英文邮件常用语集
附件是……，请参阅。
Please kindly find the attached ……
Attached please kindly find the ……
Enclosed is the ……, please kindly find it.
Attached you will find……,
我已经收到您的邮件。
I have received your email (yesterday/last week/this morning……). Your email has been received.
非常感谢您的回信。
Thanks very much for your early reply.
Thank you for your email.
我明白您的意思。
I know what you mean.
I understand what you mean.
Got it. （*非常口语化，适合于关系很熟悉的同事朋友之间。）
我不太明白您的意思。
I do not quite understand what you meant.
I have some problem understanding what you meant.
您能具体解释一下么？您能在说的清楚一点么？
Could you please put it in a clearer way?
Could you please explain it in detail?
Could you please further explain it?
What do you mean exactly by saying……？
如有问题，请随时和我联系。
Contact me if you have any problem.
If there is any uncertainty, feel free to contact me.
Call me if you have any problem.
如有建议，请指出。
Please let me know if anything needs to be improved.
Your advice/suggestion will be greatly appreciated.
我会进一步修改/检查的。
I will further modify it.
I will further check it.
一旦确认，我会立刻/第一时间通知您的。
Once confirmed, I will let you know immediately.
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Once confirmed, I will notice you ASAP. （*ASAP=as soon as possible 尽快）
希望尽快得到您的回复。
I’m looking forward to your early reply.
Your promote reply will be greatly appreciated.
Your early reply will be highly appreciated.
谢谢。
Thanks a lot.
Thank you very much.
Many thanks. （*用于关系熟悉的同事朋友间。）
希望您一切都好/万事如意。
I hope everything goes well with you.
I wish you all the best.
1. Greeting message 祝福
Hope you have a good trip back. 祝旅途愉快。
How are you? 你好吗?
How is the project going on? 项目进行顺利吗?
2. Initiate a meeting 发起会议
I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空?
I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。
We'd like to have the meeting on Thu Oct 30. Same time. 十月三十号(周三),老时间,开会。
Let's make a meeting next Monday at 5:30 PM SLC time. 下周一盐湖城时区下午五点半开会。 I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。
3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议
Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。
Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。
Look forward to your feedbacks and suggestions soon. 期待您的反馈建议!
What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做?
What do you think about this? 这个你怎么想?
Feel free to give your comments. 请随意提出您的建议。
Any question, please don't hesitate to let me know. 有任何问题,欢迎和我们联系。
Any question, please let me know. 有任何问题,欢迎和我们联系。
Please contact me if you have any questions. 有任何问题,欢迎和我们联系。
Please let me know if you have any question on this. 有任何问题,欢迎和我联系。
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Your comments and suggestions are welcome! 欢迎您的评论和建议!
Please let me know what you think? 欢迎您的评论和建议!
Do you have any idea about this? 对于这个您有什么建议吗?
It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了!
At your convenience, I would really appreciate you looking into this matter/issue. 如果可以,我希望你能负责这件事情。
4. Give feedback 意见反馈
Please see comments below. 请看下面的评论。
My answers are in blue below. 我的回答已标蓝。
I add some comments to the document for your reference. 我就文档添加了一些备注,仅供参考。
5. Attachment 附件
I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。
Attached please find today's meeting notes. 今天的会议记录在附件里。
Attach is the design document, please review it. 设计文档在附件里,请评阅。
For other known issues related to individual features, please see attached release notes. 其他个人特征方面的信息请见附件。
6. Point listing 列表
Today we would like to finish following tasks by the end of today:1…….2……. 今天我们要完成的任务:1…….2…….
Some known issues in this release:1…….2……. 声明中涉及的一些问题:1…….2…….
Our team here reviewed the newest SCM policy and has following concerns:1…….2……. 我们阅读了最新的供应链管理政策,做出如下考虑:1…….2…….
Here are some more questions/issues for your team:1…….2……. 以下是对你们团队的一些问题:1…….2…….
The current status is as following: 1…… 2…… 目前数据如下: 1…… 2……
Some items need your attention:1…….2……. 以下方面需提请注意:1…….2…….
7. Raise question 提出问题
I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。
For the assignment ABC, I have the following questions:… 就ABC协议,我有以下几个问题:……
8. Proposal 提议
For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划,我有一个提议……
I suggest we can have a weekly project meeting over the phone call in the near future. 我建议我们就一周项目开一个电话会议。
Achievo team suggest to adopt option A to solve outstanding issue…… Achievo团队建议应对突出问题采用A办法。
9. Thanks note 感谢信
Thank you so much for the cooperation感谢你的合作!
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Thanks for the information 谢谢您提供的信息!
I really appreciate the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。
Thanks for your attention! 谢谢关心!
Your kind assistance on this are very much appreciated. 我们对您的协助表示感谢。
Really appreciate your help! 非常感谢您的帮助!
10. Apology 道歉
I sincerely apologize for this misunderstanding! 对造成的误解我真诚道歉!
I apologize for the late asking but we want to make sure the correctness of our implementation ASAP. 很抱歉现在才进行询问,但是我们需要尽快核实执行信息。
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怎样写好英文电子邮件？
一、文法上
1、切忌主客不分或模糊
例子: Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.”
应改为：Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We决定呀, 不是report.)
2、句子不要凌碎
例子: He decided not to audit the last ten contracts. Because of our previous objections about compliance. 应该连在一起.
3、结构对称,令人容易理解.
例子: The owner questioned the occupant’s lease intentions and the fact that the contract had been altered with ink markings.
应改为: The owner questioned the occupant’s lease intentions and ink alterations of the contract.
4.单众数不要搞乱,不然会好刺眼,看不舒服.
例如: An authorized person must show that they have security clearance.
5.动词主词要呼应. 想想这两个分别:
1）.This is one of the public-relations functions that is underbudgeted.
2）. This is one of the public-relations functions, which are underbudgeted.
6.时态和语气不要转变太多.看商务英语已经是苦事,不要浪费人家的精力啊.
7.标点要准确.
例如: He did not make repairs, however, he continued to monitor the equipment.
改为: He did not make repairs; however, he continued to monitor the equipment.
8.选词正确. 好像affect和effect, operative和operational等等就要弄清楚才好用啦.
9.拼字正确. 有电脑拼字检查功能后,就更加不能偷懒.
10.大小写要注意.非必要不要整个字都是大写,除非要骂人
例如: MUST change to OS immediately. 外国人就觉得不礼貌和喝令人一样. 要强调的话,用底线,斜字,粗体就可以了.
二、 写信提示
1.人家的名字千万不要错.老一辈的看到名字错就干脆撵去垃圾桶. 同样, 头衔都不要错. 头衔或学位,任择其一吧.以下是一样的: Howard E. Wyatt, D.D.SPhD. Dr. Howard E. Hyatt
2.多过一个男人,用Messrs,就是Misters的意思,不过不要跟名字,跟姓就行啦.例如: Messrs. Smith, Wyatt, and Fury 。女人呢? 用Mesdames, Mmes., or Mses. 同样不要跟名字. 例子: Mses. Farb, Lionel, and Gray 。男女一齐呢? 弄清楚称呼就行.例如: Dr. and Mrs. Harold Wright ；Mr. Harold Wright and Dr. Margaret Wright ；Mr. and Mrs. Harvey Adams-Quinn 。
3.有人有自己头衔就要跟紧,例如有人有荣誉学位就不喜欢用一般的头衔啊~有时大头不知道对方头衔,干脆用Ms.算了. Ms. Sarah Gray
4.地址要低日期至少两行.处名时,职衔短可以一行过,长就下一行吧.例如:
Ken Green, President ／Ken Green ／Vice President of International Operations
但这个就显得有点。。。:
Ken Green ／Vice President of Unicom China
正确应为:
Ken Green ／Vice President, Unicom China
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5.老外的名字有时有Jr. 或 Sr.,之前的逗点是随你喜欢的,以下都是正确,不要笑人:
Michael J. Smith, Jr. ／Michael J. Smith Sr.
6.外国国名尽量用大写.是为尊重,也方便邮差叔叔.
7.地址上的数字直接用阿拉伯数字吧,除了One,例子:
127 Ninth Avenue, North
127 E. 15 Street
5 Park Avenue
One Wingren Plaza
556 - 91 Street
三、其它内容
从问候开始
用问候语开始邮件内容非常重要，例如"Dear Lillian,"。根据你与收件人的关系亲近与否，你可能选择使用他们的姓氏来称呼他们而不是直呼其名，例如"Dear Mrs. Price,"。如果关系比较亲密的话，你就可以说，"Hi Kelly,"如果你和公司联系，而不是个人，你就可以写"To Whom It May Concern:"
感谢收件人
如果你在回复客户的询问，你应该以感谢开头。例如，如果有客户想了解你的公司，你就可以说，"Thank you for contacting ABC Company."如果此人已经回复过你的一封邮件了，那就一定要说，"Thank you for your prompt reply."或是"Thanks for getting back to me."如果你可以找到任何机会那一定要谢谢收信人。这样对方就会感到比较舒服，而且显得更礼貌。
表明你的意图
然后，如果是你主动写电子邮件给别人的话，那就不可能再写什么感谢的字句了。那就以你写此邮件的目的开头。例如，"I am writing to enquire about …"或是"I am writing in reference to …"在电子邮件开头澄清你的来意非常重要，这样才能更好的引出邮件的主要内容。记得要注意语法，拼写和标点符号，保持句子简短明了并句意前后一致。
结束语
在你结束邮件之前，再次感谢收信人并加上些礼貌语结尾。你可以"Thank you for your patience and cooperation."或"Thank you for your consideration."开始接着写，"If you have any questions or concerns, don't hesitate to let me know." 及"I look forward to hearing from you."
结束
最后是写上合适的结尾并附上你的名字。"Best regards," "Sincerely,"及"Thank you,"都很规范化。最好不要用"Best wishes,"或"Cheers,"类的词因为这些词都常用在非正式的私人邮件中。最后，在你发送邮件之前，最好再读一遍你的内容并检查其中有没有任何的拼写错误，这样就能保证你发出的是一封真正完美的邮件！
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