经理值班报告表
MANAGER ON DUTY CHECKLIST
值班时间 DUTY HOURS: □AM9:30 – AM9:30
值班经理姓名 日期及星期 天气预报
MOD NAME: ____________________ DATE & DAY: _______________ Weather Forecast：_______________
客房入住状况：___________________ 住房率：________ % VIP：_________________打球人及预订：________位_______位 第一轮ROUND 1 第二轮ROUND 2
(由FR 至TO ) (由FR 至TO ) 备注REMARKS
A. 前台 FRONT OFFICE
1. 接待处 Reception □ □ _____________________________
2. 电话总机 Telephone Operator Room □ □ _____________________________
3. 礼宾部Concierge □ □ _____________________________
4. 高尔夫收银 Golf Reception Cashier □ □ _____________________________
5. 房间锁匙记录本 Room Keys Log Book □ □ _____________________________
6. 团体接待/离店 Group Check In/Out □ □ _____________________________
备注 Remarks: _____________________________________________________________________
______________________________________________________________________________
B. 大堂 MAIN LOBBY
1. 门僮 Doorman □ □ _____________________________
2. 入口 Entrances □ □ _____________________________
3. 通道Channel □ □ _____________________________
4. 楼梯 Stairs □ □ _____________________________
5. 地席/地毯 Mats/Carpet □ □ _____________________________
6. 音乐及氛围 Music & Atmosphere □ □ _____________________________
7. 宾客洗手间 Guest Toilet □ □ _____________________________
8. 电梯 Elevator □ □ _____________________________
9. 保安员 Security Officer □ □ _____________________________
10. 环境卫生Cleanliness □ □ _____________________________
11. 烟灰缸 Ashtrays □ □ _____________________________
备注 Remarks: ____________________________________________________________________
_________________________________________________________________________________
C. 会所外围CLUBHOUSE PERIPHERAL
1. 车道 Driveway □ □ _____________________________
2. 人行道 Approachway □ □ _____________________________
3. 灯光 Lighting □ □ _____________________________
4. 交通情况 Traffic Flow □ □ _____________________________
5. 屋顶 Rooftop □ □ _____________________________
备注 Remarks: _____________________________________________________________________
___________________________________________________________________________________
第一轮 第二轮
ROUND 1 ROUND 2 备注
(FR TO ) (FR TO ) REMARKS
由 至 由 至
D. 贵宾房 VIP ROOM
1. 免费服务 Complimentary Service □ □ _____________________________
2. 预先登记 Preregistration □ □ _____________________________
3. 接见贵宾 Meet Guest □ □ _____________________________
4. 护送贵宾 Escort Guest □ □ _____________________________
5. 检查房间 Room Checking □ □ _____________________________
备注 Remarks: _____________________________________________________________________
___________________________________________________________________________________ E. 餐饮部 F&B OUTLETS
1. 花园酒吧Beer Garden □ □ _____________________________
2. 西餐厅Western Restaurant □ □ _____________________________
3. 宴会厅 Banquet Hall □ □ _____________________________
4. 餐厅包房 VIP Room □ □ _____________________________
5. 泳池露天餐厅 Poolside Restaurant □ □ _____________________________
备注 Remarks: _____________________________________________________________________
___________________________________________________________________________________ F. 厨房 KITCHEN
1. 地面 Floor □ □ _____________________________
2. 用具 Equipment □ □ _____________________________
3. 电力开关 Power Switch □ □ _____________________________
4. 燃料开关 Gas Switch □ □ _____________________________
备注 Remarks: _____________________________________________________________________
___________________________________________________________________________________ G. 管家部 HOUSEKEEPING
1. 客用洗手间Guest Use Toilet □ □ _____________________________
2. 别墅区 Villa □ □ _____________________________
3. 制服房 Uniform Room □ □ _____________________________
4. 管家部办公室 Housekeeping Office □ □ _____________________________
5. 各层工作间 Workshop on each Floors □ □ _____________________________
6.客用通道 Passage Way □ □ _____________________________
备注 Remarks: _____________________________________________________________________
________________________________________________________________________________________________
第一轮 第二轮
ROUND 1 ROUND 2 备注
(FR TO ) (FR TO ) REMARKS
由 至 由 至
H. 工程部 ENGINEERING
1. 机器/仪器 Machines/Equipment □ □ _____________________________
2. 工具 Tools □ □ _____________________________
3. 办公室(全时间操作) □ □ _____________________________ Office (Operate at all time)
备注 Remarks: ______________________________________________________________________
___________________________________________________________________________________ I. 员工设施 STAFF FACILITIES
1. 员工餐馆 Staff Canteen □ □ _____________________________
2. 男更衣室 Male Locker Room □ □ _____________________________
3. 女更衣室 Female Locker Room □ □ _____________________________
4. 员工洗手间 Staff Toilets □ □ _____________________________
备注 Remarks: _____________________________________________________________________
___________________________________________________________________________________ J. 高尔夫运作及练习场 GOLF OPERATION & DRIVING RANGE
1. 出发台 Starter Point □ □ _____________________________
2. 球僮室Caddie Room □ □ _____________________________
3. 球车库Buggy Store □ □ _____________________________
4. 球场Golf Course □ □ _____________________________
5．练习场DRIVING RANGE □ □ _____________________________
备注 Remarks: _____________________________________________________________________
___________________________________________________________________________________ K. 保安部 SECURITY
1. 球会入口Club Entrance □ □ _____________________________
2. 员工通道Staff Entrance □ □ _____________________________
3. 大 堂 Lobby □ □ ____________________________
4. 值班守卫 Guards on Patrol □ □ _____________________________
5. 公共区巡查Public Area Check □ □ _____________________________
备注 Remarks: _____________________________________________________________________
___________________________________________________________________________________ L. 停车场 CAR PARK
1. 车位 Parking Bays □ □ _____________________________
2. 人行道 Walkways □ □ _____________________________
3. 充足光线Brightly □ □ _____________________________
4. 整洁及秩序问题General Cleanliness & Order□ □ _____________________________
备注 Remarks: _____________________________________________________________________
___________________________________________________________________________________
第一轮 第二轮
ROUND 1 ROUND 2 备注
(FR TO ) (FR TO ) REMARKS 由 至 由 至
M. 泳池旁边/康体POOLSIDE/SPA
1. 台椅 Deckchairs & Table □ □ ___________________________
2. 泳池旁边 Poolside □ □ ___________________________
3. SPA □ □ ___________________________
4. 环境与卫生 Cleanliness □ □ ___________________________
备注 Remarks: _____________________________________________________________________
___________________________________________________________________________________ N. 防火设施 FIRE PROTECTION
1. 灭火器保养得当Fire extinguishers intact □ □ ___________________________ 完整无缺 and properly maintained
2. 已划定梯间,走火 Stairways, escapes, □ □ ___________________________ 通道,出口小道, exit paths properly
并保持畅通无阻 marked and unobstructed
3. 保持各层防烟门紧闭 Stairway doors □ □ ___________________________ Kept closed on all floors.
4. 梯间灯光 Stairway lighting □ □ ___________________________
5. 出口畅通 No blocked Exits □ □ ___________________________
6. 侧廊畅通 No blocked Aisles □ □ ___________________________
7. 楼梯平台畅通 No blocked Landings □ □ ___________________________
8. 客房内的火警逃生图 “How to proceed □ □ ___________________________ in case of fire” diagram in guest rooms
9. 客房地面/走廊 Guest room floors/corridor □ □ ___________________________ 备注 Remarks: _____________________________________________________________________
___________________________________________________________________________________ O. 其他 OTHERS
1. 灵巧处理 Handles guest complaint □ □ ___________________________ 宾客投诉 with tact and diplomacy
2. 与值班保安人Investigates and prepares □ □ __________________________ 员进行调查任何 thorough report together
错漏,然后编写 with Security on duty
详细报告 on any irregularities.
3. 听取及接收 Intercepts and receives all □ □ ___________________________ 所用于夜间 inquiries and communication
提出的咨询 directed to the management
及意见 at night.
4. 进行现场视察 Make spot checks and □ □ ___________________________ 并巡查会所 round of the Club twice
周围两次 during the shift.
5. 保证没有员 Ensures that NO night □ □ __________________________ 工在值班时 personnel are sleeping
间内睡觉 while on duty.
6. 把第二天要继 Records in the Duty □ □ ___________________________ 续处理的事务。 Manager’s Log Book any
详列于经理值 incident for follow-up
班记录本内。 the next day.
7. 审查员工制服 Checks on Staff Attitude □ □ ___________________________ 及工作态度。 and Uniform.
8. 保证地下储物 Ensures that all stores in □ □ ___________________________ 室安全紧锁。 the Basement are secured
and locked.
9. 保证小买店铺 Ensures that all Arcade □ □ ___________________________ 门户紧锁。 Shops are secured and locked.
10. 把所有夜间电 Records all complaints/ □ □ ___________________________ 话投诉记录于 Complaints received by
经理值班记录 phone at night in the Duty
本内。 Manager’s Logbook.
ROOMS CHECKED 抽检房间号
1) #_______ 2) #_______ 3) #________
备注 Remarks: ______________________________________________________________________
_______________________________________________________________________________
________________________ 签署 Signature
评语 COMMENT:________________________________________________________________________
_____________________________________________________________________________________
________________________________________ GENERAL MANAGER
总经理