20xx年饭店管理公司的工作总结

20xx年，饭店管理公司在馆党委的正确领导下，在分管老总的直接领导下，以市场为导向，以宾馆为依托，充分利用宾馆50多年的品牌优势，积极开展外营业务。现将20xx年上半年的工作作汇报如下：

一、上半年的工作回顾

1、全心全意为业主服务，让业主满意是我们责任

我们宾馆与干部学院、梅岭地税培训中心、农业发展银行党校签定了委托管理合同，在委托管理期间，饭店管理公司坚持“让业主满意”的服务宗旨，始终站在业主的立场上，全心全意的为业主作想，“用心极至”为业主服务，提升了干部学院、梅岭地税培训中心、农业发展银行党校的经营理念、管理水平，以及服务质量和服务品质，获得了业主的充分的肯定和赞扬。

2、稳定现有委托项目，提升饭店管理公司的知名度

为了提高饭店管理公司的知名度，稳定现有市场，是我们饭店管理公司的生存和发展的需要。目前，我们饭店管理公司委托项目有：干部学院、梅岭地税培训中心、农业发展银行党校，我们将努力做好现有委托项目，提升现有项目知名度，让我们现有的三个委托项目精益求精，成为我们饭店管理公司的饭店管理标杆，为今后委托项目奠定良好的基础。

3、做好项目的后勤保障工作，日争为宾馆多创效率

饭店管理公司现有员工29人（其中办公室2人、代管国际旅行社1人、干部学院12人、梅岭地税培训中心8人、农业发展银行党校6人），20xx年上半年，饭店管理公司管理费为：30．96万元，其中干部学院为：19.95万元，梅岭地税培训中心为5.01万元、中国农业发展银行党校为6万元（另外，员工工资一块；因要发给个人，在此就不作说明）。我们还将继续努力，做好后勤保障工作，让前方的同志多为业主服务，为宾馆经济效率添砖加瓦。

4、认真做好市场调查研究，努力开拓新的合作项目

20xx年上半年，我们饭店管理公司全体人员，为了开拓新的客源市场，加大了自身的宣传力度，以及个人业务素质方面的提高和修练。同时, 我们还做了许多的市场调查，详细分析市场的竞争形势，积极寻找了新的合作项目。上半年我们以江西省军区、北京宾馆、知味大酒店、观福大酒楼等几十个单位进行过业务交流和项目洽谈，取得实效。

5、做好本职工作，热诚为外派人员服务

饭店管理公司的员工，在认真做好本职工作外，还积极配合宾馆发放外派人员的福利待遇，特别是每逢“三节”发给外派人员的福利用品时，我们能够不厌其烦的一而三，再而三的通知外派人员家属前来领取，做好了为外派人员服务的“勤务员”。如有外派人员的家属工作繁忙或者说家属出差，我们还会亲自送到家属的家中，让他们感受到宾馆和组织上的关心和关怀。

二、存在的问题

20xx年上半年，我们饭店管理公司，当然也存在着不足之处：如：1、市场的发展趋势和市场调查不细；2、对业主、外派人员服务还不够细致、完善；

3、合作成功的项目效率不高都有待我们在今后的工作中去完善和改正。

三、下半年的工作打算

1、我们将认真、细致地做好后勤保障工作，多为业主和外派人员着想，使他们有个大家庭的感觉；

2、经常外出做市场调查研究和掌握市场动态，为领导提供正确信息资源；

3、积极寻找新的合作项目和培训工作，为宾馆经济效率添光争彩；

4、建立健全内部的管理制度以及岗位职责，为适应现代化的饭店管理公司而努力奋斗。

第二篇：酒店管理工作年度个人工作总结

酒店管理工作年度个人工作总结

What time of summary of job of individual of year of year of hotel management job passes is really fast, before you can say Jack Robinson, enter ××× company close already two years, although say to there is independent management before the course of hotel of a monomer, but time is not long; Although say to there is the experience that astral class hotel manages before, but did not resemble can so what the opportunity becomes independent think now, the thing that goes deciding field of a few day-to-day management. Accordingly, join ××× , I feel very rejoice, be honoured very much, also very be thankful. In this paragraph of time of ××× , I increased knowledge not only, rose to be opposite society, right the industry, understanding to life, and the capacity that also increased practice management, rose to be spent to the perception of industry, market, raised the eye to the thing, rose to handle the ability of complex issue. The individual is versed in the working summary that makes summary and organization is different, the individual’s summary basically is aimed at individual summary of the individual, spread out around “ individual ” . A study that just faces 2010 year, job, progress and inadequacy are divided below relatively objective, relatively undertake summing up systematically, from which the can duplicate to be operated again again respect with advantageous derive and need improve, the respect of promotion. ” of persistent study “ study serves as the mankind to basically do it to had been applied extensively by each company all right emphasize at carry out or be being served as. Learn from beginning to end with innovation do not divide, innovate ceaselessly only, the mankind just has ceaseless development and progress. Because this learns,be the power source that the society progresses ceaselessly. Study is the integrated quality that improves a person and the important method that carry out ability, learn be used to, practice, summary continuously ceaselessly only, capacity ability of the individual is able to promote, the individual’s productivity just can rise ceaselessly, the space of development just can widen ceaselessly, it is OK that social contribution of the individual and enterprise contribute ability be able to come true gradually. The market trends feature that combines character of hotel industry essence, trade and modern industry run requirement, using all likelihoods and opportunity to undertake study is the substantial of my daily life. Of the service that the guest provides to economy hotel appeal to basically beg; The feature of vicissitude of the market of economy hotel passenger source; Market passenger source and market sell the widen change of portion scale and sale channel; The administrative characteristic that was engaged in hotel industry personnel changing is waited a moment. All observation that these need to connect meticulous heart and study ability go undertaking understand deep and control. Master these knowledge adroitly only, ability is in day-to-day management, suit hotel oneself is actual the state tries effective conformity, improve, accomplish servive routine more get used to demand of customer of the market, joint. Accordingly, it is OK that the “ controller ” that organizes as an opposite independence and “ leader ” must want to learn ability ceaselessly hold together and the locomotive efficiency that improve this organization. And this are the requirement that organizes favorable movement, is not sufficient requirement, the element that because affect,organizes life and locomotive efficiency is very much. And leave this, want to let organize “ youth to often be in ” is absolutely impossible. My job leaves impression to me the deepest is 2010 Shanghai world rich is met. What work from the preparation of early days is busy recieve, there are nervous, pressure, sweat and passion during. Nervous is an industry various administration conferences, the management that brings to bear on ceaselessly

asks He Shibo recieves a standard, relapse instead answer arrive at an examination. The reception that pressure comes from the establishment such as amount of exterior passenger source and in-house bed ability. Sweat is to include the physical power of the high strength that during alive rich meets all employee, gives. Enthusiasm is the reception that rich of relatively satisfactory the world that finish meets of course the task. Just passed early in the Spring Festival, arrive at the butt joint inside inn bureau of world rich management board, tourism, public security, fire control, wholesome branch to wait for standard, safe, wholesome, guest to register with respect to land add add, each respect such as fire control, each corner undertakes checking, put forward to rectify and reform detail. Raise a series of taller requirements on “ software ” especially. In 3 months of back-to-back move, the service knowledge that we have for many times, skill grooms, aggrandizement recieves service consciousness, increase recieve service competence, perfect recieve service standard, strengthen wholesome quality management, normative safety is operated, strengthen fire control examination, the standard registers formalities. On this foundation, we the rich of more satisfactory the world that finish with OK and great gift is met the reception of 15000 much person-time works. During alive rich is met, meeting new challenge everyday almost, how controlling house price and rental rate is to ensure profit is the biggest the key that change, and how to arrange accepting daily guest to book is to ensure profit is the biggest the key that changes a key. In the meantime, to the market forecast and how reasonable deserve to compare scale of passenger source structure also hour test is worn I. These industry character that always change are the new challenge that day-to-day management poses to me. Face these dynamic challenges, those slight change need to try to pay close attention to closely, try the analysis of careful and discreet decision. In this year, another lets me feel those who have pressure is the management of employee. Staff invite applications for a job and flow and manpower cost make the central point in reality management job. This happens in our inn not only, in other guest hotel also put in such actual condition. This is the phenomenon of a widespread presence. Before a few years, we still feel helpless passivity or lose our head, suspect the administrative job in this respect is existence careless omission even. A lot of plan that even the personage inside a lot of course of study puts forward to stabilize prediction of a person’s luck in a given year of personnel of employee rank, control and measure. But practice tells us, confine is versed in at the member leave one’s post of 80% above the contradictory reality between the welfare pay of attention and company profit repartition, serve as what administrator place should do how to face a fact namely, the preparative work before how doing factual happening meets so real challenge, the service quality that how yields stability namely next is able to satisfy the client requirement that changed ceaselessly continuously. Target, wish the stands in hotel industry service personnel that scene and responsibility regard me as constant. My the biggest target and wish scene namely can the “ that ” of true “ Xiu Lian makes trade of a hotel serves person ” . For this, I learn ceaselessly, carry out continuously, go comprehending “ to serve the connotation of ” ceaselessly, pursuit “ serves the line of ” . Liability responsibility, everybody wants responsible. The person did not have responsibility to lose the sense of existence. Responsibility is the motivation of life, what the person wants to live is wonderful, responsibility is crucial. Right other, right the company is in charge of even if be in charge of to oneself. How to realize responsibility, do right thing correctly namely, stand fast namely post, cogent the obligation that fulfils post to should be used up. Ego management is opposite the importance at responsibility. Manage good ego only, ability manages good other people, ability implementation does right thing

correctly. Regard inn as chief, be about to be in charge of to the normal movement of entire store, responsible to the company, responsible to the boss. Remember coming to Shanghai in 9 the beginning of the year when inn, employee amount is compared at present 3 many people, but overstaffed, work efficiency of average per capita is extremely low. Rent according to guest room rate and workload locate afresh to post, personnel later. Carry out a proof, arrange of this with one action improved work efficiency not only, and reduced manpower cost greatly, just want to assume more parts to change as administrator. But for “ responsibility ” , I think this is our best choice. Progress and inadequacy actually everybody can pass study everyday, communicate with the person, processing problem, solve the way such as contradiction to enhance ability, achieve progress. Regard a hotel as administrator, main show of progress is can organize effectively, the service that leads this group to use limited natural resources to offer their place to expect for the guest, realize the “ of society, company, client and individual thereby value of 4 dimension ” . Of course, the individual’s progress cannot leave the close cooperation of the group, cannot leave ranking correct guidance, cannot leave this soil of the enterprise. In real market competition so intense environment falls, the industry survives and the space of development is squashed so that two class split up gradually. Ground of sex of the look up before correct ground analyses the market and can give out well and truly market fixed position, offer excellent service and product to ensure through be the market effectively continuously next of the enterprise live and develop. As an eligible hotel administrator must have the market, professional, management to wait for each respect knowledge, skill; Must have forecast, analysis, as a whole, decision-making, communicate, harmonious wait for actual combat ability and skill; Must have the spirit of enterprise such as consecratory, service, group. I realise a distance soberly these standards still have very big difference, in a new year, I can make greater efforts, one’s job of base oneself upon, hardheaded, will make up for inadequacy stage by stage through all sorts of efficient ways, perfect ego, so that be a society better, for the company, for the client, serve for employee. 2010-12-10