商务写作范文及例句之二
一. 邀请信.
之一.
Dear Mr Thompson,
All the staff of the Central Glass Company have long admired your excellent research activities and would enjoy learning more about your work.
We would like to invite you to speak at the opening session of our annual seminar on Sales Promotion to be held at the Prince Hotel, Shanghai, on July 9th at 10:00 a.m.
Since this seminar runs fifty minutes, a forty-minute address followed by a ten-minute question and answer period would be ideal.
About forty persons are expected to attend, most of them sales managers, and other persons with backgrounds in marketing.
We do hope you can join us on July 9.
I would appreciate having your reply by July 1st so we can finalize our program.
Sincerely yours, 某某.
译文:
中心玻璃公司的全体员工,长久以来一直欣赏您的卓越研究活动, 并
且乐于跟您多多学习了解您的有关工作.
我们希望邀请您, 于某月某日,在某地举行的年度促销研讨会的开幕中发表演讲.
此研讨会历时50分钟, 40分钟演讲, 接着有10分钟的问答时间将是理想的.
预期约有40人出席, 大部分为销售经理,其他人则具有营销背景. 我们希望某日某时,您能与我们在一起.
我将感激您在某日某时以前给予答复,以使我们的计划得以完成. 接受邀请的答复.
Dear +++,
It will be a pleasure to speak at the opening session of your seminar at the Prince Hotel on Tuesday, July 9,at 10:00a.m.
I will be glad to focus on the subject of the issue of the presentday trade friction.
As you requested, I will limit my address to forty minutes.
Your kind invitation this time is most welcome, and I’m looking forward to meeting you at the Prince Hotel.
Cordially, +++.
译文
很高兴能在某日某时,参予贵公司于某地举办的研讨会开幕中发表演讲. 我将乐于把主题定在当前贸易冲突的问题上, 如您所要求的,我将把演讲限定于40分钟以内.
您这次亲切的邀请, 非常令人欢迎, 我期待在某地于您会面. 拒绝对方的邀请
Dear ++,
I am very sorry I can’t accept your kind invitation to speak at the opening session of your annual seminar at the Prince Hotel on July 9th. I have a full schedule that week.
Perhaps you would like to consider Professor ++at Shanghai University. He is well qualified to speak, if he is free on that day.
He would be delighted to cooperate with you.
I very much regret that I can’t accept your thoughtful invitation. Thank you very much.
Sincerely, 某某.
译文:
很抱歉, 我不能接受您的邀请, 在某时, 贵公司于某地举行的研讨会开幕中发表演讲.
那一周,我的时间都排满了.
或许您愿意考虑上海大学的某教授.
他非常有资格发表演讲, 如果他那一天有时间的话.
他将非常乐于与您合作.
我很抱歉未能接受您慎重的邀请.
之二
Dear Mr Jackson,
We have the pleasure of inviting you to our annual sales conference. This year it will take place at the White Swan Hotel in Guangzhou from December 12 to the 15.
We enclose details of the conference, accomodation arrangements and a provisional program.
Last year you gave a very interesting presentation on the subject of “ On Customers’ Brand Loyalty”. We would be very grateful if you would consider giving us an update on this.
We would appreciate it if you could confirm your participation at your earliest convenience.
Please contact me at 123456.
Yours sincerely +++.
译文:
亲爱的某某先生,
我们很荣幸邀请您参加我们的年度销售会议. 会议将于某日至某日在白天鹅宾馆举行. 随信附寄会议详情, 住宿安排及一张临时计划表. 去年我们聆听了您的 “关于顾客对品牌的忠诚”的精彩演讲, 这次如能拨冗出席并介绍有关该主题的最新动态, 将不胜感激.
一俟决定能否出席, 请尽早告之为盼.
联系电话:123456.
回复邀请信(与上篇不相关)
同意去的样文.
Dear Mr ++,
I’m writing on behalf of Mr John Smith. He’d be delighted to be your guest for lunch at the Royal Restaurant, March 3, 2007. It will be a good opportunity for him to talk in more detail about the new project and at the same time have an enjoyable time together.
As you suggested, he’ll be arriving at the restaurant at 11:00.
He’ll be looking forward to seeing you then.
译文
亲爱的某先生,
兹代某先生回信. 他将很高兴和您好于某日某时在王子饭店共进午餐, 他将乘此良机与你共商新项目详情, 同时共度美好时光. 遵您建议, 他将于某时到达饭店.他将盼望即时见到您.
不能去的答复(与前篇不相关)
Dear Mr.++
I’m writing on behalf of Mr Smith, Personnel Manager.
It would be a great pleasure to join you at the reception party at the Holiday Inn on April 4th. Unfortunately, he will be in Hongkong on that date attending a company conference.
Thank you for invitation. We hope the banquet is a great success.
译文
我代表人事部经理某某先生向您去信, 某某先生本想参加您于某日
某时在假日酒店举行的招待晚会. 但遗憾的是, 当天他将在香港出席公司会议.
谢谢您的邀请, 谨祝宴会获得巨大的成功.
书信中表示邀请的例句如下:
1) I cordially invite you to participate in the 10th anniversary celebration of our being in business in Guangzhou and also our move to the new location.
2) We are planning to celebrate the 20th anniversary of the founding of Far East Import & Export company on July ++ at the Garden Hotel.
3) Shall we have the honor of your presence at the Christmas party to be held at the China Hotel at ++++?
4) We are looking forward to the pleasure of seeing you.
5) We do hope you can join us .
6) We would be glad if you could come to the party.
7) I’m pleased to inform you that the ++++University will be holding its first Graduation Ceremony on +++,at ++++. We would like to extend to you an invitation to be our guest speaker on the occasion.
8) We are staging an important exhibition of our latest products accompanied by a series of technical lectures for our home and overseas customers at the Exhibition Building on April 26, through 30.
9) We hope you can join us for our opening ceremony of our company.
10) Do drop in, and participate with us on this happy occasion.
11) The officers of ABC software cordially invite you to an evening party at the Garden Hotel on Saturday evening, July 10.
以下是上面句子的翻译
1) 诚邀您参加本公司在某地成立某周年暨乔迁新址的大会.
2) 我们正筹备于某时在花园酒店庆祝远东进出口公司成立N年大会.
3) 诚邀您光临于某时在某地举行的圣诞晚会.
4) 盼望您的光临.
5) 非常希望您能抽空前往.
6) 如您能光临晚会,我们将荣幸之至.
7) 某大学已定于在某时某地举行第一届毕业典礼. 我们特邀您出席并作演讲.
8) 我们正筹备一次我们的最新产品展览会, 并有一系列为国内外客户准备的技术讲座.时间:+++地点+++
9) 邀请您参加我们的开业典礼.
10) 欢迎光临并同我们一道度过这愉快的时光.
11) ABC软件公司的高级职员真诚地邀请您参加某时某地举行的晚会
二. 通知/备忘录/报告
The layout of a notice/memo/report
To:___________ From:_____________
Subject:_________ Date:____________
Body:_____________________________
Meeting Notice
To: All salesmen
From: Susan, Secretary
Subject: The Year-end Sales Meeting
Date: 2008-01-01
The last sales meeting for 2007 will be held on +++++.at the ++++. Lunch will be provided.
The agenda will be mailed +++++(time)
If you have any items to be included, please forward them to me by (time).
If you are unable to attend, please call 123456, not later than ++++(time). Thank you.
写通知和备忘录简单.现在把写报告常用句子罗列一下:
--------The purpose of this report is to investigate whether it is feasible to introduce flexitime.
此报告的目的是调查引进弹改性工作时间的可行性.
---------The objective of this report is to evaluate/study to what extent our staff benefit from the language training course.
撰写此报告是为了评估我们的员工从这次语言培训课程中受益如何.
----------The purpose of this report is to assess the relative costs of copy facilities based on different methods of payment.
此报告的目的是评估不同付款方式使用复印设备的相关成本.
----------Although we have lost some orders from south-east Asian countries in North America.
尽管我们失去了东南亚国家的一些订单, 但我们已开拓了北美地区的新市场.
-----------It’s unamously believed that we should maximize our advantages and guard against the causes of failure in order to increase our chances for survival.
员工们一致认为我们应该尽可通发挥优势, 杜绝一切可能引起亏损的因素, 以增加我们的生存机会.
-----------Changes might lead to a brain drain of highly professional employees.
改革将导致专业人员的人才外流.
-----------This would result in a long-term improvement in productivity. 这会导致生产率的长期提高.
--------It would mean a greater level of customer satisfaction.
这就意味着顾客满意度更高.
--------It is recommended that the After-Sales Department improve its service so as to reinforce the customers’ brand loyalty.
有人建议售后服务部改善服务质量, 以便加强顾客对产品的忠诚. -------The policy might allow for a higher pay for the sales team who have achieved their sales target.
该政策使得完成任务的销售小组获得高薪.
---------It’s generally agreed that our target customers should be teenagers, who have become increasingly aware of new products and brands.
大家一致认为我们的目标顾客应是十几岁的少年, 因为他们越来越注意新产品和新品牌.
-------It may be adviserble to introduce more advanced equipment to produce goods of high quality.
我们应该引进更先进的设备以生产出高质量的产品.
三. Inquiry and Reply( 询价与答复)
Dear Sir or Madam:
Messrs. Armstrong &Smith of Sheffield inform us that you are exporters of cotton bed-sheets and pillowcases. We would like you to send us details of your various ranges including sizes, colors and prices, and also samples of the different qualities of the materials used .
We are large dealers in textiles and believe there is a promising market in our area for moderately priced goods of the kind mentioned.
When replying, please state your terms of payment and discount you would allow on purchase of not less than 100 dozen of individual items. Prices quoted should include insurance and freight to Liverpool. Yours faithfully.++++
下文是答复:
Dear Sir or Madam:
We are very pleased to receive your inquiry of ++++and are enclosing our illustrated catalogue and price list giving the details you ask for. Also by separate post we are sending you some samples and feel confident that when you have examined them you will agree that the goods are both excellent in quality and reasonable in price.
On regular purchased in quatities of not less than 100 dozen of individual items, we would allow you a discount of 2%. Payment is to be made by irrevocable L/C at sight.
Because of their softness and durability, our cotton bedsheets and pillowcases are rapidly becoming popular and after we are finding it difficult to meet the demand. But if you place your order not later than the end of February, we would ensure prompt shipment.
We invite your attention to our other products such as table clothes and table napkins, details of which you will find in the catalogue, and look forward to receiving your first order.
以上是询价与报盘, 这种样本在你们的外贸函电中多得是,自己去看. 下面是询/还价的常用语:
--------This is the lowest quotation for our product.
这是我们对产品的最低报价.
---------Our offer is good (open, valid, firm) for five days.
我方的报盘有效期是`5天.
---------Is this our CIF New York quotation sheet?
这是我们纽约到岸价格单.
-------Are the price on the list firm offers?
表上的价格是实盘吗?
---------Is this your final offer or is the offer negotiable?
这是你们的最后报盘还是可商议报盘?
--------All the prices on the list are subject to our final confirmation. 表上所有的价格以我方最终通知为准.
-------The price is subject to your reply reaching here Monday time. 此价格以我方星期一收到你答复为有效.
--------The price is without engagement.
此价格没有约束力.
---------We offer the commodity subject to prior sale (to be unsold). 我们报此商品价格, 以未经售出为有效.
-------This is a lump offer, you must accept all or none.
这是一个综合报盘, 你必须全部接受或全部不接受.
--------A parcel of 500 pieces left is on offer elsewhere. If it is not accepted, we will give it to you.
剩下的一份500件货,现在正给别人报盘, 如对方不要,我们就报给你方.
---------We counter offer firm subject to reply here 1st our time.
我方还盘, 以我方时间1日收到答复为准.
-----------We are glad to be able to accept your offer.
我们很高兴接受你的报盘.
--------We regret we have to decline your offer.
很抱歉, 我们不得不谢绝你方的报盘.
---------We cannot entertain any more offers as our requirements have been satisfied.
由于我方的所需已购足,所以不能再考虑任何报盘.
------------We reinstate our offer dated October 11.
我方恢复十月十一日的报盘.
----------Please renew your offer for 5 days.
请恢复你方报盘, 并给予五天有效期.
--------We have to withdraw our offer of the (date).
我们不得不撤回某日的报盘.
-------As we have a large distribution in this line, is it possible for us to be given your best possible terms?
由于我们能大量推销这种产品,有知能否获得尽量优惠的条件? --------Would you be kind enough to inform us whether your goods are available from stock?
烦告我方贵公司是否有现货供应?
------Please let us know when we can expect delivery of the electrical components or whether there is likely to be a still further delay?
请告知这批电子零件何时能交货,是否还会进一步延误?
----------Please let us know on what terms you can supply the
electric fans?
你们需要什么条件才能供应电风扇?
---------Someone has advised us to contact you concerning the import of dairy products.
某某告诉我们关于进口乳制品的事与贵公司联系
烦各位同学将课本第84页到课本101页的范文看一下.看看其格式,在看书的过程中,不要陷入每个字都要认识,都要查字典的误区!!!否则,会得不偿失的!还有,课本第46页到第48页的有关信的格式的内容也要背一下.
练习:
将下列关于询价的英语翻译成汉语.
1. We have seen your advertisement in “The overseas Journal” and should be glad to have price list and details of your terms.
2. We understand that you are the manufacturers of ……..and should like to know whether you can supply……
3. Please send us samples and quote us your lowest prices for ………
4. One of our customers is interested in the Model 123, and we like to receive a sample and quotation.
5. One of our clients takes interest in your products and wish to have quotations for the items specified below: 6. We are in the market for the Menshirts illustrated in your catalogue No. 4. Please quote us your lowest price with the best discount and the date of delivery. 7. Enclosed please find samples of our Nylon Socks. If you are able to supply us with 5000 dozen, we would be pleased to have you quote the favourable price C.I.F. HongKong.
8. Please quote your lowest price C.I.F. Singapore for each of the following items, inclusive of our 3% commission.
9. The articles we require are listed on the attached sheet. If you have them in stock, please tell us the quatity and also the lowest C.I.F. HongKong price.
10. Some of our customers are interested in your Canned Goods and we wish to have your CIF quotations with samples and full particulars.
11. please send us your best offer by fax indicating
packing, specifications, quantity available, discount and the earliest date of delivery.
12. We have pleasure in enclosing our Inquiry No.123 against which you are requested to make us an offer on FOB basis.
13. If you can supply goods of the type and quality required, we may place regular orders for large quantities.
14.
15. We hope that your prices will be workable and that business will result to our mutual advantage. We are interested in hand-made gloves in variety of genuine leather, will you send us a copy of your latest catalogue with details of your prices and terms of payment.
16.
17.
18.
19.
20. 请告你方能按什么价格,什么条款, 多少数量供应下列商品. 我方拟购中国皮鞋, 请报最优惠价格为感. 我们想知道订货超过1千打, 能给多少折扣? 请报标题商品最低价为感, 报盘时, 请说明包装情况及最早装运期, 并寄商品说明书. 我们有一客户对你们的发电机有兴趣, 请电开100台9月船运的实盘.
有关付款方式方面的知识你们自己看看函电书或商英书.
四. 促销信.(Sales letter)
Dear Mr.++
You will be interested to hear that we have recently developed a new product, an Electric Shaver. This shaver is specially designed for the European market.
We are sending our sample, price list and full sales promotional literature for you to examine. We are sure that it is the best product and of the same line can be supplied to you at a very low price. Besides, since you are one of our old customers, we will offer you a special discount of 3% off the listed price this one time only.
Please take this chance and place an order soon.
亲爱的某先生:
我公司最近开发了一批专为欧洲市场而设计的电子刮须刀. 希望你有兴趣. 随函附寄我们的样品,价格表和宣传小册子供您参考. 我们深信这是同类中最好的产品, 并将以较低价格销售. 而且你是我们的老客户, 此次还可给您提供价格单上价格的3%的折扣.
请乘此良机, 订购从速.
五. 建议信.(suggestion letter)
Dear John,
Thank you for your letter of Jan.2nd . I’m very happy to learn that you have been admitted to Oxford University. Years of hard work eventually have paid off. So please accept my sincere congratulations.
With regard to the question in your letter, all I want to say is that you have to take everything into account before you make a decision. Many people will be in a dilemma about whether to study history or computer science. In my opinion, you should study computer science because you have been good at math and you are fond of it. If you are interested in something, you’ll do your best and achieve a lot. Secondly, with a degree in computer science, it’s more likely that you would get a well-paid job in a big company such as IBM. In modern society, science is valued more highly than traditional culture, therefore it’s more advisable for you to major in computer science.
However, whatever you choose to study depends on your interest. Anyway, I hope you’ll have a bright path.
Best wishes.
Signature.+++
此信是个简单的日常建议信. 可看看书上第八章.即:
Business Proposal Writing. P229页的一封例信.
书信中表示建议的有用句子.
(Useful suggestion sentences)
-------Considering your falling sales volume, I propose you launch a new advertising campaign to promote the sales of your latest model.
. 考虑到你方不断下降的销售额, 我方建议贵公司发起一场新的广告攻势促销新产品.
------------Concerning this matter, my proposal is that all of your staff receive a language training course to improve their communication skills.
考虑到这种情况, 我建议贵公司所有员工接受一个语言培训课程以提高他们的交际能力.
-------We shall also suggest ways of improving the present situation.
我们也将提出一些改变现状的建议.
-----In view of your special needs, I suggest that you place your order for the above equipment as soon as possible.
考虑到你方的特殊要求,我方建议你们尽快订购上述设备.
六. 辞职信.(resignation letter)
Dear Mr Baker,
After considerable thought, I have decided to resign my position as assitant marketing manager at +++company.
As you may know, I got married last year and my wife is working in Shanghai. She has to take care of her parents as the only child of the family. I have to move to Shanghai. Therefore, it was not an easy dicision to make.
I suggest an effective date of Jan.1st . If, however, you would like more time to find a replacement, I’m writing to extend that date by one month. Although my present employer and colleagues are first-rate and our relationship is excellent, I must but leave the company for the above mentioned reason. I value the experience I have received at the company. Also I appreciate the great help that you have extended to me over the past several years.
经过反复思考,我现在决定辞去公司营销部主任助理一职. 您也许知道,我于去年结婚,夫人在上海工作,作为家中的独女, 她在那里要照顾双亲, 所以我不得不搬回上海. 这真是一个不轻松的决定.
我提议我工作到…….,但是您尚需更多时日找到替代人选, 我也愿意延长一个月.
尽管我现任公司的老板和同事是如此优秀, 我们的关系又是如此融洽, 但由于上述原因我不得不离开公司, 我十分珍惜在
公司工作中所获得的经验, 并对您在过去几年里给我的帮助表示衷心的感激.
七. 感谢信.(appreciation letter)
Dear Mr +++,
I’m writing on behalf of our corporation as well as my colleagues to say how much we all enjoyed your excellent lectures on +++. We learned a great deal about the marketing strategies in the 21st century, which has also helped us to solve a few problems regarding this very subject.
We are grateful to you for coming to our corporation and for giving us such an exciting and instructive talk. We sincerely hope that you will be able to give us another lecture next year.
我代表我公司和我的同事们写信给您, 向您表示我们是多么赞赏您于某日所作的精釆报告. 我们从中学到了很多关于21世纪市场营销的新理念. 而且您的报告还帮助我们解决了一些有关这方面的问题.
十分感激您来我公司作了那么精彩动人富有效益的报告, 我们诚挚地希望明年您能再来赐教于我们.
Dear Sir ,
I’m writing to you to say how much we appreciate the large order you placed with us yesterday and to thank you for your continued confidence in us.
We have always valued the happy working relationship that has existed over so many years between our two firms and shall do our best to maintain it. Believe me, it is a great pleasure to serve you again.
On the occasion of Christmas and New Year, may we extend to you and your colleagues our sincere greetings, wishing you a Merry Christmas and a happy New Year.
Yours truly.
………….
敬启者:
非常感谢昨日收到之大宗订单, 同时感谢贵公司对我们的持续信任.
我们非常珍惜你我公司之间长期以来形成的良好的合作关系, 并将努力保持这一关系. 请相信, 我们很乐意为您效劳.
值此圣诞新年来临之际, 特向您及您的同事致以诚挚的慰问. 并祝圣诞新年快乐!
以下是表示感谢的句型:
1. We wish to give our sincere appreciation for your hospitality extended to us during our stay in ……….
2. Thank you very much for your generosity.
3. I wish to thank you most warmly for the great help while we were in trouble.
4. Many thanks for the order.
5. Thank you very much for the trouble you have taken in this matter.
6. Please accept our sincere thanks for the trouble you have taken.
7. We thank you for the great help given, and should the occasion offer shall be glad to reciprocate your courtesy.
8. We appreciate your information about the European market for office furniture.
9. Thank you for your order for our AA3 sensor switches.
10. We wish to thank you for giving us the opportunity of serving you.
11. Thank you in anticipation for your reply, and assure you that we shall be pleased at any time to be able to render you a like service.
以上的翻译:
1. 感谢在某地期间你方给予的盛情款待.
2. 对你的慷慨大方深表谢意.
3. 当我们处于困境, 贵公司施以援手, 谨表真诚感谢.
4. 非常感谢您的订单.
5. 承对此事费心处理, 无比感激.
6. 劳您费心,谨向您表示衷心的感谢.
7. 非常感谢你的大力协助.将来有机会, 定当回报.
8. 感谢你告知欧洲市场上办公家具的需求信息.
9. 谢谢你方订购我们的某型感应开关.
10. 承蒙惠顾, 无比感谢.
11. 对贵公司的复函, 我们先表谢意. 同时保证以后如有同样的事, 请随时吩咐, 我们一定尽力.
八. 介绍信.
之一.
固定格式的介绍信.
Dear_______,
The bearer of this letter, Mr/Miss/Mrs______, is visiting your company on business.
Anything that you can do to help him will be a kindness much appreciated by him and, I need hardly say, by me. Your Sincerely.
亲爱的_____
该介绍信持有人, _____先生/小姐/女士, 公务也差到贵公司. 承蒙您对其任何关照, 他自不如说, 我亦不胜感激.
之二.
Dear Mr Stone,
Mr David, our research and development manager, will shortly be spending two weeks in Canada on business. He represents a large
pharmaceutical company in China. Most of his time will be spent traveling to our suppliers, agents and customers in Canada.
He would welcome the opportunity of seeing you while he is in Canada.
Mr David would like to meet either yourself or an expericed person in your Chemical or Pharmaceutical Division.
He will be in Ottawa on the 11th 12th 13th and 14th of January inclusive.
I would be grateful if you could fix an appointment.
The time of day is unimportant.
Yours sincerely.
翻译:
我们的研究开发部经理某先生近期内因公前往加拿大两周.他代表一家规模大的中国制药公司. 他的大部分时间将拜访我们加拿大的供货商,代理商及顾问.
他在加拿大时, 欢迎有机会与你见面. 某先生希望和你本人或化学部或制药部的一位有经验的人士见面.
11.12.13.14四天.他将在渥太华.如果你能确定时间,则感幸甚.哪一天见面都没有关系.
九.投诉信.(complaint letter)
Dear Sirs,
Our Order No.123
We duly received the document and took delivery of the goods on arrival of the S.S. “Dongfeng” at Hongkong.
We are much obliged to you for the prompt execution of this order. Everything appears to be correct and in good condition except in case No.5.
Unfortunately, when we opened this case, we found it contained completely different articles, we ordered towels instead of the table cloths received. We can only presume that a mistake was made and the contents of this case were for another order.
Would it be possible for you to arrange for the pronpt delivery of replacements. Please inform us when they will arrive here and what to do with the towels wrongly dispatched.
Looking forward to your early reply.
Yours faithfully.
敬启者:
我方订单123#
如期收到单据及经 “东风”号运到香港的货物.非常感谢你方快速交货. 除了第十五箱货物以外一切正常无误.遗憾的是, 当我们打开该箱货物, 完全出乎意料. 我们订购的是毛巾而不是里面的台布. 猜测可能该箱货物应属另一订单.烦请安排将所遗漏的货物尽快交货. 并告知货物何时到达我地. 也请告知如何处理误寄来的台布.
以下是表示投诉的句型, 只要求看懂.无须背.
1. We regret to inform you that the quality of the
shipment of soybeams is far inferior to that of the sample.
2. To my regret, I have to inform you that the goods are
not according to the order.
3. I do hope our unhappy experience was an exception
since you have built a good reputation.
4. We have noticed that on comparing the goods received
with the sample, the color is different.
5. We were shocked to see that the goods were
inadequately packed.
6.
7. We find that each cask leaks. Owing to negligent packing, several of them were
damaged to such an extent that we were compelled to sell them at greatly reduced prices.
8. On receipt of this letter, would you please send us an
indication as to when you anticipate shipping this order?
9. Will you please see that the settlement is most
acceptable to us ?
10. We trust that you will give the matter your immediate
attention.
九. 道歉信.(apology letter)
Dear Sir,
I was very sorry to hear about the problems you experienced on your recent business trip to Hongkong. I have talked about this with the clerk who looked after your travel arrangements and he has been reprimended.
We are looking into some of the specific points that you mentioned. I can only offer you my most sincere apologies and can assure you that your future travel itineraries will be arranged with more care and attention.
For your future business trip, we are willing to offer you a favorable discount of the service charge.
Yours sincerely.
以下是表示抱歉的句型. 要求看懂.
1) I must apologize for any inconvenience it may have caused you.
2) Unfortunaly, some mistake was made and the goods have been improperly delivered.
3) We deeply regret that the goods were parly soaked by rain.
4) We apologize most sincerely for the unsatisfactory
service you received in our restaurant.
5) I am sorry to have missed the opportunity of spending some time with you.
6) Thank you for informing us about the damage to our consignment.
7) From our previous transactions you will realize that this sort of problem is quite unusual.
8) Meanwhile, I can only ask you to accept our apologies.
9) We are sorry to hear that some of the books we sent to you were incorrectly bound.
10) We are sorry that we are not in a position to place orders with you for these sewing machines.