My name 123 Sample Drive
City, State, 12345
(555)-555-5555
john@email.com
To find a computer networking position that will allow me to help a progressive organization meet and exceed Certification
Technical Skills
Education
Future
Certification
Goals
Employment
History
its growing and constant networking challenges ? Attained Cisco Certified Networking Associate (CCNA) certification in July of 2000 ? Extensive experience with Microsoft products and Operating Systems such as Microsoft Office Suite and Windows XP ? Over two years of supervised experience designing, installing, and configuring Local Area Networks and designing and simulating Wide Area Networks in a lab environment. ? Experience with different Wide Area Networking media and line encapsulations: Frame Relay, ISDN BRI, T1/E1, CSU/DSU, Synchronous Serial, HDLC and PPP ? Experienced using administrative tools in WinNT 4.0 Server/Workstation and Windows 2000 Advanced Server to create Primary and Backup Domain Controllers, create Domain Forests, manage users and groups, and assigning rights/permissions ? Ability to design hierarchical network structures and assign subnetworks over various physical media ? Over two years experience programming routers and switches, and performing troubleshooting tasks for connectivity, speed, and packet loss issues ? Advanced Router/Switch knowledge such as managing and configuring boot image files, creating and configuring VLANS, and writing Access Control Lists for security purposes ? Knowledge and experience using Routed Protocols: TCP/IP, IPX/SPX, and AppleTalk; and Routing Protocols: RIP, IGRP, EIGRP, and OSPF ? Seven years of experience building, troubleshooting, and upgrading computers in general 08/00 to Present ABC Community College City, State ? Currently attending classes in pursuit of a two-year Wide Area Networking degree ? Classes include Cisco Systems’ semesters 5-8, Analog and Digital Circuits, C+ programming, and a Network Administration option 08/96 to 06/00 AXZ High School City, State ? Completed Cisco Systems’ Computer Networking Academy semesters 1-4 inclusive was the CompTIA A+ certification course and fundamentals of the Microsoft Certified Systems Engineer certification Cu CCNP (Cisco Certified Networking Professional) certification in late 2006 CCIE (Cisco Certified Internetworking Expert) certification planned ? Technical Customer Service Rep, ABC Corporation, City, State, 07/00 to 01/02 ? XYZ Donuts, City, State, 02/99 to 07/99 ? Athletics Department – Grounds Crew, University of XYZ, City, State, 07/98 to 10/98
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My Name
14 Hart Way ? Sometown, MA ? (555) 555-5555 ? someone@example.com
Targeting Entry-Level Helpdesk Positions
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? Upcoming XYZ University graduate offering a strong academic background in IT combined with excellent internship experience as a helpdesk analyst. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies. Education
XYZ UNIVERSITY – Sometown, MA, Degree expected 5/09
B.S. in Computer Information Systems program ? GPA: 3.7/4.0
Concurrent Employment with College Studies:
? mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
? persuasive communications and consultative sales to earn a reputation as a top sales performer for both retailers (including multiple top 10 rankings out of a 100-member sales force). Technology Summary Certifications: CompTIA A+, HDI Helpdesk Certified Systems:
Databases:
Languages: Software: CICS/ISPF/Mainframe, UNIX, Windows 9X/NT/2000/XP/2K3, Novell NetWare, Mac OS Oracle, ADB2, Relational Databases Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java MS Project, MS Visio, MS Office, Lotus Notes
IT Experience
ABC COMPANY – Sometown, MA
? (2007 to 2008) Handled technical troubleshooting within an enterprise
environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
Selected Contributions:
? Researched and developed knowledge-base articles for Lotus Notes issues, resulting in an increase in first-call-resolutions of 20 additional calls per week that saved company $57K annually.
? Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently
scoring between 95%-100% on all calls (outperforming average of 90%).
? Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
Available for Relocation & Travel