餐饮部20xx年工作总结

玉兔辞岁，金龙迎春。转眼间我们迎来了水口天地酒店开业以来的第一个年关。过去的几个月里，在各位领导的带领下，大家团结协作，使得水口天地从无到有，快速成长，形成了“同奋斗、共获益、齐发展”的积极态势。前途一片光明，然而道路却是曲折的。由于目前餐饮行业环境相对低迷，如何搞好酒店的经营管理是业内普遍存在的问题。作为一个新兴建的酒店，水口天地面临着极其严峻的考验。为使餐饮部在新的一年可以稳步发展，取得更高的经济效益和社会效益，现将本年度主要工作情况总结如下：

一、餐饮经济指标完成情况差强人意

本年度共接待会议及用餐50余场，餐饮部营业额为538795元。与业内其他酒店相比，营业额相对较低。但介于酒店是新开业，知名度与品牌效益不高，此业绩也算是差强人意。我们有信心，在未来的一年里，酒店效益将会越来越好。

二、餐饮接待任务满意度普遍较高

水口天地酒店位于素有“三省通衢”的长兴县徽州庄境内，三面环山，环境优美，交通便利。酒店装潢豪华、典雅大气，用餐环境舒适。现拥有可容纳150人就餐的宴会厅一间，豪华包厢3间，包间均采用的高档红木家具。会议接待功能也十分完善，配置了一流的音响设备。多功能会议室可容纳60人，小会议室可容纳15-20人的小型会议，在多功能厅门口还配备了舒适优雅，视野开阔的茶歇厅。由于酒店拥有卓越的硬件设施，综合接待能力也很高。截止20xx年底，已接待了县接待办、经信委、旅游局、林业局、农业局、长广集团、永兴公司等各大单位各类型会议及用餐服务。并获得了龚省长、李市长、南京军区首长、章书记、吕县长等各位领导的好评。

三、餐饮部展开各类规章、技能、知识等培训工作，员工积极参加

为了提高餐饮部员工的服务质量与自身素质，部门组织员工定期进行各类规章制度、服务技能、消防知识等培训。如每周一次的管理培训、安全卫生培训，每周两次的服务知识培训、服务技能培训。为达到培训预期效果，餐饮部领导制定了一整套培训制度。首先明确培训内容的目的性和实用性；其次建立了系统的培训计划；最后在实行培训计划时，采取理论结合实际、以老带新的方法落实培训内容，并定期进行考核工作。各位员工也都积极配合，踊跃参与，学习氛围浓厚。

四、稳抓员工政治思想工作，增强了员工的创新意识

企业管理往往讲究以人为本，所以稳抓员工的政治思想工作是酒店人性化管理的重中之重。这一点我们酒店做的还是很好的。例如组织员工参观了20xx年长兴县酒店服务节能比赛。这使餐饮部员工即了开阔了眼界，又提高了服务技能，更深化了员工的创新意识。此类活动的举行是企业文化的萌芽，深受员工喜爱。

五、餐饮部员工内部团队意识强，但各部门之间协调合作有待加强

餐饮部大多数员工在酒店建立初期就已经入职，在酒店开荒过程中建立了牢固的革命友谊。所以在部门内部，员工的团队精神往往比较强。酒店行业分工细，环节多，接待工作的完成有赖于各部门之间的协调合作，然而现阶段各部门之间的协调工作并不乐观。出现问题，各部门之间总是相互责怪，推搪，导致了在接待过程中出现了一些脱节和不协调现象。

六、各类规章制度已见雏形，但仍需更改完善

酒店按照《员工手册》规范员工工作标准。并结合餐饮工作情况，制定了餐饮部的人员编制、各岗位职责，以及具体操作规范等。这些规范虽已见雏形，却仍需按照实际情况做出更改和完善，如绩效工资制度，考勤制度等。

七、员工慵懒散漫，服务意识欠缺

餐饮服务工作细节繁琐，体力消耗大，久而久之会令服务人员感觉枯燥乏味，力不从心。又因为酒店本身接客量并不多，大部分时间属于歇业状态。养成了餐饮部的员工消极怠工，慵懒散漫的工作习惯；另外由于部分员工在入职前未从事过服务行业，入职后也未经过正规系统的培训，所以服务意识不强，有待加深。

八、厅面人手相对短缺，急缺专业管理人才

虽然能够比较圆满的完成接待任务，但厅面的服务质量并达不到标准。餐饮部人员少，管理的范围广、内容多，经常造成人员相对短缺的状况；尤其缺乏有经验的专业管理人才，带领部门员工系统的、彻底的完善落实各项规章、培训等工作。

九、物资保管工作做的不到位，出现遗失现象

餐饮部的物资保管工作做的很差，责任制落实不到位，经常出现损坏、偏差和遗失现象。

在明年的工作中，我们餐饮部将继续发扬团结协作，共同进取的开荒精神，完善各类规章制度，改变懒散的工作态度，以最好的精神面貌迎接新的挑战。具体工作计划如下：

一、继续开展培训工作，着重培训餐饮服务中的规范化和个性化，同时注意员工服务意识培养。

二、完善个人绩效考核制度等各类规章制度，将餐饮部员工每日工作完成情况纳入考核范围

三、持续稳抓员工的政治思想工作，坚持以人为本，因材施治。

四、做好安全管理，保障人员和财产的安全；同时落实物资保管责任制，减少部门物资的损坏、偏差和缺失。

五、加强各部门之间的协作精神，深化全局观念，密切配合相关各部门做好接待和日常工作。

六、提高现有员工素质的同时引进有经验的优秀员工，以提高整体员工素质水平

七、努力做好接待工作，做到零投诉。并为酒店创造更高的经济效益。

餐饮部

20xx年x月x日

第二篇：20xx年餐饮部工作总结

The job summed up meal ministry 20xx each leader, everybody works in the same place everybody is good! Meal ministry has favour to be judged to be 20xx year advanced branch. Relatively satisfactory finished 20xx each welcome the job. Reach a public house by each leader completely the support that departmental door works each to meal ministry, here faculty is opposite ministry of my representing meal departmental door expresses each leader and hotel to be thanked heartily, although my branch obtained a few result in the job 20xx, made certain contribution for the hotel, but the requirement that leaves hotel of 4 stars class and leadership still has certain difference. There still are a few places that fare badly in the job, to can be in the advantage that oneself produced in the job of annual 20xx, correct the defect of an existence, make we are serving a new chance to extricateoneself from an awkward position. Ministry of my representing meal becomes the job 20xx and the working target 20xx the following report: One, what do the work: Run a side: 1. Fulfilled wholesome system of job responsibility, responsibility partition arrives person 2. Make a sectional sanitation check the work, clear daily sanitation and plan clear wholesome, 3. Fixed staff heart-to-heart talk, make the understanding case that good employee resigns. And undertake to the working station of individual employee adjust. 4. The requirement does good stuff every months check on work attendance, assessment works, what to employee system of award, punishment carries out is more transparent, perfect. 5. Strengthen fundamental management, enhance heart of administrative administrator responsibility, ask various administrator insists to make very workaday keep in mind, day-to-day work wants sex of in a planned way, before look up sex. Enhance in-house solidarity, produce core effect, the division of labor in the job is clear, responsibility is clear, the good job style of work with meticulous, rigorous, serious nurturance. 7. To ensure the branch serves level, personnel of above of foreman of every months of organization held service quality to analyse meeting, to guest feedback opinion undertakes overall pool, analysis. 8. Pay close attention to energy-saving control job, the branch is various the key that administrator can work energy-saving job as day-to-day management, energy-saving measure is fulfilled reach the designated position, hold to good. The control that can make good water, power supply in business period of time, blame business period of time especially works. 4, groom respect: 1. Of the branch groom, make every months piece groom plan, reach groom key. 2. Make a post of sectional new employee groom plan, let new employee understand sectional state of affairs and working content inside the shortest time, enter working status.3 as early as possible. Requirement foreman does good employee to groom seriously the record of archives works, reduce what employee grooms to enclothe rate. Working plan and inadequacy one, the inadequacy in the job: 1. Foundation and detail management do not reach the designated position, the reason depends on personnel of low level management failing to produce effect adequately, because this low level management is mixed,detail management still needs to grow catch indefatigable. Strengthen pair of foreman groom 2. Recieving busy when, have simplify service program, cannot insist to serve standard phenomenon. 3. Guest history archives is built not quite perfect, did not produce effect well in real work. 2, the job plans 1 pay fundamental government: 1) the management that strengthens personnel of pair of low level management and working guidance are aimed at the characteristic with frequent flow of personnel of meal course of study, stabilize administrator team, to the enterprise it is very important, only administrative team stabilizes ability to assure to recieve the job and service quality daily. Because the administrative ability of personnel of this low level management is very important, but meal

ministry the administrative ability of personnel of low level management remains to rise further, we will strengthen personnel of low level management to run skill of technical ability of knowledge, business, work 20xx groom, raise personnel of low level management to run the business technical ability of ability and oneself steadily. Strengthen the responsibility heart of personnel of low level management through grooming, arouse working enthusiasm, make its can achieve seasonable discovery problem, solve problem; and reasonable arrangement routine. 2) the lifeline that the working initiative that brings service personnel into play serves is travel industry, the management that serves quality to affecting a business directly and beauty praise degree, see its value. Long-term since personnel flow is the one catastrophe problem that puzzles a hotel, meal course of study is highlighted particularly, for can from go up at all the deficiency that solves service personnel to serve the field such as skill of skill of consciousness, service, we will continue to groom from fundamental skill 20xx grab, having doinging groom the job while, those who strengthen personnel of the low level management in serving a process is all-around dog reach job of go on a tour of inspection, strive to solve the problem of existence in working site, let employee be in for a short while inside master correct service skill and skill, drive staff with example action, make employee can work active and actively, improve service quality steadily. At the same time administrator observes staff job psychosis closely, guide the working state of mind with right stuff, encourage, they have deep love for drive own job.3) we will adjust the each regulations system of perfect branch again each regulations system of the branch undertakes perfecting, make more detailed award penalize an institution, accomplish award to punish trenchant. 4) the level of management that improves facilities facilities, ensure serviceability rate. Although the management of facilities facilities accomplished responsibility to arrive person, but actually responsibility person is not everybody know equipment maintain knowledge, next year we will be increased in this respect manage and groom strength, make every responsibility person hep the function of responsibility equipment and maintain knowledge, establish equipment record, ensure serviceability rate. The correct guidance that faculty leads working train of thought in the hotel leaves department of meal of garden of peach of the Eastern Jin dynasty, in brotherly branch support assistance to fall energetically, in sectional faculty make concerted effort, go all out in work hard below, I am certain the each job target 20xx can come true certainly! Li Jun of ministry of meal of source of peach of the Eastern Jin dynasty exceeds