.1.主动跟新买家建立联系

Dear Mr. Jones:

We understand from your information posted on Alibaba.com that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Importer the future.

We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http:// which includes our latest product line.

Should any of these items be of interest to you, please let us know. We will behappy to give you a quotation upon receipt of your detailed requirements.

We look forward to receiving your enquires soon. Sincerely,

John Roberts

2.对新买家要求建立业务联糸的回复

Dear Mr. Jones:

We have received your letter of 9th April showing your interest in our complete product information.

Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now

available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at

Http:// which includes our latest product line. We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.

Sincerely,

3.向老客户介绍公司新的产品信息

Dear Mr. Jones:

We have refreshed our online catalog at, and now It covers the latest new products, which are now available from stock.

We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for close inspection. We will keep you informed on our progress and look forward to hearing from you.

Sincerely,

4.回复对某个产品的查询

Dear Mr. Jones:

Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".

We've enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

Package: 1pcs/box

Price: 10usd/pcs

Payment: T/T western union paypal

We look forward to receiving your first order.

Sincerely,

5.无法提供对方查询中所要求的产品时

Dear Mr. Jones:

Thank you for your enquiry of 12 March cate 9 cable.

We appreciate your efforts in marketing our products and regret very much thatwe are unable to supply the desired goods due to excessive demand.

We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.

Please visit our catalog at for more information on this item. Ifyou find the product acceptable, please email us as soon as possible.

Sincerely,

6.查询对方公司的产品

Dear Sir or Madam:

We know that you are exporters of textile fabrics. We would like you to send usdetails of your various ranges, including colors and

prices, and also samplesof the different qualities of material used. We are volume dealers in textiles and believe there is a promising market inour area for moderately priced goods of this kind mentioned.

When quoting, please state your terms of payment and discount you would allowon purchases of quantities of not less than 1000 meters of individual items.Prices quoted should include insurance and freight to San Francisco.

Sincerely,

7.几种报盘

(a.)

Dear Mr. Jones:

We thank you for your email enquiry for Ac adapter and battery dated February, 21.

In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within1 months after receipt of your order payment by T/T ,western union and paypal

Please note that we have quoted our most favorable price and are unable to entertain any counter offer.

You may aware that there has lately been a large demand for the above commodities. Such growing demand will likely result in increased prices. However you can secure these prices if you send us an immediate reply. Sincerely,

(b.)

Dear Mr. Jones:

We thank you for your letter dated April 8 inquiring about our ac adapter and battery .As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.

Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.

We are manufacturing various kinds of leather purses and waist belts for

exportation, and enclosed a brochure of products for your reference. We hope some of them meet your taste and needs.

If we can be of any further help, please feel free to let us know. Customers' inquiries are always meet with our careful attention.

Sincerely,

(c.)

Re: SWC Sugar

Dear Sirs,

We are in receipt of your letter of July 17, 2002 asking us to offer 10,000metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.

To comply with your request, we are offering you the following:

1. Commodity: Qingdao Superior White Crystal Sugar.

2. Packing: To be packed in new gunny bag of 100kgs. each.

3. Quantity: Ten thousand (10000) metric tons.

4. Price: US dollars one hundred and five (US$105.00) per metric ton, Fob Qingdao.

5. Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.

6. Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.

Please note that we do not have much ready stock on hand. Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval. We are awaiting your reply.

Sincerely,

第二篇：回复询盘信件

最新询盘回复范文模板大全

2010-06-30 12:24:09| 分类： English |字号大中小 订阅

Dear Ms Block,

We welcome you for your enquiry of Fed. 1 and thank you for your interest in our commodities. We are enclosing 3 some copies of our illustrated catalogues and a price list giving the details you asked for.

We trust that you will agree that our products and price appeal to 4 the most selective buyer. And we also allow a proper discount 5 according to the quantity ordered.

Thank you again for your interest in our products. We are looking forward to your order and you may be assured 6 that it will receive our prompt and careful attention.

Yours truly

Dear Mr. Lu,

We have noticed from your advertisement 1 in www.C 2 that you export large quantities of cushions 3 to European market.

Being specialized in this line for a long time, we are well connected with 4 many customers in our country. At present, we are interested in back cushion fine in quality and low in price. It will be highly appreciated if you could send us some brochures and

samples for our reference and quote 5 your lowest price on CIF basis including our 3% commission 6 .

Should your goods prove satisfactory and price be found competitive 7 , you may expect substantial 8 orders from us.

We are looking forward to your early reply.

Yours faithfully

A Reply

Dear Mr. Bean,

We warmly welcome your enquiry of April 4 and thank you for your interest in our cushions.

We are enclosing samples and price list of back cushions giving the details you asked for. We feel confident that you will find the goods both excellent in quality and reasonable in price.

Best regards.

Yours sincerely

1、未付款 询盘 回复：

第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面一个不错的回复：

Dear XXX,

we have got your order of.....

The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there’s anything I can help with the price or size etc.

When the payment is finish, I can stock up the item and get it ready for shipping. If any further questions, please feel free to contact with us.

Thanks

Best Regards

2、已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：

Dear XXX,

I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.

If you have any other questions, Please feel free let me know.

We are looking forward to getting your early reply.

Best Regards

3、发货后的回复:

从货物离开中国 海关 至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业城信度二是及时的沟通能让买家不再急切询问。

A、告诉买家订单详情

Dear Customer，

The item you order is already shipped and the tracking number is XXXXX The mail status is as follows:

20071130 21:43:12

SHANGHAI

Dispatch from Sorting Center

This is the status of your order. You will get it soon.

Thanks for your support and understanding.

B、 询问是否收到货物

Dear customer,

EMS tracking information(EMS网站查询)

This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know.

Thanks

4、 客户投诉产品质量有问题

Dear customer,

I received the boots but I can’t sell them because the Gucci box was ripped up if you can’t secure the packages better than that then you will not be hearing from me again!

Dear friend,

I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.

Best Regards

5、订单完成

Dear customer,

I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.

Thanks

Best Regards

6、提醒买家给自己留评价,这是在交易结束后很重要的一个环节

Hi there,

Thanks for your continuous support to our store, and we are improving ourselves from service, quality, sourcing and so on.

it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me .

Best wishes

7、折扣

Dear xxx,

Thanks for your message.

Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time.

Please feel free to contact us if you have any further question.

Thanks & Best regards!

8、常见问题回复

A、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。 Hi there,

As Christmas is coming, we found hair straightened has a large potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks.

Regards

B、货物断货，货物偶尔的断货只要认真解释一下，买家一般能够理解，最好的办法是告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。

Hi there,

We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to

recommend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out.

If there’s anything I can help with, Please feel free to contact us.

Thanks.

Regards

C、改完价格再次催款,很多情况买家下单后觉得运费过高，不愿意付款希望卖家能

够给与折扣，下面的回复可以借鉴一下：

Hi there,

We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it.

IF any further questions, please feel free to contact us.

Regards

D、大量订购询问价格,大量订单 询盘 买家若是赶上采购季节应该是很有诚意的买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他的一个优惠。

Hi there,

Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply.

Regards

E、 海关 问题，某些国家 海关 由于定期的严格检查或者罢工等问题造成邮件延误，建议及时和买家通知，及时的沟通让买家感觉你是一直在跟踪货物的状态，以免置之不理造成误会

Hi there,

According to the news from EMS in China, large quantity of mails to England is

blocked by the custom due to the inspection. For the safety of the goods I suggest to send the goods after a few days. I am wondering if the delay going to be a problem for you. I am looking forward to your reply.Thanks

Regards

F、家几天后还没有收到货物的询问，需要及时地与快递公司联系察看货物状态。 Hi,

we did send the package out on 2007-10-16,I think there must be some issues with the shipping company ,and we have been contacting them till now .we called the package back and resent them ,the new tracking number is 111814176 it's shipped via TNT .

I apologize for the inconveniences and hopefully you can receive the items soon. If there are any questions, don’t hesitate to tell me.

Regards

G、 若你没有feedback score,买家对于你的产品表示怀疑，可以借鉴这个卖家给买家的回复

Hi XXX,

First of all, I am very happy to receive your message. Although I have not much score on DHgate, I have been doing business on eBay for many years and I am quite confident about my products. Also DHgate offer escrow payment service which means the payment won't be released to seller till customer satisfy with the product and transaction. With the aim of seeking long term business partner, we cherish every customer we deal with. Please feel free to contact me if you have any questions

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