Unit 1 People
1. Introduce yourself:
Hello, I’m Gina. My name’s Paulo.
A: How do you do? Pleased to meet you.
B: How do you do? Pleased to meet you, too.
2. Introducing someone else:
This is Wendy. I’d like to introduce Dirk.
Do you know Mike? Have you met Oscar?
3. Greeting someone you know:
A: How are you?
B: Fine thanks. Not too bad, thank you.
4. Keeping the conversation going:
How are things….?
Did you have a good flight?
Where are you from?
Is this your first visit to…?
What do you do?
Have you ever been to…?
How long are you staying?
5. Talking taboo: Age, Marital status, Salary, Belief
6. Preferred topics: location, work, sports.
7. Finding out about people:
Your first name’s Pamela, ?
Other expression:
Is that correct?
Right?
Can you verify?
Unless I’m mistaken
Is that true?
Please confirm.
8. Some words: surname(别名，姓氏), cheque, credit card, MasterCard(万事达信用卡), American Express(美国运通), visa, account number, valid until, signature, assistant manager
9. Study these ways of checking information:
Your first name’s Pamela, isn’t it?
You’re an accountant, aren’t you?
You work for Extra tour, don’t you?
Unit 2 Talking about companies
1. Bank names:
中国人民银行:People's Bank of China 中国建设银行：China Construction Bank 中国工商银行:Industrial and Commercial Bank of China
中国农业银行:Agricultural Bank of China 中国银行：Bank of China
中国国家开发银行：China Development Bank
中国农业发展银行：China Agricultural Development Bank
上海浦东发展银行：Shanghai Pudong Development Bank
交通银行：Bank of Communications
招商银行:China merchants bank 中国进出口银行：Export-Import Bank of China
中国民生银行：China Minsheng Bank 华夏银行：Huaxia Bank
中国光大银行：Everbright Bank of China
中信实业银行：CITIC Industrial Bank
2. Logo (trademark)商标； line of business—trade 行业；airline 航空公司，航空服务；banking 银行业; Bar coding 条形码; aerospace 航空航天技术; aerospace industrial 航空航天工业; catering 餐饮业; computing 计算机; financial services 金融财务服务业; food processing 食品加工; packaging 包装业; telecommunication 电信; transport 运输; vehicle manufacturing 汽车制造业;
3. Line of Business: the production/trading of…. …
4 Our business activities 6 We’re 4. Company history:
5. Expression:
13 We’re now 6. Letterhead 信头; Date 发信日期; Inside Address 信内地址; Salutation 称呼; Body of the letter 本文; Complimentary Close结束语; Signature 签署; recipient 接受者; accuracy 精确性; clarity 清晰度; Brevity 简洁; Courtesy礼貌
7. Common used expression:
I am writing to discuss…; I wish to discuss with/inform you…; I would like to …; I am interested
in…; Referring to your letter/our telephone conversation, I would like to…; Thank you for your letter of…; Your letter of … has been passed to me by…
8. I look forward to hearing from you soon; I hope to be of service to you in the future; Thank you for your cooperation; if you have any queries, please feel free to contact us
9. The reason for writing:
I am writing to inquire about…; apologize for…; confirm…
10. Requesting:
Could you possibly…? I would be grateful if you could…
11. Agreeing to Requests:
I would be delighted to… It would be my pleasure to… I would be most happy if…
12. Closing remarks:
Thank you for your help. Please contact us again if we can help in any way.
… if there are any problems.… if you have any questions.
13. Reference to future contact:
I look forward to hearing from you soon.
… to meeting you next Tuesday.… to seeing you next Thursday.
14. Standard closes:
Sincerely, Respectfully, Sincerely yours, yours sincerely
15. Dear Sir or Madam:
I saw your advertisement in the November issue of LABORATORY NEWS and I’m interested in your range of products.
Could you please send me a catalogue and price list together with information regarding discounts?
I look forward to hearing from you.
Yours sincerely
LIU CHANG
16. Some words: privatization(私有化), brokerage(中间人业务), compressor(压缩机)
17. Statements: She called the company Servcorp. / She leased a building in Sydney.
Questions: What did she call her company? / Where did she go last year?
Unit 3 JOBS
1. finance 财务，金融; human resources 人力资源; sales/marketing 销售，营销; Chief Executive Officer (CEO) 首席执行官; accounts clerk 会计人员; credit controller 信贷控制员; Maintenance officer 维护部人员; quality controller 质量管理人员; purchasing officer 采购部人员; pay clerk 出纳员; After-sales clerk 售后服务员; sales representative 销售代表; recruitment officer 招聘官; export clerk 出口部职员; technician 技术员; plant manager 工厂/车间经理; chief accountant 首席会计师; personnel manager 人事经理;
2.GM(General Manager)总经理; VP(Vice President)副总裁; FVP(First Vice President)第一副总裁 AVP(Assistant Vice President)副总裁助理; CEO(Chief Executive Officer)首席执行官; COO(Chief Operations Officer)首席运营官; CFO(Chief Financial Officer)首席财务官; CIO(Chief Information Officer)首席信息官，主管企业信息的收集和发布;CTO(Chief technology officer)首席技术官; HRD(Human Resource Director)人力资源总监; OD(Operations Director)运营总监; MD(Marketing Director)市场总监; OM(Operations Manager)运作经理; PM(Production Manager)生产经理; (Product Manager)产品经理
3. (1) personal qualities（个人素质）
(2) secretarial skills and public relation skills（ 秘书公关能力）
(3) language proficiency（ 语言能力）
(4) computer literacy（电脑知识）
(5) occupational experience（工作经验）
4.Draft拟草;candidate应征者; highly motivated 积极性强; mature 成熟; High proficiency in…
精通; elliptical sentences 省略句; abbreviations 缩写词; to invoice sb for sth 给某人开某物支
票; in charge of/ take charge of 掌管、主管; enquiry (about/after/for) 询问; raw material 原料;
assistant 助手, 辅助的; accounts 会计，账目; qualification 资格; venue 会议地点; spare 多
余的，备用的; break down 出故障; launch 发动，发射; presentation 介绍，展示; spare parts
零件，配件; components 零部件; hotline 热线; sales force 销售队伍; reminder 通知单，提示
信; a trade fair 贸易展销会; bureaucracy 官僚，官僚作风; leave/take a message 留个口信; put
sb through to 为某人接通电话; hold the line 别挂断电话(hang on); hang up 挂断电话; the
line’s engaged 电话线忙; at the latest 最迟，最晚; figure 数字; order 订货，订购; workshop
车间; colleague 同事;job 工作，职业，任务，责任;
5.Asking to speak to someone
* I’d like to speak to Stephanie
…?
– Saying someone is not available
* I’m afraid she’s in a meeting/She’s on holidays/the line’s engaged/ there’s no reply/ she’s busy atm/ you just missed her/ she’s tired up
– Asking to leave a message
* Could I leave a message?
* Could you take a message?
6. part-time job 兼职工作; full-time job 全职工作; job-creation 就业机会; job market劳务市
场; job interview 面试; permanent job 长期工作; temporary job 临时工; odd jobs 零活; a fat
job 美差; a tough job 棘手的工作; to quit one’s job 辞职; to get a job offer 得到一份工作; to
lose one’s job/ be out of a job 失业
7. What do you do? What are your responsibilities? Do you have to? What are you doing at the
moment?
I work in the Accounts department. I’m responsible for/in charge of invoicing our customers.
I deal with invoices and payments. At the moment, I’m sending out reminders.
Unit 4 WORK AND PLAY
1. Invitation: Would you like to have dinner with me tonight? How about taking a harbor cruise?
2. Accepting: I’d love to. That sounds nice. That would be great.
3. Declining: I’m afraid I’m leaving tomorrow/ visiting a client/ have a meeting.
4. Mountain biking; gardening; jogging; sailing; cinema; reading
5. Talking about interests and hobbies:
What do you do in your free time? Do you play any sports? Do you ever..? Do you like…?
Are you interested in…?
6. regularly-frequently-often-sometimes-seldom-never
7. Market search:
Do you ever…? How often do you…? When did you last…? What kind of…?
Do you prefer…? How much do you spend on…?
8. Barbecue 烤肉; harbor cruise 海港游; Market search 市场调查
Unit 6 Transportation
1. Transportation; Transportation Mode; Road transportation; Rail transportation; Waterway transportation; Air transportation
2. highway 公路/高速公路; cargo ship（水运）货船; Tanker 油轮; container 集装箱; Freight train 货运火车; supersonic 超音速; pipelines 管道
3. Transportation: bicycle 自行车; car 小汽车; bus 大客车; motorcycle 摩托车; taxi 计程车; cart 二轮马车; carriage 四轮马车; jeep 吉普车; tractor 拖拉机; truck 卡车; lorry 重型卡车; coach 大客车; van 厢式货; ambulance 救护车; Underground/subway 地铁; railway 铁路; train 火车; locomotive 火车头; express 快客列车; boat 小船; ship 船; yacht 游船; vessel 大船; warship 军舰; plane/airplane/aero plane/aircraft 飞机; spaceship 宇宙飞船; space shuttle 航天飞机; helicopter 直升飞机; dispatch 派遣; memo 备忘录
4. door to door service; cost-effective; continent 大陆; perishable 易腐败的; refine 提炼
5. transportation hub 运输中心; seaboard 海滨,沿海地方; Non-stop flight;
6. adequate 充足的,适当的; Terrible; first class; fair; poor; excellent; satisfactory; very good; unsatisfactory
7. perishable goods 易腐货品; hazardous goods 危险货品; livestock 牲畜; high value cargo 高级货; fragile goods 易碎货品; flammable goods 易燃货品
Unit 7 Imports and Exports
1. textile 纺织品,纺织工业; automobile 汽车工业; pharmaceutical 制药的; tourism 旅游业; petroleum 石油; agriculture 农业; oil reserves 石油储备; hi-tech industrial 高科技产业; thriving 繁荣的; to cover our needs in this area; manufacturing area 制造领域; destination 目的地; consumer electronics 消费电子; diversity 多样的; retailing 零售业; insurance 保险业; tourism and travel 观光旅游业;optic-electronic information 光电信息; vowel 元音字母; consonant 辅音字母; international outlook 国际化视野; domestic 国内的; be blind to 盲目,茫然不知,不了解; adapt to the new weather/environment; mass 大量的; economy of scale 规模效益; market segment 市场细分; on-the-job training 在职培训; To take… seriously; labour relations 劳资关系; boom 高峰期; enroll 招收，招聘; diversity into 多样化; old-fashioned 过时的; neglect 忽略; domestic market 国内市场; adapt 应用，利用; to mass produce goods 批量生产; have a short-term view 短浅的目光; reliability 可靠性; segment; consumer technology 民用技术; despite 尽管; bother 烦扰; diversify into other businesses 改变; eventually; costumer-supplier relations 客户与供应商的关系; machinery 机器制造; innovation 创新; take a long view; shareholder 股东
2. Expressions:
The main industrial is… Our major export is… We are developing the…industry/business. Other important service/manufacturing industries are…
…employs a lot of people in my area.
3. Talking about quantity:
Not any—a little—not much--quite a lot—a lot (How much)
Not any—a few—not many—quite a lot—a lot (How many)
Unit 8 Arrangements
1. itinerary 旅行日程;correspondence 通信，一致; humble 谦逊的; pushy 爱出风头的; delegation 代表团; Bombay 孟买; terminal 终点,机场候机室; British airway 英国航空公司; Heathrow 希西罗机场; schedule 计划; check in 办理登记手续; visa/passport 签证; embassy 大使馆; Transfer to hotel; confirm 确认; enclose 随信附上; to propose 建议; register/registration 登记，注册; on receipt of sth 收到…; accommodation 住宿; hospitality 热情; warehouse 仓库; implement 实施; Headquarter 总部; reserve/reservation 保留,预定;
2.What arrangements have to be made before going on a business trip abroad? ? book flights
? arrange visas
? order traveler cheques
? book accommodation
? arrange appointments
? pack luggage
3. Arrangements: be+ doing you’re flying on Monday.
Sudden decisions promises: will I’ll make an appointment.
4.
A B
an appointment
a conference
a table
a registration form
a reservation
a room
5.When making an appointment, how do you suggest a time?
When would be convenient? When would suit you? Are you free on Monday? How about 10.00?
Say yes? That’s fine. That suits me.
Say no? I am afraid I can’t make Wednesday. I am sorry, I can’t manage Wednesday. Unit 9 Products and services
1. set foot inside踏进; plc (Public Limited Company)公共有限公司; overheads 杂项开支; Length, width, height, colors, material, price, depth, weight; robust; plastic; easy-to-use; round; wood; attractive; leather; square 平方的; sphere 半圆的; cotton; wool; cube 立方; good-value; cone 圆锥形; triangle 三角形; flexible; long-lasting 持续时间长的;
2. Apologizing: I’m very/really sorry.
Accepting an apology: I see. That’s OK. Never mind.
3.Courier导游,通讯员,送快信的人; Reliable; environmental friendly;
Unit 11~13
1. Project; logo; sub-logo; BBC; to launch; simplify; twofold; core value
2. logo--a name, symbol, or trademark designed for easy and definite recognition, especially one borne on a single printing plate or piece of type 标志或商标; licence—1)official or legal
permission to do or own a specified thing 特许2)proof of permission granted, usually in the form of a document, card, plate, or tag 证书，许可证; launch of a range of new products---to introduce products to the public or to a market 推出新产品; On-screen graph—the diagram shown on the screen; vibrate--to shake or move with or as if with a slight quivering or trembling motion 颤动; Visually fragmented—looks like being broken; fragment— n. a small part broken off or detached 碎片; to break or separate (something) into fragments 打碎; sub-logo 副图标; media 媒体; Artistic excellence---being very beautiful
3.direct mail 直接邮件; advertising; merchandising推销规划; consumer promotions; Coupon 赠券;减价优待券,票据; purchase; customer base 客户群; cost-effective开销适当的;有成本效益的;划算的; affordable; consumer goods/products 日用产品; industrial goods/products 工业产品; negotiation 谈判; currency 货币; persuade 说服; Shopping holdall 购物手提箱; circulation 流通，发行量; Ballpoint pens 圆珠笔; reflectors 反光镜; Keyrings 钥匙圈; baseball caps; erasers; penknives 小刀; balloons 气球; space flying 太空飞碟; spreadsheet 电子表格; induction courses 入职培训; overdue 过期; invoice #5@p; chase it straightway 直接追着要; consignment 委托，运送; faulty 有错误的
4.
问（American Express Financial Advisors）;美国运通银行 （American Express Bank）
5.Promotional campaign; reputation; reasonable price; to place an order
6. Bank services:
Open an account; deposit some money; withdraw money; apply for a credit card; apply for the housing loans; transfer accounts; Buy electric power / gas; buy some checkbooks; change money; Apply for the online banking
7. The proverb about money:
1. Time is money.
2. Money talks. 钱能通神。
3. Money isn’t everything. 钱不是万能的。
4. Money makes the mare go. 有钱能使鬼推磨.
5. Money is the root of all evil．金钱是万恶之源。
6. A man without money is no man at all. 一分钱难倒英雄汉。
7. It is easier to get money than to keep it. 挣钱容易攒钱难。
8. Money and treasures will be plentiful. 招财进宝.
9. Wealth is nothing without health. 失去健康，钱再多也没用。
10. Wisdom is better than gold or silver. 智慧胜过金钱。
8. To develop an effective advertising campaign
? Identify the target audience of the advertisements.
? State the objective to be accomplished (increase sales, build awareness, etc.).
? Determine how much money to spend to achieve the advertising objectives.
? Outline a media plan, indicating specific media in which advertisements will be run and when they will be run to reach the target markets.
? Create the actual advertisements.
? Place the advertisements with the media.
? Through sales or research, evaluate the effectiveness of the advertisements.
9.I‘d like to open an account in your bank. Should I take a number first? 我想在你们银行开户。我要先取号码牌吗？ 美国运通旅游有关服务（American Express Travel Related Services）; 美国运通财务顾
What’s your interest rate for your current accounts? 你们的活期存款利率是多少？ I‘d like to transfer my account. 我要转账。
I'd like to withdraw $10,000 from my account. 我想从户头提领一万元出来。
I'd like to report the loss of my credit card and cancel it. 我要办理信用卡挂失并取消那张卡。 I'd like to exchange some U.S. dollars. What's today's exchange rate? 我想兑换一些美金。今天的汇率是多少？
Where's the ATM? / Do you have an automatic passbook entry machine? 自动提款机在哪里？ / 你们这里有没有存折自动补登机？
Do you offer an inter-bank transfer service? 你们有提供跨行转帐的服务吗？
My credit card is expired. Can you renew it for me? 我的信用卡过期了。你可以换发新卡给我吗？
Can my credit limit be increased? 我的信用额度可以提高吗？
10. UPWARD: to soar, jump, rise, climb, increase
Remain: to remain unchanged, remain stable
DOWNWARD: to drop, decline, decrease, plunge, fall
11. Some words describe the degree of change.
+ Gradually, slowly, slightly; ++ steadily; +++ dramatically, sharply, suddenly
12. Sales/Profits have increased/risen/decreased/fallen because of/due to/as a result of our new soft drink/our new factory/ a price increase/ the bad weather.
13. quantity 数量; delivery date; discount 打折; Method of payment; other
14. If you’re prepared to wait/you take the rest, we’ll reduce the price.
I’ll reduce the price if you pay cash/ buy 1000 pieces.
15. We’ll send you a cheque when/as soon as we receive the goods.
Unit 14 Socializing
1. depict 描述，描画; recipient 接收者; scarves 围巾; Long-sleeved shirt 长袖衬衫; worship 崇敬；sharp 急剧的; steady 不断的; dramatic 戏剧性的，引人注意的; reminder 催单
2. Could you tell me/ do you know what the best way to get around town is?
3. Expressions:
…is a local specialty. It’s made with…It’s served with…It’s quite spicy (辣)/mild (淡)/rich I don’t think you’d like it.
Unit 16 Business culture and ethics(道德规范)
1. lathes: a machine used to shape wood or metal车床
Executive dining room: A canteen for senior employees 食堂
Management: the people who work and carry out decisions in the company.
Previous: past or former
Overalls: working clothes
To clock in and out: to record the time you start and finish work
Shop floor: assemble line workers in a factory
Staff: the workers or employees of an organization
Egalitarian: an organization in which all people are equal.
Warehouse: a building to store raw materials or finished goods
2. Do you use first names or surnames at work? Do you work together in teams?
Where do the managers eat? Do you all sit in one office?
Do you get anything for 25 years’ service? Does management listen to the workers?
3. Expressions:
100% I would… I definitely… 75% I’d probably… 50% I might… Perhaps I would
25% I probably wouldn’t… 0% I wouldn’t… I definitely wouldn’t…
4. pick up the tab 买单; expense account 报销账户; clerical 书记的
5. Expression: 100% I’m sure/certain… 75% I expect/ it’s likely… 50% I might/Perhaps… 25% I don’t expect…/It’s unlikely… 0% I’m sure/I’m certain not…
Unit 17 Meeting
1. refillable ink pens 可加墨水的笔; Disposable pens 一次性用笔; cosmetic company 美容公司; upmarket image 高端市场形象; get quotes 报价; cut cost 减少花费; overspend 超支; heating 供暖; bonus 奖金;
2. He said/explained/pointed out/told him that plastic bottles are easy to use.
She suggested/recommended using glass bottles.
She told him to get a quote from some suppliers.
Unit 18 Process
1. flexitime 弹性上班制; core time; breaks; overtime 加班; shifts 换班; Free time; confectionery 糖果店; Underbody 底座; roof 车顶; front wing前翼板; body 车身; engine 引擎; wheels 车轮; gearbox 变速箱; headlights 车前灯; inspection 检验; panel 仪表板; undercoat 底漆
2. We have to/must work 140 hours a month.
We can start work at 7.am.
We don’t have to clock off for coffee breaks.
We can’t finish work before 4 pm.
We mustn’t smoke in the office.
3. To manufacture; to build; to make; to produce; to assemble; to refine
Unit 19 Conferences
1. loudspeaker 扬声器; folder 印刷品; finalize完成，使结束; skilifts/pistes 索道；OHP 投影仪; flipchart 翻转图，挂图; high-fidelity 高保真;welding 焊接; assembly 组装
Unit 20 Revision
1. Definitely; probably; possibly; office supplies; expense account; explain; point out; recommend; suggest; wonder; recycle a product; refill a bottle; overheads