酒店年终总结及计划
The requirement of team of hotel general manager according to the center, the beginning of the year made annual job plan, put forward the overall job train of thought that coachs each job is begun, it is to come true hard “ 3 achieve a goal “ , 2 it is save up of be of one mind “ tripartite advantage “ wait. Overall train of thought is deciding science is decision-making, guidance wears what annual works each to begin. Together with “ 3 mark an organic whole “ attestation evaluation works promote, and the fact of each show activity is held, especially second half of the year 16 4 in plenary meeting is driving the drive of east wind, team of hotel general manager guides departmental door manager and director, foreman, unitive faculty, agree up and down, make concerted effort, in achieve close, achieve profit, achieve the contribution with achieved steady side to make actor, certain, obtained very considerable outstanding achievement. ? ? ? 1, manage achieve close. The hotel is passed adjust a salesperson, widen sale channel, roll out a room to raise the relevant management measure such as link up with of performance of award, meal, increased to do business income. The hotel annual battalion that finish closes it is 10 thousand yuan, than last year above quota 10 thousand yuan, exceed for % ; Among them guest room income is 10 thousand yuan, scriptorium income is 10 thousand yuan, restaurant income 10 thousand yuan, other income in all 10 thousand yuan. Annual guest room is average rental rate is % , year all house price yuan / night. Hotel guest room is rental rate and average room price, all the average of 4 astral class public houses of prep above whole town. ? ? ? ? 2, management achieves profit. The hotel pays government through firm, dig latent capacity greatly, reduce expenditure cuts down expense, reasonable wait with labour, use up in cost of labour cost, energy, stock, purchase the respect such as library canal, advocate managing, from tight control. Hotel annual is 10 thousand yuan via battalion profit, management profit margin is % , than increasing respectively last year 10 thousand yuan are mixed % . Among them, labour cost is 10 thousand yuan, energy cost is 10 thousand yuan, stock is used up it is 10 thousand yuan, hold hotel gross earnings respectively % , % , % . Booked index to be reduced respectively than the beginning of the year % , % , % . ? ? ? ? 3, the service achieves actor. The hotel manages through introducing a brand, aggrandizement “ employee entertains a guest basic code of conduct “ about “ appearance, smile, greeting “ those who wait for 20 words content groom, the spot superintend and director that strengthens administrator guides and quality is checked, perfect stage by stage entertain a guest downstage the window figure of branch and post, raise the excellent service level of employee ceaselessly. Consequently, will organize the appraise through comparison making component of investigate publicly and privately of pair of astral class restaurant every year by city tourism bureau May this year, my inn buckles 2 minutes only, obtain excellent service to assign a value higher, the be among the best of candidates in astral class restaurant is the same as in our region. In addition, serve in the reception of large activity in, branch or the post such as my inn sale, antechamber, guest room, property, dining-room, received respectively come from mobile group appoint praise a letter, all praise in the letter: “Hotel staff is hot... review 9 years of annual to work, gain and loss of it may be said holds concurrently, pay attention to a member as the partner of restaurant and inspect, the job that I pursue and the responsibility that bear also make his sense of responsibility increases increasingly with use feeling, before entering a hotel to begin the work, I can say to this group course of study is understanding very few, be in after the hotel inside time of brief half an year, below the help that be led in everybody and works in the same place and assistance, myself and sectional work obtain great progress, also produced many
problems inside time of this half an year of course, but the experience that this also is providing enough to rely on for my job and personal growth and capital, undertake summary and analysis to individual and sectional work, summarize 9 years of works as follows especially. 1, working success describes ⑴ to obtain apparent progress in work of the department in half an year, change in standardization management and system main achievement is obtained on construction; Outside ⑵ assist the job obtains significant breakthrough, make good and external management environment lay a foundation for the hotel; Job of ⑶ manpower resource gains headway, hire from personnel choosing, employee grooms management of manpower resource science and allocate on obtain significant progress; ⑷ pledges check job gains headway, quality checks a system to be built basically already; Work of ⑸ administration department is operation of restaurant whole job to offer fundamental sex to support, as close together as department of departmental scrolls pasted on either side of the door forming a couplet, develop a joint efforts for restaurant. 2, time of ⑴ of working error summary is short the place with a little non-standard existence is returned in sectional interior management, make working whole effect gets a few influences; ⑵ pays attention to working quality and efficiency, emphasize managing strictly, to employee life attention is spent insufficient, the meeting in will working henceforth strengthens the communication with employee again, assure to achieve working requirement better; ⑶ grooms the job lacks systematization, noticed to improve 2010; 3, ⑴ of individual advantage analysis has stronger affinity, have certain administrative base, be happy to bear actuating pressure, get used to working environment quickly; ⑵ has stronger study capacity, can be opposite inside shorter time new intellectual achieve mastery through a comprehensive study of the subject, apply in real work; ⑶ has cooperative control capacity, be good at communicating, work to management control capacity stronger; ⑷ work is painstaking the gender is stronger, be good at beginning the work from detail place, take advantage to working to have greatly; 4, because ⑴ of analysis of individual inferior position is engaged in hotel industry time shorter, the likelihood is in professional on can lack somewhat; The control with faulty to oneself disposition provides ⑵ and hold should promote further, the advantage is strengthened to develop in should be being machined, use up quantity avoid inferior position, perfect oneself job action. 2, the job planned to look into those who be full of a challenge 2010 2010, a lot of plans are waiting for us to carry out implementation one by one, be in 9 years so germinant when, be necessary to have an overall design and program to the job, plan the branch undertake a bulletin to everybody especially here, with period everybody undertakes to my plan proposal and amend, get the guidance of everybody and help in planning to carry out a process. 1, overall job plans to describe a basic principle: With restaurant management development is basic principle, all jobs are begun stage by stage around this one principle. Two main jobs: The promotion that manpower resource management works and outside assist of the job begin effectively; 3 core link: Groom the job and management job are the invite applications for a job of personnel of close together union, comfortable hillock and choose, secure of the job promote steadily; 2, Xxxx year ⑴ of specific job plan makes clear oneself duty, establish working image, develop consecratory mental efforts for the hotel. Pay attention to one of members as hotel partner and inspect, I already was the duty that answers as chief of an administration department not just to the feeling of the hotel and the responsibility that bear, in Xxxx year I and I am in sectional general to lead a demand strictly according to the hotel, every the job fulfils the finest point, assist general manager to begin implement each policy measure, good outstanding achievement is obtained to also make oneself gets great progress at the same
time in the hotel. ⑵ manpower resource supervises the work: Xxxx year administrative department does the invite applications for a job personnel and education the manpower resource with be important to supervise one of works, from the member that build a talent to introduce ascendant space of personnel of channel, augment, form to grow up benign competition, achieve good assessment mechanism a few respects begin the work, make manpower resource manages working systematize, an employee team that has competition ability is formed finally in hotel interior. ⑶ grooms the job: Groom goodly the job is the hotel manages the important safeguard that is able to go on wheels, in Xxxx year my general builds those who perfect to groom system, groom into duty from employee, major grooms, groom daily reach controller to groom proceed with of a few respects, groom the job is formed administrative levels, structure grooms in the round a class, groom the system will cover a public house each area reach each sides, and groom the job and qualitative check job are united in wedlock effectively, with example I am needed, my place will want standard for main principle, groom working construction makes the component with company main culture, manage for the hotel through grooming lay good foundation. ⑷ pledges check job forms a system, build strict standard of feasibility, achieve much better working effect. In Xxxx year qualitative check job should build perfect system, form the working way of linkage of qualitative check of hotel qualitative check and branch, qualitative check job should father from in principle, should father at the examination more not only at feedback, do not be a target in order to punish, should groom qualitative check result and employee however reach a branch to assess close together union, form link of true and significant qualitative check job, achieve better working result, form analysis of feedback of be careful in one’s conduct of a feasible quality every months to report a hotel at the same time, for hotel improvement management job provides a basis. Outside ⑸ assist the job is in original outside on couplet foundation, “Develop new friend, do not forget old friend “ communicate actively with new leader, below the support that leads in restaurant, use all human relations in society and resource, be handled in time and coordinate all sorts of cases, effect of the couplet outside making and outside couplet charge excel in former years, manage order what assured restaurant normally. ⑹ is mixed with safe sense of responsibility of height responsible to leader and unit height spirit, firm catchs restaurant safety to manage, aggrandizement unit “ safe precaution “ ability, ensured restaurant annual does not have great and safe liability accident. In Xxxx year hold manoeuvre of fire control actual combat, increase fire control to groom strength, make job of safe fire control rises to important height, combine restaurant exercitation circumstance to have comprehensive examination to fire control supervisory system, assure its fine good movement, in Xxxx year plan an organization to the 3 inside safety to limits of 4 whole public houses are checked and organize little scope convention to check in every months, at the same time responsibility of security personnel job fulfils a person, with relevant section person of the first responsibility signs safe responsibility book, make safe weekday often is changed, the system is changed, standardization achieves better result. Bearing the weight of 2010 the dream of a lot of people, taking information age place to peculiar speed gallops to us and come, enter this one year, I hope I can take advantage somewhat on the job, the study in career of inferior position of play advantage, avoid, on-the-job course of study appreciates more life view; It is OK to hope the branch works more bigger promotion gets on existing foundation; 2010 I and my branch can practice hard memory of internal force of connotation of exercise to benefit the internal organs, promotion, saving, augment, the harmonious group that sectional construction makes real significance go up, preeminent group,
professional group, also make oneself become to have the hotel profession husband of professional accomplishment!