一封写给客人的信的范本。适用于给所有留了Neutral / Negative Feedback的、又质问你为什么给他们留同等Feedback，并且把他们从Bidding List 上Block的客人。

Dear Grey-matter,

Thank you for finally emailing me back about the neutral you placed on my account on the xxxx. Our standard practice when a negative or neutral is received is to block the buyer and attempt to reconcile the issue to prevent further issues that may be easily avoided. In your particular case we emailed you on several occasions and had no response. With no response we honestly thought you had no intention of ever purchasing from us again. You will notice that you were left positive feedback prior to our sending the item. We have always had the policy of leaving feedback first and would prefer not to change this practice.

However, in the case of your neutral, you were obviously happy to keep the item yet decided tarnishing our reputation was more important to you rather than responding to our emails. As a result we have maintained the block and wish you well on your future purchases from other sellers.

Regards

The lady who blocked your grey leaving dot buttocks.

.au/

你可以精心编辑一下这个页面，把感谢信放进去。。。。

其它地方好像没有了。。。

用AVERY DESIGN PRO软件，加上EBAY的SELLER MANAGER PRO的DOWNLOAD 功能（生成EXCEL表），就可以打LABEL啦，各种尺寸，大小都可以打出来。

AVERY DESIGN PRO是好东西，我是上次在office work买它牌子的label纸才发现的

.au/au/index.html

他们也提供一个免费的软件

/au/downloads/wizard.html

另外一个是tudor，看下面页面的下面红色的部分

.au/html/product/29-30.html

看了ANIHC的新手笔记，庆幸早已逃出生天。

现在类似的东西，拼照片，描述和客服；

同样的东西，拼价格、服务；

同样的价格，拼邮费；

什么都一样了，拼FEEDBACK记录和正FEEDBACK百分比。

要么就永远比别人低0.5元。

新手入场，可不就是得接受市场经济的洗礼？

反正好卖的东西，永远不是自己看中的；永远想不通为什么这个破玩意儿能卖？

对了，这两天被EBAY气疯了，于是注册了OZITION，它的LISTING 软件可以把TURBO LIST里的东西都搬过去。。。OZITION不要LISTING FEE。。。。而且新网站人少，我原来想要的ID还有，YEAH!!

希望OZITION能做大，把EBAY毙掉。。。

邮费的问题：

最近EBAY 论坛上有个很好的置顶贴，很多我的问题，原来众多经验卖家也遇到过。

欢迎大家讨论。

How do you ship items within Australia? (e.g. Australia Post, Registered Post, Prepaid satchels etc…)

How do you ship items cross-border? (e.g. Australia Post, Couriers such as TNT, Air mail, Sea mail etc..)

Under the PayPal Buyer Complaint Policy and the Buyer Protection Policy, sellers must provide proof of shipment when a buyer claims the item was not received. Currently, acceptable proof of shipment includes:

1. A faxed copy of the shipping receipt that includes the buyer's delivery address. You can get this from Australia Post's Registered Post and Australia Post's Registered Post International, or

2. A shipping code that PayPal can use online to view the shipping status and the buyer's delivery address. You can get this from TNT, DHL, FedEx, and other carriers, or

3. A receipt issued by the carrier that is signed by the recipient acknowledging delivery.

我遇到的问题，贝宝不承认我和邮局之间的文书交接，一旦有CHARGE BACK，除非有邮包追踪号，和客人签字，贝宝才认可，才不会让我全额refund。

但是一般寄往国外的包裹，要有TRACKING的话，一定要用特快专递服务，邮费高一倍，不现实。

所以很多人不做国外生意。

或者超过某个金额，可以强制保险，才寄。

另外国内的包裹，也有很多实用的意见。

我“惊喜”地发现，由于本地邮局的不作为，很多卖家像我一样，只能自己保护自己，比如强制加挂号费等等。 也有人提到，用了EPARCEL之后，邮包丢失现象大幅度减少。

突然还发现eBay改了new message system以后copy用户的user id或者item number都很难???双击无效, 选中了右键又无效... 用鼠标选择后按键盘上Ctrl加C仍然可以拷贝

第二篇：外贸函电范文 ebay

一．如何表达在涨价前订货

Thank you for your letter of October 10 for business copiers. We are now sending you our price-list and catalog of the newest types that are under production and we can supply at once from stock.

We want to notice you that prices of copier parts and components have gone up steadily since the second half of the year. Though we have tried hard to keep our quotations down, we are afraid the margin for keeping on going like this will not long. Therefore, we suggest that you will let us have your order before further rises in costs, which will lead to a raise in prices very soon unavoidably.

感谢贵方10月10日关于商用复印机的询函。现随函奉送本公司正在生产的、并有现货供应的最新型号的产品清单和价目表。

我方想告诉贵方，自下半年以来，复印机的零、部件价格一直不断增长。尽管我方尽量压低报价，但恐怕有此余地的时间不会太久。因此，建议贵方在零、部件再次涨价，并不可避免地引起成品涨价之前便向我方订货。

二．要求及时供货

We understand that you are the agent for the White Tiger ties. We enclose our order for 1000 dozens of the White Tiger ties. Please note that we

need these goods rather urgently as Christmas is drawing near. If you could supply goods timely for seasons, we would make repeated orders, provided prices are reasonable. Payment for the enclosed order will be made on a draft at sight under our letter of credit opened in your favor on receipt of your confirmation that the goods are sent out, and can be delivered before 1, December, 2000.

获悉贵公司为“白虎牌领带”的代理商。兹附上1000打白虎牌领带订单一份。

请注意，由于圣诞节在即，本公司急需这批货物。如果贵公司能够及时供应时令货品，而且价格公道，我方将继续订货。

此票订单之货款，待确认贵方已于20xx年12月1日前发货之后，本公司即向贵公司开出见票即付的信用证。

三．回复询盘告知无货

Referring to your letter of 5 June, we very much regret that we are unable to make you an offer for the goods you demand. The reason is that the product you need has been out of stock. What’s more our manufacturers have declined orders because of shortage of raw materials.

We shall, however, file your inquiry and cable you our offers as soon as we have got

supplies.

我方收到贵公司６月５日来函，但非常遗憾，我方无法对贵方所需产品报盘。其原因是，此货品在我处已经脱销。而且，由于原料短缺，生产厂家已经拒绝了我方订单。

我方已将贵方询函备案，一经有货，我方将以电报报盘。

四．如何追问买方意见

In reply to your inquiry we sent you on May 25 a copy of illustrated catalog of our electric products. As we have not heard from you since, we

would like to ask whether you have had received our reply and what opinion you have on our products. We are always ready to serve you and should be grateful for your reply.

在５月２５日我方对贵方询函的回函中，已寄去本公司电器产品的附图目录。因迄今尚未接到贵方的消息，特致函询问，贵方是否已收到我方回函，并征求贵方对本公司产品的意见。我方随时愿意效劳，若承蒙贵方惠赐回函，当不胜感激。

五．如何询问参展条件

From yesterday’s Morning Paper we have learned that you are now taking applications from

exhibitors for the 2000 Canton Fair. We hope you would send us a copy of detailed conditions for application, such as size of each booth, fees for rent, and time schedule for moving in, etc., as well as the time limit for application.

从昨天《晨报》上获悉，贵单位正在征集“20xx年广交会”的参展申请。希望贵方能将展位大孝租用展位价格、进场时间、最迟申请日期等详细情况通知我方。

六．如何索要产品目录

We get your name and address from your local Chamber of Commerce.We are an importer of

plastic products and we would appreciate it if you would send us your catalogue in the new year.

我方从贵公司的商会获知你们的名称与地址。

本公司经营塑料制品的进口业务，希望能够得到贵公司明年的产品目录。

七．按样品询价

We have a large demand for the supply of 50,000 meters brown serge, whose sample is enclosed to show you the shade and quality we

require. Please send your samples corresponding to our samples with the most reasonable price C.I.F. Singapore if you can supply within three months from now.

本公司需要５万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。

若贵公司能在３个月内供货，请送供货样品，并提供新加坡港C.I.F.最合理的报价。