20xx年x月x日，受**董事长及达声总部领导的委派，本人负责**大酒店筹建工作，由于前期遗留问题较多，各项工作处于停顿状态。为使工作顺利进入状态，本人主要开展以下几方面工作：

一、解决前期工程遗留问题，组织图纸会审，重新确定思路，加快主体工程建设，目前各项工程处于收尾阶段。

由于前期人员变动及部分合作商沟通不畅，各项主体陷入瘫痪状态，工地停工，员工情绪动荡。在此情形下，本人意识到只有立即解决前期遗留问题，加快主体建设，才能推动筹建工作的进展，稳定民心。在王宾董事长及总公司领导的支持下，本人组织人员进行图纸会审，重新确定思路，解除不合作装饰公司合约，吸引有实力、有资质、有经验承建商共同合作，现已完成以下几项主体工程：

1、弱电工程：电话线、视频线、网络线铺设；消控室和总机房静电地板项目。有线电线设施完成9xxxx。目前唯有卫星接收系统项目处于洽谈中。

2、设备工程：完成空调主机安装、水泵安装、锅炉、别墅热水器的安装。目前未完成项目有电源、煤气设备。

3、装修工程：完成别墅外墙油漆及9xxxx别墅装修；主楼装修完成9xxxx（包括水、电、地、墙、天花）；酒店外墙大理石完成8xxxx。 4、其它工程：完成外围栏、别墅中间艺术长廊、酒店广场、店标石。园林工程、海边休闲凉亭完成9xxxx；酒店停车场完成9xxxx；酒店喷水池完成9xxxx；草地照明完成9xxxx；

二、广布信息，开展各类招标活动，对各类设备、用品、材料选样及机器设备选型，并签定合约 在上述主体工程如火如荼进行同时，各类设备、用品及材料选样及机器设备的选型也紧锣密鼓地开展。在与王宾董事长及合作方相关领导沟通下、辅以自身多年酒店行业经验，进行选样定型。在供货商的选定上，采取招标办法，在招标过程中，严格坚持了公正、合法、平等竞争、诚实信用的原则，坚持了资格审查，实地考察，小组审议，上报批准的工作程序与供货商签定合约。目前中央空调、厨房设备、绿化工程、燃气工程、客房门锁、清洁机器、员工服装、客房用品等一系列合同已签定，共计合约50份，合同总额达1802.xxxx元。（

三、确立人员编制、架构，分步有序进行人员招聘，保证人员储备，加强人员培训

20xx年x月，酒店确立全体人员编制为30xxxx。结合酒店特点搭建组织架构，制定人员工资标准体系。目前亚洲海湾大酒店确立为总经理领导下的各部门相互分工合作的有机整体。在人员的招聘上，为确保各项工作高效进行，节约控制人力成本，海湾大酒店采取分步有序，逐步到位的办法进行人员的招聘。对于职位缺口较大的部门，采取了多种的招聘方法来尽快补足，除了人才市场招聘、劳动力市场招聘外，还通过网上发布招聘信息，请劳动职业介绍所帮忙发布信息和推荐人员，通过劳动局关系和同行协助寻找和推荐酒店所需的人才等方式，目前酒店到职人员共22xxxx，主要为：行政办xxxx，财务部2xxxx，前厅部3xxxx，管家部3xxxx，餐饮部3xxxx，营销推广部xxxx，人力资源部xxxx，厨房3xxxx，采购部xxxx，工程部1xxxx，保安部2xxxx。以上数据未包含xx年元旦后入职的部分员工和已经落实的四十名实习生。

目前与与酒店签定“校企合作协议”的大中专院校有“天津商学院”、“厦门南洋学院”和“海峡工贸学校”等三所。实习期从20xx年x月x日至20xx年x月x日止。本批实习生都是经过人力资源部挑选和相关部门面试，从中挑选的，基本上都达到了酒店培训的要求。在所有实习生入店实习后，人力资源部除了作好完善的食宿、津贴及工作安排外，还将与每位实习生签定“实习协议”，用以保证我们酒店实习生的稳定性。现在南洋学院和海峡工贸的学生已经来我酒店开始实习了。酒店现有的员工人数已经达到编制（30xxxx）的8xxxx左右，已经能够保证酒店试营业的员工数量，除了管

家、餐饮和工程等三个部门因酒店是逐步开业而不需要按编制全部到位外，其他部门的员工均已达到部门人员总数的9xxxx以上。接下来，由于已经临近年关，人力资源部主要通过知会同行，了解过后一些高星级酒店欲跳槽的人员的去向，为我们酒店所需人员做好后备人选。

为了能够跟上酒店进行试营业时新入店员工的培训，海湾大酒店着手开展了两次共八节培训课，对所有已入店员工进行系统的培训，培训内容涉及：酒店软件和硬件的介绍、酒店的仪容仪表规范、礼貌礼仪的重要性、酒店英文、个人素养、职业道德、消防安全知识及全员销售技巧等，不仅从全方位加强了员工对酒店的认识和拓展知识面，也大大提高了员工的工作积极性。

四、规范管理，完成建章立制，实现办公电子化

经过近半年的努力，亚洲海湾大酒店已制定一套比较完整的管理制度、岗位责任制以及操作流程。全面完成中餐、西餐、大堂吧的标准成本菜单核算。全面清查酒店资产，建立一套完整的资产实物台帐及制度，保证酒店资产的安全。完成财务后台电脑软件的初始化工作，保证电脑建帐使用的稳定性。

五、确立市场定位，加强营销推广，开展市场调查，提高酒店知名度，

随着旅游经济的复苏，厦门星级酒店逐步完善与增多，并陆续有国际品牌酒店进驻，厦门酒店行业面临严峻的市场竞争。根据本酒店情况，确定酒店的市场定位为商务旅游度假酒店，客源定位为跨国企业、外资企业、大型企业、政要客人、本地公司及海外公司等层次与消费能力高的群体。为做到“知已知彼，百战不殆”酒店组织营销人员开展对周边区域的市场调查、上门拜访与洽谈沟通，对环岛内高级写字楼及各家国际旅行社与网络订房中心商谈合作。目前已签协议单位有41xxxx，旅行社5xxxx。

通过开展对各大型企业、跨国集团、外资企业、上市公司的重点销售回访，得到反馈信息有：亚洲海湾大酒店定位五星级酒店较合理，房价也可以接受，地理环境得天独厚，适合接待高级客人。别墅型酒店在厦门少有，较有吸引力。旅行社及网络订房对亚洲海湾大酒店也非常感兴趣，已有多家旅行社来参观酒店并表示满意，以后将把日本、韩国、欧美等国团队安排亚洲海湾酒店。这说明各企业、旅行社对酒店的期望值较高，将酒店定位为高档、集商务、休闲一体商务旅游度假酒店的思路是正确的。

以上为本人在20xx年度任俱乐部及海湾大酒店总经理期间负责的各项工作。由于两头兼顾，任务繁重，工作中难免存在着疏忽与不足，敬请公司领导批评指正。

第二篇：外企酒店经理年终个人工作总结

6 years individual job sums up manager of foreign enterprise hotel end of the year -- individual job sums up manager of hotel of 6 years of foreign enterprises end of the year on July 14, 20xx, get king guest president and the delegate that the headquarters that amount to sound leads, oneself are in charge of big public house of Xiamen Asia bay preparing to construct the job, because question of early days bequeath is more, each job is in halt condition. Enter state to make the work great, oneself basically begin work of the following fields: One, solve problem of bequeath of early days project, organize blueprint joint hearing, decide train of thought afresh, accelerate main body project, at present each project is in ending phase. Because early days personnel is fluctuant,reach partial collaboration business to communicate not free, each main body is immersed in break down condition, building site shutdown, employee mood is queasy. Here case falls, oneself realize solve problem of early days bequeath instantly only, accelerate main body construction, ability is driven prepare to construct working progress, stabilize common feelings of people. In Wang Bin president and the support that head office leads fall, oneself organize personnel to have blueprint joint hearing, decide train of thought afresh, remove agreement of uncooperative adornment company, attract have actual strength, have aptitude, have experience bear the coact that build business, already completed project of the following main body now: 1, weak electrical engineering Cheng: Laid of line of line, video, network line; Disappear charges room and item of floor board of phone of telephone exchange Fang Jing. Establishment of wired electrical wiring is finished 90% . At present only the satellite receives systematic project to be in in negotiating. 2, equipment project: The installation of lead plane of the air conditioning that finish, water pump installation, installation of boiler, villatic water heater. At present unfinished project has power source, gas facility. 3, decorate a project: Paint of the wall outside the villa that finish reachs 90% villa to decorate; Advocate the building is decorated finish 90% (include water, report, ground, wall, smallpox) ; Marble of the wall outside the hotel is finished 80% . 4, other project: Among column of the periphery that finish, villa stone of mark of square of artistic a covered corridor or walk, hotel, inn. Recreational arbor finishs gardens project, seaside 90% ; Hotel parking lot is finished 90% ; Hotel fountain is finished 90% ; Meadow illume is finished 90% ; 2, wide cloth information, develop activity of of all kinds invite public bidding, to type selecting of sampling of of all kinds equipment, things, material and machine equipment, sign agreement to undertake in like a raging fire of afore-mentioned main body project at the same time, the type selecting of things and material sampling and of all kinds equipment, machine equipment is begun in full blast. Communicate in as square as king guest president and collaboration relevant leader below, complementary with oneself experience of old hotel industry, undertake the sampling finalizes the design. On the supplier’s make choice of, adopt measure of invite public bidding, in process of invite public bidding, held to the principle of just, lawful, equal competition, honest credence strictly, held to qualification test, make an on-the-spot investigation on the spot, the group is discussed, the working program that reports approval and supplier sign agreement. At present central air conditioning, galley equipment, afforest is versed in a series of contracts such as things of dress of door lock of Cheng, project burning gas, guest room, clean machine, employee, guest room already were signed, add up to agreement 50, contract amount amounts to eighteen million and twenty-six thousand yuan. 3, establish personnel staff, framework, cent pace has staff invite applications for a job in order, make sure personnel is laid in, strengthen Training Within Industry in August 20xx, work out of hotel establish crew is 307 people.

Combinative hotel characteristic builds constituent framework, make system of personnel salary standard. At present establish of Asian bay big public house leads the organic whole that each branch below cooperates with division of labour each other for general manager. On the invite applications for a job of personnel, undertake to ensure each job is efficient, cost of managing control manpower, thalassic big public house takes minute of step orderly, the method that reachs the designated position stage by stage has the invite applications for a job of personnel. Larger to position breach section, adopted method of diversiform invite applications for a job to come as soon as possible complemental, besides talent mart invite applications for a job, labour market invite applications for a job, still go up through the net release information of invite applications for a job, ask labor employment agency to help release information and recommend personnel, the talent that concern through labor bureau and recommends hotel place to need waits for means, at present personnel of hotel take office in all 222 people, basically be: Administration does 7 people, financial department 28 people, antechamber ministry 32 people, chamberlain ministry 36 people, meal ministry 36 people, sale popularizes a 9 people, manpower resource ministry 5 people, kitchen 31 people, purchase a 3 people, engineering department 10 people, security personnel ministry 25 people. The partial employee of duty and 40 trainees that had fulfilled are entered after above data did not include 5 years of new year’s day.