20xx年工作总结

目前餐饮行业环境相当严峻,如何搞好经营,餐饮部在酒店的正确领导下,全面落实酒店经营承包方案,以经济建设为中心,强化管理,上下一致,使餐饮部在餐饮业不景气,且承包任务重的情况下,稳步前进,取得了较好的经济效益和社会效益,现将主要工作总结如下:

一、各项经济指标完成情况:

全年实现营业收入XX万元,比去年的XX万元,增长XX万元,增长率XX％,营业成本XX万元,比去年同期的XX万元,增加XX万元,增加率XX％,综合毛利率XX％,比去年的XX％,上升XX％,营业费用为XX万元,比去年同期的XX万元,增加XX万元,增加率XX％,全年实际完成任务XX元,超额完成XX元,（定额上交年任务为38xxxx元）。

二、今年完成的主要工作:

（一）落实酒店经营承包方案,完善激励分配制度,调动员工的积极性。今年,餐饮部定额上交酒店的任务为38xxxx元,比去年的30xxxx元,上升8xxxx元,上升率为1xxxx。为了较好地完成任务,餐饮部领导制定了内部经营方案和效益工资分配方案,按照部门、岗位、技术、技能、劳动强度等方面的不同,把经济指标分解到各个分部门,核定了各分部门的营业额、出品额、费用额、毛利率,逐月核算,超额提成,节能加奖,充分体现了任务与效益工资挂钩的原则,使他们发挥各自的优势,能想方设法,搞好经营,调动了员工的积极主动性。今年人均月收入XX元,比去年同期的XX元,增加了XX元,增长率为XX％。

（二）抓好规范管理。强化协调关系,提高综合接待能力。

1．健全管理机构,由餐饮部领导、分部门经理组成的质量管理小组,全年充分发挥了作用,小组既分工,又协作,由上而下,层层落实管理制度,一级对一级负责,实行对管理效益有奖有罚,提高了领导的整体素质,使管理工作较顺利进行。

2．完善餐饮部的会议制度。会议包括年终总结会、季度总结会、每月经营分析会、每周例会、每日检讨会、班前班后会、财务监督稽查会、卫生安全检查汇报会等,由于制度的完善,会议质量提高了,上级指令得到及时落实执行。

3．建立出品估清供应监督制度。为了最大限度降底估清品种,协调各分部门做好出品供应工作,每天早、午、晚市检查出品供应估清情况,对当市估清的品种设专薄记录,同时到有关分部门核实查证,并要求管理人员签名,以分清责任。制度建立后,原耒每市估清五、六个菜式的现象已成为历史,现在出品供应情况已处于正常化。

4．加强协调关系。酒店分工细,环节多,一项工作的完成,有赖于各部门之间的协调合作,每周例会上反复强调,出现问题,部门之间不得相互责怪、推搪,要敢于承认错误,多发现对方的优点,搞好协调,今年大大减少了过去存在的一些脱节不协调的现象。

（三）全员公关,争取更多的回头客。

餐饮部领导把公关作为一项重要工作耒抓,大小会议上,经常灌输公关意识和知识。营业部人员在旺场时充实到楼面与顾客沟通、点菜,以不同的形式征求他们的宝贵意见。逢节假日,向关系户电话问候,赠送如中秋月饼、奉送挂历、寄贺年卡等。通过大家的努力,今年餐饮部整体公关水平提高了,回头客比往年有所增加。

第二篇：20xx年餐饮部工作总结

The job summed up meal ministry 20xx each leader, everybody works in the same place everybody is good! Meal ministry has favour to be judged to be 20xx year advanced branch. Relatively satisfactory finished 20xx each welcome the job. Reach a public house by each leader completely the support that departmental door works each to meal ministry, here faculty is opposite ministry of my representing meal departmental door expresses each leader and hotel to be thanked heartily, although my branch obtained a few result in the job 20xx, made certain contribution for the hotel, but the requirement that leaves hotel of 4 stars class and leadership still has certain difference. There still are a few places that fare badly in the job, to can be in the advantage that oneself produced in the job of annual 20xx, correct the defect of an existence, make we are serving a new chance to extricateoneself from an awkward position. Ministry of my representing meal becomes the job 20xx and the working target 20xx the following report: One, what do the work: Run a side: 1. Fulfilled wholesome system of job responsibility, responsibility partition arrives person 2. Make a sectional sanitation check the work, clear daily sanitation and plan clear wholesome, 3. Fixed staff heart-to-heart talk, make the understanding case that good employee resigns. And undertake to the working station of individual employee adjust. 4. The requirement does good stuff every months check on work attendance, assessment works, what to employee system of award, punishment carries out is more transparent, perfect. 5. Strengthen fundamental management, enhance heart of administrative administrator responsibility, ask various administrator insists to make very workaday keep in mind, day-to-day work wants sex of in a planned way, before look up sex. Enhance in-house solidarity, produce core effect, the division of labor in the job is clear, responsibility is clear, the good job style of work with meticulous, rigorous, serious nurturance. 7. To ensure the branch serves level, personnel of above of foreman of every months of organization held service quality to analyse meeting, to guest feedback opinion undertakes overall pool, analysis. 8. Pay close attention to energy-saving control job, the branch is various the key that administrator can work energy-saving job as day-to-day management, energy-saving measure is fulfilled reach the designated position, hold to good. The control that can make good water, power supply in business period of time, blame business period of time especially works. 4, groom respect: 1. Of the branch groom, make every months piece groom plan, reach groom key. 2. Make a post of sectional new employee groom plan, let new employee understand sectional state of affairs and working content inside the shortest time, enter working status.3 as early as possible. Requirement foreman does good employee to groom seriously the record of archives works, reduce what employee grooms to enclothe rate. Working plan and inadequacy one, the inadequacy in the job: 1. Foundation and detail management do not reach the designated position, the reason depends on personnel of low level management failing to produce effect adequately, because this low level management is mixed,detail management still needs to grow catch indefatigable. Strengthen pair of foreman groom 2. Recieving busy when, have simplify service program, cannot insist to serve standard phenomenon. 3. Guest history archives is built not quite perfect, did not produce effect well in real work. 2, the job plans 1 pay fundamental government: 1) the management that strengthens personnel of pair of low level management and working guidance are aimed at the characteristic with frequent flow of personnel of meal course of study, stabilize administrator team, to the enterprise it is very important, only administrative team stabilizes ability to assure to recieve the job and service quality daily. Because the administrative ability of personnel of this low level management is very important, but meal

ministry the administrative ability of personnel of low level management remains to rise further, we will strengthen personnel of low level management to run skill of technical ability of knowledge, business, work 20xx groom, raise personnel of low level management to run the business technical ability of ability and oneself steadily. Strengthen the responsibility heart of personnel of low level management through grooming, arouse working enthusiasm, make its can achieve seasonable discovery problem, solve problem; and reasonable arrangement routine. 2) the lifeline that the working initiative that brings service personnel into play serves is travel industry, the management that serves quality to affecting a business directly and beauty praise degree, see its value. Long-term since personnel flow is the one catastrophe problem that puzzles a hotel, meal course of study is highlighted particularly, for can from go up at all the deficiency that solves service personnel to serve the field such as skill of skill of consciousness, service, we will continue to groom from fundamental skill 20xx grab, having doinging groom the job while, those who strengthen personnel of the low level management in serving a process is all-around dog reach job of go on a tour of inspection, strive to solve the problem of existence in working site, let employee be in for a short while inside master correct service skill and skill, drive staff with example action, make employee can work active and actively, improve service quality steadily. At the same time administrator observes staff job psychosis closely, guide the working state of mind with right stuff, encourage, they have deep love for drive own job.3) we will adjust the each regulations system of perfect branch again each regulations system of the branch undertakes perfecting, make more detailed award penalize an institution, accomplish award to punish trenchant. 4) the level of management that improves facilities facilities, ensure serviceability rate. Although the management of facilities facilities accomplished responsibility to arrive person, but actually responsibility person is not everybody know equipment maintain knowledge, next year we will be increased in this respect manage and groom strength, make every responsibility person hep the function of responsibility equipment and maintain knowledge, establish equipment record, ensure serviceability rate. The correct guidance that faculty leads working train of thought in the hotel leaves department of meal of garden of peach of the Eastern Jin dynasty, in brotherly branch support assistance to fall energetically, in sectional faculty make concerted effort, go all out in work hard below, I am certain the each job target 20xx can come true certainly! Li Jun of ministry of meal of source of peach of the Eastern Jin dynasty exceeds