阿里巴巴客户跟进一览表
年 月第 周
注：星期天晚上8：30以前上报，星期一上午共同探讨相关事宜
本周总结
年 月第 周
注：星期天晚上8：30以前上报，星期一上午共同探讨相关事宜
第二篇：外贸客户的跟进
We are pleased to have visited your website^^^^/直接针对报价
开发信不回跟踪 ^_^ (-_-) （^_^） ~ ^.^ ~ ~*_*~ ^o^
1.问原因
Dear Sire,
Hope you are fine, my friend.
It is regret that I haven't receive any information from your side.
May I have your idea about our offer?
We will try to satisfy you upon receipt of your reply.
As we don't want to lost a good customer like you!
If there is anything we can do for you, we shall be more than pleased to do so.
Hope we can build good cooperation with you.
2.还不回信,一周后问客人不回信的原因.(70%会告诉原因)
Dear Sire,
Glad to contact you again!
Have you kindly check my offer?
Hope they are workable for your market!
Sorry that we still don't receive any information from you.
I would apprreciate for your any comment about our offer, Including price, quality, sercive. No matter if it is positive answer or not.
It is great help for us to meet your requirement.
Waiting for your favorable response soon!
3.之后,尝试新产品报价,刺激客人的神经. or 询问是否需要其它报价。
Dear Sire,
good day! My quotation you might have received and considered.
Could you kindly advise your comments at your earlier convenience?
if the products isnot your are expecting, pls advise me your details requirement,
I will re-offer asap.I am of service at any time!
注：不同客人换着写邮件，让客人知道公司/产品的存在．别缠太紧，10天1封。
一．询盘泛问所有产品（购买意图一般，继续回复的重点追踪） 如下：Could you please send us more information and samples about your products and price list?
1.先发送目录，请求选择产品再报价：
Dear XXX,
Thanks for your inquiry at Made-in-China.com.
We are professional supplier for vacuum pumpat competitive price, located in WenLing City, ZheJiang Province. (附件挑选主打产品)
Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.
We have great interest in developing business with you, May I have any inquiries or comments. we would be glad to talk in details through MSN：XXX \ mails or any way you like.
2. 发了目录后无回复.直接去函敦促
Dear XXX，
Wish everything well with you and your esteemed company !
We are in receipt of your letter dated Aug 10 , and as requested was expressed you catalogue for our vacuum goods .
We hope they will reach you in due course and help you in making your selection of the products . Contact me with any question or problem.
Wish we will promote business as well as friendship!
Best wishes !
二、询盘针对具体产品(报价后无回复)（需重点跟进）
A....1.可提醒买家：
Dear XXX,
Good morning!Hope you have got a wonderful weekend!
For several days no news from you, my friend.
Now I am writing for reminding you about our offer for item of XXX dated XXX according to your relative inquiry at Made-in-China.com.
Have you got (or checked) the prices or not?
Any comments by return will be much appreciated. (产品特色)
It will be our big pleasure if have opportunities to service you in near future.
Looking forward to your prompt response,
Thanks and best regards,
Yours Faithfully XXX
（可将第1次发的邮件附在邮件下方提醒买家上次邮件内容）
.....2.过段时间买家还没回复，再发下类邮件再追踪：
Dear Sir/ Madam,
How are you?
Hope everything is ok with you all along.
Now I am writing for keeping in touch with you for further business.
If any new inquiry, welcome here and I will try my best to satisfy you with competitive prices。 By the way, how about your order (or business) with item XXX?
If still pending, I would like to offer our latest prices to promote a cooperate with each other. 如连续3封邮件发出后仍无回复，那买家可能对产品无兴趣/暂不需要，应暂时搁置，寻找新客户。也有好买家被感动，回复一些关于产品进展的情况，我们千万不可急于求成，应按照客户的提示有针对性得去保持追踪。
B......1.也可附件再发一次报价,并如下2次跟进：
Dear xxx,
Wish you have a nice day!
May I ask whether you have received my quotation?
Now I am sending it again,if you have any other ideas.Please feel free to contact me.
We will do much better if you can give any advices to us.
I am waiting for your reply ASAP.
Best regards
.......2....两次报价后无应，继续询问报价看法：
Dear XXx,
have you received our quotation of ...,
If you have any further question,please don't hesitate to contact us.
Awaiting for you comment about our quotation.
Hope that we can establish a good business relationship with you in the nearest future. your prompt reply will be appreciate.
（订单快促成时，客人不回复）
邮件如下：先写邮件问清情况，简单询问，如Have you received my P/I, Is there any question or problem with you? 再问何时开L/C 或汇订金过来.....。。。如客户没回复，那你应该(很有必要)打个电话过去问清情况，是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。
最终的长时跟进，如仍没回复，可在1个月后再写信。
第一种：Dear XX,
Now I am writing for keeping in touch with you for further business.
If any new inquiry, welcome here and I will try my best to satisfy you well with
comptetitive prices as per your request.
By the way, how about your order (or business) with item ***?
If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.
Thanks and best regards
第二种：Dear XX,Hope everything goes well with you and your business !
Tks for your inquiry dated on ***, this is Sherry Hong from(your company),hope you still remember me.
Regarding to our offer which we quoted to you,should you have any queries ?
pls do feel free to contact with us,we will do our utmost to support you.
Have a nice weekend !
几种常收到的买家回复：
客户收到跟进邮件后，如果觉得还没有对我们产品有需求，他一般都会说以后联系，不管怎样，能让客户回复已经不错了，说明以后还有机会：Dear，I’m doing fine, thanks for your information.I’m still in the planning of building my new house, due to the work constrain I decided to delay it first.Anyway I will contact you once I decided. Thanks!
收邮件的人不是公司决策者Dear，Thank you! I received your email and I sent it to my boss. He didn't tell me anything just now.I will contact you soon once got any news
3.告诉您不及时回复邮件的原因Dear，I receive more than 10 offers every day and it will take me some times to look into each and every offers. I will contact you in the future if you are in our selection of companies.Many thanks for your co-operation.
跟进技巧：这类客户建议---发新产品介绍或者新报价的方式来保持联系，相信时间久了成为您客户的可能性还是比较大的。至少让买家对您留有印象，即使暂时不需要您的产品，日后有需要的时候也会首先想到您。
可能暂时不需要您的产品，但会问其他产品或者详细咨询一些与产品相关的问题，如：Dear，Please excuse the delay in my reply.I have been so busy searching through all the mails, concerning the plush toys project.May I ask you, where you purchase your soft fabric for the toys? We have a customer who is interested in this subject.In the coming days, I will reply concerning some samples. 跟进技巧：这样的客户就要根据公司的实际情况来回复了，建议不管能否
帮得上忙都给些回复和建议，暂时不能成为客户也可以先做朋友，至少他问的是与您产品相关的问题，中国有句俗话“多个朋友多条财路”，特别是生意上的朋友！
5.借机刺探军情Dear，Sorry for the late reply. I will get back with you later.I am very busy at the moment. If you have US customer as reference, that would help a lot.I am not here to steal information. We use reference in US to generate trust, just like you have "connections" (friends) among Chinese. 跟进技巧：应对这样的买家，如果公司在US地区有关系较好，规模较大的老客户，不妨挑选两个介绍给他/她，这样很能显示您的实力。但回复之前还是应根据公司具体产品在这个地区的推广情况来做妥当回复，站在买家立场多思考其询问的真正目的，一般简单告知公司名称即可，谨慎透露对方联系方式。如果在US地区没有客户，可以多介绍一些其他国家的客户来显示公司实力，同时向买家暗示我们在US地区还没有合作伙伴，如果您和我合作，将会帮助您开发整个US市场。
还价 Dear，Thanks for your reply, I have received your quote and I am currently looking through all of the quotations that I have received. Currently your prices aren't the best but your products are very good. If you could make your prices more competitive I am sure we would be putting an order in with you soon.
跟进技巧：根据具体价格情况回复客户，或询问客户订单量大小做范围的让步。
总结：对有效询盘，一定要保持跟进。买家每天收到很多Offer，竞争很激烈，如果不跟进，买家会忽略我们。跟进过程中，更重要的是细细体会各种可能的原因，积极采取相应措施，激发、把握买家购买意图，达成合作。跟进邮件的发送时间选择在星期二到星期五，星期六、日最好不要进行跟进邮件（特别是主动的业务开发邮件）。因为星期1上班后，客户邮箱充满需处理的工作邮件，常常没耐心阅读此类开发邮件。
运费预付/到付
Would you like it to be prepaid or collected.
我已经帮你拿到DHB和TNT预付费用在上封信中。
I have got the DHL prepaid fee and TNT prepaid fee for you in my last email. 如果你想运费到付的话，请告诉我你的快递帐号。
If you would like to be freight collected,please kindly provide your courier account number.
圣诞节的信
1.圣诞节/春节放假通知
Dear XX,
We would like to extend our warm wishes for the upcoming holiday season and wish you and your family a Merry Christmas and a prosperous New Year.
We also take this opportunity to say thanks for your business and support over the years.
Our office will be officially closed the following times during the holiday period: from Monday 24th December to Monday 2nd January
Our support team will still answer emails through the Holidays, however, please be patient as our response time may be a little slower than usual.
May you travel safely over this busy festive season and come back refreshed for a successful 2012.
Best Wishes,
2.节日贺卡Dear XX,
As the merry music and ambience,aslo your good mood,Christmas time is here once again, and it is time again to bring in the New Year.
We wish the merriest of Christmas to you and your loved ones, and wish you
happiness and prosperity in the year ahead!
Thanks for your sustained support in the past year,we got a good sucess.
Personally,thanks to my friend,I aslo have a very good life.Everything goes so well. Attached please find the greeting card to you.
May the joy of Christmas be with you throughout the year!
Yours XXX
3.节日快乐Dear xx,
On the occasion of coming Christmas and New Year, XXX XXX Company would like to congratulate you and your company on the arrival of Xmas Season and to extend to you all my best wishes for your perfect health and lasting prosperity. Hope we can have nice business cooperation in the new year! Sincerely Yours xxxx xxxx xxxx
4.Good day! The Christmas and New Year holiday is coming near once again. We would like to extend our warm wishes for the upcoming holiday season and
would like to wish you and your family a Merry Christmas and a prosperous New Year. We also would like to express our endless thanks for your cares and kindly support for my work in this year, And hope we have a pleasant and successful cooperation in coming 2012!
Merry Christmas and happy New Year!
外贸回复索取样品的信函模板
It is a pleasure to know of your continued interest in our products.
The samples you have requested are now available and will be sent free of charge. We have sent the package via FedEx,with Airway Bill Number 8180-8713-0983. 我们已寄了包裹 联帮快递，单号是XXXXX
We would like to reiterate that we accept customization of products to suit your requirements.
Plesse do not hesitate to contact us for any further clarification.
样品免费,但需要对方支付运费
Dear Sir or Madam,
My pleasure to know of your continued interest in our products.
The samples you have requested are now available. Samples are free of charge,but according to our company’ policy,the costomer must pay the shipping cost.样品免费，但跟据公司政策，客户要付邮费 Samples will be sent immediately as soon as the standard US$70 shipping payment is transferred to our account No. 009-334833299-2432 at Hong Kong &Shanghai Banking Corporation(HSBC) or when you provide us with your DHL, TNT，UPS or FedEx account number.或者提供你的到付帐号
Sorry for the inconvenience, I hope this little formslity will not stand in the way of our future relationship.希望这个小礼节不会阻碍我们未来的关系 Hope you can understand our position and look forward to our future
cooperation.希望你理解我的处境，盼望合作
With best ragards,
样品免费,但需要对方提供营业执照
Dear Sir,
We are pleased that your company is interested in our products.
The samples you have requested are now available. They are free of charge, but it is our company policy to request a Certificate of Incorporation.公司政策要营业执照。 Samples will be sent immediately as soon as the Certificate of Incorporation has been sent to our fax number, (86-0577)62889098.
Sorry for the inconvenience. We sincerely hope this little formality will not stand in the way of our future relationship.
We hope you can understand our position and look forward to our further
cooperation.
With best regards,
拒绝买家的要求
Dear Sir or Madam:
Thank you for your inquiry dated 25 March.
We are always pleased to hear from a valued company.
I regret to say that we cannot agree to your request for technical information regarding our products.
The fact is that most of our competitors also keep such information private and confidential.
I sincerely hope that this does not inconvenience you in any way.
真诚希望这个不会打扰到你
If there is any other way in which we can help you, do not hesitate to contact us again.
Truly yours,
Jane
这样跟踪：
1.报价时，信息全面，给客户留下比较专业，比较诚恳的印象，客户比较愿意跟专业的供应商合作!
2.有效期话题：例如你的有效期20天，在最后的几天，可借有效期为题通知客户，若下单请在有效期内!或者，就通知客户，现在市场价格已经开始上涨，但是我们的有效期还可以适应，请尽快通知我们!这样个客户留下了比较守承诺的印象! 有效期内，客户未答复，则可以在有效期结束的第二天，就要通知客户，我们的有效期已经失效，但是如果再需要，请来信咨询，我们还会提供比较合适的价格给您!
4.交货期跟踪：在价格有效期内，可以利用交货期做文章，例如询问客户到底什么时候要，是否比较急，如果您不能及时下订，我们其他订单排在前面，可能会影响您的船期!
5.重复报价：这招比较常用，估计很多人都在用。只要价格调整了，就发价格给客户，即便是本身价格未变，但是由于海运费，汇率等因素的影响，还是会变化，告知客户!
6.询问需求法，这个方法也可以常用，例如说，不知道你最近是否有订单，请即时通知我，我给你报一个价格，参考一下!
7.同行刺激法，这个方法不能常用，但是我曾经用这个方法让客户很感兴趣，最终拿到过订单，就说是，最近您所在的地区需求量非常大，我们连着发了几批去那边的货，我记着您也是需要这批货的，不知道你最近有没有需求?
还有很多，上面七条都是我常用的，虽然并不是每一个客户都能拿下来，至少，没让客户忘记我，对方有需求时，至少还会告诉我，寻求报价，经过谈判也曾经拿下了好多客户! 这就是一个好的开始，如果进入不了实际的谈判阶段，你的产品再好，价格再有优势，也是白搭!
3.事件营销：