一、感谢信
1、邮件的开头
（1）Thank you for contacting us.
如果有人写信来询问公司的服务，就可以使用这句句子开头。向他们对公司的兴趣表示感谢。
（2）Thank you for your prompt reply.
当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们。如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank you for getting back to me.”
（3）Thank you for providing the requested information.
如果你询问某人一些信息，他们花了点时间才发送给你，那就用这句句子表示你仍然对他们的付出表示感激。
（4）Thank you for all your assistance.
如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“I truly appreciate … your help in resolving the problem.”
（5）Thank you raising your concerns.
就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thank you for your feedback.”
2、在邮件的结尾
（1）Thank you for your kind cooperation.
如果你需要读者帮助你做某事，那就先得表示感谢。
（2）Thank you for your attention to this matter.
与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。
（3）Thank you for your understanding.
如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。
（4）Thank you for your consideration.
如果您是在寻求机会或是福利，例如你在 求职 的话，就用这封邮件结尾。
（5）Thank you again for everything you have done.
这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。
E.g.：
(1)Dear Mr. / Ms,
Thank you for your letter on June 4, enclosing an account of the organization and work at your Chamber of Commerce and Industry. We are very grateful for such a detailed account of your activities. This information is certain to help increase our future cooperation.
Yours faithfully
谢谢您六月四日的来信及关于你们工商总会的工作与组织结构的详细说明介绍。我们对此非常感谢。这些信息一定能帮助促进我们未来的合作。
您诚挚的
(2) Dear______,
I am writing to extend my sincere gratitude for _________ (感谢的原因). If it had not been for your assistance in ___________ (对方给你的具体帮助), I fear that I would have been_________(没有对方帮助时的后果).Every one agrees that it was you who______________(给出细节).Again, I would like to express my warm thanks to you! Please accept my gratitude.
Yours sincerely
二、道歉信
（1）I sincerely apologize for this misunderstanding! 对造成的误解我真诚道歉！
（2）Please accept our unreserved apologies.请接受我们毫无保留的道歉
（3）I very much regret the inconvenience and disappointment caused.非常抱歉给您带来的不便与失望。
（4）we much regret about the delay in the delivery of your order.对于交货延误，我方深感遗憾。
（5）we apologize for failing to inform you of the delay in time.对于未能及时向贵方通知此次延误，我们深表歉意。
（6）please accept our apologies for sending you the wrong items.非常抱歉，我们发错产品了。
E.g.：
(1)前提：对方订了白色篮球鞋40码1000双，我方发成了红色的。特此道歉，并承诺以后不会在出错。
Dear sir/madam,
I feel terribly sorry for sending the red shoes instead of white shoes ordered by your party. Hereby express our deep sorrow for it and we are going to do our best to make it up to you. We promise that this mistake will not happen again and would appreciate very much if you could give us a chance to show our sincerity on this matter.
Yours sincerely
(2)由于我方的失误给对方带来了不便，致以诚挚的歉意并将尽全力改进和满足对方的标准。
Dear Sir.
I am deeply sorry that I have let you down these days. I very much regret the inconvenience and disappointment caused by lack of experience and professional skills.
Please note that I would exert all of my efforts to meet your standards as soon as possible.
No matter whether I could be your assistant in the future, I deeply appreciate for your instruction and patience these days.
Yours sincerely
(3) Dear Mr/Ms,
We are sorry that we cannot send you the catalogue and price list immediately for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.
Yours faithfully
对三月十日来信所要目录和价格单，很抱歉不能马上寄去。印刷商两周后供货，一旦收到，我们将给您寄去一份。
三、询价
(1) Could you give us some idea about your price? 请介绍贵方的价格好吗?
(2) Do you offer FOB or CIF ? 你们报船上交货价还是到岸价?
(3) How long does your offer remain valid/firm/open? 你们的报价多长时间有效?
(4) Will you let us know what your terms of payment are? 能否告知贵方付款条件?
(5) Please make us an offer within this month since we have made an inquiry for your products.
我们已对你们的产品进行询价，请在本月内给予报盘。
(6) Please send us your best offer by Internet stating payment terms and time of shipment.
请用互联网向我们报最优价，说明支付条件和装运期。
(7) Full information as to prices, quality, quantity available and other relative particulars would be appreciated. 请详告价格、质量、可供数量及其它有关情况。
(8)Will you please send us your catalogue together with a detailed offer?
请寄样品目录和详细报价。
(9)We would appreciate your sending us the latest samples with their best prices.
请把贵公司的最新样品及最优惠的价格寄给我们，不胜感激。
(10)Will you please inform us of the prices at which you can supply?
请告知我们贵方能供货的价格。
(11)If your prices are reasonable, we may place a large order with you.
若贵方价格合理，我们可能向你们大量订货。
E.g.:
Dear Sir,
We are interested in buying large quantities of steel screws in all sizes. We would be obliged if you would give us a quotation per kilogram C&F Liverpool, England. It would also be appreciated if you could forward samples and your price-list to us.
We used to purchase these products from other sources. We may now prefer to buy from your company because we understand that you are able to supply larger quantities at more attractive prices. In addition, we have confidence in the quality of your products.
We look forward to hearing from you by return E-mail.
亲爱的先生：
本公司有意大量购买各型号钢螺钉，欲知每公斤运抵英国利物浦的成本价运费价格。如蒙惠赐上述报价单，不胜感激。如能惠寄样本和价格表，亦必感激不尽。本公司素来从其他公司购买此类货物，闻悉贵公司货物质优价廉，故欲与贵公司建立合作关系
四、报价
(1) We thank you for your inquiry of …and are pleased to quote as follows.
我们对贵公司……的询盘表示感谢并愿意提供以下产品的报价。
(2)Thank you for your inquiry and for your interest in our products.
感谢贵公司的询盘以及对我方产品的兴趣。
(3) Many thanks for your inquiry of …谢谢贵公司…..的询盘。
(4)As requested by you on august7,2007,we take pleasure in making you the following offer:…
应贵方20##年8月7日的询盘，我们很高兴想贵公司发盘如下:……
(5)This offer is subject to your acceptance within 7days.此盘以贵方在7天内接受为有效。
(6) In view of the heavy demand for this line, we advise you to order as soon as possible.
考虑到这种商品的需求旺盛，建议你尽快下订单。
(7)We trust you will find our quotation satisfactory and look forward to receiving your order.
相信您会对我们的报价满意，盼订货。
(8) We look forward to receiving your order soon.盼今早收到贵方订单。
E.g.：
(1)Dear Mr. Bean,
We warmly welcome your enquiry of April 4 and thank you for your interest in our cushions（靠垫）.
We are enclosing samples and price list of back cushions giving the details you asked for. We feel confident that you will find the goods both excellent in quality and reasonable in price.
Best regards,
Yours sincerely
(2)Dear Mr. Li,
Your firm has been recommended to us by the Dickson Electrics Company, with whom we have done business for many years.
We are interested in your Electric Typewriters for use in offices and shall be glad if you will send us a copy of your illustrated catalogue and current price list.
Yours sincerely
询价：通过与我们长期有贸易往来的迪克森电力公司获悉您公司，我们对你公司的电动打印机非常有兴趣。如能寄给我们一份带插图的目录和现价表，我们将非常感激。
Reply
Dear Ms Block,
Thank you for your interest in our commodities. We are enclosing some copies of our illustrated catalogues and a price list giving the details you asked for.
We trust that you will agree that our products and price appeal to the most selective buyer.
And we also allow a proper discount according to the quantity ordered.
Thank you again for your interest in our products. We are looking forward to your order and
you may be assured that it will receive our prompt and careful attention.
Yours truly
报价：
感谢你们对我方产品的关注，现附上详细的插图目录和价格表。我们相信你们将会非常
满意我们的产品和价格,同时我们也将根据订购数量给予适当的优惠。再次感谢你方对我方产品感兴趣。我们期待着您的订单,我们愿借此机会向贵方保证，贵方今后的订单我们一定会迅速认真地处理。
五、Establishing business relations 建立业务关系
1、telling how and where their name and address are known 阐述在哪获知贵公司的信息
（1）through the courtesy of …we are given to understand that… 承蒙谁的介绍
（2）on the recommendation of …we have learned that…
2、self-introducing 自我介绍
（1）we write to introduce ourselves to you as a …
（2）our lines are mainly … 我们主要从事
（3）…fall within the scope of business activities… 正好是我们经营的范围
（4）our corporation is specialized in… 我们公司专营
3、indicating your purpose and desire 表明自己的目的和要求
（1）we now avail ourselves of this opportunity to …
（2）if you need…,please do not hesitate to let us know.
（3）should there be anything else we can do for you please let me know.
4、expressing your expectation 表达自己的期望
（1）we look forward to receiving…/ hearing from you soon
（2）your early reply is appreciated/ any early reply would be highly appreciate. 如能早日答复我们将不胜感激。
（3）we hope this will be a good start for
For letters in reply to the requesting letter
1、expressing your thanks for the letter 感谢对方的来信
（1）thanks for your letter of / interest in…
（2）you letter of …was been well received with thank
2、expressing your agreement/ desire/ wish
（1）your wish of …coincide with ours 你和我所想一致
（2）we shall be very glad to
3、indicating the action you are going to take
（1）as requested, we are airmailing to you. 按你要求，我们讲航空邮件给你
（2）enclose is/are our…/we enclose that… 同涵附上
4、expressing your expectation
二、packing 装箱
For letters informing packing requirements 告知装箱要求
1、expressing the purpose of the letter. i.e. offering packing requirement 提供装箱要求
（1）with reference to the packing of our order No.168 for 参照我方168号订单装箱
（2）we are very pleased to advise you of the packing method of
（3）we are now referring to the packing of
（4）we are writing to you in regard to the packing of…
2、specifying the packing requirements 指明具体的要求
（1）the packing clause is as follows: 装箱条款如下
（2）the shipping marks should be…
（3）we would like you to have the goods packing in… 我们希望能在物品上打上…的标志
3、indicating your expectation and desire 阐明自己的期望
（1）it would be highly appreciate if you let us know your opinions on the packing requirement. 如果能获悉你们对包装要求的任何建议，我们江不胜感激。
（2）kindly inform us your ideas about the above mentioned issue of packing.
（3）we hope that you will find the packing arrangement to your convenience and satisfaction.
（4）please tell us whether the packing requirements could be met
For letters reply to the packing requirements 回复
1、 expressing your thanks for the coming letter
2、 indicating your decision: do or do not accept the packing requirements 是否可以接受这些装箱要求
(1) We are ready to accept your packing requirement 我们将接受你的装箱要求
(2) We feel regretful to inform you that… 很遗憾的通知你们
（3）thanks for your packing guidance, but regret our inability to meet your request of the special packing material 很感谢你对装箱的建议，但是很遗憾我们无法满足你对包装材料上的特别要求。
3、 expressing your new suggestions or solutions 提供新的建议或解决方案
（1）in order to …we would like to offer our suggestion on packing as follows
（2） we shall pack…in…instead of in…,as…
4、inviting the conformation on packing from the opposite party 希望对方能和自己在包装的问题上达成一致
（1）we are looking forward to your confirmation on the issue of packing
（2）we hope that you will confirm our suggestions on packing…
（3） your early conformation on our packing solution is highly appreciated
三、shipment 装船
For letter written by importer
1、reminding or urging the exporter of when and how to ship the goods 提醒和催促发货商装船的时间和方式。
（1）we refer to contract No.EU1342 signed between us on August 1, 20## for Men’s shirts, which stipulates(规定) that the latest shipment date is October 20,2007
参照于20##年8月1日共同签署的关于男士衬衫的合约号为EU1342的文件，规定最迟的装船期为20##年8月20日。
（2）we are eager to know the details about the shipment of the 10 containers of bathroom equipment we ordered last month
我们急切的想知道上个月我们订购的10箱浴室设备的装船详情。
（3）due to an unexpected development we were wondering whether you could advance shipment(提前装运) of the consignment from November to October
2、expressing the reason why punctual shipment is required 表明准时装船的必要性
（1）as our company is in urgent need of the goods, we would like to emphasize again the importance of the punctual shipment within the validity of the L/C(信用证)
我们公司急需这批货物,再次强调请在在信用证的有效期内准时装货
（2）please strictly adhere to the last shipment date indicated in the L/C because our distributors(经销商) have been waiting for the arrival of these Chinese art crafts with high anticipation.
请严格遵守信用证上的最后装船日期,因为我们的经销商一直高度期待着这批中国艺术工艺的到来。
（3）delay of shipment will lead to the irretrievable disastrous loss(无法挽回的巨大损失) when the Christmas season passes.
在圣延来临之际，延误装船将会导致无法挽回的巨大损失。
3、indicating the consequences of the exporter’s action of shipment
（1）in case of you should fail to effect the shipment by the end of this month we would have to lodge a claim (提出索赔) against you for the loss as is stipulated in the sales confirmation signed by both of us in January of this year.
（2）if you first consignment is promptly delivered and proves to conform to (与…什么一致) the samples we confirmed. We are quite willing to offer more orders.
如果你们能及时交货，并能与样品一致。我们将提供更多的订单
For letters written by the exporter
1、informing the importer of details of the shipment 装船的具体信息
（1）we are glad to inform you that the goods have already been shipped by…由…起运
（2）here is the fax of the shipment advice(装船通知) where it is clearly stated that the cargo will reach you within 7days 这是装船通知的传真，里面明确指出货物需在七天内到达
（3）this is the copy of the B/L(提单) and you can prepare for receiving the consignment awarding to the information it contains
2、declining the importer’s push on shipment 推迟装船期
（1）we feel sorry that we really can not ship the cargo before…because…
很遗憾我们无法在期限之前装船，因为….
（2）we fell apologetic that we really have no way to make shipment on…
（3）your request of advancing the shipment date by one month is absolutely beyond our capability although we strongly wish we could have complied with you request.
你们要求提前一个月的装船日期，这完全超出了我们的能力范围，尽管我们非常想满足你的要求。
英文信函格式
