当获悉某人晋升或是在事业上取得巨大成就时，应该打个电话或是写封便签祝贺。这种友好往来对建立和巩固友好的商业合作关系大有益处。

祝贺信写作应遵循以下准则：

1. The purpose of writing the letter is to make your reader feel certain that he or she deserves the special message of recognition and praise.

2. The note should be brief, dealing with the primary topic only. These messages are most effective when they conduct no business.

3. The whole message should carry a tone of being positive and conversational.

4. Be sure to send the letter within a few days of the event. Any delay in delivery of the message would make your effort worse than no effort at all.

小知识点：

第二篇：英语商务邮件写作

一、邮件写作指南：6步教你写出漂亮的邮件

If you’re reading this, there’s a good chance that you have an email account. You may well have several – perhaps separate accounts for professional and personal contacts.

如果你正在阅读这篇文章，你肯定有一个或若干个甚至是不同帐号的私人或办公邮箱。 It’s easy to assume that we know how to use email effectively: it’s been around for long enough. But if you find yourself struggling to communicate effectively by email, these six tips should help:

邮件这样的沟通方式早已经渗入到了我们的生活工作中，因此可以说大多数人都能有效地使用邮件与他人交流。但如果你发现自己还没做得足够有效，我想以下这六点可以帮到你：

1. Start With an Appropriate Salutation

邮件开头称呼要恰当：

Some people jump straight into the text of an email without so much as a ―hi‖. It’s polite to add a salutation, just as you would with a letter. That might look like:

有些人写邮件不喜欢加称呼，甚至连简单的―你好‖都忽略，直接开始正文内容。孰不知就像在传统的信件上一样，写上称呼是一种礼貌的象征。称呼可以这样写：

#Dear Sir/Madam 亲爱的先生/女士

#Dear Mr. Johnson 亲爱的约翰逊先生

#Hi Sue 苏，你好

#Hello Fred 你好，福瑞德

Your salutation needs to be appropriate. If you’re writing to a prospective

employer, ―Dear Mr. Johnson‖ is probably the best way to go. ―Hi Bob‖ is going to look unprofessional.

称呼必须恰当。若邮件对象是你未来的上司，―亲爱的约翰先生‖这样的称呼应该为最得体的。像―你好，鲍勃‖更适用于随意的场合。

But don’t assume that formality is always the right answer. If you’re writing to a friend of a friend, using ―Dear‖ plus their surname is going to seem oddly stilted.

那么，是不是正式的用语就万能呢？绝对不是。若你给你朋友的朋友写邮件，那用―亲爱的+姓‖就显得异常别扭。

If in doubt, ―Dear [first name]‖ will usually work just fine.

当你判断不出哪种场合该用什么称呼合适，你可以使用―亲爱的+名‖来应付所有情况。

2. Get Straight to the Point

直奔主题

Your correspondent won’t want to wade through paragraphs of waffle – so get straight to the point. If you’re writing to someone out of the blue, don’t give them your life story before you make a request.

相信阅读你邮件的人不会愿意仔细浏览你那空洞无聊的长篇大论，所以你需要直奔主题。如果你想写封邮件安慰某个心灵受伤的朋友，开头先把你的建议亮出来，然后再用你的亲身经历来辅助说明。

Getting straight to the point might mean that the first line of your email (after the salutation) looks something like this:

直奔主题意味着邮件内容的第一行应该是这样：

#I’m working on an article about Acme Widgets for XYZ publication, and wondered if you had a few minutes to answer the following three questions. 我现在正在写一篇要交给某某出版社关于极致控件的文章，不知道您有没有时间回答3个问题呢？

#Could you supply me with a quote for the following project?

可否对下面的设计项目进行引证？

#I’d like to discuss the revisions with you. Would Tuesday at 2pm be a good time?

我想和你谈谈修订的事。这周二下午两点您有空吗？

#I’ve attached the documents you requested at our meeting yesterday. 昨天会议上您要求的文件已附上，请查收。

You may well need to include more details, but if you put the important point up front, your email is more likely to get a timely response. If your question comes too far down, the recipient may not even realise that you need a reply.

当然，你需要再增加更多的细节内容。若将邮件重点放到内容的开头，你将收到更加及时的回复信息。如果你的问题在邮件后头，收信人可能都不会意识到你在等他回复。

3. Keep it Short

内容言简意赅

Try to keep your email as short as possible. Make the paragraphs short, too – long paragraphs can be difficult to read and take in.

尽可能将你的邮件内容写得简单明了。文章太长不易阅读和吸收。

Do make sure you give enough information for your correspondent to be able to make a decision, if that’s required. You might find that it’s best to offer this as an attachment – you’ll have more flexibility over formatting, and your correspondent can print out the attachment easily.

若对方需要通过你的邮件来做决策，那你一定要在邮件中将相关信息写完整。为了能更灵活地排版，你可以把这些信息作成附件形式，以方便对方将其打印出来。

4. Use Numbered Points

将内容编号

If you’ve got several questions or points to make, it’s very helpful to number them. This makes it easy for the other person to respond to each one, especially if some just require a yes/no response or a single word answer. For instance: 对于那些为了咨询或提供各种问题的邮件，最好将问题一点一点的列举出来，以便于他人对每个问题作答，尤其当某些人更倾向于对问题只回答―是‖和―否‖的时候。例如： #Could you let me know:

能否告知：

#1. How much it would cost for the website design

1. 网站设计费用

#2. How much for the website design plus a tri-fold brochure

2. 网页设计加一份三页宣传册的费用

#3. Whether you could complete #2 by the end of April

3. 您能否在四月底完成第二点所述工作？

It’s also useful to list your questions or points as bullets in this way; if you write a single paragraph, some of your questions might get missed.

将你的问题或观点用图标的方式罗列出来是很实用的，倘若你用一段话将几个点全部涵盖，那对方有可能会漏看其中的几点。

5. Re-read and Use Spell-Check

重新阅读一遍，校对拼写错误

A typo or spelling mistake can turn one word into an entirely different one. If you’re using email in a professional capacity, that mistake could be

embarrassing – or even offensive. It might alter the whole meaning of your email: a missing ―not‖, for instance, could potentially cause problems.

排版或拼写错误有时能导致对一个单词的误解。尤其当你用邮件来沟通专业性内容时，这样的错误就很尴尬，甚至有些失礼。它可能改变你整个邮件的意思。比如：少写了个―不‖，就可能会引起某些问题。

Spell-check should help you avoid any silly mistakes – but use your eyes and brain too. There are plenty of words that spell-check won’t pick up. If you’re emailing from a device with predictive text and an auto-correct feature, make sure you always re-read what you’ve typed.

因此检查拼写将避免你犯这些低级错误，但这里强调——不仅仅用眼睛检查，还得用大脑思考。有些错误不一定能轻易检查出来。如果你的邮件系统有字句联想功能和自动纠错功能，一定要把写出来的内容再通读检查一遍。

6. Make Your Signature Useful

充分利用邮件签名

Do you have an email signature? (That’s the text that appears automatically at the bottom of your email.) Some people don’t use one at all; others have a funny quote or favorite saying.

你设置过邮件签名吗（它将会在你每次邮件内容的下方自动生成）？有些人从来都没有使用过它，但我们也看过一些非常有意思和哲理的签名。

Whether you’re using email for professional or personal reasons, make your signature useful for both you and your recipient. That might mean:

无论你是为了工作还是私人聊天，加注签名对你和邮件接收者都有好处，因为这意味着可以： Giving the link to your website

加上你的网页链接

Including your work address and/or phone number

写上你的工作地址或电话号码

Adding links to your social media accounts

注上你的社会媒体工具帐号（例如博客，微博，论坛）

Putting in a line to promote your recent book / blog / product

宣传你最新的书籍，博文或产品

If your email provider allows it, you may even want to create several signatures to use for different purposes (e.g. one for emailing friends, one for new business contacts).

有些邮箱甚至还提供用户根据不同目的设计不同签名的服务（比如：一个对朋友使用，一个对新结识的企业伙伴使用）。

二、写英文商务邮件必备的9大黄金句子

1. Initiate a meeting

发起会议

I would like to hold a meeting in the afternoon about our development planning for the project A。

今天下午我建议我们就A项目的发展计划开会讨论一下。

I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben。

我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空？

We’d like to have the meeting on Thu Oct 30. Same time。

十月三十号(周四)，老时间，开会。

Let’s make a meeting next Monday at 5:30 PM SLC time。

下周一盐湖城时区下午五点半开会。

I want to talk to you over the phone regarding issues about report development and the XX project。

我想跟你电话讨论下报告进展和XXX项目的情况。

2. Seeking for more information/feedbacks/suggestions

咨询信息/反馈/建议

Shall you have any problem accessing the folders, please let me know. 如果存取文件有任何问题请和我联系。

Thank you and look forward to having your opinion on the estimation and schedule。

谢谢你，希望能听到更多你对评估和日程计划的建议。

Look forward to your feedbacks and suggestions soon。

期待您的反馈建议！

What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法？下一步我们应该怎么做？

What do you think about this?

这个你怎么想？

Feel free to give your comments。

请随意提出您的建议。

Any question, please don’t hesitate to let me know。

有任何问题，欢迎和我们联系。

Any question, please let me know。

有任何问题，欢迎和我们联系。

Please contact me if you have any questions。

有任何问题，欢迎和我们联系。

Your comments and suggestions are welcome!

欢迎您的评论和建议！

Please let me know what you think?

欢迎您的评论和建议！

Do you have any idea about this?

对于这个您有什么建议吗？

It would be nice if you could provide a bit more information on the user’s behavior。

您若是能够就用户行为方面提供更多的信息就太感激了！

At your convenience, I would really appreciate you looking into this matter/issue。

如果可以，我希望你能负责这件事情。

3. Give feedback

意见反馈

Please see comments below。

请看下面的评论。

My answers are in blue below。

我的回答已标蓝。

I add some comments to the document for your reference。

我就文档添加了一些备注，仅供参考。

4. Attachment

附件

I enclose the evaluation report for your reference。

我附加了评估报告供您阅读。

Please check the attached file for today’s meeting notes。

今天的会议记录在附件里查收。

The attachment is the design document, please review it。

设计文档在附件里，请评阅。

For other known issues related to individual features, please see attached release notes。

其他个人特征方面的信息请见附件。

5. Point listing

列表

Today we would like to finish following tasks by the end of today: 1??.2??。 今天我们要完成的任务：1??.2??。

Some known issues in this release: 1??.2??。

声明中涉及的一些问题：1??.2??。

Our team here reviewed the newest SCM policy and has following concerns: 1??.2??。

我们阅读了最新的供应链管理政策，做出如下考虑：1??.2??。

Here are some more questions/issues for your team: 1??.2??。

以下是对你们团队的一些问题：1??.2??。

The current status is as following: 1……2……

目前数据如下：1??2??

Some items need your attention: 1??.2??。

以下方面需提请注意：1??.2??。

6. Raise question

提出问题

I have some questions about the report XX-XXX

我对XX-XXX报告有一些疑问。

For the assignment ABC, I have the following questions: …

就ABC协议，我有以下几个问题：??

7. Proposal

提议

For the next step of platform implementation, I am proposing…

关于平台启动的下一步计划，我有一个提议??

I suggest we can have a weekly project meeting over the phone call in the near future。

我建议我们就一周项目开一个电话会议。

Achievo team suggest to adopt option A to solve outstanding issue…

Achievo团队建议应对突出问题采用A办法。

8. Thanks note

感谢信

Thank you so much for the cooperation。

感谢你的合作！

I really appreciate the effort you all made for this sudden and tight project。 对如此紧急的项目您做出的努力我表示十分感谢。

Thanks for your attention!

谢谢关心！

Your kind assistance on this are very much appreciated。

我们对您的协助表示感谢。

Really appreciate your help!

非常感谢您的帮助！

9. Apology

道歉

I sincerely apologize for this misunderstanding!

对造成的误解我真诚道歉！

I apologize for the late asking but we want to make sure the correctness of our implementation ASAP。

很抱歉现在才进行询问，但是我们需要尽快核实执行信息。

白骨精Office口语笔记4：发传真写邮件，小case

职场新人在办公室除了听到电话铃就“心惊胆战”外，必定还会听到的两句话就是：“你发个传真过去吧”，“你email我就行”。发传真、写邮件是职场必备招式，不会这些，怎么混职场？

1.发传真必备第一句：你能把它传真给我吗

经典表达：

Could you please fax the invoice/invitation/quotation to me?

你能把#5@p/邀请函/报价单传真给我吗？

举一反三：

Would you like to fax XXX to me?

Please send me a fax. My fax number is XXX.

白骨精须知：传真机号码的构成

国内传真号码：区号（北京010，广州020，上海021，天津022，重庆023）+传真号码

国际传真号码：国际代码（00）+国家代码（中国86，美国1，日本81，德国49）+区号（去掉区号前的0）+传真号码

2.发传真必备第二句：我要给XXX发传真，请给我个信号。

经典表达：

I’m sending a fax to XXX. Please give me a signal.

我要给XXX发传真，请给我个信号。

举一反三：

I guess there is something wrong with their fax machine. It is unavailable now. I’ll send it later.

白骨精须知：发传真一般步骤

Step1：把要传真的纸张，一般有字的一面朝下（各传真机不同，请根据指示操作）放入传真机；

Step2：拨号。

（1）有单独的传真号码时：拨号，在电话接通后，听到“嘀”一声后，按启动键；传真机显示“send”状态后，放下话筒，听到“嘟”一声后，说明传真已发送完成。听到忙音，则重新拨号。

（2） 电话和传真机共用一个号码时：拨号，在电话接通后，请对方给你一个传真信号，听到“嘀”一声后，按启动键；后面步骤同上。

3.发传真必备第三句：传真已发，请查收。

经典表达：

I have faxed you XXX. Please have a check.

我已经把XXX传真给您，请查收。

举一反三：

It would be great if you sign it and fax it back to me.

白骨精须知：有些文件需要对方在收到传真后签名、批注，那么就请对方稍后再把以签名或批注的传真再发还给你。

4.发传真必备第四句：传真有些问题，请再发一次。

经典表达：

I have received your fax. But some pages were missing. Could you please fax it again?

传真已收到，不过有缺页，请再发一次。

举一反三：

There were some pages too blurred to read. Please send it again.

I’m afraid you have sent the wrong file. Could you check it and send it again?

5.写邮件必备：详细信息我会发电邮告诉你。

经典表达：

I’ll email you tomorrow with the details.

我明天发电邮说明详细信息。

举一反三：

I’ll send an email to the parties concerned ASAP.

I’ll write an email to explain the details.

Let me check the email and report to you later.

白骨精须知：外企邮件制度

TO：收件人，主要阅读邮件的人。

CC：CC的全名是Carbon Copy，即抄送。只要是和该邮件所涉及信息相关的人，需要了解该邮件信息的人都要去CC。

BCC：BCC的全名是Blind Carbon Copy，即加密抄送。BCC一般用来放你的下属。 FW：FW的全名是Foward，即转发。你在发邮件给某人的时候，同时转发给其他很多人。

三、这样写邮件，人人都想帮你忙

写邮件是个技术活，尤其当你需要别人帮忙时，如何通过文字表达出自己的感情就非常重要了。有时候，一个友好的邮件开头，一个善意的邮件结尾、一些真诚的客套话，就能让你的邮件人人爱看，看完之后还乐意帮你的忙。

邮件的开头

感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。

1.Thank you for contacting us.

分析：如果有人写信来询问公司的服务，就可以使用这句句子开头。向他们对公司的兴趣表示感谢。

2.Thank you for your prompt reply.

分析：当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们。如果回复并不及时，只要将―prompt‖除去即可，你还可以说，―Thank you for getting back to me.‖

3.Thank you for providing the requested information.

分析：如果你询问某人一些信息，他们花了点时间才发送给你，那就用这句句子表示你仍然对他们的付出表示感激。

4.Thank you for all your assistance.

分析：如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，―I truly appreciate …your help in resolving the problem.‖

5.Thank you raising your concerns.

分析：就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，―Thank you for your feedback.‖

邮件的结尾

在邮件开头表示感谢一般是表示对对方过去付出的感谢，而在邮件结尾处表示感谢是对将来的帮助表示感谢。事先表示感谢，能让对方在行动时更主动更乐意。

1.Thank you for your kind cooperation.

分析：如果你需要读者帮助你做某事，那就先得表示感谢。

2.Thank you for your attention to this matter.

分析：与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。

3.Thank you for your understanding.

分析：如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。

4.Thank you for your consideration.

分析：如果您是在寻求机会或是福利，例如你在求职的话，就用这封邮件结尾。

5.Thank you again for everything you've done.

分析：这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。