鹏福酒店年终总结 时间流逝，转眼新年已至，回顾过去的一年的工作历程，收获及感触颇多。本人有幸得到酒店的认可和信任，于12月x日接任保安部经理一职，我很珍惜和感激酒店给予的锻炼和学习的机会，在领导的大力支持和热心指导及各位同事的积极协助下，凭着认真负责的工作态度，圆满完成了酒店赋予的各项工作，较好的履行了自身职责，积累了工作经验，得到了酒店领导对本人工作能力的认可和道德操守的信任。在此感谢酒店领导对我的关怀和信任。过去的一年，我保安部紧紧围绕酒店20xx年的中心工作，认真做好酒店泊车、治安、消防的安全工作，加强对酒店员工的消防知识培训，积极配合好各部门工作，为酒店长期稳定发展，做出应有的贡献。总的看来，我们一年来的工作有许多好的方面，也有许多不足，为了能在今后工作中，扬长避短，特对今年工作、思想情况及明年工作计划汇报如下：

一、强化管理，不断进行技能学习和消防培训，力求优质服务。 在酒店服务行业人才竞争尤为激烈，只有充满优秀的人员，才能使酒店的经营蒸蒸日上。部门在留住优秀人员的同时，加强了对全体保安员的培训力度。平均每月利用业余时间的培训达到8小时。通过对员工的培训和再培训，强加了保安员的酒店意识、礼节礼貌、治安消防各方面的知识。进一步规范了岗位操作，针对在指挥车辆、开拉车门、帮宾客拿行李等服务上，各别人员存在的操作中不甚规范的问题，统一了标准。为客服务的思想明显得到加强，由于酒店行业工作的特殊性，客人的需求常常与我们的工作要求发生矛盾，有些客人不理解，常发生辱骂保安员，甚至做出一些过激的行为。我部保安员对于客人的辱骂尽量礼让，尽量让宾客得到一次愉快的消费。

二、努力做好酒店的泊车、治安和消防工作。加强消防知识培训、设施设备的修养。

消防工作是企业生存之本，在上级领导的指导下，我部门坚持“安全第一，预防为主”的方针，认真、扎实做好每项安全防范工作。我部门对酒店的重点部门和部门，每日进行巡视和检查。对容易引发事故的危险点，重点范围认真进行清除隐患。坚持对餐厅、厨房等处的安全检查，对发现的安全隐患，及时进行处理，不能处理的及时上报。一年来我们加强了对酒店消防设施、设备定期进行了检测、维护、保养。与消防中队保持密切联系，配合工作人员一道做好全体酒店工作人员灭火器使用培训，使全酒店人员会使用灭火器。保安员每月对灭火器、消防器材进行检查，缺少零部件的消防箱及时补齐，对重点部位的消防设施、设备进行维护、保养，存在故障进行维修，确实保证了消防器材正常使用，万无一失。 治安安全工作是酒店能够良性发展的必要和环境保障

第二篇：酒店年终总结

Bureau is in city is led and the care support help of the board of directors falls, **** big public house from official on April 16 start business since, had taken the poineering course with 8 many not mediocre months. Review 20xx, hotel faculty was overcome just start, experience is not worth the difficulty that waits for square field surface, experienced the welcomes the job test of all sorts of large conferences and important VIP guest, gradually by do poineering work was on maturity, also obtained delectable result, preliminary on management means came true to manage the change that manages to major by exploration, came true to be in charge of a person to manage the person’s change to the system by the person on administrative mechanism, came true on service advantage by the dimensions benefit change to gain benefit. Recieve guest person-time in all in the time of 8 many months, achieve business income 10 thousand yuan, implementation net profit 10 thousand yuan (do not contain contract external income) . Made much work for this hotel, sum up as follows now: Had made each preparation work seriously, of cogent safeguard hotel on time practice. 1. From Feburary 21, 20xx city bureau leading Party group prepares to construct certainly the hotel comes official on April 16 start business, meantime has many days of 40 short time only, in the hotel penniless circumstance falls, employee needs invite applications for a job, article needs to purchase, each regulations system and working flow need to build. A large number of preparation that face these square respect ranges work, together with prepares to construct personnel lacks experience again, can saying is time is tightened, the task is heavy, personnel is little. Whether on time practice, press on the heart that the hotel leads like a stone, but hesitate none again reached consensus, the decision of city bureau leading Party group is a command, time is again close, the task is again heavy, must finish on time stoutly. For this restaurant leader members of a squad-a small body of people working together thinks actively think way, serious research understands preparatory plan, guide temporarily a few personnel that invite applications for a job comes to work overtime, day and night begin the work. Held water to prepare to construct above all leader group, hold group meeting 4 times early or late, research was made prepare to construct; research made working program purchase article to plan; Research made the member that use a worker temporarily invite applications for a job and groom the salary standard that plan; established the member that use a worker temporarily; Made current the working key of a period and working train of thought. Make these working grading a time schedule, day-to-day catch fulfil, ensure a hotel on time practice, got saving city bureau leading reputably. 2. Was to establish article to purchase leader group, specific and responsible article purchases program fulfil. In the support of the board of directors the help falls, in more than 10 days of short time, jointly with mechanism the comrade of concerned section office such as censorial, plan money is opposite 13 kinds big together of more than 20xx breed prepare to construct article undertook collective is purchased going out, according to cheap politics formulary requirement, approve the heavy goods that handle to needing to the government is purchased and accuse to do, execute invite public bidding strictly to purchase according to the regulation, organize personnel seasonable organization reachs the designated position. 3. Was to finish job of staff invite applications for a job on time, staff invite applications for a job is the hotel prepares to construct working grand opera, whether enrol relatively the personnel of high quality reachs the designated position in time, it is a hotel whether on time the key of practice, also be a hotel later can the assurance of shape up. For this, we made the following work seriously: 1. Make full use of newspaper, broadcast and TV undertake advertisement is publicized, let more people know to

come as far as possible the matters concerned of invite applications for a job of big public house; 2. Establish working party of invite applications for a job, serious understanding applies for the fundamental condition of personnel, according to the hotel the demand guards a pass strictly; 3. Constituent check-up, ensure suffer hire staff healthy, avoided those who infect a patient to enter;

4. Right recently the personnel of invite applications for a job undertook military training, the main purpose of this action is for the concept of viewing the situation as a whole of aggrandizement employee and constituent discipline sex, obtained relatively apparent effect through military training of 4 days. 5. The organization hires personnel newly to leave to the province come the vocational training before the hotel has the post of normalization, through exercitation of 22 days, hire newly personnel is preliminary the professional knowledge that mastered formulary post, enhanced working ability. Whole invite applications for a job grooms around last a period of time more than 30 days, in all invite applications for a job grooms of all kinds employee 110 more than person, the practice that is a hotel laid good talent foundation. 2, formulate each regulations system, progressively and perfect interior manages. Regulations system is those who strengthen hotel management is important assure. For this, the hotel values this job very much, the post obligation that made departmental door in time, job serves flow to wait for a series of regulations systems. Practice at the beginning of as a result of hotel major quality administrator is lacked, the regulations system of individual branch not very suit is actual, have working flaw, return some sectional regulations systems diseased all the time, the hotel is working real case joins in moving, undertake ceaselessly adjustment, and with “ the province leaves come big public house “ , “ spaceflight big public house “ “ Jing Fuda hotel “ wait for a person of the same trade to communicate study each other, draw lessons from experience, learn from others’s strong points to offset one’s weakness, remedy flaw, make the regulations system of the hotel is able to mix soundly ceaselessly perfect. Branch of hotel finance affairs most make first gave a practical financial institution, perfected branch of hotel finance affairs soundly the station job duty of each station staff, make the finance affairs of whole public house, supply, custodial, get with the in an orderly way that waits for each job to begin, sleek. They return the real need according to hotel accountant business accounting, through the ceaseless discussion, actual application that revise and relapses, the cable that built to fit business accounting of this hotel finance affairs and administrative need thoroughly calculates change system of financial chalk it up. To facilitate each employee of the hotel can understand the regulations system of the hotel in detail, the hotel wove again “ manual of staff of **** big public house “ , in the hand that extends to be versed in to each member that enter store, make its can act according to the rules, always restrain oneself behavior with regulations system, make clear the right that oneself have and obligation. To make of the hotel level of management more a new chance to extricateoneself from an awkward position, december the hotel still invited professional administrator with high salary designedly, undertook comprehensive reform to the hotel, rolled out weekday of system of sign in of check on work attendance of method of nucleus of delve of be careful in one’s conduct of system of early regular meeting, quality, manager, branch a series of new regulations systems such as annals, of these systems establish the government that strengthened pair of various personnel, arrived since “ provide a person with the system “ favorable result. Make the many sided such as sanitation of words and deeds of the spiritual outlook of hotel faculty, bearing, environment enhanced an arrangement. Current, the hotel already was made allotted the regulations system such as of all kinds duty, regulation, method, flow more than 40, the hillock to each person, duty, the level that

the target raised to make clear, made relevant condemnatory provision to what surmount and disobey. Accomplished have Zhang Ke follow to every every job, work segment, have compasses can depend on. 3, the quality that enhances personnel grooms, improve service quality hard. Grooming is the significant step that improves employee quality, it is the fundamental sex work that improves service quality. When the hotel just held water, the staff member majority that first entering was not engaged in the experience that the hotel works, the administrator of high administrative levels is lacked more, together with hotel is the industry with stronger liquidity of a personnel, especially meal clerk, high talent finds quality hard, the staff with small quality satisfies the need of the administrative levels on the hotel hard again, in practice hotel leader realizes, the education that strengthens personnel and education are the hotel raises service quality key, also be to promote a hotel to live with development essential. For this, in hotel start business at the beginning of groom with respect to what undertake militarization, standardization to employee of place invite applications for a job and systematic theory gives lessons