商务电子邮件格式
在电子邮件的写作中应该注意哪些呢？如何写好一封规范的电子邮件呢？
在写电子邮件时候，要采用日常办公运用的商业信函格式，使用正规的文字，不用或避免应用网络语言，诸如3Q、IFU等。
主题栏：主题明确，一目了然，让人看了知道个所以然，不会是一头雾水，不知所云，当作垃圾邮件删除掉。
称谓：准确，切不可含糊不清。是先生别称成了小姐；是小姐别喊成了先生。这是大忌讳！一次，青岛一家公司发信到公司，把我们公司的运营总监张可先生称呼成了张可小姐。搞得张先生郁闷一天。当你搞不清对方准确的性别时候，那就称老师就没错。 主体：简明，扼要，把事情说清楚就可以了，不要罗嗦，拖泥带水的。事情多，写的多，那最好是分成几小段，看的清楚明了。
祝语：可以写祝您工作愉快，工作顺利，或者顺祝商祺等都可以，表示真诚。 落款：公司名称，个人姓名，日期。
另外，在信件中一定要写明你的联系方式，最好是手机，随时保持畅通。 案例：
尊敬的读者朋友：
非常感谢您长期以来对《世界经理人》杂志的支持！
为了回报您对我们的拥护，我在这里很荣幸地邀请您成为我们上线1周年的尚品·人生网的尊贵会员，您将享受到我们仅为尚品·人生网站会员提供的所有优惠和特权，更有机会在尚品·人生网的社区中结识其他与您一样成功的精英人士！
您只要点击“接受”，便可自动成为尚品·人生网站的尊贵会员。
作为世界经理人网的姊妹网站，尚品·人生网以“享受成功品味生活”为使命，让成功人士在取得财富成果的同时，也能尽情享受丰盛的人生，得到生活与事业的和谐平衡。 非常感谢您的关注，期待您加入尚品·人生网！
此致
敬礼！
CRAIG PEPPLES
环球资源执行总裁
《世界经理人》《尚品·人生》出版人
注：如果您接受了这份邀请，我们将同时把您的个人信息复制到尚品·人生网站的数据库，您就不需再填写各种表格，这样不仅为您节省时间，也能让我们之间的沟通交流更方便。
这是给我邮箱来发来的广告信函，格式是很规范的。
下面一封信是北京雅致人生公司王老师写给郑州惠尔企业管理咨询有限公司张老师的合作信函，非常规范，整洁，读起来赏心悦目，从信中你可以感受到该公司优秀的企业文化和员工整体的高素质。
张先生，
您好，我是北京雅致人生管理顾问有限公司的王艳。很高兴能够认识您，并有幸将我们公司介绍给您。我们公司培训主要以素质技能技巧为主，曾经成功的为IBM/HP/SUMSUNG/微软、中海油、大唐移动、北京移动、信息产业部电信研究院服务过，欢迎您访问我们公司的网址：,对我们公司有更多的了解。
附件是我们公司擅长的培训课程及讲师简历。请您查收。
如有任何问题或者建议请您随时与我联系！
希望我们能达成互补，在未来有合作的机会！
感谢您对我工作的支持！
祝您工作开心快乐！
王艳
雅致人生管理顾问有限公司
项目经理
王艳 WENDY
写的很得体，是我们电子信函的一个典范。所以说，一封好的电子邮件可以展示自己公司良好的形象，一封差的电子邮件可以把自己公司建立已久的美好形象完全抹掉。 在商业来往中，一定要注意电子邮件的书写，注意电子邮件的礼仪，为自己的企业展示一个良好的形象。
签名格式_职场商务电子邮件礼仪
现如今，可能已经找不到没有电子邮箱的网民了。特别是职业人士，还拥有使用公司域名的邮箱。职业人士的利用公司邮箱发送邮件与私人信件有着很大区别，存在着职场邮件礼仪方面的新问题。
据统计，如今互联网每天传送的电子邮件已达数百亿封，但有一半是垃圾邮件或不必要的。“在商务交往中要尊重一个人，首先就要懂得替他节省时间”，电子邮件礼仪的一个重要方面就是节省他人时间，只把有价值的信息提供给需要的人。
写EMAIL就能看出其人为人处世的态度。你作为发信人写每封EMAIL的时候，要想到收信人会怎样看这封EMAIL，时刻站在对方立场考虑，将心比心。同时勿对别人之回答过度期望，当然更不应对别人之回答不屑一顾。
我为您整理出了史上最完整版本的职业电子邮件中礼仪问题，希望能给您的工作带来帮助！
关于主题
主题是接收者了解邮件的第一信息，因此要提纲挈领，使用有意义的主题行，这样可以让收件人迅速了解邮件内容并判断其重要性。
1.一定不要空白标题，这是最失礼的
2.标题要简短，不宜冗长，不要让OUTLOOK用…才能显示完你的标题
3.标题要能真反映文章的内容和重要性，切忌使用含义不清的标题，如“王先生收”
4.一封信尽可能只针对一个主题，不在一封信内谈及多件事情，以便于日后整理
5.可适当用使用大写字母或特殊字符(如“*!”等)来突出标题，引起收件人注意，但应适度，特别是不要随便就用“紧急”之类的字眼。
6.回复对方邮件时，可以根据回复内容需要更改标题，不要RERE一大串。
关于称呼与问候
1.恰当地称呼收件者，拿捏尺度
邮件的开头要称呼收件人。这既显得礼貌，也明确提醒某收件人，此邮件是面向他的，要求其给出必要的回应；在多个收件人的情况下可以称呼大家、ALL。
如果对方有职务，应按职务尊称对方，如“X经理”；如果不清楚职务，则应按通常的“X先生”、“X小姐”称呼，但要把性别先搞清楚。
不熟悉的人不宜直接称呼英文名，对级别高于自己的人也不宜称呼英文名。称呼全名也是不礼貌的，不要逮谁都用个“DEARXXX”，显得很熟络。
2.EMAIL开头结尾最好要有问候语
最简单的开头写一个“HI”，中文的写个”你好”；结尾常见的写个BESTREGARDS， 中文的写个”祝您顺利”之类的也就可以了。
俗话说得好，“礼多人不怪”，礼貌一些，总是好的，即便邮件中有些地方不妥，对方也能平静的看待。
关于正文
1.EMAIL正文要简明扼要，行文通顺
EMAIL正文应简明扼要的说清楚事情；如果具体内容确实很多，正文应只作摘要介绍，然后单独写个文件作为附件进行详细描述。
正文行文应通顺，多用简单词汇和短句，准确清晰的表达，不要出现让人晦涩难懂的语句。最好不要让人家拉滚动条才能看完你的邮件，千万不要学唐僧。
2.注意EMAIL的论述语气
根据收件人与自己的熟络程度、等级关系；邮件是对内还是对外性质的不同，选择恰当的语气进行论述，以免引起对方不适。
尊重对方，请、谢谢之类的语句要经常出现。
电子邮件可轻易地转给他人，因此对别人意见的评论必须谨慎而客观。“邮件门”就是深刻的教训！
3.EMAIL正文多用1234之类的列表，以清晰明确。
如果事情复杂，最好1、2、3、4的列几个段落进行清晰明确的说明。保持你的每个段落简短不冗长，没人有时间仔细看你没分段的长篇大论。
4.一次邮件交待完整信息
最好在一次邮件中把相关信息全部说清楚，说准确。不要过两分钟之后再发一封什么“补充”或者“更正”之类的邮件，这会让人很反感。
5.尽可能避免拼写错误和错别字，注意使用拼写检查
这是对别人的尊重，也是自己态度的体现。如果是英文EMAIL，最好把拼写检查功能打开;如果是中文EMAIL，注意拼音输入法带给你的弱智同音别字。
在邮件发送之前，务必自己仔细阅读一遍，检查行文是否通顺，拼写是否有错误。
6.合理提示重要信息
不要动不动就用大写字母、粗体斜体、颜色字体、加大字号等手段对一些信息进行提示。合理的提示是必要的，但过多的提示则会让人抓不住重点，影响阅度。
7.合理利用图片，表格等形式来辅助阐述
对于很多带有技术介绍或讨论性质的邮件，单纯以文字形式很难描述清楚。如果配合图表加以阐述，收件人一定会表扬你的体贴。
8.不要动不动使用:)之类的笑脸字符，在商务信函里面这样显得比较轻佻
BUSINESSEMAIL不是你的情书，所以:)之类的最好慎用。只用在某些你确实需要强调出一定的轻松气氛的场合，比如现在-:)
附件
1.如果邮件带有附件，应在正文里面提示收件人查看附件
2.附件文件应按有意义的名字命名，不可用外星人才看懂的文件名
3.正文中应对附件内容做简要说明，特别是带有多个附件时
4.附件数目不宜
超过4个，数目较多时应打包压缩成一个文件
5.如果附件是特殊格式文件，因在正文中说明打开方式，以免影响使用
6.如果附件过大(不宜超过2MB)，应分割成几个小文件分别发送，
语言的选择和汉字编码
1.只在必要的时候才使用英文邮件
英文邮件只是交流的工具，而不是用来炫耀和锻炼英文水平的。如果收件人中有外籍人士，应该使用英文邮件交流；如果收件人是其他国家和地区的华人，也应采用英文交流，由于存在中文编码的问题，你的中文邮件在其他地区可能显示成为乱码天书。
2.尊重对方的习惯，不主动发起英文邮件
如果对方与你的邮件往来是采用中文，请不要自作聪明的发送英文邮件给他；如果对方发英文邮件给你，也不要老土的用中文回复。
3.对于一些信息量丰富或重要的邮件，建议使用中文。你很难保证你的英文表达水平或收件人中某人的英文理解水平存在问题，而影响邮件所涉及问题的解决。
4.选择便于阅度的字号和字体
中文老实点用宋体或新宋体，英文就用VERDANA或ARIAL字型，字号用五号或10号字即可。这是经研究证明最适合在线阅度的字号和字体。不要用稀奇古怪的字体或斜体，最好不用背景信纸，特别对公务邮件。
结尾签名
每封邮件在结尾都应签名，这样对方可以清楚的知道发件人信息。虽然你的朋友可能从发件人中认出你，但不要为你的朋友设计这样的工作。
1.签名信息不宜过多
电子邮件消息末尾加上签名档是必要的。签名档可包括姓名、职务、公司、电话、传真、地址等信息，但信息不宜行数过多，一般不超过4行。你只需将一些必要信息放在上面，对方如果需要更详细的信息，自然会与你联系。
引用一个短语作为你的签名的一部分是可行的，比如你的座右铭，或公司的宣传口号。但是要分清收件人对象与场合，切记一定要得体。
2.不要只用一个签名档
对内、对私、对熟悉的客户等群体的邮件往来，签名档应该进行简化。过于正式的签名档会让与对方显得疏远。你可以在OUTLOOK中设置多个签名档，灵活调用。
3.签名档文字应选择与正文文字匹配，简体、繁体或英文，以免成出现乱码。字号一般应选择比正文字体小一些。
回复技巧
1.及时回复EMAIL
收到他人的重要电子邮件后，即刻回复对方一下，往往还是必不可少的,这是对他人的尊重，理想的回复时间是2小时内，特别是对一些紧急重要的邮件。
对每一份邮件都立即处理是很占用时间的，对于一些优先级低的邮件可集中在一特定时间处理，但一般不要超过24小时。
如果事情复杂，你无法及时确切回复，那至少应该及时的回复说”收到了，我们正在处理，一旦有结果就会及时回复，云云”。不要让对方苦苦等待，记住：及时作出响应，哪怕只是确认一下收到了。
如果你正在出差或休假，应该设定自动回复功能，提示发件人，以免影响工作。
2.进行针对性回复
当回件答复问题的时候，最好把相关的问题抄到回件中，然后附上答案。不要用简单的，那样太生硬了，应该进行必要的阐述，让对方一次性理解，避免再反复交流，浪费资源。
3.回复不得少于10个字
对方给你发来一大段邮件，你确只回复“是的”、“对”、“谢谢”、“已知道”等字眼，这是非常不礼貌的。怎么着也要凑够10个字，显示出你的尊重。
4.不要就同一问题多次回复讨论，不要盖高楼
如果收发双方就同一问题的交流回复超过3次，这只能说明交流不畅，说不清楚。此时应采用电话沟通等其他方式进行交流后再做判断。电子邮件有时并不是最好的交流方式。 对于较为复杂的问题，多个收件人频繁回复，发表看法，把邮件越RE越高，这将导致邮件过于冗长笨拙而不可阅读。此时应即是对之前讨论的结果进行小结，删减瘦身，突出有用信息。
5.要区分REPLY和REPLYALL(区分单独回复和回复全体)
如果只需要单独一个人知道的事，单独回复给他一个人就行了
如果你对发件人提出的要求作出结论响应，应该REPLAYALL，让大家都知道；不要让对方帮你完成这件事情。
如果你对发件人的提出的问题不清楚，或有不同的意见，应该与发件人单独沟通，不要当着所有人的面，不停的RE来RE去，与发件人讨论。你们讨论好了再告诉大家。不要向上司频繁发送没有确定结果的邮件。
点击“回复全部”前，要三思而行！
6.主动控制邮件的来往
为避免无谓的回复，浪费资源，可在文中指定部分收件人给出回复，或在文末添上以下语句：“全部办妥”、“无需行动”、“仅供参考，无需回复”。
正确使用发送，抄送，密送
要区分TO和CC还有BCC(区分收件人、抄送人、秘送人)
1.TO的人是要受理这封邮件所涉及的主要问题的，理应对邮件予以回复响应。
2.而CC的人则只是需要知道这回事，CC的人没有义务对邮件予以响应，当然如果CC的人有建议，当然可以回EMAIL。
3.而BCC是秘送，即收信人是不知道你发给了BCC的人了的。这个可能用在非常规场合。
4.TO，CC中的各收件人的排列应遵循一定的规则。比如按部门排列；按职位等级从高到低或从低到高都可以。适当的规则有助于提升你的形象!
5.只给需要信息的人发送邮件，不要占用他人的资源
6、转发邮件要突出信息
在你转发消息之前，首先确保所有收件人需要此消息。除此之外，转发敏感或者机密信息要小心谨慎，不要把内部消息转发给外部人员或者未经授权的接收人。
如果有需要还应对转发邮件的内容进行修改和整理，以突出信息。不要将RE了几十层的邮件发给他人，让人摸不着头脑。
怎么样，经过这一系列的讨论，大家对职场电子邮件中的礼仪应该有初步的认识了吧！归结到底，两句话：只发有必要的邮件，认真发邮件
第二篇：《商务英文E-MAIL模板大全》电子模板
目录
Chapter 1 建立贸易关系
1. 请求建立贸易关系 Request for Establishing Business Relations
2. 回复请求建立业务关系 Reply to the Request for Establishing Business Relations
3. 索取产品资料 Request for Product Literature
4. 回复索取产品资料 Reply to the Request for Product Literature
5. 邀请会面 Invitation to the Business Appointment
6. 接受会面邀请 Accepting the Invitation to the Business Appointment
7. 谢绝会面邀请 Declining the Invitation to the Business Appointment
8. 要求更改会面时间及地点Request for Changing the Time & Place of the Meeting
Chapter 2 推销
9. 向特定客户推销 Sales Letter to Specific Customers
10. 向不特定客户推销 Sales Circular to Non-Specific Customers
11. 寄信给老客户 Sales Letter to Old Customers
12. 寄信给新客户 Sales Letter to New Customers
13. 推销新产品 Sales Letter for Promotion of New Products
14. 推销劳务 Sales Letter for Promotion of Labor Services
Chapter 3 询盘和订货
15. 一般询盘 General Inquiry
16. 回复一般询盘 Reply to the General Inquiry
17. 具体询盘 Specific Inquiry
18. 报虚盘 Making a Non-Firm Offer
19. 报实盘 Making a Firm Offer
20. 买方还盘 Making a Counter Offer
21. 卖方返还盘 Making a Counter-Counter Offer
22. 下订单 Placing an Order
23. 接受订单 Accepting an Order
24. 拒绝订单 Declining an Order
25. 下续订单 Placing a Repeat Order
26. 推荐替代品 Offering a Substitute Product
27. 接受替代品 Accepting a Substitute Product
28. 拒绝替代品 Declining a Substitute Product
29. 涨价通知 Notice for Price Increase
30. 回复涨价通知 Reply to the Price Increase Notice
Chapter4 付款
31. 询问付款方式 Asking about Payment Terms
32. 接受付款方式 Accepting Payment Terms
33. 要求修改信用证 Request for Amendment to L/C
34. 信用证修改 Amendment to L/C
35. 付款通知 Payment Notice
36. 收到付款通知 Receipt of Payment Notice
37. 催促付款（初次）Urging Payment (First Notice)
38. 催促付款（最后通告）Urging Payment (Last Notice)
39. 索取#5@p Asking for Invoice
40. 寄送#5@p Sending Invoice
Chapter 5 包装和交货
41. 包装要求 Packaging Requirements
42. 回复包装要求 Reply to Packaging Requirements
43. 装运时间 Time of Shipment
44. 回复装运通知 Reply to Time of Shipment
45. 催促装运 Urging Shipment
46. 回复催促装运 Reply to Urging Shipment
47. 出货通知 Shipment Advice
48. 货物抵达通知 Goods Arrival Notice
Chapter 6 投诉和致歉
49. 投诉货物未寄达 Complaint about Goods Arrival Failure
50. 对货物未寄达致歉 Apology for Goods Arrival Failure
51. 出货延迟 Late Delivery
52. 对出货延迟致歉 Apology for Late Delivery
53. 投诉货物质量 Complaint about Poor Quality of Goods
54. 对货物质量不佳致歉 Apology for Poor Quality of Goods
55. 投诉货物数量 Complaint about Wrong Quantity of Goods
56. 为数量错误致歉 Apology for Wrong Quantity of Goods
57. 投诉发货出错 Complaint about Receiving Wrong Goods
58. 为发货有误致歉 Apology for Sending Wrong Goods
59. 抱怨包装不良 Complaint about Poor Packaging
60. 为包装不良致歉 Apology for Poor Packaging
61. 付款出错 Payment Error
62. 为付款出错致歉 Apology for Payment Error
63. 对服务的不满 Service Dissatisfaction
64. 对服务不满致歉 Apology for Customer Service Dissatisfaction
Chapter 7 商务交往
65. 请求筹备出差 Request for Preparing for a Business Trip
66. 回复请求筹备出差 Reply to the Request for preparing for a Business Trip
67. 确认预定行程 Confirming Itinerary Reservation
68. 出差后的感谢 Thanks for a Business Trip
69. 活动通知 Activity Notice
70. 集会通知 Gathering Notice
71. 邀请担任演讲者 Inviting Speaker
72. 回复演讲邀请 Reply to the Invitation for Speaker
73. 展销会通知 Trade Fair Notice
74. 回复邀请 Reply to the Trade Fair Invitation
75. 请求帮忙做问卷调查 Request for Filling Out Questionnaire
76. 请求转载许可 Request for Reproduction Permission
Chapter 8 公司人事
77. 人事查询 Personnel Enquiry
78. 找寻人才 Looking for Qualified Personnel
79. 晋升公告 Promotion Announcement
80. 调动通知 Transfer Notice
81. 褒奖员工 Complimenting Employees
Chapter 9 公司内部
82. 会议通知 Meeting Notice
83. 例行报告 Routine Report
84. 问题报告 Problem Report
85. 提案 Proposal
86. 回复提案 Reply to Proposal
87. 说服对方 Convincing the Other Side
88. 给予指示 Giving Instructions
89. 新产品说明 New Product Description
Chapter 10 社交信函
90. 邀请与约见函 Invitation and Appointment Letter
91. 回复邀请 Reply to Invitation
92. 祝贺函 Letter of Congratulation
93. 慰问函 Letter of Sympathy
94. 感谢函 Letter of Thanks
95. 道歉函 Letter of Apology
96. 通知函 Letter of Advice
97. 鼓励函 Letter of Encouragement
98. 探病函 Letter of Consoling the Sick
99. 吊唁函 Letter of Condolence
100. 节日问候 Seasons Greeting
Chapter 1 建立贸易关系
1. 请求建立贸易关系 Request for Establishing Business Relations
We have learned from 信息来源) that you are (公司性质) in (国名或地域名). We are glad that you are interested in ④(产品名称). So, we are willing to establish business relations with you. Attached please find 附件内容).
We are (公司性质). We export (出口产品名称) to 出口产品目的地). If (对方条件)，we ⑩(期待事宜).
We look forward to receiving your inquiry at an early date.
2. 回复请求建立贸易关系 Reply to the Request for Establishing Business Relations
Thanks for your email to enter into business relations with us in 经营范围). We have read your 邮件附件内容).
As you know, we are ③(重述本公司身份). We have a large ④(需求量大的产品名称) market here, so we are seeking new partners. If possible, we’d like to be 我方角色) in 国名或地域名).Should ⑦(对方提供的优惠), we’ll ⑧(订单种类).
We look forward to your favorable reply.
3. 索取资料 Request for Product Literature
We learn from 信息来源) that you are (供货商身份). We 关注产品途径) and became much interested in your 产品名称).
We are 我方公司身份). As we are interested in doing business with you, we would like you to send us (邮寄方式) the detailed information about (欲购产品名称) to 邮寄地址). The demand for 产品类型) in our market is really great.
Your immediate attention is highly appreciated.
4. 回复索取产品资料 Reply to the Request for Product Literature
We are so glad that you are interested in 产品名称). Attached are (附件内容). As you requested in your email, we sent you our ③(索取资料) by ④(邮寄方式), which will tell you everything about our (产品名称).
Although established in 公司成立时间), we are developing very fast. We pay great attention to (特别关注之处). We have introduced advanced production equipment from 国名或地域名). We now export our products to ⑨(出口产品目的地). ⑩(产品畅销国国名或地名) is our
(某一特定产品系列) is a bestseller. largest market.We look forward to your trial order.
5. 邀请会面 Invitation to the Business Appointment
I’d like to invite you for a meeting with ①(我公司会面人职务和姓名) if you feel convenient. As (会议名称) will be held in 会议地点) from 会议起始日) to 会议结束日), we
think you ⑥(对方可能采取的行动). If you come, we would like to invite you for a meeting with ⑦(我公司会面人)at ⑧(会面地点), on ⑨(双方会面日) to discuss ⑩(双方会面商讨事宜). (我公司会面人) wishes to have an opportunity for a meeting with you. We look forward to receiving a positive reply from you.
6. 接受邀请会面 Accepting the Invitation to the Business Appointment
I’m glad that you will arrange a meeting between 对方会面人职务和姓名) and me on the day before the opening of 会议名称) to (会面事宜). As a matter of fact, we had had the intention to meet 对方会面人职务) during 会议名称) before we got your email. We cherish the opportunity ⑥(我方珍惜之事), and are pleased to have a chance to 有机会之事).
We look forward to seeing you in Dongguan.
7. 谢绝会面邀请 Declining the Invitation to the Business Appointment
Thank you for your email of 对方邮件发送日), inviting me to have a meeting with (对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点). I’m sorry to say that we are unable to go to 会议名称), when we (拒绝会面原因). That’s why I can’t go and meet (对方会面人职位).
We hope that you will understand our situation. We wish to meet sometime in the near future to ⑨(会面目的).
8. 要求更改会面时间及地点 Request for Changing the Time & Place of the Meeting Thank you for your email of 对方邮件发送日), inviting me to have a meeting with (对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点). We’d like to have the meeting on ⑥(我方提出的会面时间) at ⑦(我方提出的会面地点). It will be much more convenient to us if you agree to the date and place we have suggested. Your favorable reply would be highly appreciated.
Chapter 2 推销
9. 向特定客户推销 Sales Letter to Specific Customers
I would like to tell you that we have got the 产品名称) you inquired about (对方询盘时间). Attached are ③(附件名称), which will give you all details for placing an order.
④(产品名称) we’ve got are ⑤(产品优势). They are really ⑥(欲推销产品引以为傲之处). They are at least as good as, if not better than, 与同类产品一样好), but prices are 价格情况).
We expect your feedback before the end of this month.
10. 向不特定客户推销 Sales Circular to Non-Specific Customers
We are willing to seek partners for (出口产品类型).
We are (我公司注册地点)，specializing all kinds of (产品种类). They are bestsellers both at home and abroad. We’ve now made some researches on 新研制产品名称), which we are able to provide regularly.
If you are interested, please contact me at (电话联系方式). For more related information, you can 获知信息途径). Maybe we will make arrangements for a meeting to discuss details concerning 商讨事宜).
11. 寄信给老客户 Sales Letter to Old Customers
It’s been (有业务往来持续时间) since we executed your last order. Recently, we got in large quantities of (新产品名称). Attached please find (附件名称).
I’d like to inform you that, we are 优惠措施) on certain items, including 对方感兴趣产品名称). Would you have a look at the attached catalogue? If you wish to order large quantities, ⑥(联系方式) me. We will try to work out terms and conditions to our mutual benefit.
We look forward to our continued mutually-profitable business relationship. We expect (期待事宜).
12. 寄信给新客户 Sales Letter to New Customers
We are glad to learn, from (信息来源), that you are interested in (产品名称).We 经营情况). Attached please find ④(附件名称). ⑤(欲知详细信息), please ⑥(查询方式).
We look forward to your trial order and assure you of our prompt attention.
13. 推销新产品 Sales Letter for Promotion of New Products
We’re pleased to inform you that, with years of research, we’ve introduced our new products (产品名称) to market. Much to our delight, they enjoy great popularity. As we guess you might be interested, we’ve sent you 邮寄方式) (邮寄样品种类及数量) for your trial use. A trial use will convince you of their extraordinary functioning. For more information, please ④(查看信息途径).
Attached please find (附件名称). We hope you’ll take this opportunity to (为双方利益起见). If you consider placing an order, we’ll grant you ⑦(优惠幅度).
14. 推销劳务 Sales Letter for Promotion of Labor Services
We’re pleased to learn, from (信息来源),that you are in need of (某种职业工作人员). We advertised your job vacancies and attracted (申请人数) applicants, from whom we have chosen ④(人数) for your consideration. Attached are ⑤(附件名称).
The candidates we have chosen are ⑥(身份). They all have ⑦(工作经历持续时间) experience, in a (工作单位). We have interviewed them with satisfactory results and offered them (提供
事宜) as required.
They are looking forward to your phone interviews. Contact us if (所需帮助事宜). We hope to have more cooperation in the future.
Chapter3 询盘和订货
15. 一般询盘 General Inquiry
We are very much interested in importing (产品名称) from you since you are 对方身份). We would be grateful if you could let us have detailed information about (产品名称) and send us samples of your complete product range as well.
We have been 我方身份) for (公司历史年限) and have 销售渠道). We are in great need of 产品名称) in our production. Our credit standing has been AAA rated since 起始年).
If business terms are satisfactory, we’ll place regular orders with you.
16. 回复一般询盘 Reply to the General Inquiry
We are glad to learn that you are interested in our 产品名称). Attached please find 附件信息). As you requested, we have sent you samples of our complete range ③(邮寄方式).
We are one of the ④(公司性质), specializing in ⑤(经营范围). All our products are manufactured 产品优势). We 公司优势). We will allow a (折扣幅度) discount for your orders. For 欲知信息), please (获知信息途径).
We look forward to your trial order.
17. 具体询盘 Specific Inquiry
We are ①(公司性质). We have obtained your name and address from ②(信息来源) and we are very interested in (产品名称).
We’d like to have an (产品数量) quotation of the said products, (价格术语).We’d like you to tell us about 其他欲知事项). If 下订单前提条件), we will place an order with you.
We would await your reply.
18. 报虚盘 Making a Non-Firm Offer
We thank you for your inquiry (对方询盘日)，asking for 欲购产品数量) quotation of (欲购产品名称) made in ④(产品原产地). We are pleased to offer as follows: ⑤(报盘详细内容).
The above offer is subject to our final confirmation. If you think our offer meets your requirements, please let us know at an early date. We would be glad to offer any additional information you need.
19. 报实盘 Making a Firm Offer
Thank you for your inquiry of 对方询盘日), asking for an 欲购产品数量) quotation of our 欲购产品名称). We are pleased to offer as follows: 报盘详细内容).
The above offer is firm until 报价有效期限). If you think our offer is satisfactory, please let us know before ⑥(订单有效期限). You can be assured of our best service.
20. 买方还盘 Making a Counter Offer
We thank you for your email of (对方邮件发送日期), offering us (我方欲购产品名称及数量) made in ③(产品原产地) at ④(卖方报价).
We regret to inform you that we can’t accept your offer as (还盘原因). For (继续保持合作的原因), we counter offer as follows, subject to your reply reaching us ⑦(有效期限): ⑧(我方还盘价). We are satisfied with other terms in your offer.
We look forward to your favorable reply.
.
21. 卖方返还盘 Making a Counter-Counter Offer
Referring to your counter offer of (对方还盘邮件发送日期), asking for a cut down of the price from 我方报盘价) to (对方还盘价), we regret to tell you that it is difficult for us to accept your counter offer.
The price we set in our offer is carefully calculated. As a matter of fact, we have had considerable business with many customers at 价格描述).Our 我方产品种类) sell well in their markets. As you know, our products are far superior in quality to (同类产品名称) provided by any other suppliers in the world. For long lasting trade relations between us, however, we decide to allow you (让利种类) if your order (订单价值).
If you think our proposal acceptable, please place an order on or before May 31st.
22. 下订单 Placing an Order
Thank you for your timely reply of 对方邮件发送日期) to our inquiry about the 欲购产品名称). We are very satisfied with the trade terms you offer. The prices are acceptable. Therefore, we now email you our purchase order ③(订单编号) in the attached file.
We will open 信用证种类) in your favor as soon as possible through 开户行), for the total value of (总价值) as stated in this order. Please inform us of the shipping date at least 提前通知装船天数) in advance after you receive our L/C.
We look forward to your confirmation of the acceptance of our order.
23. 接受订单 Accepting an Order
We confirm our acceptance to your order 订单编号) you emailed us 对方邮件发送时间) for (订购产品名称). We welcome you as one of our customers.
We are pleased to send you in the attached file the Sales Confirmation ④(销售确认书编号) for your e-signature. Please cosign it and return it to us for our file. And please open your L/C (开
证时间). Shipment will be made upon our receipt of your L/C.
Your cooperation is highly appreciated. We assure you of 我方承诺) and look forward to receiving (期盼对方继续订购) from you.
24. 拒绝订单 Declining an Order
We acknowledge receipt of your order 订单编号) you emailed us (对方邮件发送时间) for ③(订购产品名称), but regret to tell you that we are unable to take your order as ④(无法供货原因).
⑤(无法供货的原因).
We are indeed sorry for being unable to take your order. We sincerely hope that you will understand our situation and keep business relations with us in the future.
25. 下续订单 Placing a Repeat Order
We are pleased to inform you that the ①(产品名称) we ordered from you last time is very suitable for our market. Last shipment of (产品名称) sells well here.
As we believe there is still a great demand for (产品名称) in our market, we are placing with you a repeat order 续订单编号) in the attached file for the same kinds and the same quantity of the said products at the same price and on the same trade terms as we did last time, provided (续订单特别要求). We hope you will ⑥(希望对方所做之事).
We expect you to confirm our repeat order as soon as possible.
26. 推荐替代品 Offering a Substitute Product
We are pleased to learn from your email 对方发送邮件日期) that you intend to place with us an order for (欲订产品名称),but we regret to tell you that this model is already out of production.
We’d like to recommend to you our new model 替代产品型号), which is even more welcomed by 受谁欢迎). This new model is much better than the previous one, but the price is (替代品价格低廉程度) lower with 替代品“卖点”). Attached please find our latest catalogue and export price list so that you can know more about our new model or you can visit our web site：⑦(公司网站) to get more information you need.
We expect you to place a trial order with us.
27. 接受替代品 Accepting a Substitute Product
Thank you very much for your recommendation. As this model is new to our market, we’d like to place a trial order with you for 替代品名称及数量), if you allow us 优惠种类及优惠额). Attached please find our Purchase Order ③(采购订单编号). We will open an ④(开立何种信用证) in your favor for the total value as stated in this order as soon as we get your confirmation. It is for keeping our long term trade relationship that we decide to place this trial order. We hope you will ⑤(希望对方所做之事) concerning this transaction.
We look forward to your positive reply.
28. 拒绝替代品 Declining a Substitute Product
We have received your email recommending us the 替代品名称及数量) for lack of (原欲购产品名称) we requested, but we are very sorry to say that we can’t accept ③(替代品名称). ④(拒绝替代品的原因). ⑤(我方提出的解决办法). If you fail to deliver ⑥(原欲购产品名称及数量) on time, you have to pay us liquidated damages, that is, a ⑦(赔偿额度) of the total value of the delayed goods, for 延误期限).
We hope you will give us a favorable reply as soon as possible.
29. 涨价通知 Notice for Price Increase
We formally inform you that the price of (涨价产品名称) has increased by (价格上涨幅度) mainly owing to 涨价原因). ④(对涨价原因做具体解释). We can’t but increase our export price by ⑤(价格上涨幅度). In fact, many companies have increased their price to that extent. However, for ⑥(提供原价的原因), we offer you the original price for your ⑦(最近的一次订单时间或订单编号) order. From⑧(涨价起始时间) , the price will go up by ⑨(价格上涨幅度).
We hope you will 希望对方所做之事).
30. 回复涨价通知 Reply to the Price Increase Notice
Thank you for informing us the 涨价幅度) increase in the price of 涨价产品名称) due to ③(涨价原因).
To tell you the truth, we have predicted the increase in the price of 涨价产品名称), but we didn’t expect the rise to be so high as 涨价幅度). We thank you for keeping the original price for our 最近的一次订单). Would you reconsider our later orders at the price of 略低于卖方涨价幅度的价格)?
Reconsider the price of the products and we’ll (我方将做之事).
Chapter 4 付款
31. 询问付款方式 Asking about Payment Terms
We are in receipt of your bid yesterday for 对方递盘主要内容).However, you didn’t mention specific payment terms.
We’d like to tell you that we only accept payment by (信用证种类).Generally speaking,(付款方式)is considered to be a reliable and safe method of payment in international trade. It protects the rights and interests of both of us. It is our usual case accept (信用证种类) when we do business internationally. We wonder whether you accept this kind of payment.
Thank you in advance for your prompt reply.
32. 接受付款方式 Accepting Payment Terms
We thank you for your email telling us about the payment terms, which we forgot to mention in ①(我方信函种类).
We accept the payment terms you have offered, that is, we’ll make payment by (我方接受的信用证种类).It is true that ③(付款方式) is the safest way of payment and ④(信用证种类)is more favorable to you. Though it will add to our cost, we’ll do as you have asked us to. As we need to put a deposit in the bank amounting to the cost of the import, we need (所需时间)to arrange all the issues concerning the opening of (信用证种类).
We’ll let you know once we have 信用证种类)opened.
33. 要求修改信用证 Request for Amendment to L/C
Many thanks for sending us your L/C 信用证编号) issued by 开证行名称).However, on checking its clauses we found with regret that your Letter of Credit has several mistakes. You are kindly requested to amend the above L/C as follows: ③(信用证需修改之处).
As soon as we confirm the above amendment, we shall proceed with 我方立即着手办理事宜)at once.
A prompt reply will greatly oblige us.
34. 信用证修改 Amendment to L/C
Thanks for the email asking us to make amendment to our L/C. As requested, the amendment to our L/C ①(信用证编号) has been made as follows:
②(对信用证的具体修改内容).
Shortly after receiving your email, we checked the details and found ③(信用证错误数量) in our L/C. We are really sorry ④(致歉原因).We have now instructed our bank ⑤(开证行名称) to make the amendment. The amendment advice will reach you soon. Please try your utmost to ⑥ (催促对方办理事宜)once you confirm our amendment.
We expect to receive the first shipment at the date stated in the contract.
35. 付款通知 Payment Notice
As agreed, we are drawing on you for the value of 货物名称).The payment in arrears amount to (对方应付款额).To simplify the issues, we will (我方为简化过程所采取的措施). Please protect our draft on presentation.
We shall appreciate your cooperation.
36. 收到付款通知 Receipt of Payment Notice
We are in receipt of your email about payment notice of 对方发送邮件时间)contents of which have had our due perusal. In view of ②(说明原因),we will ③(我方立即办理事宜)immediately. Supplementary to this email, we wish to say that the amount ④(货款金额)has
already been ⑤(货款处理情况).
Please accord this matter your close attention. If you haven’t received the payment of the goods, please keep us advised as far in advance as possible.
37. 催促付款（初次） Urging Payment (First Notice)
As required in the contract, which was settled by careful discussion of both parties, we wish to call your attention to the fact that we have got (已备货物) ready for some time.
However, up till now, we haven’t had any news concerning your payment. Therefore, we kindly ask you to send us the payment as scheduled, so that we can execute your order 订单编号) within the contract time.
We hope that you will (亟待对方解决事宜)as soon as possible.
38. 催促付款（最后通告） Urging Payment (Last Notice)
We wonder whether you have received our emails, asking you to send us payment for your order ①(订单编号).
In spite of our repeated reminders, the payment still remains unsettled. We have emailed you asking for the speeding up of the payment over and over again. Frankly speaking, we have got a little bit uneasy at no arrival of your payment. It is your responsibility to pay the products in due time. Should you have financial difficulties, please let us know. This will be the last time for us to remind you that if you fail to send us payment by 付款最后期限),you will have to 未付款所导致的后果) accordingly.
Please arrange payment as soon as possible so as to continue our cooperation.
39. 索取#5@p Asking for Invoice
We are pleased to have received your high quality products on schedule.①(对收到的产品进行评论).We further know your good reputation, so we expect to continue our smooth cooperation.
The only thing, however, we are feeling a little worried about is that we have received all the documents except the invoice. As a rule, we require commercial invoice in (#5@p复印数量). Please write our company name (公司名称) as the buyer with the amount of #5@p面额). Our order number is ⑤(订单编号).Since it is important, please post them to us with the original invoice (邮寄方式).
Thanks in advance for your immediate attention.
40. 寄送#5@p Sending Invoice
Thanks for telling us the issues concerning the invoice of your order 订单编号).
We have noted your instructions about the invoice and, as requested, have posted you the 所寄票据) in ③(复印数量),together with the original one, by ④(快递公司名称)，⑤(邮寄时间).The number of the mail by 快递公司名称) is:快递邮件编号).They will contact you by your mobile phone. We have sent you an e-copy in the attached file for your advance look. We look forward to our further cooperation in the future.
Please acknowledge receipt of the invoice we sent you ⑧ (邮寄时间) once you get it.
Chapter 5 包装和交货
41. 包装要求 Packaging Requirements
We appreciate your email asking about 对方邮件询问内容).
As our products are easily damaged, it is quite necessary to pay special attention to packaging. Also please (对方需特别注意的事项).Frankly speaking, our packaging requirements are quite strict. The details are written in our packing instruction, which is attached. However, I’d like to emphasize the following four points：
1. The packaging must be strong enough to withstand货物所能承受的内容).
2. The products are to be wrapped in...before being packed in(包装方式).
3. The most important thing is to protect the goods(货物需避免的因素).
4. Any loss in transit is to be compensated by...company.
We believe you will give special care to the packaging to avoid any possible damage.
42. 回复包装要求 Reply to Packaging Requirements
Having received your email of 对方邮件主题),we immediately passed your opinions on packing to our ②(与包装问题直接相关的人).Recently, they have made a number of improvements in packaging. We will also take effective measures to satisfy your packaging requirement.
We have prepared (已备的包装)so as to protect the goods against.And also, we give special care to the problem of 需特别注意的事项).In sum, we will reinforce packing in order to minimize the extent of any damage to the goods in transit.
If you have any questions, please email me or call me.
43. 装运时间 Time of Shipment
We are pleased to inform you that we have shipped 货物批次) for your order (订单编号). Since your order is a large one, the goods are to be shipped in (货物批数) of (每批货物数量) with separate bills of lading according to our sales contract. The first shipment has already been loaded on board s.s(货轮名称),which is sailing for your port (目的港名称)(货轮启航时间) from (装货港名称).We believe that the goods will reach you in time to meet the needs of your market and that they will prove to be satisfactory to your customers.
Please let us know the moment you have received the goods.
44. 回复装运通知 Reply to Time of Shipment
Many thanks for your email telling us about 货物批次)for our order 订单编号).We really appreciate your timely arrangement.
The punctual shipment will help us deal with other corresponding issues smoothly. We expect the goods to reach us in time so that we will be able to put them to market at a time 何种情形
下).Thank you for your efforts and true cooperation. And we expect you to get the ④(货物另一批次) ready for shipment concerning our order ⑤(订单编号).
As soon as we get the goods, we will email to let you know.
45. 催促装运 Urging Shipment
We regret to say that we have not heard anything from you about(希望对方办理的事宜). As you know, our contract is for (合同规定的装运要求).
We understand there must be some particular reasons for 对方未解决或未处理的事宜). However, we have the right to know detailed information. And we would like to cooperate with you to deal with this problem. Even if we did not know the reason,④(我方做出的何种让步). Please arrange the shipment as soon as possible and let us know 要对方告知的事宜).
46. 回复催促装运 Reply to Urging Shipment
We have already received your email of ①(对方邮件的日期).We feel sorry for the shipment delay, which was caused by 说明装运延迟的原因).It is our fault not letting you know the cause in time.
In addition, because of 未能按时装运的另一个原因),we failed to make timely shipment. After communication with related officials, we now have settled the problem.
The shipment of ④(产品名称和数量) under S/C ⑤(合同编号) will be arranged to go forth on board s.s.货船名称).The ship will sail from出货港口名称) on or about (装运时间).We will email you immediately when the ship sets off.
Thanks for your understanding and cooperation.
47. 出货通知 Shipment Advice
We are pleased to inform you that we have completed the shipment of ① (产品名称) in accordance with the stipulations set forth in (信用证编号). The 货船名称) has sailed from (出货港口名称) on 出港日期).
We are attaching the following copies of shipping documents for your advance look: ⑥(单据名称)⑦(票据编号).
If you find any problem, please let us know as soon as possible.
48. 货物抵达通知 Goods Arrival Notice
After (说明原因),the first batch has already arrived. Because of 具体装运安排的原因),we agree to ship the goods in ③(装运安排).We greatly appreciate it that the first batch has reached us in safety and in good condition. We expect to get (货物批次) by期望货物到达的日期). There is one thing we need to mention, that is, it is no matter (我方特别强调的事宜)as long as they arrive here in time as required.
(货物批次) .
Chapter6 投诉和致歉
49. 投诉货物未寄达 Complaint about Goods Arrival Failure
For the non-arrival of the goods, we are most reluctant to complain, but we must draw your attention to this matter.
According to the contract, the goods should arrive at the port (港口名称) on (货物寄达日期).However, even till today ③(发送邮件当天日期),we still have not had any news about the arrival of the products. Moreover, we have not received any information from you for explanation. Please carefully check every step of the (需核查内容)in order to find the exact causes.
We trust you will take our complaints seriously and reply to us as soon as possible.
50. 对货物未寄达致歉 Apology for Goods Arrival Failure
We are sorry to hear that (所出现的问题).
After careful check, we found that the shipment was delayed because of (货物未寄达原因).With reference to the contract, the postponement was caused by③ (货物出现问题的原因)， which is definitely not our responsibility to ④ (我方何种责任).We suggest that you make direct contact with (公司名称或其他机构名称) to discuss the details so as to minimize the loss.
We really feel sorry for this accident, but you should understand that 所出现的问题) is not our fault. Thanks for your understanding.
51. 出货延迟 Late Delivery
We have been feeling quite honorable to have smooth cooperation till now. However, for the recent order under the contract (合同编号),we have not received the goods yet.
② (我方身份),we think there might be some explanations for the late delivery. You are kindly asked to check our order (订单编号).Since the end-users have commented favorably on (产品吸引点)of the last purchase, we reordered this kind of the products. But the failure will definitely influence (受影响的内容).
We really look forward to the goods; otherwise, we will miss the great chance for (会失去何种机会) at present. If we can not get any reasonable explanations or the products by the end of this month, we will have to (我方将采取的行动).
52. 对出货延迟致歉 Apology for Late Delivery
Thank your very much for your email. We are quite sorry for the late delivery. (说明出货延迟的原因).Carefully checking ②(依据文件的名称及编号),we found that the goods ③ (说明货物的情况).We very much regret to say that the matter has slipped our attention.
After finding this mistake, we have (采取的补救措施),If nothing goes wrong during the
transit, you will receive the products ⑤(预计到达的日期).Hopefully, this late delivery will not deteriorate our relationship.
If you have any questions, please contact me directly. We appreciate your under-standing.
53. 投诉货物质量 Complaint about Poor Quality of Goods
We appreciate having received the goods on arrival of s/s“ ”(货轮名称) at (目的港名称).Shortly after landing, related officials checked the details of the goods. Everything appears to be correct and in good condition except (有质量问题的产品).When we opened the cases, we found that they were (产品状况).The worst thing is that the quality of the goods do not confirm to the contract.
Please tell us the exact explanations. Additionally, we prefer to (我方提出的解决办法). Look forward to your prompt reply.
54. 对货物质量不佳致歉 Apology for Poor Quality of Goods
We are really sorry for the (产品所出现的问题)of the goods. (证明材料)states clearly that (货物实际情况描述).There is no denying the fact that the goods (货物出现问题的原因).
Therefore, you should ask (提出索赔的机构名称)for compensation. However, to compensate you to a certain extent for the trouble, we will grant you ⑥(补救措施)for your next purchase. We expect to 期待事宜) in the future.
Again, we are terribly sorry for your loss.
55. 投诉货物数量 Complaint about Wrong Quantity of Goods
Thank you very much for (对方所做事宜).We duly received the order on arrival of s.s (货轮名称).
Unfortunately, we found that (货物出现的问题).As told, the shipping quantities were (货物装船时的数量). Please check whether (合同规定数量)had been loaded on ship in whole at the port of shipment.
We are in urgent need of the products as (亟需该商品的原因)at present. You are kindly requested to (亟需对方解决事宜)upon receipt of this email. Other-wise, we have to raise a claim for (索赔金额) for the wrong quantity.
We hope the matter will come to your special attention.
56. 为数量错误致歉 Apology for Wrong Quantity of Goods
We have received your email of (对方邮件日期),and we regret to know that the short delivery of (货物短缺数量) of shipment against the order (订单编号).We are quite sorry for (致歉事宜).
After check, we found that (说明原因).However, we have (采取的补救措施).The related officials confirmed that ⑦ (应补运货物) will reach your port ⑧(应补运货物预计到达的日期).
We deeply apologize for the inconvenience that caused to you.
57. 投诉发货出错 Complaint about Receiving Wrong Goods
The ship (货轮名称)has reached the requested port, (目的港名称).Upon being checked, the goods are found wrong. Under the contract No. ③(订单编号),we ordered ④ (所订产品的名称和数量).The total amount of the goods is right, but ⑤（说明货物出错之处).
As (所订产品名称) are not in agreement with what is stated in the contract, We will send them back to you. However, you must be responsible for (对方应承担的责任).
Because the products are in great need, please ship the correct ones soon. Otherwise we will have to 我方将采取的行动)for the wrong order. Please deal with the matter immediately, and drop us a line as soon as you arrange the shipment.
58. 为发货有误致歉 Apology for Sending Wrong Goods
After receiving your email, we attached this matter our closer attention. As it has never happened before, we check every step of this process with awareness.
After a careful check-up by our staff, we found that (弄错产品的原因).As a result, the purchases with (发货错误)are not in order. Therefore, please (补救措施)and we will be in charge of all the related expenses.
Besides, we have sent the right ones ④ (发送方式及日期).If this works smoothly, they will reach you in (预计到达的日期或期限).We have taken all necessary actions to guarantee (弥补措施).
We apologize for any inconvenience.
59. 抱怨包装不良 Complaint about Poor Packaging
Firstly, thank you for ①(感谢对方已办理的事宜).We have received the goods on arrival of s/s ② (船名)at ③(到货港口的名称).However, after checking the purchases, we regret to find that the goods are(产品出现的问题).According to the survey by (质监部门名称).the reason for the damage is that (产品受损的原因).
The products must be well protected against (意外损失的类型),so we specially emphasized on ⑧ (我方多次强调的事宜) in our last email. But unfortunately, you did not follow our ⑨ (指
产品名称) are no longer fit for usage, we have to ask that you 出对方忽略的问题).Since compensate us for the loss under the contract.
Look forward to your prompt reply.
60. 为包装不良致歉 Apology for Poor Packaging
We acknowledge the receipt of your email. We deeply regret that the goods on arrival of s/s (船名)are damaged by (产品损坏的原因).
After serious inspection, we are giving you description of the damaged shipment. The contents were (货物受损情况),which is our responsibility. Therefore, we will take the responsibility for (我方应付的责任),and will compensate you by (赔偿金额)in accordance with the
contract. Please email us if you receive the check. Please accept our apology or any inconvenience caused to you.
We will take any necessary actions to ensure this kind of thing will never happen again.
61. 付款出错 Payment Error
With careful check of this order, we regret to tell you that there was an error in (出错的地方)which has lead to a great loss to our company.
So we have to emphasize the contract which shows the purchases should be paid in (币种)rather than....The total amount is ③ (金额).Also, we have to mention that the payment should be finished ④ (合同规定的付款日期).
Please arrange all the related issues immediately, and pay the order required as soon as possible. Look forward to your prompt reply.
62. 为付款出错致歉 Apology for Payment Error
Thank you for your email. After careful check, we found that there was indeed a big mistake in (出错的地方).It is 出错的原因).We are deeply sorry for the error that we did not abide by(不符的地方).We hope you could understand that we did not make such mistake in purpose.
Thank you for your efforts, which have been instrumental in effecting a settlement. We have already changed ④ (需修改的地方).The total amount is ⑤(货款金额).
Sorry for any inconvenience brought to your company.
63. 对服务的不满 Service Dissatisfaction
On behalf of our company (我方公司名字),I am writing to inform you that our company is not satisfied with (不满意的方面).
For one thing, ③ (投诉对方的不足). For another, we regret to say that (所造成的后果或影响).We tried our best to ⑤(我方已采取的措施),however, we still have not received a definite reply.
All in all, we can not accept that (我方不能接受的事宜).Please explain to us clearly so as to avoid (应避免产生的后果).
Please give your immediate attention to this matter.
64. 对服务不满致歉 Apology for Customer Service Dissatisfaction
First of all, we are sorry 未办理的事宜).Having received your email, we immediately analyzed the causes of ② (所出现的问题). In addition,③ (解决办法).
On behalf of 公司名字),We apologize for any inconvenience you have been put to by our error. Please let (损失评估机构名称)assess the loss. And we will (进行赔偿的相关费用).
Again, we really appreciate your complaints. The frank exchange of views contributed to a better understanding. Hopefully, we could have a smooth cooperation.
Chapter 7 商务交往
65. 请求筹备出差 Request for Preparing for a Business Trip
①(会议名称) will be held ②(会议时间) in ③(会议地点).We’re pleased to inform you that you are invited to attend the conference on behalf of our company.
Delegates are required to sign in 会议报到时间).Make sure you arrive there on time. You’d better prepare your trip in advance. Please inform me of your preferred arrival time so that I can book a flight for you. If you have any (参会资料) for the meeting, please send them via email to the committee ahead of time and send me a back-up copy. If you have any particular requirements concerning ⑥(会议设备)，please do not hesitate to contact ⑦(联系人).Attached please find (附件内容).
Please reply before the end of this week.
66. 回复请求筹备出差 Reply to the Request for preparing for a Business Trip
Thank you for your email informing me to attend (会议名称).
I am delighted to take this business trip.
I’m writing to confirm that I will arrive in 出差地点) on (抵达时间). Please book (往返机票)for me. 其他相关事宜).
I do hope that this business trip will be a great success and be beneficial to our ⑥(市场推介).
67. 确认预定行程 Confirming Itinerary Reservation
I am writing to tell you that I have booked (机票类型)for your attendance at the 会议名称).
Since you prefer to arrive (抵达城市及时间) and to fly back to (返回城市及时间),we have booked a round-trip flight, leaving at ⑤(飞往会议地航班起飞时间) and returning at ⑥(返回航班起飞时间).A timetable is attached for all the information about your flight. If I can be of any further assistance，please call me or email me.
Wish you a happy and successful business trip.
68. 出差后的感谢 Thanks for a Business Trip
I am writing to thank you for all the time and energy you offered before and after my trip to (出差地城市名称) for ②(会议名称).
Without your efforts, my trip to (出差地城市名称) would not have been so pleasant. (表示感谢的具体事项).My presentation went well because of ⑤(因为对方的何种帮助).In addition, I’d like to thank you for your picking me up on (来机场接我的日期).
Thank you again for all the time and energy you offered before and after my trip to 出差地城市名称).
69. 活动通知 Activity Notice
I am writing to inform you of the celebration we will hold to 活动目的).活动类型)will be held 活动地点).The regular bus of our company will take us to the hotel at 班车出发具体时间).You can also drive your own car there. All of you are kindly requested to be present on time. To mark the special occasion ,the board of directors has decided that ⑤(节目表演部门名称) is to ⑥(表演节目).Please get well prepared for that.
If you have any further questions, please do not hesitate to contact (联系人).
I look forward to seeing all of you at the celebration.
70. 集会通知 Gathering Notice
I am writing to inform you that we will hold a (集会名称) in (集会地点)(集会时间).You are welcome to attend it if you feel convenient. There will be 集会活动内容). ⑤(集会原因)⑥(集会目的).I’d like to thank you for your smooth cooperation with us during the past year. I’d also like to thank you for your contribution to the development of our company. I look forward to seeing you at 集会名称).
71. 邀请担任演讲者 Inviting Speaker
You are kindly invited to make a keynote speech at ① (研讨会名称),which is to be held in ②(会议地点)(会议时间).The theme for the seminar is (会议主题).You can focus on any aspect concerning this theme.
We would be delighted if you would accept our invitation to make a speech on the topic. 附件信息) is attached. We will be responsible for all your travel and accommodation expenses. We look forward to receiving your confirmation.
72. 回复演讲邀请 Reply to the Invitation for Speaker
Thank you for your email inviting me to make a keynote speech at (演讲场地)演讲日期). I’d like to make a speech on the subject of 演讲主题).
Of course, I am delighted to accept your invitation, and I will arrive (演讲者确认的相关信息如：地点、时间等).I will require use of ⑤(演讲所需设备) for my speech. The attachment is my ⑥(演讲材料).Please have it printed out and make sure that ⑦(受众) has a copy.
I look forward to meeting you at the seminar.
73. 展销会通知 Trade Fair Notice
We should like to invite you to attend the 展销会名称),which will be held from 展销会开始时间)to ③(展销会结束时间).Full details about the fair are as follows. ④(展销会名称) will be held ⑤(展销会举办地点).⑥(展销会名称) will be ⑦(展销会重要性).You can share information with various partners of⑧ (参加展销会的行业类型).For the latest information, please visit our ⑨(展销会网址).
I look forward to seeing you at (展销会名称).
74. 回复邀请 Reply to the Trade Fair Invitation
Thank you so much for your kind invitation to (展销会名称).I feel so delighted to be invited. ②(展销会名称) will be held from ③(展销会开始时间) to ④(展销会结束时间) ⑤(展销会举办地).I believe it will be a good opportunity for us to meet ⑥(行业伙伴)and exchange ideas and information with them.
I look forward to seeing you at the fair.
75. 请求帮忙做问卷调查 Request for Filling Out Questionnaire
To maintain high quality products and services to you, I hope you will take a few minutes to complete (问卷名称).In appreciation of your time and energy, we shall be pleased to send you ②(礼物名称) upon receipt of your completed questionnaire. ③(公司名称) is committed to providing high quality ④(公司产品类型),so we’d like to keep informed of (公司欲知信息).We hope that you will enjoy participating in this survey. Your answers will be an important part of our market research.
We look forward to receiving your reply, and assure you of 对客户的承诺)in the future.
76. 请求转载许可 Request for Reproduction Permission
I am writing to ask for permission to put ①(作品名称) on ②( 转载处).Your article has received ③(作品获得的反响)since it was first published in ④(作品发表处).Although ⑤ (同类作品名称)have appeared recently, such ⑥(对作品的好评) as you have written and published is extremely valuable.
Once your article is reproduced 转载处),you will receive( 对方将获得的报酬). The payment standard is attached. Should you consent,(对方在作品转载中的权利) will be given. Your permission and suggestions will be appreciated.
We look forward to receiving your reply.
Chapter8 公司人事
77. 人事查询 Personnel Enquiry
I am writing to enquire whether you can find us 所查询的人才类型).You have been recommended to us by one of our clients. It’s said that you not only maintain contact with (业务联系机构) but also offer公司业务范围).
We are a (我公司性质).We are now in urgent need of (所查询的人才类型) . Please find in the attached file ⑥(职位描述和具体应聘要求).If you have any candidates qualified for the position, please phone us at....
We would be very grateful for any help you could provide. I am looking forward to hearing from you.
78. 找寻人才 Looking for Qualified Personnel
We are seeking a (招聘人才类型) for our new business section. We have learnt from(信息来源)that you have③(胜任条件).Therefore, I am writing to enquire whether you will be interested in our vacancy.
We are a ④(我公司性质).We have been focusing on⑤(公司主要业务) .We are now planning to explore a 新业务名称). We are looking for a qualified (职位)to lead this campaign. Detailed job descriptions and (丰厚的薪酬)are attached. If you are interested in the vacancy, please reply via email, and we will arrange for an interview with you.
I look forward to hearing from you.
79. 晋升公告 Promotion Announcement
We are delighted to announce the promotion of 晋升人员姓名) to the position of 晋升后的新职位).... has been our ③(晋升人员过去的职位) for ④(晋升人员过去职位持续时间) and has done ⑤(出色的工作). ⑥(晋升人员新岗位职责).
The new position of (晋升人员姓名) commences on 晋升人员新职位任职起始时间) .Please join me in congratulating ⑨ (晋升人员姓名) on his/her new promotion and in wishing him/her continued success in the future.
80. 调动通知 Transfer Notice
I’m glad to inform you that you are officially appointed as (新的岗位职务) at 薪酬标准).Your new position begins from ③(新岗位任职起始时间).In your new post, you will ④(新岗位职责).
We do appreciate your loyal service in 原岗位部门) for 原岗位任职持续时间). We are sorry that we have to move you from a department you are so familiar with due to ⑦(调任原因).In your new post you will find ⑧(新岗位优势).
Wish you more success in your new post!
81. 褒奖员工 Complimenting Employees
You did quite a good job (时间).Congratulations on (褒奖原因).I am very fortunate to have you in my company.
Besides, I have been informed repeatedly that 被褒奖人员其他优点).I am very pleased that you have so much knowledge in this field and I appreciate (欣赏员工之处).You have set a good example to other employees of our company. You can get ⑤(奖励方式)for your excellent performance (时间).
I wish you even greater success in your work in the new year.
Chapter9 公司内部
82. 会议通知 Meeting Notice
I am informing you of ①(会议名称)which will be held ②(会议地点) ③(会议时间).④(参会人员) are requested to attend the meeting to ⑤(会议内容).
At the meeting you are expected to give 报告内容).Please let me know if you will need (会议设备).⑧(附件内容)is attached. Please send me a reply to confirm the attendance of ⑨(参会人员).
I am looking forward to hearing from you.
83. 例行报告 Routine Report
I am writing to report to you on 报告主题).Up to now，the following steps have been taken.
1.②(调查步骤).
2.A careful study of (研究内容) (开展研究的时间).As a result of the investigation, I believe that a noticeable saving can be achieved by adopting the following recommendations: ⑤(解决方法).
In closing ,I’d like to report that my next step is to (下一步工作内容下一步工作目标) .I shall be glad to further discuss this matter with you if you wish.
84. 问题报告 Problem Report
I received a complaint from 投诉者).He claimed 投诉内容).In view of the present condition of the goods, he asks for (相关赔偿). ④(问题的原因).Unavoidably，the damages were caused.
Considering ⑤(提出建议的出发点),I suggest ⑥(提出解决问题的建议).
I look forward to receiving (期待对方回复的内容).
85. 提案 Proposal
I am sending you this email to propose ①(提案主题).
In this proposal, we will be considering 提案考虑的方面)，which are 提案考虑的具体内容).My key findings are as follows:1.④(第一点相关发现).
2.第二点相关发现).
3.第三点相关发现).
Therefore, I propose⑦(提案主题).I do ask for⑧(提案相关请求).
What I said above is just for your reference.
86. 回复提案 Reply to Proposal
We have received your email of ①(对方邮件日期),I am glad to thank you for submitting a proposal on 提案主题) .I really enjoyed your proposal.
I have received many ideas and suggestions on ③(提案主题).However, ④(提案主题) you gave resonated greatly in my mind. It is (对提案的评价). I’d like to add some suggestions to your proposal. Firstly,建议内容).Secondly, please prepare a full formal proposal with detailed introduction to (提案相关信息),which I will submit to 提案提交对象) for approval. I am looking forward to your reply.
87. 说服对方 Convincing the Other Side
I am bold enough to email you for 邮件目的).(加入公司时间) I joined this company as ③(职务名称).My present appointment carries a salary of ④(现在薪酬),which was reviewed ⑤(现在薪酬调整时间).
During my 在公司工作的年限) with this company, I am quite confident to say that I have done my duties well. In addition, I feel quite comfortable with what I am doing and I am sure I can keep providing quality service as well. Now I have acquired additional responsibilities. So I feel that (加薪理由)justify a higher salary. Therefore, I am requesting a salary increase and my expectation is ⑧(期望薪酬).Would you please take my request into consideration?
I am looking forward to your favorable response.
88. 给予指示 Giving Instructions
With reference to your email of ①(对方邮件日期) ②(对方邮件内容),I am now informing you of 指示内容). ④(列举条目用语),send them replacements for the damaged goods as soon as possible, and ask them to return the damaged goods. ⑤(列举条目用语),send them a letter of apology and assure them that this matter will never happen again. ⑥(列举条目用语),be more careful in packaging goods to avoid further complaints from clients as well as extra expenses to our company.
If you have any further questions, please call (联系人姓名) at ⑧(联系电话).
89. 新产品说明 New Product Description
With reference to your email of ①(对方邮件发送时间) enquiring about ②(新产品类型),I am now giving you a brief account of the new product. ③ (对新产品特性做概括描述)makes ④(产品名称) the best product for ⑤(产品适用范围).Its main features are as follows. ⑥ (对新产品性能做具体描述).
We feel confident enough to say that from ⑦(产品不同的使用地方) to...,users will find it is perfect to get the job done. Wherever 新产品类型) is needed, 产品系列名称) will fit perfectly.
Please let me know if you need any further details.
Chapter10 社交信函
90. 邀请与约见函 Invitation and Appointment Letter
It was great to meet you at ① (展销会名称) (展销会地址和时间)and we’d like to thank you for your interest in 产品名称).
We would like to invite you to visit our company in (公司地址).This would be a good opportunity for you to get an overview of (参观中能够了解的内容),as well as to meet (面谈对象) to discuss (商谈内容).
In terms of possible dates, we were hoping that we could arrange something for ⑧ (约定时间).Please let me know whether this would be suitable for you. I do hope your schedule will allow you to accept our invitation.
I look forward to your positive reply.
91. 回复邀请 Reply to Invitation
Thank you very much for your letter of (信函时间),inviting me to (邀请内容).I would like to visit you and enquire about the possibilities of (拜访目的).
I am sorry that I shall not be able to visit your company (邀请方安排的时间).
Thank you for your invitation again. I do hope that I will have the opportunity to visit ⑤ (拜访对象) if ⑥ (相关条件)permits.
92. 祝贺函 Letter of Congratulation
I’d like to convey my congratulations on (祝贺原因).
I am delighted to see that many years of loyal services you have given to your company have been recognized and appreciated. In addition, this change of position is another step in your rise to a place of prominence (行业名称).
I rejoice with you in (对方的喜讯) and wish you (祝愿内容).
I look forward to (期待内容) between our two companies.
93. 慰问函 Letter of Sympathy
I was very sorry to learn from (获悉不幸消息的渠道) (对方遭遇的不幸).I was (获悉不幸消息的心情).
Please let me know if there is anything I can do to help you. I expect to have an opportunity to visit you if ④ (相关条件)permits.
Meanwhile，please accept my best wishes for (良好祝愿).
94. 感谢函 Letter of Thanks
I’m writing to thank you for the opportunity given to us to ① (给予的机会).
We have sent you (订单相关资料) (订单号) (订单日期) .This is your first order
with us, and we were so pleased to receive it.
It is my sincere hope that our handling of your first order will lead to (首份订单带来的益处).
I would like to express my gratitude again for 致谢内容)!
95. 道歉函 Letter of Apology
Thank you for your email of (日期).I am writing to apologize for (道歉原因).It is probable that on this occasion the mistake was made due to (造成错误的原因).
I have reported the details of this issue to (处理问题的相关部门).They will look into the matter and contact ⑤ (能解决此问题的联系人) to solve the problem. We will send you ⑥ (补偿金额)as compensation for your loss.
Once again, we request you to accept our sincere apology for the inconvenience this matter has caused to you. We can assure you that the same thing will never happen again.
96. 通知函 Letter of Advice
I am writing to inform you that we have assigned (姓名) as (职位名称). ③ (姓名) has been with our company for ④ (工作年数) and extremely experienced in ⑤(工作业务范围).He will be coming to ⑥ (地点) ⑦ (日期) and will be calling on you that day if it doesn’t conflict with your schedule.
If there is any problem with (问题内容),please let us know as soon as possible.
97. 鼓励函 Letter of Encouragement
With great pleasure, I am writing to welcome you as a new (对方的职位或职务) to (公司名称).
③(公司名称)is a place where ④(公司创造的条件) are provided to every employee for his or her success. (公司文化)are highlighted in our company culture. Therefore, no matter what background and experiences you have in the past, you will find an environment full of 公司氛围). ⑦(对方的职位或职务)is ⑧ (公司现状).But on the other hand, we need to make more efforts to have an even brighter future.
Once again, I am delighted that you have chosen to accept our offer of employment and hope that this will be the beginning of our mutually beneficial association. I am confident that you will be doing very well in the days to come.
98. 探病函 Letter of Consoling the Sick
When I called at (地点) (时间)，I was very sorry to learn that you were (病情状况).I am writing this letter to extend my best wishes for your quick recovery.
Please accept (赠送礼物)I sent to you. I do hope you enjoy.
If I can be of assistance to you, I hope you will let me know at once. I hope that by the time this letter reaches you, you’ll be feeling much better.
I am looking forward to ⑤ (期盼的内容).
99. 吊唁函 Letter of Condolence
I was very sorry to learn of (逝者身份) ’s death. I am now writing to express my deepest sympathy.
I had the privilege of knowing (逝者身份) very well for many years since he served in (公司名称).He was regarded (对逝者的评价).I well recall ⑤(对逝者的缅怀).He has been greatly missed in 公司名称 (时间).
Please accept our heartfelt condolences at 逝者身份)’s death and convey our sincere sympathies to ⑨ (表示慰问的对象).Please let us know whether there is anything we can do to help during this difficult time.
100. 节日问候 Season’s Greeting
On the occasion of ① (节日名称),I am writing to extend my warmest greetings to you, ② (节日祝福).
Thank you for (致谢原因) (时间).We know that the growth and success of our company is largely dependent on (公司取得进步和成功的原因）.We also recognize the contributions you have made in (对方所做的贡献).
We look forward to ⑦ (期盼未来).
Once again, I would like to present my sincere wishes in (节日名称).