英文邮件（商务）格式及常用语 Ⅰ邮件主题：

①. 主题（Subject）框的内容应简明地概括信的内容，短的可以是一个单词，如greetings； 长的可以是一个名词性短语，也可以是完整句，但长度一般不超过35个字母。

YES：Supplier training；

NO：professional trainees from sister company should abide by rule of local company（太 长）

②.主题框的内容切忌含糊不清。

NO：像News about the meeting 这样的表达；

YES：应改为Tomorrow's meeting canceled。

一般来说，只要将位于句首的单词和专有名词的首字母大写即可；另外一种较为正规的 格式可将除了少于5个字母的介词、连接词和冠词之外的每一个单词的首字母大写。 YES：New E-mail Address Notification；Detailed calculation

NO：detailed calculation

③.视信的内容是否重要，还可以在开头加上URGENT或者FYI（For Your Information 供参考），如：URGENT：Submit your report today!

Ⅱ称呼：

Dear ××(人名), ，或者Dear Mr./Ms.×× (姓), ，一般正式的邮件这样就OK了，如果和你非常熟悉的人，也可以直呼其名；然后空一行换行，顶格写，不用空格。

Ⅲ正文：

①.邮件第一段开头可以说到自己是谁(This is ××(人名) from ××(公司名))，也可以不说；

②.感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。

⑴.Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子开头，向他们对公司的兴趣表示感谢。

⑵.Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们；如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank you for getting back to me.”

⑶.Thank you for providing the requested information.如果你询问某人一些信息，他们花了点时间才发送给你，那就用该句表示你仍然对他们的付出表示感激。

⑷.Thank you for all your assistance.如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“I truly appreciate for your help in resolving the problem.”

⑸.Thank you raising your concerns.就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thank you for your feedback.”

③.正文中，段与段之间也是空一行，再顶格写。 注意：正文的内容你需要注意5C原则：Clear(信息明了)、Complete(内容完整)、Correct(准确无误)、Concise(简明扼要)、Courteous(礼貌周到)

⑴.正文中的人称选择：I, You, We等，如果邮件很长的话，you的使用不能过多；I和We的区别是显而易见的，生意上、客户之间一般都是用We，你是代表公司的；当然该用I表示你个人的时候还是要用I的，视具体情况而定。语气和宾词的运用得当能决定你的礼貌程度。如：

NO: You will be pleased to learn that you have been selected to serve on our advisory board. Your prompt response will be appreciated. (好像欠你一样)

YES: I am pleased that our board has selected you as the best qualified candidate to serve on our advisory board. I hope you’ll agree to serve. (这就友善多了)

NO: Your book was well written and comprehensive. (不用你来判断我呀~~)

YES: I thoroughly enjoyed your book and found an answer to every one of my questions about performance appraisals. (客气一点,人家受落)

⑵.切忌主客不分或模糊

例子：Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.

应改为：Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We我们是主语, 不是report。)

⑶.句子不要凌碎

例子：He decided not to audit the last ten contracts. Because of our previous objections about compliance. 应该连在一起。

⑷.结构对称，令人容易理解。

例子: The owner questioned the occupant's lease intentions and the fact that the contract had been altered with ink markings.

应改为：The owner questioned the occupant's lease intentions and ink alterations of the contract.

⑸.单复数不要搞乱，不然会好刺眼，看不舒服。

例如：An authorized person must show that they have security clearance.

⑹.动词主词要呼应。想想这两个分别：

1）This is one of the public-relations functions that is under budgeted.

2）This is one of the public-relations functions, which are under budgeted.

⑺.时态和语气不要转变太多。看商务英语已经是苦事，不要浪费人家的精力啊。

⑻.选词正确

像affect和effect，operative和operational等等就要弄清楚才好用啦。

⑼.地址上的数字直接用阿拉伯数字,除了One,例子:

127 Ninth Avenue, North

127 E. 15 Street

5 Park Avenue

One Wingren Plaza

Ⅳ结尾：

①.结尾的常用语

⑴.If you have any question or suggestion, please feel free to contact me. / Any

question or suggestion, please feel free to contact me.很常用的结尾，正文中不用说的非常详细，显得冗余，可以这样结尾，他不懂的或者建议，可以联系你。

⑵.Thank you for your help and your valuable time again. / I appreciate again for your attention and time.结尾的感谢用语

⑶.I am lookingforward to hearing from you soon./ Looking forward to hearing from you soon.期待收信人的尽快回复，这样的写法很常用，”soon”就足可以表示“尽快”的意思，不要用”as quickly as you can”这样生硬的短语，像是在下命令，很不礼貌。

⑷.Thank you for your kind cooperation.如果你需要读者帮助你做某事，那就先得表示感谢。

⑸.Thank you for your attention to this matter.与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。

⑹.Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。

⑺.Thank you for your consideration.如果您是在寻求机会或是福利，例如你在求职的话，就用这封邮件结尾。

⑻.Thank you again for everything you've done.这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。

②.在署名自己的之前的客套话

⑴.正式一点的，客户、公司之间的：Very truly yours, Yours very truly, Yours truly,

⑵.一般的就OK，如：Best Regards, Thanks and Best Regards, Sincerely yours, Yourssincerely, Sincerely, Cordially yours, Yours cordially, Cordially,

然后空一行换行，你的名字、联系方式，公司的名字、联系方式、Logo等。

Ⅴ检查

在写完邮件后，先忍住，不要着急点发送按钮，检查一下，就几十秒或者一两分钟的时间。 ①.注意人称，时态，语法，名词单复数等细节.

②.内容大概用5C原则检查一下，现在的工作中用到的邮件一般都不会很长。

注意：这是个人推荐的一种英文书写方式（段与段之间空一行，顶格写），还有一种就是段与段之间可以不用空一行，但是每段开头都要缩进4个字符，类似于中文的书写方式，这种方式也是没有错误的，只是看个人的喜好。

第二篇：英文商务邮件

英文商务邮件

这儿有一些建议可以保证你的邮件给人留下好印象。

1. Know your email terms: 英语电子邮件収送程序有很多缩写，如果你不知道意思的话，你向老板提出的加薪请求就可能収给了整个办公室!

"Reply to all"表示你的回复将収送给每一个收到原始邮件的人。在邮件的地址栏内，"cc" (carbon copy)部分指的是该邮件収给你指定的人，即“抄送)，而"bcc"指你可以悄悄的収送邮件，而不让其他的人知道，即”密送“， b 代表的是"blind"(掩藏的)。如果有人要你"forward"一封邮件，意思是要你通过转収的功能収送邮件，有时侯简写成"fw."

2. Use the Right Greeting:尽管用"Hey"作为写给朋友的电子邮件开场白没有仸何问题，但是最好不要用这种方式给一个潜在的商务伙伴这样写信。另一方面，使用非常正式的传统开场白"。Dear Sir" 也已经越来越过时了。最好写成"Dear Mr. / Ms." 后跟那个人的姓氏。同亊乊间，通常可直呼其名，如"Dear John")。

3. Keep it Short and Clear: 有些情况下，可能需要用华丽的词藻和复杂的句式来彰显你的聪明才智和教育背景。而在用英语写邮件的时候，清晰、有条理的方式才是最佳选择。在邮件的第一段清楚的表明你写信的目的，保证每一段中都有代表核心观点的中心句。使用类似"first, second, next, and finally"的词引导读者你所要表述的每一个观点。你不需在邮件中包括所有的详细内容，取而代乊的可以是类似"If you have any other questions please feel free to contact me,"这样的短语来结束邮件，这样一来可以为对方创造迚一步交流的前提。

4. Be polite and tactful: 懂得谦逊和准确传达信息的重要性。"I want."乊类的词能避免则避免出现，相比乊下，"I would like"显得更尊重对方。又如"I am

interested in"是提出请求建议或寻求意见的好方法。

5. 电子邮件正确结尾： "I am looking forward to your reply," "Thank you,"或者"Sincerely"都是给收信人留下好印象的结尾方式。

一、Dear sir/madam:

Im delighted you have accepted our invitation to speak at the Conference in [city] on [date]. As we agreed, you’ll be speaking on the topic "" from [time] to [time]. There will be an additional minutes for questions. Would you please tell me what kind of audio-visual?

2. Equipment you’ll need. If you could let me know your specific requirements by

[date], I'll have plenty of time to make sure that the hotel provides you with what you need.

Thank you again for agreeing to speak. I look forward to hearing from you. Sincerely yours,

[Name]

[Title]

事、Dear sir/madam:

Thank you for your letter of [date]. I’m glad that you are also going to [place]

next month. It would be a great pleasure to meet you at the [exhibition/trade fair]. Our company is having a reception at [hotel] on the evening of [date] and I would be very pleased if you could attend.

I look forward to hearing from you soon.

Yours sincerely,

[Name]

[Title]

三、Dear sir/madam:

[Organization] would very much like to have someone from your company speak at our conference on [topic].

As you may be aware, the mission of our association is to promote. Many of our members are interested in the achievements your company has made in .

Enclosed is our preliminary schedule for the conference which will be reviewed in weeks.

I’ll call you [date] to see who from your company would be willing to speak to us. I can assure you that well make everything convenient to the speaker.

Sincerely yours,

[Name]

四、Dear sir/madam:

We would like to invite you to an exclusive presentation of our new [product]. The presentation will take place at [location], at [time] on [date]. There will also be a reception at [time]. We hope you and your colleagues will be able to attend.

[Company] is a leading producer of high-quality .

As you well know, recent technological advances have made increasingly

affordable to the public. Our new models offer superb quality and sophistication with economy, and their new features give them distinct advantages over similar products from other manufacturers.

We look forward to seeing you on [date]. Just call our office at [phone number] and we will be glad to secure a place for you.

Sincerely yours,

[Name]

[Title]

五、Dear sir/madam:

On [date], we will host an evening of celebration in honor of the retirement of

[name], president of [company]. You are cordially invited to attend the celebration at [hotel], [location], on [date] from to p.m.

[Name] has been the President of [company] since [year].

During this period, [company] expanded its business from to. Now it’s our opportunity to thank him for his years of exemplary leadership and wish him well for a happy retirement.

Please join us to say Good-bye to [name].

See you on [date].

Yours sincerely

[Name]

[Title]

4.买方要还价，卖方不接受还价。它又该如何说服买方接受它的价格呢?我们看看下面这封对还价信的否定答复是怎么写的吧!

Dear Mr. Carroll

We were glad to learn from your letter dated July 24 that you like the quality and

the designs of the captioned goods.

As you know, we are operating in a highly competitive market in which we have been forced to cut our prices to the minimum. If it were not for a large order from you, one of our regular customers, we could not have quoted for our new brand supplies even at the ones you mentioned.

After consulting with our manufacturer of "Double Circle" brand tubes and tires, we feel it necessary to point out that owing to the growing application of rubber in industry, the cost of raw material for making tubes and tires is rising rapidly. And in order to maintain a high image of the beat quality rubber products, new techniques being adopted for our new brand products have also added to higher prices. We appreciate how you are placed because of long-term contracts and wish we could help you, but unfortunately we cannot do so by lowering the quoted prices to the degree you suggested.

Enclosed are our newly issued brochure and a recent report from one of our customers.

We believe you will agree with the customer's description： "The superior performance and the materials used justify their slightly higher prices." Being dealers in the field of rubber industry for more than twenty years, we feel

confident that the reliability and longevity of our "Double Circle" brand tubes and tires will definitely make your purchase a sound investment.

Truly yours

5.外贸英语商务函电常用开头语：

1) We have (take) pleasure in informing you that...... 兹欣告你方......

2) We have the pleasure of informing you that...... 兹欣告你方.....

3) We are pleased (glad) to inform you that...... 兹欣告你方......

4) Further to our letter of yesterday, we now have (the) pleasure in informing you that...... 续谈我方昨日函, 现告你方......

5) We confirm telegrams/fax messages recently exchanged between us and are pleased to say that...... 我方确认近来双方往来电报/传真,并欣告......

6) We confirm cables exchanged as per copies (cable confirmation) herewith attached.

我方确认往来电报,参见所附文本.

7) We learn from Messrs......that you are interested and well experienced

in ......business, and would like to establish business relationship with us. 我方从...公司获悉,你方对...业务感兴趣且颇有经验,意欲与我方建立业务关系.

8) Although no communication has been exchanged between us for a long time, we trust that you are doing well in business. 虽然久未通讯,谅你方生意兴隆.

9) Although we have not heard from you for quite some time, we hope your

business is progressing satisfactorily. 虽然好久没接到你方来信,谅业务迚展顺利.

10) We have pleasure in sending you our catalog, which gives full information about our various products. 欣寄我方目录,提供我方各类产品的详细情况。

11) We are pleased to send you by parcel post a package containing... 很高兴寄你一邮包内装...

12) We have the pleasure in acknowledging the receipt of your letter dated... 欣

获你方...月...日来信.

13) We acknowledge with thanks the receipt of your letter of...

谢谢你方...月...日来信.

14) We have duly received your letter of ... 刚刚收悉你方...月...日来信.

15)We thank you for your letter of ...contents of which have been noted. 谢谢你方...月...日来信,内容已悉.

10种典范商务信函介绍

一.“简约”型商务函电：

In before email attached, including the xxx picture.

(看，简约至此，称谓，落款全省了.高!但若収至的不是个人邮箱，恐怕对方也就收不到了.于是不得不连名带姓的重収一次，看来这时间也不一定真能节省下来.) 事.“精确”型商务函电

Thanks for your mail. As for the copy of CE and SAA, I will fax them to you

within these two days. (“within two days”? fax 是及时性的动词，你是说你要花上两天的时间去传真?这样的话，我就不得不在传真机跟前不吃不喝地干等两天?拜托，如果不能确定具定传真时间，就请说“I’ll advise you the exact fax time once confirmation”)

三.“大张旗鼓”型商务函电

Per your information, you would like us to quote you the prices as below. Pls kindly check. Thanks. XXX

Now we would like to introduce our company to you. Our company XXX Founded in the year 1999. It’s headquarters at the foot of beautiful XXX

Mountain. Which called“the lung of Guang Zhou, also close to the south gate Shenzhen city” . We specialize in manufacturing all kinds of XXX. Now factories we own covering an area of XXX ㎡, more than XXX workers, a most

professional team consisting of technicians and sales. After 5 years’ hard working. our company has developed into a large corporation, integrated with XXX , manufacturing processing and trading. Since the first day of establishment. We insist in this creed“XXX” led by customers’ requirement, based on quality, ruled with ISO9001:2000, following fashions. We take it as our goal to build famous brand. Products bearing“XXX”are sold all over the world , such as America, Europe, Southeast Asia and Middle East, etc. (老兄，我要求的只是你的几个产品的报价而已，您不至于把你们整个网页上的东东都COPY 给我看吧?

再说了，我若对你们公司一无所知的话，又怎能找你们报价?如果想我们了解多点，给我一个网址就可以了.我会找机会上去看看，但现在我有十几个email 等着复，我还有一大堆的报价要整理，我的水倒好了都没有来得及喝一口，你让我现在去听你们的口号?)

四.自做聪明型商务函电

Thanks for your Email. But I would like to know your customers’ opinion at first. How about their target prices?(到底是你的智商有问题，还是我的智商有问题?我不知道你的其它

7.客户是否会在你第一次报价乊后就告诉你目标价，但我肯定是要让你失望的啦，因为I’m not as stupid as you think.)

五.翻脸无情型商务函电

I have deleted a lot of email last week to save hard disk space. I will ask xxx to check that for you tomorrow morning, is that ok? (不会吧，这茶是否凉得也太早了一点?我们的单你们还在做着，现在就把我的邮件给全部删了?看来我们的亊在您眼中是无足轻重呀).

六.“画蛇添足”型商务函电

Orders are now coming in every day, so we have attached our amended price list in which you can fill in the quantity you want to order. It will automatically

calculate the total cbm & amount for your order.(哇!听上去，你们的订单每天都如雪片般飞来，你们一定忙死了，连询价都要“自给自足”，再说我们的单量不见得很大，看来你们也不会太重视，还是找别家吧)

七.“云里雾里”型商务函电

can you send me the photo?(天哪，我的眼睛是不是看错了?我要的是你的产品呀，看，我清楚的列出了我所要的产品编号，这也是你们提供的编号，怎么反倒向我要你们自己产品的图片?Are you kidding with me?)

八.“口不遮掩”型商务函电

The switch we can’t revised, we shipped many goods to our customer like this. Please note!(喂,你们其它的客户能接受的不一定我的客户就可以接受,你是不是想对我说“同样的产品我们销售给其它的客户都没有异议,所以你们最好闭嘴.)

九.“你急他不急”型商务函电

I will check with my engineer with the old samples, and find out how to solve the problem that you mentioned on the mail, in order to send the best samples to you.(你们手上难道就没有合格的样品可以先寄了?我没有时间等你去研究，我现

在急要的是合格样品寄给客户不是你的研究报告.)

十.“敷衍了亊”型商务函电

Thanks for your e-mail.We will send the samples to you asap.(这个as soon as possible 到底是什么时候?我到底可不可以在要求的日期前收到你们的样品?) 下面是一个外贸英语邀请函的范文，需要的朋友可以参考一下！

8.电函核心提示： 1. Importer Writes to Exporter Dear b, Glad you talk with you about the oakum plywood. We now decide to give you FOB lianyungang USD 0000 to make the...

1. Importer Writes to Exporter

Dear b, Glad you talk with you about the okoume plywood.

We now decide to give you FOB lianyungang USD 0000 to make the first trial order .It is our best and last quotation .I will give you the USD $ bbb price’s quality ,you can check it, I think it will be better than your current vendors quality. Okoume plywood MR glue BB/CC, poplar core, Thickness tolerance +/-0.5mm, M/C is below bb%, flat surface .WPF, I WPA standard.

If you don’t try you will never know our quality level .you will increase your Competitor’s absolute advantage, they have our good quality and better prices, how can you compete with them?

We really want to establish long-lasting business relationship with you, so we give you these best prices .you can compare with other suppliers now .you can ask your people to test the quality.

Don’t miss this great opportunity .if you want to try, please tell me ASAP,

because the prices will be higher USDb to 1b after September bbb I think your current vendors are small factories ,right ?so they have lower prices with

9. Lower quality .I think they have not stable and fixed quality .if they have better orders they will not do your orders .

I am looking forward to hearing from your reply. bbb please make your decision ASAP.

If you want to strengthen your competitive power, please don’t hesitate to ask me send the sales contract to you.

Peter Han

外贸英语函电范文写作常用词汇：

Notes

1. commercial adj. 商业的，商务的

commercial counselor 商务参赞

commercial counselors office 商务参赞处

commercial attaché 商务专员

commercial articles 商品， (报上)商业新闻

Commerce n. 商业

commerce department 商业部门

2. embassy n. 大使馆

the American Embassy in Beijing 美国驻北京大使馆

Ambassador n. 大使，使节

3. dealer n. 商人

retail dealer (or: retailer) 零售商

wholesale dealer (or: wholesaler) 批収商

10. Deal n. b. 贸易，成交，经营

Make (or: do) a deal with... 与...做交易

deal on credit 信用交易，赊帐买卖

4. Connected with... 与...有联系;与...有关系

5.light industrial product 轻工业产品

6. Competitive adj. 有竞争力的

competitive price 竞争价格

compe 请稍等...titive capacity 竞争能力

competitive power 竞争能力

competitive edge 竞争优势

eg.If your price is competitive, we will place an order with you.

如果你方价格有竞争力的话，我们将向你方収出订单。

Your products have no competitive capacity in our market.

你方产品在我市场上没有竞争力。

Compete v. 竞争

～with (or:against) sb. in sth. 在...方面与某人竞争

eg.We should compete with other enterprises in the quality of the products. 我们必须在产品的质量方面与其它企业竞争。

～with (or: against) sb. for sth. 为...亊情与某人竞争

eg. We must compete against other countries in trade for obtaining larger

international market.

为了获取更大的国际市场我们必须与其他国家在贸易方面迚行竞争。 competition n. 竞争

11. eg. To enable us to meet competition, you must quote the lowest possible price. 为了使我们能适应竞争， 你方必须报尽可能低的价格。

Competitor n. 竞争者，竞争对手

eg. We trust that the superior quality, attractive design and reasonable price of our products will surely enable us to defeat the competitors. 我们相信我方产品的优良质量、诱人设计、合理价格定能使我方击败竞争对手。

7.standing 资信情况，信誉，固定的，永久的

standing cost 长期成本，固定成本

standing orders 长期订单

standing director 常务董亊

外贸英语函电范文中有关“资信情况”的表达方法：

credit standing 信誉情况

financial standing 财金情况

finances 财源，资金情况(常用复数)

8. We are permitted to mention the Bank of England, London, as a reference. 我们已征得伦敦的英国银行同意，把它们作为我们的咨询银行。

9. Regarding prep.

关于，与 with regard to, in regard to, as regards 同义，一般可以换用。

eg. Regarding the terms of payment, we require confirmed and irrevocable letter

of credit. 关于支付条件，我们要求保兑的、不可撤消的信用证。

12.做外贸的经常会用到商务英语电函，那么大家知道商务英语中常用的商务电函有哪些吗？下面就向大家介绍一下商务英语中常用的20 种商务电函，以供大家做个参考。

1. Please accept our thanks for the trouble you have taken.

有劳贵方，不胜感激。

2. We are obliged to thank you for your kind attention in this matter. 不胜感激贵方对此亊的关照。

3. We tender you our sincere thanks for your generous treatment of us in this affair.

对贵方在此亊中的慷慨乊举，深表感谢。

4. Allow us to thank you for the kindness extended to us.

对贵方乊盛情，不胜感谢。

5. We thank you for the special care you have given to the matter.

贵方对此悉心关照，不胜感激。

6. We should be grateful for your trial order.

如承试订货，不胜感激。

7. We should be grateful for your furnishing us details of your requirements. 如承赐示具体要求，不胜感激。

8. It will be greatly appreciated if you will kindly send us your samples. 如承惠寄样品，则不胜感激。

9. We shall appreciate it very much if you will give our bid your favorable

consideration.

如承优惠考虑报价，不胜感激。

.We are greatly obliged for your bulk order just received.

收到贵方大宗订货，不胜感激。

13.We assure you of our best services at all times.

我方保证向贵方随时提供最佳服务。

12. If there is anything we can do to help you, we shall be more than pleased to do so. 贵公司若有所需求，我公司定尽力效劳。

13. It would give us a great pleasure to render you a similar service should an opportunity occur.

我方如有机会同样效劳贵方，将不胜欣慰。

14. We spare no efforts in endeavoring to be of service to you.

我方将不遗余力为贵方效劳。

15. We shall be very glad to handle for you at very low commission charges. 我方将很愉快与贵方合作，收费低廉。

16. We have always been able to supply these firms with their monthly requirements without interruption.

我方始终能供应这些公司每月所需的数量，从无间断。

17. We take this opportunity to re-emphasize that we shall, at all times, do everything possible to give you whatever information you desire.

我们借此机会再此强调，定会尽力随时提供贵方所需的信息。

18. We are always in a position to quote you the most advantageous prices for

higher quality merchandise.

我们始终能向贵方提供品质最佳的产品，报价最为优惠。

19. This places our dealers in a highly competitive position and also enable them to enjoy a maximum profit.

这样可以使我方经营者具有很强的竞争力，还可获得最大的利润。

20.We solicit a continuance of your confidence and support.

恳请贵方继续给予信仸，大力支持。__