商务信函中的7个“C”原则
写信的原则（Writing Principles）已从原来的3个“C”（Conciseness, Clearness, Courtesy）发展到目前的7个“C”：Completeness, Clearness,
Concreteness,Conciseness, Correctness, Courtesy, Consideration
实例
Dear Sirs,
With reference to your letter of April 9, we are pleased to accept your offer of 100 tons of Copper Wire as per your Offer Sheet No.8/070/02B. Please go ahead and apply for your Export Licence. As soon as we are informed of the number of the Export Licence we will open the L/C by cable.
信的本文汉译
关于你们四月九日涵，我们高兴地接受你们第8／070／02B号报盘单所报100吨紫色铜丝。请着手办理申请出口许可证。一经接到出口许可证号码的通知，当即电开信用证。
对商业信函的“完整”要求
要求书信的“完整”， 理由有三：
1．一封完整的书信比一封不完整的书信，有更大的可能性带来预期的效果；
2．一封完整的书信，有助于建立和表达友善关系；
3．一封完整的书信，可以避免由于遗漏重要情况（情报）所导致的诉讼（Lawsuit）；
4．有时，某些不显眼的书信或文件，由于所提供的情况完整而又生动有力（Complete and Effective）而成为极为重要的文件。
一封信写得是否完整，建议用五个“W”来检验，既：
“Who, What, Where, When 及Why(包括How)”
例如在定货的信中，必须明确说明
“需要什么商品”(What you want)
“何时需要” (When you need the goods)
“货物发到何地何人收”(to Whom and Where the goods to be sent)
“如何付款”(How payment will be mande)
如对对方的要求作出否定的答复时（如不能报盘，不能理赔等）应说明理由“为什么”(Why)
BEC中级写作电子讲义(三)
第三讲 商务便函与便条
审题：
Mr Smith, your boss, told you to ask Ms Liu to attend a sales presentation on a new product. Write a note to Ms Liu:
*saying who wants her to attend the sales presentation;
*informing her when and where the sales presentation will be held
有同学写成Mr Smith told me to ask who wants to attend
有同学写成 Please write a note to Ms Liu asking her to attend a sales presentation.
一定要把题目看清楚，再下笔写。
（一）商务便函
一般公司企业往往都印有按照自己公司风格的商业便函，请看下列例子：
Memo To：(收信人)From:（发信人）Date:（日期）Subject:（事由）Message:（正文） 大企业往往拥有许多分支机构，其商务便函信笺就包含较多的内容，如：
Memo
To：(收信人) From:
Company：(分公司) Company
Dept：(部门) Dept
Location & Ext：(地址与分机号) Location & Ext:
Subject: Date:
Message
商务便函一般由以下几个部分组成：
1、Memo： Memo是Memorandum缩写，因此也可以用Memorandum，此外还有Internal Memorandum和Interoffice Memorandum，其意思都是一样的。
2、To：这一标题后面应写收信人的姓名与职衔，姓名前可以用尊称或不用，如： To：Mr. John Smith，Sales Manager
3、From：这一标题后应写发信人的姓名与职衔：职衔可根据需要决定写或不写，但姓名前不要用尊称。
4、Date：日期的写法同书信里日期写法的要求完全一样，不要用数字来表示月份。
5、Subject：这一标题后是写事由的，即用一个或几个词汇简单概括便函的内容，以便查阅。事由必须简洁明了，不要用完整的句子，如：
Changes in Travel Advance Form
Promotion of Staff
Vacation Schedule
Participation in Training Programmes
6、Message
商务便函还可以根据实际需要在末尾增加发信人的姓名首字母、附件、副本抄送等。 例
SCHOOL OF ENGLISH FOR BUSINESSMEMORANDUMTo: Mr. Kingswick, Course CoordinatorFrom: Barnsby CampbelDate: 19 November, 1995Subject: Lesson Plan for 28
November LectureI intend to teach memo writing in my next lecture. I plan to cover the following plans:1. Inside AddressThis is omitted in a memo. As internal communication the reason is
obvious.2. GreetingIt is mere polite to put Mr., Mrs. or Ms before and the office after the name of the recipient You may sometimes address the readers as a group.3. SubjectThis is a phrase to tell the reader what the memo is about. Sometimes only the phrase is given without the word Subject before it.4. BodyThese should be short, less than 10 lines, and concentrate on only one paragraph one idea each: Sometimes for memos with three or more paragraphs, it is advisable to begin each with a heading in capital letters to tell what the paragraph is about. Another practice is numbering the paragraphs for easy reference later on.5. Carbon copyThis is written as c.c. for short. As in a
letter, it lists the persons who are also receiving the memo.6. SignatureOnly the initial is needed, The office and name in print of the writer are omitted. In more casualmemos there is no signature at all.Any thought on my notes? Anything to add? Let me know at tea break.c. c. Mr. P.L. Ducke, Training Officer
（二）商务便条
商务便条一般有四个组成部分：日期、称呼、正文、签名。一些公司有印好的便条笺。如: Message
To: Date: Message
Telephone
MessageFor: From: Tel.: Message:Action required: Please call back Caller will call back later No action requiredMessage taken
by: Date Time
例：让秘书通知推迟约会
Miss Wang ,I ve got an urgent meeting today. Please contact the applicants to postpone the interviews till further notice.DS
分类：
1 告知信息 inform
2 布置安排 arrange
3 征求意见 request
4 询问信息 enquire
5 求助申请 apply
6 推荐建议 suggest
1 告知信息类
例题：
l You are a manager at an auditors called Golding & Co. Your company has just merged with a competitor to become MasonGolding. You have been asked to inform staff of the change of name. l Write a memo of 40 - 50 words:
informing staff of the new name
telling them when to start using the new name
asking staff to use only the new name after that time.
收购与兼并 merger and aquisition
范文：
As a result of our merger with Mason&Co., the name of our company will be changed
MasonGolding. Please start to use the new name on 1 March 2006. You are reminded that only the new name can be used from then on.
remind/ advise
总结：告知用词
tell notify mention express inform explain note report advise
I am writing to tell/inform you that…..
I am writing to explain…. (tell your boss why you cannot attend)
I am writing to express (my regret)
例题
You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff.
Write a memo to staff:
explaining why the courses are necessary
saying which members of staff should attend
announcing when the courses will start
Write 40-50 words on a separate sheet.
[范文]
To: All staff
From: the Training Manager
Date: 1 March 2005
Subject: A Foreign Language Training Course
I was asked to organise a foreign language training course because of the large export order we received recently. It will start on 15 March and will last 2 weeks. Those who will deal with orders should attend this course.
2 布置安排类
l You are Head of Research for an international car manufacturer. You have to make an urgent trip tomorrow to visit Pierre Blanco, a colleague who works for a subsidiary.
l Write a memo of 40-50 words to your secretary:
l telling her who you are going to see and when
l asking her to book flight tickets and accommodation
l telling her what work you would like her to do in your absence.
l Write on your Answer Sheet
subsidiary, parent company, holding company, affiliate, branch, headquarters, representative office 范文：
I need to have an urgent meeting with Pierre Blanco of our Paris office tomorrow. Please book a return ticket to Paris and a hotel room for me as soon as possible. During my absence, please keep me informed of the progress of the project. If there is anything urgent, give me a phone call. 注意口气：比较open the door；
please open the door;
could you please open the door？
I would be grateful if you could open the door for me.
I would appreciate it if you could open the door.
[例文]
You are the manager of a small export company. Peter Watson, an important client, is visiting your
company for three days from 22 October.
Write a note of 40-50 words to your secretary:
Asking her to book a hotel room
Saying where the hotel should be
Giving her the dates
[范文]
比较下面三篇作文，注意内容点和语气的区别。
作文1：Dear Ms Jones,
I am writing to inform you that Mr Peter Watson will be visiting our company. Would you please be so kindly as to reserve a suitable room for him?
Yours sincerely
作文2：Hi Mary,
Look. I’m really sorry to have to trouble you but Peter Watson – a really important client – is visiting the company for three days in October, starting on 22nd, to discuss a contract with us. Please will you book for Mr Watson a really nice hotel room as soon as possible? Thanks very much.
See you soon!
作文3 Mary,
Mr Peter Watson is visiting us in October. Could you please hire a hotel room for him? He is arriving on 22nd October and will stay for three nights. If possible, the hotel should be one near the office. Thank you.
3 询问信息类
[例5]
You are the factory manager of a car company. You are waiting for urgently needed components from your purchasing department.
Write a note to Mr Grayson, the Assistant Purchasing Manager:
enquiring about the reason for the delay;
stating when the components are needed;
suggesting a meeting to discuss future deliveries.
Write 40 - 50 words on your Answer Sheet.
[范文]
I am writing to enquire about the reason of the late delivery of the ordered components. We need the components by next Monday. In order to smooth our cooperation, I suggest that we have a meeting to discuss future deliveries.
4 征求意见类
[例文]
You are a Project Team Leader. You have had to postpone your next project meeting because some of the members of your team will be abroad.
Write a memo of 40-50 words to your project team:
informing them of the postponing and giving the reason
stating a new date and time for the meeting
requesting suggestions for the agenda.
Write on your Answer Sheet.
词汇：postpone; delay
agenda, schedule, timetable
[范文]
I am writing to inform you that the next project meeting will be postponed. Because several team members will be abroad for another project, we will hold our next meeting on 1 August, starting from 9am. Please let me know if you have any suggestions as to the agenda of the meeting. 最后一句话可以替换为：
Do you have any suggestions regarding the schedule?
I welcome your suggestions concerning the timetable.
5 求助申请类
[例题]
You have lost your calculator, and you want to order a new one. You need to make a written request to your supervisor, Ann Ray.
Write a memo to her
saying that you need a replacement
explaining what happened to the old one
asking her to approve the request
Write about 40-50 words.
[范文]
I am writing to apply for a replacement calculator. I found the old one missing after the client meeting
yesterday. As a calculator is essential to my daily work, could you kindly approve this request?
[例题]
You would like to go to a seminar on presentation skills.
Write an email to your line manager:
requesting time off work to go to the seminar
saying when the seminar is
explaining why you want to go
Write 40-50 words on a separate sheet.
词汇：line and staff management, line manager, staff manager
句型：May I have your permission to do sth?
[范文]
To: Nick Johnson
Subject: Presentation Skills Seminar
I would like to attend a seminar on 3 April.
It is about presentation skills. Since I have to make many presentations to customers, this seminar will be very useful.
Could you tell me if it’s possible to take time off work to attend this seminar?
Thanks
Angela
6 推荐建议类
[例题]
Your company’s Sales Department has asked you to give a talk next Friday on your most recent project.
Write an email to Mrs Jay in the Sales Department:
agreeing to give the talk and suggesting a time
saying what equipment you will need
requesting information about the participants.
Write 40-50 words on a separate sheet.
句型：I think.....
Why not......
Shall we......
I suggest.......
总结用法：
总结suggest用法
suggest
suggest doing sth
suggest <noun> eg suggest a holidy
suggest that sb do sth
recommend
recommend <noun> recommend some articles
recommend to sb (eg a friend)
recommend doing sth (eg putting another board up)
recommend that sb do sth
[范文]
To: Anna Jay
Subject: Talk Next Friday
I would like to give the talk suggested by you and I think 9.30am, after the break, would be the perfect time.
Required equipment: - Overhead Project
- Flipchart with Pens
Please give me some information about the people participating.
Renate
BEC中级写作电子讲义(四)
第四讲 商务信函（上）
与前面题型的共性
区别：值得注意的是，大作文本身的特性
1 读者不同 对内/对外
2 信息点数量 3/5
3 阅读量 小/大
4 字数要求 40-50 / 120-140
信函要求：
1、 研究收信人的兴趣所在
2、 采用恰当的语气
体谅对方的态度(You-Attitude) / 自我为中心的态度(I-Attitude or We-Attitude)。
3、语气自然真诚
请比较下面两组例句：
Instead of Say
I have pleasure in informing you．．． I am pleased to tell you／to say．．．
4、言简意赅
5、有礼有节，善解人意
礼貌用语，如your kind enquiry，your esteemed order，your valued custom
6、避免行文冗长
请比较下面两组例句:
Instead of Say
Please see that an enquiry is conducted to determine the reason. Please find out the reason.
7、避免陈词滥调
请比较下面的例句：
OPENINGS
Instead of Say
Adverting to your favour Re (your letter) The writer, wished to
acknowledge Referring to your letter OrThank you for your letter
We are in receipt ofWe began to acknowledgeWe have to acknowledge We have received
We beg to inform youWe beg to think you We are writing to inform youWe thank you
Your esteemed favour to handYour letter to handYours to hand We have received your letter
Your letter to hand
Yours to hand
ENDINGS
Instead of Say
The favour of your early reply will be obliged I shall be glad to hear from you. Assuring you?d our best attention at all timesWe beg to remainWe
remainAwaiting the favours of your early reply Omit all these.
MISCELLANEOUS
Instead of Say
as per according to
idem., inst., prox., ult. name the month
if it is within our power if we can
it will be our constant aim. we shall try
of even date of today
only too pleased to very glad to
per by
Please be good enough to advise us please tell us
take an early opportunity act promptly
yesterday s date Yesterday
your communication your letter, phone, message, etc. your good self you
your favor yours of the 15th your letteryour letter of the 15th Under separate cover separately, or better still,by registered post, etc.
8、措词精确有力
（1）选用简单的词汇
请比较下面两组例子：
在书信中多使用单词而不是词组，在报告中词组应比单词使用频率高一些。
请比较下面两组例子：
Instead of Say
will you be good enough to please
in the near future soon
at the present time now
come to a decision decide
express a preference for prefer
for the reason that because
前面的语言报告表述多，后面的语言书信表述多。
运用简明的语言表达观点。
请比较下面两组例子：
Instead of Say
Every consideration will be given to your request. Your request will be carefully considered.
It gives us much pleasure to inform you. I am pleased to tell you (or to say).
（2）保持词语释义的一致性
避免出现一词多义
避免多词一义的错误
（3）用词准确
避免词义不清的表达方式，如considerable quantity，favourable price，appreciable rise。
（4）措词具体、形象
请比较下面两组例句：
Instead of Say
We have no hesitation in advising you. We advise you.
The preparation of new salary scales is in hand. Now salary scales are being prepared.
9.避免单调平乏
(1) 松散句与掉尾句
松散句 掉尾句
I have an interview as soon as I arrived. As soon as I arrived, I had an interview.
(2) 长句和短句
请看下面的段落：
We regret to have to complain that you have not yet delivered the goods ordered a month ago.（Medium）They are now urgently wanted. (Short) The customer for whom we ordered them threatens to cancel his older unless he receives the goods during next week. (Long) Please therefore arrange to deliver them at once. (Short)
（3）语序变化
英语句子的正常语序是：主语+谓语+宾语。语序的变化可以起到强调作用。
请看下面的例句：
正常语序：I met your representative yesterday.
强调语序：Yesterday I met your representative. (强调yesterday)
还可以运用 It is／It was 引导的强调句式。
正常语序：We note with surprise the contents of your letter.
强调语序：It is with surprise that we note the contents of your letter.
10、全盘布局（LAY OUT）
(1) An opening paragraph referring to the promise made.
(2) A statement that the promise has not been kept.
(3) That the delay is causing your inconvenience.
(4) A closing paragraph requesting completion without further delay.
11、重视开头和结尾段落
开头部分：
（1）开头部分要恰到好处。
（2）不要使用否定性的或不礼貌的词语。
（3）要从对方的角度出发体谅对方(You-Viewpoint)，而不能以自我为中心(1-Viewpoint)。
（4）开始句一定要切合正题，不要东拉西扯，重复对方明知的信息。
（5）起首段落不宜太长。
（6）起首段落要前后一致，保证连贯性。开始句最好提一下上一次联系的情况，显得自然。 结尾段落：
（1） 明确指出希望对方采取的行动。
（2） 如果对方不是行动的执行者，一定要指明动作的执行者是谁。
（3） 说明该行动的具体实施细则。
（4） 指明最后的期限。
（5） 赞赏对方，但除非对方曾为你做过什么，否则不要随便道谢。
（6） 避免使用消极性词汇。
（7） 如若需要，表明愿意提供帮助的态度。
（8） 结尾段落不宜过长。
12.检查
在签名之前，请参考下述问题，检查一下所写信函是否准确、恰当。
(1)布局是否合理?
(2)拼写是否正确?标点符号用得是否恰当?
(3)是否包含所有要点?所传递的信息是否准确?
(4)措辞是否简明、准确、礼貌? ·
(5)．语言是否自然、真诚?
(6)是否做到从对方角度出发，体谅对方?
(7)全文总基调是否合适?能否产生预期的效果?
(8)如果自己是收信人的话，是否愿意收到这样一封信?
如果所有的答案都是“Yes”，那么就可以放心地签名寄送了。
总结常用句型:
Referring to previous contact:
Thank you for your letter of/dated ….
With reference to
Further to
In reply to
Stating the reason for writing:
I am writing to enquire about …
to confirm that
2 询问类 enquiry and reply
3 投诉类 complaint and apology
4 告知变化类 notice of changes
5 邀请类 invitations
（一）常用短语
称为 Dear ……/ 敬语 Yours……
Dear Sir or Madam----------Yours faithfully
Dear Mr./Mrs./Miss/Ms Smith---------Yours sincerely
Dear John-----------Best wishes (私人关系比较亲密)
信的开头：
We are writi ing to enquire about …写信是询问关于……
We are writing in connection with … 写信是关于 ……
We are interested in … and we would like to know … 我们对……感兴趣……我们想知道
asking if …感谢（某日）询问是否……的来信
Thank you for your letter of (date), enquiring about …感谢（某日）询问有关……的来信
We have received your letter of (date), enclosing …感谢（某日）的来信以及随信寄来的……
concerning …我们已收到（某日）关于……的来信
如果写信的开头或者是信中要提到某件事情：
with reference to… 关于……
further to … 继……之后
with regard to … 关于……
I am writing in connection with … 我写信是为了……
A point in your letter gives us great concern that …我们很关心您信中提到的…… Regarding … 关于……
告知好消息
I am pleased to tell you that … 我很高兴的告诉你/通知你……
I am delighted to inform you ……
I am happy to advise you …
We are pleased to inform you that
We have pleasure in informing you that
We have the pleasure to apprise you of
We have the honour to inform you that (of)
坏消息
I regret to tell you that … 很遗憾/很抱歉告诉你/通知你……
I am sorry to inform you …
I am sorry to advise you that …
We regret that … 我们很遗憾……
说明能做与不能做的事情
We are unable to … 我们不能……
We are able to … 我们能……
We have been forced to … 我们不得不……
说明原因
This was owing to … 这是因为……(多半为坏消息)
Due to … 这是由于 ……
As a result of … 这是……的结果
Because of … 这是因为……
请求采取行动，如果紧急的话，可以加上后面的词组
Please could you … as soon as possible 请你尽快……
We would be grateful if you could …without delay 如果你能尽快……，我们将不胜感激
We would appreciate it if you could … immediately… 如你能尽快…… 我们将不胜感激
道歉
We must apologize for … 我们必须为……表示我们的歉意
We apologize for … 我们必须为……道歉
We are extremely sorry for … 我们为……感到抱歉
询问信息
We would like to know about/if … 我们想了解有关……
Please could you give us further detail about … 请给我们更多有关……的信息
We would be grateful if you could let us know about/if … 如果能告诉我们有关……，我们将不胜感激
We would appreciate it if you could inform us about/if … 如果能告诉我们有关……，我们将不胜感激
轻度抱怨
Unfortunately, 然后直接说不幸的事情发生了，比如，
Unfortunately, we have not yet received your payment, we would be grateful if you could make
the payment soon.
提起注意（用在强烈抱怨中）
I should like to draw your attention to (the fact that) … 我想提请你们注意…… I should like to point out that … 我想指出……
I should like to remind you that … 我想提醒你们……
I hope that it is not necessary to remind you that …我希望没有必要提醒你们…… 警告
Unless… 除非……， 否则我们将不得不……
If … (not) …, we will be forced to … 如果……不……， 我们将不得不…….
（二）常用句型
普通结尾：
I look forward to receive your reply/order/products/etc. 期待收到你的答复，定单，产品等
Looking forward to hearing from you. 期待你的来信
提供消息类邮件的结尾
I hope that this information will help you. 期待这些消息会对你有所帮助。
Please contact me if you need any further information. 如果需要更多的信息，请你与我联系
Please do not hesitate to contact me if you are need any further information. 如果需要更多，请随时联系我
Please feel free to contact me if you have any further questions. 有什么问题，请有我联络。
Please let me know if you need any further information. 如果需要更多的信息，请告诉我。
道歉信结尾
Please accept our apologies once again. 请接受我们的歉意
We hope that this has not caused you any in convenience. 我们希望这不会给你造成不便。
私人商业信函，即关系比较非正式
开头：
Thank you for your letter/telephone call/telex/fax. 很感激你的来信/来电/电传/传真。
It was a pleasure to … (meet you at/on…) 很荣幸在…… 时间/地点与你见面。 It was good to …（see you again at/on…）很高兴在……时间/地点再次见到你。 (hear from you again) 很高兴再次收到你的来信。
It was a pity that … ( we did not have more time to talk at/on…) 很遗憾我们上次没有更多的时间讨论……
I am sorry that … ( I missed you when you visited my office) 很遗憾你来我办公室时，我没能见到你。
如果需要，可以在上述四个形式之后加上说过或者没有说过的话，
It was good to talk to you on the telephone today. I was sorry to hear that you had not been so well. 今天能够在电话里和你交谈，真是太好了。听说你病了，我很难过。（
It was pity that I missed you when you visited my office last week. I would have liked to have heard all your news. 很遗憾，上周你来我办公室时， 我没能见到你。 我很乐意听到有关你们的任何消息。
信件主体
要求提供消息：I was wondering if you could help me. 我不知道你是否能帮我。 提供消息：I thought you might be interested to hear that … 我想你可能会对……感兴趣。
抱怨：I am afraid we have a small problem. 恐怕我们有个问题
告知坏消息：I am afraid I have some bad news. 恐怕，有些坏消息。
结尾
I look forward to seeing you again next time I am in …我期待着下次我在…时，与
你见面。
If ever you are in London, please give me a ring or call in. 来伦敦时，给我打电话或来我公司坐坐。
Please give my regard to Dianna Smith. 请替我向Dianna问好。
Please pass my best wishes to Mr. Lund. I hope that he has now recovered from the flu. 请向兰德先生问好。我希望他早日康复
例题
l You are the owner of a clothing factory. A customer has sent you a letter summarising a recent negotiation. You have written some notes on the letter. l Write a 120 - 140 word reply to the buyer using the letter and your notes. l Write on your Answer Sheet.
Mrs P Mirza
Lahore Textiles
6 Ocean Road
Lahore
Dear Parveen
It was good to see you again last week and we are delighted that your silk blouses will be included in our winter catalogue.
As promised, listed below are the points agreed at the meeting.
1. The contract is for the Sheba range of silk blouses in three colours.
2. You will grant us exclusive import rights for the blouses in the UK.
3. The quantity will be 5,000 pieces, with a further option of 3,000.
4. The price per piece will be $ 5.65 for the first 5,000. You will confirm the price for the optional 3,000 pieces.
5. Payment will be by letter of credit.
6. The initial order will be ready ex factory by 1 August 1999.
I trust you will find this in order. I look forward to your written confirmation in due course.
Best regards
Stephanie powell
Chief Purchaser
段落：平头式/缩进式
Block Version（ 平头式 ）
Dear Sir or Madam，
We welcome you the order above order. The prices you mentioned are old ones. The current prices should be 5% higher. However, we accept your order and wish to assure you that delivery will be made immediately we receive your L/C. Our T-shirts and knitting wares enjoy favourable reception in the world market because of their fine quality and excellent craftsmanship. No wonder your
customers have remarked favourably on our products. You may be sure that we shall do our best to maintain our reputation for quality and reliability.
We enclose a quotation for summer wares, such as bathing suits, all cotton vests and shall be pleased to receive further orders from you.
Yours faithfully，
Edward White
范例2 Indented Version（ 缩行式 ）
October 30,2005
Messers Samson Ghadban Co., Ltd.
15 Horns Avenue,
Tripoli Lebanon.
Dear Sir or Madam:
Thank you for replying so promptly to our enquiry for lightweight extinguishers and also for your offer to arrange a demonstration.
Our general manager and our office manager will both be able to meet Mr Burton at any time during the morning or afternoon of Thursday, November 10th. It would be helpful if Mr Burton would write or phone to let us know at what time we may expect him.
Yours faithfully,
John Black
范文：
Dear Stephanie,
Thank you for your letter of 1 March. We are delighted that the Sheba range will be in your catalogue.
There are, however, some small points which need clarifying.
l The Sheba range comes in six colours. Please look at the samples and confirm which three colours you would like.
l You referred to the further option of 3,000 pieces. I thought we had agreed on 4,000. Please confirm the correct figure.
l I can confirm the optional pieces will cost $ 5.25 each.
Unfortunately, due to a full order book, we are unable to deliver by 1.8.99. The earliest date would be 15.8.99. I hope this will be acceptable.
I look forward to hearing from you soon.
Yours sincerely,
Parveen Mirza
例题
l The company you work for is expanding rapidly and is looking for new
premises. Your Managing Director is interested in Waterside Industrial Park, and has asked you to write a letter to find out more information.
l Read Waterside Industrial Park?s advertisement below, on which your Managing Director has already made some notes.
l Then, using all your Managing Director?s handwritten notes, write your letter to Rosemary Brown at Waterside Industrial Park.
l Do not include postal addresses.
l Write 120-140 words on a separate sheet.
WATERSIDE INDUSTRIAL PARK
ü A variety of large and small units available.
ü Financial help available for many companies moving to the area.
ü Excellent road and rail links with all parts of the country.
ü Skilled labour force for manufacturing or service sector business.
For an information pack, please contact: Rosemary Brown
Waterside Industrial Park
Phone (11) 8008866
Fax (11) 323 6644
[范文]
22 July
Dear Mrs Brown
Subject: New Premises
With reference to your advertisement in the local newspaper, I would like to have more information about the above.
Could you tell us which other firms are in the area, and what are the sizes of the units available for rental.
Regarding the financial help mentioned, could you inform us who would qualify for it and how to apply.
Another point to clarify is the skilled labour costs compared with other areas. Finally, we would be grateful if you could send us the information pack to our
address.
We look forward to hearing from you soon.
Yours sincerely
Alya Maideen
常用句型：
I am writing to enquiry about …
I am interested in your …
I would be very grateful if you could send me …
I would like further information about …
例题
Your Managing Director has asked you to reply to the letter below which is about a proposed educational visit to your company by a local school. He has written his comments on the letter.
SUNDSTROM TECHNICAL COLLEGE
Re: Educational Visit
Dear Mr. Takahashi,
Thank you for your recent letter accepting our request for an educational visit to your company.
too many - 25 maximum
I have spoken to the students concerned as well as the teacher who will
accompany them. They are a group of 35 students, aged between 17 and 18, and will be taking part in the visit as part of their careers development programme.
I would like to suggest Friday 10th December. The group will leave here at 9:00 am and should be with you by 9.45 am.
Monday of following week better – time?s fine
I understand the training officer is willing to give a talk to the students about the company?s training programme. This will be of considerable value, and I wondered if it would be most effective at the beginning of the visit.
Training officer not available until 11:30
Finally, would it be possible for the students to talk to some new employees in an informal ?question and answer? session?
No, sorry! Cannot release employees from duties.
I would be grateful if you could inform me as to whether these proposals are suitable and would like to thank you once again for your co-operation with the scheme for ?School and Business Links?.
Yours sincerely,
Mr Yamaguchi,
Headteacher.
· Write a letter (120 - 140 words) to the head teacher explaining the changes
the Managing Director would like to make to the visit.
· Write on your Answer Sheet.
范文：
Dear Mr Yamaguchi,
Thank you for letter dated 27 July 2005, in which you put forward some suggestions for the proposed visit to our company.
There are, however, a few changes which I would like to make to your suggestions.
*
*
*
*
In order to confirm the above arrangements, I suggest that we discuss these over the telephone at your earliest convenience.
I look forward to your early reply.
Your sincerely,
关于求职信
1 length
2 type/ handwritten
3 structure
i the opening
ii why them
iii why you
iv the ending
结尾例句：I look forward to discussing my application in more details with you at interview
BEC中级写作电子讲义(五)
第五讲 商务信函（下)
投诉信结构：
投诉事由
详述事件/投诉理由
提出要求
常用句型：
Letters of complaint
I am writing to complain about ?
I am not satisfied with ?
I must therefore insist that ?
例题
l You recently attended a one-day training course on health and safety. You were disappointed with
the course and you have decided to write a letter of complaint to the training company.
l Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement.
l Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services.
l Do not include postal addresses.
l Write 120-140 words on a separate sheet.
GBG Certification Services
Good for business, good for you.
Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff.
Our one-day courses include:
Experienced and highly-qualified trainers
High-quality information packs
Small groups (maximum 8 people)
Price includes lunch and refreshments
All one-day courses run Monday-Friday from 9.30-17.00.
For more information contact:
Mora Geddings
GBG House
Summerfield Road
Oxford OX8 4DN
[范文]
Dear Mrs Geddings,
I write regarding a training course on health and safety which I attended 27
November.
When I booked this course, I chose your company as it came highly
recommended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies, which was not promised. The class was supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started 1 hour late, and the lunch that was served, was cold.
I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter.
I look forward to hearing from you.
Yours sincerely,
Lisa Kostevska
Cabin Attendant
索赔：
compensate, indemnify, refund, apologise
投诉信范文：
Dear Sir or Madam
I am writing to complain about your Tour 5210 to Mexico on 15 June.
The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your
advertisement said “superior hotels and fantastic food all the way”. We must insist, therefore, that you refund at least 10% of our money as compensation.
If we do not receive adequate compensation within 7 days, we will be forced to write to the local newspaper.
Yours faithfully
比较强烈投诉抗议信:
Dear Sir or Madam
I am writing about the heating unit you installed for us on 15 March last year. Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks.
I should like to remind you that we wrote to you on 9th December last year because it was making a strange noise, but you did not give us a reply.
We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000.
Your faithfully
道歉信结构：
表示歉意
解释原因
处理意见
再次道歉
Letters of apology
I am writing to apologise for/about
This was due to ?
Unfortunately, we have been unable to ?
I am sorry for any inconvenience this has caused.
I can assure you that we will?
例题
l You are the secretary in a company which makes plastic tableware. Your boss has left the letter below for you to answer.
l Write a letter of 120 - 140 words to Ms, Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss. l Do not include addresses.
l Write on your Answer Sheet.
Chris: please write back to Ms Jereme with
regrets, etc. We mustn’t lose this customer
Thanks - Hugh.
QUALITY
CAFETERIAS INC.
NEW ROAD
MELBOURNE
6 October 1997
The Manager
Plastic – A – Plenty Co.
Gough Industrial Estate
Melbourne
Dear Sir or Madam
5 years to be exact. PLASTIC TABLEWARE-Product nos. 0821 (forks) and 7234 (bowls)
We have used your company as a supplier to our restaurants for several years, and until recently the quality of your products has always been good.
However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias. We will replace them free of charge.
I do hope that such a delivery will not be repeated, and that your supplies to us in the future will again be of high quality. If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards I am sure you will be able to provide us with a satisfactory explanation.
So do I! It was the faulty packing machine
( now repaired. )
Tell her it won’t happen again – she’s an excellent Customer, so please offer our apologies.
Yours faithfully,
Ann Jereme
Restaurants Director
范文：
Dear Ms Jeremy,
Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.
After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.
I would like to offer our apologies once again and thank you being an excellent customer.
Yours sincerely,
例题
l You work in the Sales Department of an international company. Manuela Garcia, an important client, is visiting your company for a day. There are some
changes to the itinerary you sent her last week.
l Write a letter of 120 - 140 words to Ms Garcia, using the original itinerary and your handwritten notes, informing her of the changes.
Proposed itinerary for one-day visit of Manuela Garcia
Wednesday 20 October
11.00 Ms Garcia arrives on flight 1 B 432 from Madrid
John Sallis to meet Ms Garcia at airport
45
11.30 Arrival at company
John Sallis to give Ms Garcia an introductory tour of company
12.30 Lunch at White Hart restaurant
( John Sallis, Carol Snape, Tom McAllister Sue Smith Manuela Garcia )
14.00 Meeting in boardroom
( Carol Snape Tom McAllister Sue Smith Manuela Garcia )
15.30 Coffee break
16.00 Product presentation
( Carol Snape, Tom McAllister; Sue Smith Manuela Garcia )
18.00 John Sallis to take Ms Garcia to the airport
19.30 Ms Garcia departs on flight 1 B 886 to Madrid
例题：
Dear Ms Garcia,
Further to last week’s correspondence, I am writing to inform you that we have to make a few changes to the original itinerary for Wednesday 20 October. Firstly, in order to allow plenty of time for you to travel from the airport, your tour of the company will be slightly shorter than the hour which we had originally planned. Secondly, please note that as the White Hart is full on
Wednesday, lunch will be at the Swan Hotel. Carol Snape will, however, not be joining us due to a previous engagement.
It has been confirmed that Tom McAllister will show the new video about our new natural shampoo range at 16.00. As John Sallis has to leave early, Sue Smith will accompany you to the airport for your evening flight.
If you have any questions, please do not hesitate to contact me.
Yours sincerely,
例题
l You are responsible for planning the magazine advertising of your company’s new product, which is a polish for cars. You have just received the letter below from the magazine that you are going to advertise with. You have also received a memo from your Marketing Manager about the advertising campaign. l write a letter of 120-140 words to Mr Ellwood at the magazine, telling him about the changes to the advertisement booking, and asking him or any other information that you require.
Dear Ms Beddington,
Thank you for your advertisement booking, the details of which I confirm below. Name of Company: Autocare Products
Name of Product: Supergloss
Details of Advert:1/2-page black and white
Advert will appear in: June, July and August issues of the magazine
Cost of advert:$350 per issue (3 issues=$1050)
Discount:5% for early booking
Total Cost: $997.50
We trust that this is satisfactory.
Yours sincerely,
Memo
To: Cathy Beddington
From: John Humphrey
Re: New Product advertising
The Managing Director has approved an increase of budget on this campaign, so we can go for: colour advert, six issues.
Could you contact the magazine and get them to change this? Please check the price and the possibility of a bigger discount.
Also tell them to get the product name right—Supagloss.
Thanks
5点：colour advert
six issues
check price
bigger discount
supagloss
邀请信
句型：
Inviting/ Offering
We should like to invite you...
We should be very pleased if you could...
We should be delighted if you could...
Thanking
Thank you (very much) for your (kind) invitation to...
It was very kind of you to invite me to...
I was delighted to receive your invitation to...
Accepting
I would be very pleased to...
I should be delighted to...
Declining
Unfortunately, due to ......, I am unable to......
例题：
要点：邀请访问英国并且参观工厂
请客人看剧
日期在11月
内容点 Thanking Ms Goddard for her letter
accepting the invitation to visit the company
accepting the invitation to the theatre
saying the date are unsuitable and explain why
suggesting an alternative date
范文
Dear Ms Goddard,
With reference to your letter of November 3, I am writing to thank you for your kind invitation.
I would be very pleased to accept your invitation to see Trackplus’s production facilities. I would also
be interested in meeting your colleagues at Head Office, the design team in
particular. I should also be delighted to accept your offer of arranging for me to see a play in the West End.
Unfortunately, due to a business trip abroad, I am unable to come to England at the end of November as you suggested. However, as I feel it is important that we meet before Christmas I would be grateful if you could tell me if the second week of December would be suitable for you?
I look forward to hearing from you again.
Yours Sincerely
Paolo Fellini
Test 4
PART TWO
l You are in charge of technical resources in your company. You have just
received a letter from the Customer Services Manager at JLM Communications, who are installing a new telephone switchboard at your offices.
l Look at part of the letter below, on which you have already made some handwritten notes.
l Then, using all your handwritten notes, write a letter to JLM’s Customer Services Manager.
l Write 120-140 words.
l You do not need to provide postal addresses
We would like to begin installing your new telephone switchboard on Tuesday 10 June. We hope to finish the work as soon as possible.
Please note that extension numbers beginning with 8 will now start with 5 and that all others will start with 3.
If you have any technical queries, please contact our technical representative at our main office.
A copy of our invoice is attached.
Dear Sir or Madam,
I would like to thank you for your letter, dated 15.5.2003.
Firstly, unfortunately, we have an international conference on the 10th of June. Therefore, this date is not convenient for us.
Could you please start at the 11th of June?
Furthermore, we would like to know how long the work will take.
Concerning the numbers. The system you announced seems to be difficult. Is there an easier way to handle this problem with different numbers?
As for our further requests, could we have a direct telefon number as well as the name of the person, dealing with us?
We are looking forward to paying the bill as soon as the work is successfully finished in case of any theesing problems.
We are looking forward to hearing from you.
Yours faithfully