.深盼贵公司及早回复

(1) We hope to receive your favour at early date.

(2) We hope to be favoured with a reply with the least delay.

(3) We await a good news with patience.

(4) We hope to receive a favourable reply per return mail.

(5) We await the favour of your early (prompt) reply.

(6) A prompt reply would greatly oblige us.

(7) We trust you will favour us with an early (prompt) reply.

(8) We trust that you will reply us immediately.

(9) We should be obliged by your early (prompt) reply.

(10) Will you please reply without delay what your wishes are in this matter?

(11) Will you kindly inform us immediately what you wish us to do?

(12) We request you to imform us of your decision by return of post. (13) We are awaiting (anxious to receive) your early reply.

(14) We should appreciate an early reply.

(15) We thank you for the courtesy to your early attention.

(16) We hope to receive your reply with the least possible delay.

(17) Kindly reply at your earliest convenience.

(18) Please send your reply by the earliest delivery.

(19) Please send your reply by messenger.

(20) Please reply immediately.

(21) Please favour us with your reply as early as possible.

(22) Please write to us by tonight's mail,without fail.

(23) May we remind you that we are awaiting your early reply?

(24) May we request the favour of your early reply?

(25) A prompt reply would help us greatly.

(26) A prompt reply will greatly oblige us.

(27) Your prompt reply would be greatly appreciated.

(28) Your prompt attention to this matter would be greatly esteemed.

(29) We look forward to receiving your early reply.

(30) As the matter is urgent,an early reply will reply.

(31) We reply on receiving your reply by return of post.

(32) We request you to accept our warmest thanks for the anticipated favour.

(33) We thank you in advance for the anticipated favour.

盼望以传真答复

(1) We await your reply by fax.

(2) Please fax reply to fax this morning.

(3) We are anxiously awaiting your reply by fax.

(4) Please arrange for your fax reply,or long distance call,to reach us befour noon Monday.

(5) Fax reply immediately.

(6) Please acknowledge by fax the receipt of these instructions.

(7) Please do not fail to fax your reply immediately on receipt of this letter.

(8) Please fax your decision without delay as we have offers awaiting.

(9) Oblige us by replying by fax before noon tomorrow,as we have another offer.

(10) Inform us by fax of your lowest quotations.

(11) Fax in time for us to write you in reply by 7 p.m mail.

(12) Fax me from Osaka before noon stating your telephone number.

(13) Kindly reply me by wire.

.承蒙贵公司重视,感谢之至

(1) Please accept our thanks for your usual kind attention.

(2) Please accept our thanks for the trouble you have taken.

(3) We are obliged to you for your kind attention in this matter.

(4) We are greatly obliged for your trial order just received.

(5) We wish to assure you of your appreciation of your courtesy in this matter.

(6) We thank you for your order just received.

(7) We thank you for the special care you have given to the matter.

(8) We tender you our sincere thanks for your generous treatment of us in this affair.

(9) Allow us to thank you for the kindness extended to us.

(10) We are very sensible of your friendly services on our behalf,for which please accept our sincere thanks.

.回函迟误,请见谅

(1) Please excuse my late reply to your very friendly letter of March 1.

(2) I hope you will forgive me for not having written you for so long.

(3) I hope you will excuse me for not having replied to you until today.

(4) I humbly apologize to you for my delay in answering your kind letter of May 5.

(5) I have to (must) apologize you for not answering your letter in time.

我们将随时为你服务

(1) We assure you of our best services at all times.

(2) We shall spare no efforts in endeavouring to be of service to you.

(3) We shall be pleased to be of service to you at all times.

为贵公司带来不便,特此致歉,并请原谅

(1) We hope you will pardon us for troubling you.

(2) We regret the trouble we are causing you.

(3) I regret the trouble it caused you.

(4) We trust you will excuse us for this inconvenience.

(5) We wish to crave your kind forbearance for this trouble.

(6) We solicit your forbearance for such an annoyance.

(7) Kindly excuse me for troubling you in this metter.

.对此错误,谨致歉意,务请原谅

(1) Please excuse this clerical error.

(2) We tender you our apology for the inconvenience this error may have caused you. (3) We request you to accept our regret for the error of our clerk.

(4) We greatly regret that we have caused you such an inconvenience.

(5) We wish to express our regret for the annoyance this mistake has caused you.

(6) We frankly admit we were at fault and we are anxious to repair the consequences.

恳请贵公司支持惠顾

(1) We solicit a continuance of your valued favour.

(2) We solicit a continuance of your confidence and support.

(3) We hope we may receive your further favour.

(4) We hope to receive a continuance of your kind patronage.

(5) We request you to favour us with a continuance of your kind support.

(6) We solicit a continuance of your kind patronage.

.若有机会本公司也愿提供类似服务

(1) It would give us great pleasure to render you a similar service should an opportunity occur. (2) We wish to reciprocate the goodwill.

(3) We shall on a similar occasion be pleased to reciprocate.

(4) We hope to be able to reciprocate your good offices on a similar occasion.

(5) We are always ready to render you such of similar services.

(6) We shall at all times be willing to reciprocate such of similar favour.

(7) We shall be happy to have an opportunity of reciprocating to you on a similar occasion.

第二篇：外贸邮件

1. 和H相识是通过他们总公司的一个业务经理M， 和M是在去年年初开始联系的，不过

仅限于询价、报价、图纸和跟踪， 经过反反复复的报价、追踪却不下单之后，我开始厌了，这时候我们已经联系了差不多一年了。从今年年初开始我都再没收到他的询盘，之间时不时会去几封邮件问候问候也顺便打探下情况，但是一直没收到回复。我差不多要放弃这个原本我很期待的客户。

2.正当我很失落几乎准备放弃的时候，H的邮件来了

XX

I received your contact information from my colleague, M（就是H总公司的业务经理）

Can you please confirm if your company is XX certified? I would also like to know the top 5 best-selling products from your company. This helps us determine what is your best strengths.

Thank you. Looking forward to your reply.

H

一看到他的头衔我乐了，是个采购经理，心想这个有点希望了， 我就乐颠颠地赶下班之前回复了他的邮件。

Dear H,

Good morning! Many thanks for your Email.

Yes, we are XX certified company, please see attached our XX certificate.

Our 5 best selling products are X, X, X, X and X.

What would you still like to know about our company? I will be very pleased to introduce you.

Thanks again for your kind attention!

XX

之后过了一个星期我都没收到他的邮件，心想完了，肯定是我邮件回复的有问题，之后我就又去邮件问他是不是我的回复令他不满意，所以他没回复我，可是他依然没有回复我，这下我又有种失落感，心想算了，人家不过是做个市场调研而已吧。

3.就在我打算放弃跟踪，转战其他客户的时候，我收到了来自H的实单询价，自此距他第

一次联系我已经过去一个月零四天了。

XX

Attached is a new RFQ for your attention.

Please be aware that our XX (产品名) are XX standard, and with XX logo.

Looking forward to your soonest reply.

Thanks

H

收到这封邮件我有点出乎意料，之后给客户回复如下：

Dear H,

Good morning! Many thanks for your contact again and sending inquiries to me.

I thought you wouldn't contact me again, but to my surprise...I'm very glad. Thank you!

I will get ready the quotaitons for you as soon as possible and then send them to you.

XX

客户当天就回复了

XX,

Thanks for your e-mail.

Sorry it took so long to reply back to you. XX （我们公司）was identified as an approved supplier earlier this year, but it took time for us to put your com

pany name on our Approved Supplier List. We removed 4 old suppliers from our List

due to poor quality, bad service and late deliveries. XX(我们公司) is on

e of two new companies we added, and you will be pleased to know we will be consolidating more orders with our existing/new approved suppliers.

If you have any questions regarding our Sourcing/Procurement strategy, please feel free to ask me.

Regards

H

收到这封邮件我的心里顿时舒坦了很多，毕竟证明我之前的付出还没白费，嘻嘻，之后又跟客户发了邮件。

2. Dear H,

Good morning! Thank you very much for your trust in our company.

I keep in touch with your colleague M for a long time and our company has been under your evaluation up till now. It's completely reasonable for such a big company like yours in USA.

Hope we can pass your evaluation and be one of your suppliers to provide you our best quality, service and shortest delivery time.

It will be our honor to work with you.

XX

之后也很快将价格报给了客户，也马上得到了他的回复

XX,

Thanks for your quote. Your prices & delivery time look pretty good. FYI, for this quotation, there is a second part to it.

Attached is the remaining balance of the products (i.e. Part II) that our end-user came back asking us to quote.

Please review carefully & send us your quote tomorrow. Xie xie!

H

这么高效率的客户我还是第一次碰到，然后不得不再次相信这是真的实单询价啊。

很快又报价给H了

紧接着又收到他们另外一个项目经理G的邮件

XX,

Our terms would be net 30 days from receipt of your invoice. See section 4 of our terms and conditions.

Can you advise if quote is valid?

G

跟我开始谈付款了，说明单子应该很快就会有了，不过看过这个付款条件我有点犯晕，30天啊， 那就说明没任何预付款， 老总不会答应的，于是我就给她去了邮件。

Dear G,

Good morning! Many thanks for your kind information.

With respect to section 4, that's to say, we can't receive any your payment before shipment?

Am I proper understanding?

XX

她回复得很迅速

Hello Miss XX,

We wanted to point out to you that we had those terms for most suppliers. They may not have been understandable.

While we would honor a first “payment in advance” request from XX(我们公司) for our first order, we do want to pay at 30 days after receipt of your invoic

e (basically once goods arrive in USA) for any future orders.

Let us know if you can accept.

XX

同意第一个订单付就付吧，我同意，但是之后的订单我要30% 预付，剩余70% B/L, 这是我所能争取的最好付款方式了，因为我们老总的原则是不见钱不许发货，我只能连骗带猛把货想办法到时候给先发出去。就这么定了，于是给客户回复到：

Dear G,

Good morning! Thanks for your response.

I appreciate you for your understanding that you can arrange a first "payment in advance". Usually here in China most of orders need "payment in advanc

e", I understand that this payment term is not reasonable for you and it's dangerous, but from our side, if we won't receive any payment before shipment it's also dangerous.

So I wonder if you could accpet 30% advance payment and 70% balance by B/L copy or L/C at sight in the future orders?

It will be deeply appreciated if you can consider our suggestion.

XX

很快她又回复我了

3. We can work with 30%/70% but will be reaching out to you to establish better terms

(by contract or supplier agreement) in future.

Thanks again,

G

总之她是同意了，之后又加班跟她来往了几封邮件好让她记得我，嘿嘿，付款方式暂时搞定，坐等他们的订单吧。

半小时后又收到她的邮件

We are in process of drafting specific supplier contracts depending on product and our sales needs.

For terms that are favorable to us, obviously less burden on you (ex: inventory stocking, etc.).

We will be in touch soon through either myself or purchasing manager, H.

PS- I will be placing an order for stock with XX(我们的产品名称) to be fulfilled by XX(我们公司). Pls be on the look out for our p.o.

Regards

G

收到这封邮件我心定了，总之她要给个库存订单，不管大还是不大，总之能给我还是好的。

4.于是，第二天就收到来自他们采购经理H的PO, 虽然不多，只有2W美金，但是我

心满意足了，自己的努力没白费，心里还是乐乐的。

XX,

Attached is the latest PO for your immediate attention (see attached), along with a copy of our terms & conditions.

Please advise soonest delivery and send GA drawings asap.

Thanks

H

就这样收到了这个客户的第一单，从报价到下订单总共用了三天时间， 不得不佩服下这个客户的神速，这样的客户你多来点吧，姐稀饭，哈哈。

紧接着赶紧应客户要求给客户准备图纸， 又发了PI给他， 随后确认图纸， 产品商标等细节问题，终于在一切都落实之后将生产单下下去了。

5. 之后为了配合客户能早日交货，我整天奔波在车间和办公室之间，催进度，监质量，因为这个老美的要求可不低。 中间因为交货期的问题没少跟生产部门磨嘴皮子，整天求爷爷告奶奶让他们加快进度，幸好这个还是客户用来做库存的，客户也没怎么催进度，比进度更注重的是质量，一切搞定之后，终于在拖延了一个月之后货终于发走了。

在接下来的日子里也陆续接到客户的询价和订单，也像之前一样， 报出去价格很快他们就有回复，要下单的报价，速度也飞快，相应地也锻炼我的速度，对待他们一定要是高效率的。

总之， 在跟客户沟通中，一定要以万分的热忱去换取客户的信任，不拖拉，不怠慢，

这是我们做服务行业的宗旨。虽然目前我的客户不算多，业务量不够大，但相信以我对待客户的方式在将来的日子里会赢得越来越多的order。