨特餐 buffet 自助餐 fast food 快餐 specialty 招牌菜
continental cuisine 欧式西餐 aperitif 饭前酒 dim sum 点心
French fires 炸薯条 baked potato 烘马铃薯
conch 海螺
escargots 田螺braised beef 炖牛肉 bacon 熏肉
poached egg 荷包蛋
sunny side up 煎一面荷包蛋 over 煎两面荷包蛋 fried egg 煎蛋
over easy 煎半熟蛋 over hard 煎全熟蛋 scramble eggs 炒蛋 boiled egg 煮蛋
stone fire pot 石头火锅 sashi 日本竹筷 sake 日本米酒 miso shiru 味噌汤 roast meat 铁板烤肉 sashimi 生鱼片 butter 奶油 冷饮:
beverages 饮料
soya-bean milk 豆浆 syrup of plum 酸梅汤 tomato juice 番茄汁 orange juice 橘子汁 coconut milk 椰子汁 asparagus juice 芦荟汁 grapefruit juice 葡萄柚汁 vegetable juice 蔬菜汁 ginger ale 姜汁 sarsaparilla 沙士 soft drink 汽水
coco-cola (coke) 可口可乐 tea leaves 茶叶 black tea 红茶
jasmine tea 茉莉(香片) tea bag 茶包
lemon tea 柠檬茶
white goup tea 冬瓜茶 honey 蜂蜜 chlorella 绿藻 soda water 苏打水
18
coffee 咖啡 vacancy 空，空房间 iced coffee 冰咖啡 solid 全部地 white coffee 牛奶咖啡 be full up 全满 black coffee 纯咖啡 include 包括，包含 ovaltine 阿华田 major 较大范围的，主要的 chlorella yakult 养乐多 international 国际的，世界的 essence of chicken 鸡精 provide with 提供 ice-cream cone 甜筒 mini-bar 小冰柜 sundae 圣代; 新地 sort 种类，类别 ice-cream 雪糕 price 价格，价钱 soft ice-cream 窗淇淋 dollar 美元 vanilla ice-cream 香草冰淇淋 service 服务，服侍 ice candy 冰棒 of course 当然 milk-shake 奶昔 rate 价格，费用 straw 吸管 tax extra 另加税金
国外生活必备英文词汇全搜索-住宿look forward to 期待，希望 篇 receive 接待，接见，欢迎 2004-12-18 22:27:59 guest 旅客，宿客 前台 welcome to 欢迎到来 company 陪伴，同伴 bellboy 行李员，旅客服务员 single room 单人房 madam 夫人，女士，太太 double room 双人房 trip 旅行，旅程 intend 想要，打算 take care of管理，照看 party （参加共同活动的）一批，一baggage 行李， 组，一组人 carry 运送，手提 suitcase 手提箱，衣箱 date 日期，日子 kind 种，类 show 带领，指引，给 看 bath 浴室 lead 带领，引领，领路 shower 淋浴 give sb.a hand帮...的忙 suite （一套）房间 allow 允许，准许 deluxe 豪华的 wish 愿，希望 presidential 总统的，总统职务的 pleasant 令人愉快的，舒适的 available 可用的，合用的，enjoy 享受 可到达的 a good time 快乐时光 fully 完全地，彻底地 pleasure 快乐，愉快，高兴 name 名字，姓，姓名，名称 not at all 不用谢，没关系 address 地址 mention 提及，提到 the phone number 电话号码 registration登记，注册 be able to 能，会 at one's service 为...服务 guarantee 保证，担保，包，管 behind 在后面，在...背后 remember 记住，记得
return 送还，还归 what's more 另外 firmly 稳固地 construction建造，构造，结构 go to bed 上床睡觉 magnificent 壮丽的，宏伟的 check 检查，核对 enjoy 欣赏，喜爱 list 名单，一览表 stamp 邮票 fill to 填写 stick 粘贴，张贴 form 表格 envelope 信封，封套 have a look 看一看 sticker 背后有粘胶的标签 passport 护照 ticket 票 mind 介意，反对 airline 航空公司 fill out 填写 wonder 想知道 prepare 准备，预备 consider 考虑，细想 key card 出入证 in advance 预先 seat 座位 economy 经济 file 档案 time-table 时刻表 identification身分的证明 flight 班机 straight 马上，立刻 airport 机场 separately 单独地 rear stalls 戏院正方后座 opposite 在...的对面 in order 妥当，就绪 gift 礼品，礼物 suppose 猜想，料想，想象 elevator [美]电梯 matinee 日戏 directly 直接地 dress circle戏院的二楼厅 straight 笔直的 cancel 取消 traffic 交通 except 除...之外 distance 直接地 performance 演出 intersection 交叉点，十字路口 acrobatic 杂技的 suggest 建议，提出（意见，计划）prefer 更喜欢 等 exchange 兑换，（货币）交换 popular bill 钞票，纸币 喜爱的 currency 货币 tourist 旅行者，游览者，观光者 according to根据...所说，按照 famous 著名的，出名的 equivalent 相等的，相当的 tourist attraction 旅游胜地 note 纸币 history 历史 sign 签名，署名 direction 方向，方位 exchange memo 兑换水单 well-known 出名的，众所周知的 counter 柜台 scene 景色，景象 prohibit 禁止，阻止 attractive 有吸引人的，引起兴趣的 government 政府 interest 兴趣 information 信息 dynasty 王朝，朝代 bottom line 底线 classical 古典的 endorse 在（支票等）背面签名，背architecture建筑风格 书 exquisite 精致的，精巧的 signature 签名，署名 artistic value 艺术价值 top line 头一行 chance 机会 receipt 收据，收条 feast one's eyes让某人一包眼福 amount 数额 typical 典型的，代表性的 certificate 单据 pearl 珍珠 purchase 买，购买，购置，所购物 The Jade Buddha Temple 玉佛寺 countersign 副署，连署 in duplicate（正副）一式两份 policy 政策，方针 understand 懂，理解 awfully 非常，很
describe 描绘，叙述，形容 apologize 道歉 trouble 麻烦，烦恼 manager 经理 solve 解决
carelessness粗心，疏忽，粗枝大叶 advise to 劝...
inconvenience 不方便 toilet 洗室
sincerely 真诚地，诚恳地，真挚地 previous 先的，前的
occupant 占有人，占用者，居住者 access 进入
responsible 有责任的，（应）责任的 necklace 项圈，项链 safety box 保险柜 arrange 安排
in touch with 联系，接触 as soon as 一...就...
try one's best 努力，尽力 possible 可能的
regulation 规则，规章，法规 noise 噪音，嘈杂声 several 几个，数个
misunderstand 误会，误解 explain 解释，说明 relax 放松
calm 使平静，使镇定 in charge 主管
housemaid 客房服务员 release 再出租
measure 措施，方法
understaffed人员太少的，人员不足的 accommodation cost 宿费 cashier 出纳
check in 入住登记
check out 办理退房手续 deluxe suite豪华套间 dining hall 餐厅 double room 双人间
foreign exchange counter 外币兑换处 hotel directory 旅馆指南 hotel lobby 饭店大堂 hotel rates 房价
information desk 总台
19
porter 行李员
reservation desk 预定处 room charge sheet 房价表
room with bath 带有浴室的客房 room with good ventilation 通风良好的客房
single room 单人间 suite 套间
telephone operator 总机接线员 in touch with 联系，接触 as soon as 一...就...
try one's best 努力，尽力 possible 可能的
regulation 规则，规章，法规 noise 噪音，嘈杂声 several 几个，数个
misunderstand 误会，误解 explain 解释，说明 relax 放松
calm 使平静，使镇定 in charge 主管
housemaid 客房服务员 release 再出租
measure 措施，方法
understaffed人员太少的，人员不足的 accommodation cost 宿费 cashier 出纳
check in 入住登记
check out 办理退房手续 deluxe suite豪华套间 dining hall 餐厅 double room 双人间
foreign exchange counter 外币兑换处 hotel directory 旅馆指南 hotel lobby 饭店大堂 hotel rates 房价
information desk 总台 porter 行李员
reservation desk 预定处 room charge sheet 房价表
room with bath 带有浴室的客房 room with good ventilation 通风良好的客房
single room 单人间 suite 套间
telephone operator 总机接线员
深圳：李海滨