假如你是王华，在第一百货商店买了一部SQ200手机，发现手机有质量问题，写信给商店经理投诉。内容如下：

1． 不能拍照，不能收发信息，等等。。。

2． 希望对方可以允许你退货或者是换部新手机。

3． 写信日期是20xx年12月21日。注意书信格式。

No.7 Jiang Nan Road,

Chongqing City, China

stDec. 21, 2008

Dear Manager,

My name is Wang Hua. I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from

ththe First Super Store on Dec. the 18.

First of all, the cell phone can not be used to take pictures. It seems that there is something wrong with the camera. Second,

I can neither receive nor send messages through this cell phone. Moreover, the buttery power is too short to last for one day.

Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me. If you have any better suggestions please contact me as soon as possible.

Thank you!

Yours Customer,

Wang Hua.

假如你是第一百货公司的经理吴刚，针对上文给予回复。

thDec. 30, 2008

Dear Mr. Wang,

My name is Wu Gang, the General

Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us

about these problems.

As far as your SQ200 cell phone is

concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect!

Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day!

Sincerely,

Wu Gang.

第二篇：回复投诉信整合

回复投诉信的常用句型

1. I feel terribly sorry to hear what you said。

2. sth. must be done about it。

3. I will immediately attend to it so that I can give you a satisfactory response。

4. Please forgive what we did to you and accept our sincere apology。

5. There are three ways we can handle this situation。

6. We do wish you could be satisfied with what we have compensate for the trouble we made。

7. We have communicated with the concerned person, confirmed what you had complained, and punished him。

8. We will have him apologize to you on the day you appoint。

9. We do value your business and friendship。

10. We would have refund and hope that you could accept our sincere apology for the mess we made。

Dear Mr Cooper

You will be enjoying new engines which we delivered to you yesterday They will reach you no later than August 10

We received your letter of July 30 in which you requested that we replace two MG - 02A diesel engines with two MG - 02B units We are sorry to learn that the MG - 02A engines which we shipped to you on June 6 did not prove satisfactory

Our representative looked into the matter immediately with our chief engineer in your city because we are always desirous of furnishing our customers with the best and most efficient machines They found that a MG - 02B engine is recommended to be used for your particular diesel generating set Apparently this must have been overlooked by some people in your firm when MG - 02A units were ordered

Of course， we realize that sometimes an incident such as this occurs and we are sending the engines you requested We are sure that the newly delivered models will meet your satisfaction and offer you the most efficient performance of your diesel generating sets

Please send back the original units by the first available vessel If we can assist you in any way in future， please let us know

Sincerely yours

下面是一封对索赔和投诉的肯定回复。由于是卖方发错货，我们来看看卖方是怎么答复的：

Dear Customer

Re: SMG - 75 Household Electric Appliances

Immediately after we received your letter we dispatched two cases of the correct SMG - 75 Household Electric Appliances by S. S. Shunfeng which left for your city on March 20. They are expected to reach your center warehouse by the end of April.

Every individual product or service of our company is fully guaranteed, and we are glad to make this adjustment for you. Thank you for writing us so promptly.

The mistake occurred as a result of staff shortage during an unusually busy season. Through an

oversight the wrong goods were sent. We wish to express our concern for the inconvenience caused to your clients.

The SMG - 75 Household Electric Appliances you will receive are new on the market. Their arrival will make performance a pleasure for your customers.

Enclosed is the latest catalog of other electric goods. Each of our products carries an absolute five-year warranty. If you feel interested in anything, please let us know. You will earn a special discount of two percent, provided that we receive your order by May 15.

As to the goods you originally received, please send them back to our address by the first available ship, freight forward.

Thank you again for your cooperation.

Truly yours