史上最全的回复询盘模板
创建时间：2010-08-24 浏览次数：【3999】
敦煌网的卖家朋友们，是否有过未付款订单不知如何是好的情况？或者客户投诉质量问题而自己不知如何应对的情况？下面由敦煌网资深客户经理为您精心准备了很全面的询盘的回复模板，您可以找到各种情况下对海外买家的回复办法，请一定要收藏哦~
未付款订单
Dear $buyer,
We have got your order of 错误！超链接引用无效。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards
$myname
译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！
提示：请根据您产品自身特点对描述内容进行修改。
已付款订单
Dear $buyer,
business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!
Best Regards
$myname
译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！
提示：请填上您的订单号和发货天数。
发货后
Dear $buyer,
your support!
Best Regards
$myname
译文：订单号为XXXXXXXXXXXXXX的货物已经发货，发货单号是XXXXXXXXXXXXXX，运输方式是XXXXXXXXXXXXXX，订单状态是XXXXXXXXXXXXXX。您将会很快收到货物，感谢您的支持和理解。 提示：请填写订单号、发货单号、运输方式和发货日期。
询问是否收到货
Dear $buyer, According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks！
Best Regards $myname
译文：EMS网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请告知我。谢谢！ 提示：可根据您货物的实际情况进行更改。
客户投诉产品质量有问题
Dear $buyer,
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.
Best Regards
$myname
译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给您的不便深表歉意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。
提示：请根据投诉的实际情况进行更改。
订单完成
Dear $buyer,
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.
Thanks！
$myname
译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。
提醒买家给自己留评价
Dear $buyer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me. Best Regards
$myname
译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采购等。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹豫请告诉我。
货物断货
Dear $buyer,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you ?.If there’s anything I can help with, please feel free to contact us. Thanks！
Best Regards
$myname
译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXXXXXXXXXXXXXXXXX ，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！
提示：请在横线处添加同类产品的链接。
折扣
Dear $buyer,
Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
$myname
译文：感谢您给我信息。目前我们正在进行促销，如果你购买了XXXX 个产品，我们可以为您提供XXX %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！
提示：请添写希望买家购买的件数和您所能提供的折扣。
买家议价
Dear $buyer,
Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we further questions, please let me know. Thanks!
$myname
译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！
提示：请添加希望买家购买的件数和您所能提供的折扣。
大量订单询价
Dear $buyer,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single Regards！
$myname
译文：感谢您的询问，我们很诚挚的希望跟您做生意。一个样品的运费需要XXXX美元，如果您一个订单订XXX件产品，我们可以为您提供批量价格XXXX美元/件。期待着您的答复。谢谢。
提示：请填写你产品的价格，购买件数和优惠价格。
买家要求免运费
Dear $buyer,
discount of the shipping cost.
$myname
译文：很抱歉，到XXXXXXXXXXXXXX不能免运费的，但是我们可以在运费上给你XXX %的折扣。 提示：请填写地区和运费折扣。
未付款订单改完价格再次催款
Dear $buyer,
We’ve reset the price for you. We have given you a the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.
Best regards!
$myname
译文：我们已经为您重置价格并给您原运价XXX％的折扣。如你所知，运输成本非常高，而我们提供的价格比市场价格低，我们从这个产品中赚取不了多少利润。希望您满意，并随时与我联系。
提示：请填写运费折扣。
没有好评，买家对于你的产品表示怀疑
Dear $buyer,
I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you.
Regards
$myname
译文：我很高兴收到你的邮件。虽然我在DHgate没有多少评价，但我一直在Ebay做业务多年，我对我的产品很有信心。此外DHgate提供第三方担保支付服务，这意味着付款将不会发放给卖方，直到您对产品质量和交易非常满意。希望能够与您长期合作，谢谢。
发货几天后买家没收到货
Dear $buyer,
addressed the problem. We have got back the original package and resent it by UPS. The new tracking I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.
$myname
译文：我们已经在XXX月XXX号发送包裹，根据您的反馈，我们已经联系货运公司并确认问题。我们将找回原来的包裹并重新寄送,新的货运单号是XXXXXXXXXXXXXX,使用的是UPS。我对此感到十分抱歉，希望您能尽快收到。有任何疑问，请告诉我。
提示：请填写发货日期和货运单号。
向买家推荐新品
Dear $buyer,
As customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We
Regards
$myname
译文：随着圣诞节/新年/……的来临，我们发现XXXXXXXXXXXXXX产品拥有一个大型潜在市场。我们有大量的畅销的XXXXXXXXXXXXXX产品。请单击下面链接XXXXXXXXXXXXXXXXXXXXXXXXXXXX查看它们。如果你一个订单购买XXX件我们可以给批发价格。感谢您的惠顾。
提示：请填写产品名称、产品链接地址和购买件数。
收到好评后
Dear $buyer,
Thank you for your positive comment. Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you
$myname
译文：感谢您的积极评价。您的鼓励是我们前进的动力，我们真诚地希望能有更多的机会为您服务。
买家询问是否有直销航运
Dear $buyer,
We offer drop shipping service. You can simply specify the shipping address and we will deliver the order to your designated address
$myname
译文：我们支持直销，您只需写明发货地址就可以。
第二篇：外贸询盘回复 模板
（一）客户主动询价，我方报价
Dear Mr./Ms XX
Thanks for your inquiry about XX products by e-mail dd xxxx, 2007!
Now we here kindly quote you our best XX price as following:
Products name:
Specification, weight and size:
Packing:
Payment:
Delivery time:
Shipment fee:
Quantity:
Validity:
Others:
Pls review the above price and let us know your confirmation in an early date.
Looking forward to hearing from you soon
（二）我方主动询价，向客户报价
Dear Mr/Ms XX
We have met somewhere / we knew your inquiry about XX products on alibaba. We are pleased we can supply them, now we here kindly quote you our best price as follows:
Products name:
Specification, weight and size:
Packing:
Payment:
Delivery time:
Shipment fee:
Quantity:
Validity:
Others:
Pls review the above price and let us know your confirmation in an early date.
Looking forward to hearing from you soon.
三问客户对报价的意见：
1，第一次询问：
Dear Mr/Ms XX
Re XX products, We have quoted you FOB/CIF/ price by e-mail dd XXXX, 2007.. Have you received it? Please check it and let me know your comments about the price.
Looking forward to hearing from you soon.
Dear Mr/Ms XX
Re XX products, we have e-mailed you FOB/CIF/price after Canton Fair on Oct 24, 2006. Hope you have received it. What's your opinion? Can you accept it? If you have any problems, please let me know, I will try to solve it.
Looking forward to hearing from you soon.
2，第二次询问：
Dear Mr/Ms XX
Re the XX products, I have e-mail the FOB QINGAO price to you dd XX , 2007. And asked for your comments on XX, 2007. But still no reply . Have you received it? Please review it and let me know your comments. If any problems, please don't hesitate to contact us, We shall be pleased to be of service to you at all times.
Thanks in advance for your quick reply!
3，第三次询问：
Dear Ms/Ms XX
Re XX products, we have quoted you FOB/CIF/ price by e-mail after Canton Fair on Oct 24, 2006. But for a long time, you haven't replied us. So we sent two e-mail to you asking for your comments on Nov 9 and Nov 21, 2006. But still no reply. Now I 'd like to know whether you still interested in this item.
Looking forward to hearing from you soon.
Dear Mr/Ms XX
Re XX products, we have contacted you two times. But still no your confirmation. Now our factory has been full of production. If you still can't confirm, I'm afraid we can't arrange for your order. So please inform your customer and send us confirmation as soon as possible.
Looking forward to hearing from you soon.
4,重新报价
1)Dear Mr./Ms.XX
Re XX products, we have quoted you FOB QINGAO price , But for a long time,you haven't reply us. So we sent two e-mail to you asking for your comments on Nov 13 and Nov 23, 2006. Now we here kindly requote you the adjusted price as follows:
USDXX/pc
Hope you can accept this price.If sample required, we will send to you for your approval.
Thanks in advance for your quick reply!
2) )Dear Mr./Ms.XX
Re XX products,I have quoted you FOB QINGAO price.. We have checked our factory about the price, Now we here requote you the new price as follows,
USDXX/pc
Hope you can accept this price.If sample required, we will send to you for your approval.
5，询问对新价格的意见
Dear Mr./Ms.XX
Re XX products, in order to build our further business relationship. we have requote you new price on XX, 2007.Have you received it?. If you check other suppliers ,you will find this is our bottom price, hope you satisfied this time and accept it.
四，样品
a) 寄样前的预备：
Dear Mr/Ms XX
1）The XX samples are ready, now we would like to verify the specification ,size and quanlity
and your detail address(including telephone , fax no.) as follows:
When we receive your confirm, we will send it to you ASAP.
2）Re the express and sample fee, would you share half ? Because the cost is very high for us. If you agree this time, when you order, we will deduct the above fee.
b) 寄样品 （告知客户品名，规格，寄样日期，快件号码等）
Dear Mr/Ms XX
Re XX samples, we have sent two pieces to you by EMS last week. The tracking No is XXXX, please check receive it.
c) 询问客户是否收到样品，意见如何，检验结果，改进意见
Dear Mr/Ms XX
Re XXX samples, have you have received it? Now I 'd like to know the inspection results and your opinion? If any problem, please don’t hesitate to inform us so that we can try our best to solve for you.
d) 寄改进后的样品
Dear Mr/Ms XX
Re XXX products, we have sent the improved samples to you, by EMS last week. The tracking No is XXXX, please check receive it. Hope you will be satisfied it.
e) 询问客户是否收到样品，意见如何，检验结果
Dear Mr/Ms XX
Re XXX products, we have sent the improved samples to you, Have you received it? Please let us know your opinion. Hope you satisfied this time.
五，订单
f) 样品合格，是否下订单，何时下订单
(1) Dear Mr/Ms XX
Re XX products, you told us the samples had passed the test. Now will you consider purchasing above items? Please let us know your opinion at an early date.
Looking forward to hearing from you soon. Hope to start a new business in the near future!
(2) Dear Mr/Ms XX
Re XX products, you have sent us the test report on Dec 14, 2006. And informed us you would place an order for it. Now we still wait for your order. Could you tell me when you will place the order?
g) 催问客户下订单
Dear Mr/Ms XX
Re XX products，you told us you would purchase order on XXX , 2007. But we still no reply you order for a long time. Now please tell us when you will order so that we can arrange the production. ASAP.
六，信用证
h) 催开信用证
Dear Mr/Ms XX
Re contract No。XXX, we have faxed the proforma invoice to you, the shipment date is coming near, but we still not receive your L/C from our bank.
Now we'd like to know if you have issued the L/C or not. If yes, please tell us the L/C No and advising bank name, If not, please issue it as soon as possible so that we can arrange the shipment as per your L/C request.
When you issued it, please fax us the copy.
i) 修改信用证
(1)Dear Mr./Ms. XX
Thanks for you L/C issued.
But after review it, we found some discrepancies need to amend as follows:
1) Please amend clause XX as to:
2) Please delete clause XX
If you amend the L/C, please fax it to us.
Thank you!
(2) Dear Mr. Mr/Ms XX
Re the L/C No. XXX, contract No.: XXX, you have confirmed to amend the clause 44A as to SHANGHAI, CHINA instead of QINGDAO, CHINA. But we still haven't received the L/C
amendment advice from our bank. I'd like to know have you informed your bank to amend it?
I am very appreciated for your quick reply!
七出货事宜
Dear Mr. Mr/Ms XX
Re contract No. XX, we are pleased to inform you the products are ready. Now we 'd like to confirm the following details:
Packing size/quanlity:
Shipping marks:
:
We will try our best to arrange as per your request.
Also please inform us the detail documents so that we can make for you asap.(D/A, D/P, TT时)
八给客户发装运通知
Dear Mr./Ms.XX
Re the order No. XX, the Invoice No.XX, the goods have been shipped on SS "COSCO NAPOLI 004W" on Oct 25, 2006.The B/L No is GMQD26103016, The ETA date is about Nov 21,2006.The documents have been faxed to you. Please check it.
九告知客户寄单事宜
j) 告诉客户寄单日期，快件号码
Dear Mr./Ms. XX
Re the L/C No.XX, (Contract No XX), invoice No. XX, have sent to you by DHL on Nov 17, 2006. The DHL No is 7498536846, Please check it. Maybe, it has arrived on Nov 20, 2006.
十货物跟踪
k) 询问客户是否收到货物，有无意见。
Dear Mr./Ms XX
Re 06RF33202, original documents have sent to you by TNT on Nov 20, 2006. Now have you received documents and picked up the cargos? If any problems, please contact us, we will solve for you.
十一:询问结汇情况
Dear Mr/MSRe invoice NoXXX, pls let us know if you have arranged payment,If you have paid, please inform us the payment date and fax us the paymentnotice so that we can check from our bank.I am appreciated for your early reply.Thank you !