英文投诉信模板

Dear __①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about________.

③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）.

⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Ming

常见抱怨信范例

For Delay in Shipment (由于发货延迟而抱怨)

Dear Sirs ,

The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to（不得不）cancel the order and obtain the goods elsewhere.

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经典：商务英语10种抱怨信函写作篇

Complaints & Claims （抱怨和索赔信函）抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。

　　书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚　、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。

　　1） For Delay in Shipment (由于发货延迟而抱怨)

　　Dear Sirs ,

　　The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.

　　Please look into the matter as one of urgency and let us have your reply as early as possible .

　　Yours faithfully,

　　亲爱的先生们：我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。

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A5 student dormitory

Huaihai Institute of Technology

Tel: 9090980

407588998@qq.com

April 7

Student canteen

Huaihai Institute of Technology

Dear Sir,

I am writing to tell you something about our student canteen.

Comparing with the other schools, our canteen is always expensive, and the canteen supplies us with few kinds of food. This gives us little choices.

Schools teach good nutrition as part of the curriculum, and then the canteen contractor sell junk food in the school canteen because they need to make a profit.

So I do really hope you can improve the student canteen. I hope the school canteen can provide us nutritious and cheap food.

Yours sincerely,

Scarlett

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经典英文抱怨和索赔信函范文 抱怨和索赔信函（Complaints & Claims）的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。

书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结

果）。

1）For Delay in Shipment（由于发货延迟而抱怨）

Dear Sirs,

The furniture we ordered from you should have reached us a week ago. Needless to say, the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately. Otherwise we shall be obliged to cancel the order

and obtain the goods elsewhere.

Please look into the matter as one of urgency and let us have your reply as early

as possible.

Yours faithfully,

John Thomas

亲爱的先生们：我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带

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Dear Mr. President,

I’m very lucky to attend this world-famous university, but I’m afraid I’m not content with the canteen service on campus.

Firstly, the quality of the dishes should be improved. Undoubtedly, there are a lot of delicious dishes, but all the year round, they remain the same. More and more students are complaining about eating the same food each day. So I think the most urgent problem is to add variety.

Secondly, the price is a bit too high. Many of us hope that the canteen can provide us with not only delicious but also inexpensive food.

Finally, the environment is so noisy that we can’t enjoy our meals in good mood. I suggest that there be some soft music to help us relax.

The above-mentioned suggestions are not just mine, but also many other students’. We hope our respectable president will pay attention to our suggestions.

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商务英语的10种抱怨信函写作

Complaints & Claims （抱怨和索赔信函）

抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。 　　

书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。 　　

1） For Delay in Shipment (由于发货延迟而抱怨) 　　

Dear Sirs , 　　

The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be oblige d to cancel the order and obtain the goods elsewhere. 　　

Please look into the matter as one of urgency and let us have your reply as early as possible .

Yours faithfully,XXX 　　

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Tuesday 26th March 2013-3-27

Dear Sir,

I am writing to complain about your hotel. Unfortunately it was nothing like what I expected because these were too many problems, it was completely different from any other five star hotel.

I must complain about the room. This room not only expensive but was also small. I pay ￥250 a day, but the room just 30 square meters. The room was also very dirty, no window,the bed was broken and uncomfortable, the shower had not hot water, the TV broken and the room is very hot but there was no air conditioning.

Oh, my neighbor was noisy all night, I can’t fall asleep. And the food is bad in the restaurant. I hope you can solve these problems immediately, I look forward to hearing your reply.

Your faithfully

Young

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