关于商务电子回复邮件格式表格

一、关于主题

1. 一定不要空白标题。

2. 标题要简短，不要让outlook用….才能显示完标题。

3. 最好写上来自**公司的邮件，以便对方一目了然，又便于留存。时间可以不用注明，一

般邮箱会自动生成，写了反而累赘。

4. 标题要能真实反映文章的内容和重要性，切忌使用含义不清的标题。

5. 一封信尽可能只针对一个主题，不在一封信内谈及多宗事情，以便于日后整理。

6. 可适当用使用大写字母字符（如“* ！”等）来突出标题，引起收件人注意，但应适度，

特别是不要随便就用“紧急”之类的字眼。

7. 回复对方邮件时，应当根据回复内容需要更改标题，不要RE一大串。

8. 最重要的一点，主题千万不可出现错别字和不通顺之处，切莫只顾检查正文却在发出前

忘记检查主题。

二、关于称呼与问候

1. 恰当地称呼收件者，拿捏尺度。

2. 邮件的开头要称呼收件人。在多个收件人的情况下可以称呼大家、ALL。

关于格式，称呼是第一行顶格写。

3. Email开头结尾最好要有问候语

最简单的开头写一个HI, 中文的写个“你好”或者“您好”，开头问候语是称呼换行空两个写。

结尾常见的写个Best Regards,中文的写个“祝您顺利”之类的。若是尊长应使用“此致敬礼”。 注意， 在非常正式的场合应完全使用信件标准格式，“祝”和“此致”为紧接上一行结尾或者换行开头空两格，而“顺利”和“敬礼”为再换行顶格写。

三、正文

1. Email正文要简明扼要，行文通顺。

若对方不认识你，第一件应当说明的就是自己的身份，姓名或你代表的企业名称是必须通报的以示对对方的尊重，点名身份应当简明扼要，最好是和本邮件以及对方有关，主要功能是为了收件人能够顺利地理解邮件来意。

Email正文应简明扼要的说清楚事情，如果具体内容确实很多，正文应只作摘要介绍，然后单独写个文件作为附件进行详细描述。

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1.无法提供客户想要的产品时回复 Dear

Thank you for your enquiry of 12 March cate 9 cable.

We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.

We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commission 2%. Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.

Sincerely,

2.对客户一般讯盘的三种回复

Dear Mr. Jones:

We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.

In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.

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邮件回复范文

Hope you are fine, my friend.

It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!

If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with your. 如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)

Glad to contact you again!

Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would appreciate for your any comment about our offer, including price, quality, service. No matter if it is positive answer, It is great help for us to meet your requirement.

Waiting for your favorable reply soon!

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“在商务交往中要尊重一个人，首先就要懂得替他节省时间”，电子邮件礼仪的一个重要方面就是节省他人时间，只把有价值的信息提供给需要的人。

要区分To和CC还有BCC（区分收件人、抄送人、秘送人）

1.To的人是要受理这封邮件所涉及的主要问题的，理应对邮件予以回复响应。（收件者：就具体某项工作而已，一般指直接处理者、需要跟进者、需要回复者）

2.而CC的人则只是需要知道这回事，CC的人没有义务对邮件予以响应，当然如果CC的人有建议，当然可以回Email.（抄送：指只需要知道，例如：上级、其他相关需知道的部门的同事）

3.而BCC是秘送，即收信人是不知道你发给了BCC的人了的。这个可能用在非常规场合。

4.TO，CC中的各收件人的排列应遵循一定的规则。比如按部门排列；按职位等级从高到低或从低到高都可以。适当的规则有助于提升你的形象！

5.只给需要信息的人发送邮件，不要占用他人的资源

6、转发邮件要突出信息

在你转发消息之前，首先确保所有收件人需要此消息。除此之外，转发敏感或者机密信息要小心谨慎，不要把内部消息转发给外部人员或者未经授权的接收人。

如果有需要还应对转发邮件的内容进行修改和整理，以突出信息。不要将RE了几十层的邮件发给他人，让人摸不着头脑。

关于主题

主题是接收者了解邮件的第一信息，因此要提纲挈领，使用有意义的主题行，这样可以让收件人迅速了解邮件内容并判断其重要性。

1.一定不要空白标题，这是最失礼的

2.标题要简短，不宜冗长，不要让Outlook用?才能显示完你的标题

3.标题要能真反映文章的内容和重要性，切忌使用含义不清的标题，如“王先生收”

4.一封信尽可能只针对一个主题，不在一封信内谈及多件事情，以便于日后整理

5.可适当用使用大写字母或特殊字符（如“*！”等）来突出标题，引起收件人注意，但应适度，特别是不要随便就用“紧急”之类的字眼。

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几种邮件的回复范文

（1），Hope you are fine,my friend.

It is regret that I haven’t receive any information from your side.May I have your idea about our offer?We will try to satisfy you upon receipt of your reply,as we don’t want to lost a good customer like you!

If there is anything we can do for you,we shall be more than pleased to do so.Hope we can build good cooperation with you.

(2), Glad to contact you again!

Have you kindly check my offer?Hope they are workable for your market!Sorry that we still don’t receive any information from you.I would appreciate for your any comment about our offer,including price,quality,service.No matter whether it is a positive answer or not.It is a great help for us to meet your requirements.

Waiting for your favorable reply soon!

(3),Good day!

My quotation of digital photo frame you might have received and considerated.Could you kindly advise your comments at your earlier convenience?

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外贸邮件回复范文：

收到客户询盘时的回复：

Dear Sir,

We hereby acknowledge receipt your inquiry of XX, (products) and I just got the information form our production department, these standards are available for us. And the now pls check the quotation below:

The specification you required:

The length:

The diameter:

The material

……

The price: XX usd /pcs FOB (Tian Jin)

I hope this is the one in your favor, as an experienced company (ISO9001:2000) in the XX field for more than 20 years. And we take the opportunity seriously to cooperate with you. If you have any questions, pls feel free to contact me. I will try my best. Thanks and regards

Singature

客户询盘模糊，像客户询问规格

Dear Sir,

Thanks for your inquiry of our XX (products). On Dec. 10th. And we are in XX field for many years, so we are confident we can do it. But the specification you given is still lack. Such as the diameter, material, quantity and so on…, so pls can you send us the details? The drawing (CAD) is ok.

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这是我在福步上抄的，你们把自己的产品套

进去就好了

第一次询盘的客户，邮件回复如下：

Thanks for your inquiry.

We are professional supplier of printing machine at competitive price。

Here is attachment with some prictures of our products may suit your requirements,

for more, please check our Website（）, and select products that you are interested in.

We have great interest in developing business with you, could you have any inquiry and comments,

we would like to talk in details through MSN or mail or any way you like.

Any help & question,we shall be pleased to be on service of you.

Looking forward to your prompt reply.

Best wishes,

（要带附件）

几天过去了，客户没有回复，用下面模板跟进：

For several days no news from you, my friend.

I am writing for reminding our offer for items of printing machine dated on ~~（日期）~~~~~~according to your relative inquiry,

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