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　　xxx

　　cell:

　　email:

　　career profile:

　　to get a position as a customer care officer where my skills of handling customers will be utilized for the growth and development of the organization.

　　professional strengths:

　　possess seven years of experience in customer service

　　in-depth knowledge of basic operating systems

　　flexible, attention to detail and ability to learn quickly

　　possess excellent listening and responding skills

　　ability to handle multiple tasks and solve customer queries efficiently

　　possess good sales and customer service skills

　　excellent administrative and organizational skills

　　ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues

　　highly initiative to manage a busy workload without close supervision

　　ability to build and maintain good relationship with customer

　　educational summary and certifications:

　　bachelor's degree in english from daffodils arts college in the year 19xx

　　master's degree in english language from university of xyz in the year 19xx

　　certification course in communication skills from soft skills training center in the year 19xx

　　professional experience:

　　abc business center inc, state

　　20xx till date

　　customer care officer

　　responsible for dealing with customer relevant queries, complaints and request for information on products and services

　　assigned the tasks of recording all communications between various parties

　　handled the tasks of drafting documents as requested by customer care manager

　　prepared daily, weekly and monthly statistical reports

　　responsible for generating ideas on ways to resolve problems and serve customers in a better way

　　confirmed customer understanding of the solution and provided extra customer education as required

　　techno global center co inc, state

　　20xx till date

　　customer care officer

　　assigned the tasks of processing customer orders as well as provides details about the products and services to customers

　　handled the responsibilities of designing activities to improve business performance and customer satisfaction

　　conducted needs-based selling by using non-scripted probing techniques to find customer requirements

　　communicates effectively with teams in the program to ensure quality and timely expedition of customer requests

　　handled the tasks of preparing customer correspondence and updating customer files

　　assigned the tasks of responding to customer queries and concerns regarding product and services of the organization

　　areas of interest:

　　to apply my comprehensive customer service skills to meet the goals and objectives of the organization

　　to increase the sales and service of the organization by applying my excellent negotiation and customer service skills

　　personal details:

　　name: anny smith

　　date of birth: xx/xx/19xx

　　employment status: full time

　　relationship status: married

　　reference:

　　mr. charlie smith

　　senior customer care officer

　　lopez associates co inc, state

　　cell: 123-589-3655

　　email:

First Name: Lin Last Name:Yuan
sex: male
age:25
native place: xxxxxxx
State of health: xxxxx
TEL:123456

EDUCATION:

Graduation colleges and universities:xxxxxxxxxxxxx
 Major: International Enterprise Management
Bachelor of Management 2002
Academic Achievements
University Scholarship (level III) for Academic Excellence
Merit of Excellence for Research Paper on social research
Title:“Thoughts on Creativity in Enterprise Management”

ENGLISH SKILLS:

Excellent written and spoken English skills.
Certifications: CET 6.
BEC Level 2 (achieved EXCELLENCE in Spoken English Exam).

COMPUTER SKILLS

Proficient in office applications: Microsoft PowerPoint, Microsoft Access, Microsoft Outlook.
Knowledge of and experience with Photoshop, FreeHand.
Proficient in C, Basic, and FoxBASE programming languages.
Passed Microsoft ATC (Advanced) Office XP Exam.
Certifications: Microsoft Office2000 Expert, Microsoft Outlook2000 Proficient User.

MARKETING EXPERIENCE:

1）XXXX GuangZhou June 2001
Marketing Representative
Conducted marketing planning with other team members. Analyzed current consumers and competitors. Predicted future target consumers and developed marketing strategies. Several major survey results and suggestions were adopted by the company. 　　

2）Pointzero Survey, Inc., April 2000
Market Surveyor
Conducted survey in lower-class residential areas. Collected data and analyzed current and future market. Completed heavy workload ahead of deadline, and was highly praised by the employer.

3）XXXX University GuangZhou 2000 - 2001
Department of XXXX
Manager of Public Relations, Student Organization
Key organizer, advertiser and planner for University/Department-sponsored student performance events and academic and sport activities. Successfully conducted advertising and acted as key organizer for events including: “Celebrating Youth,” a performance event, the “BIRD” Marketing Competition, and “Zoom in on Our Times,” a series of student debates.

4）Heguyuan Ltd. (Franchise), Beijing March 1997
Sales Representative
Sold food to retail customers. Conducted customer survey to obtain feedback and identify potential customer needs. Achieved good sales record through effective marketing.

ADDITIONAL EXPERIENCE

1）xxxxxResearch Center June 2002
Reception Delegate
Reception Delegate, interpreter and tour guide for the Chairman of the xxxxxx

2）Huaweide Cultural Exchange Center, Beijing February 2002 - present
English Translator (written English), part-time
Translated business documents and Economics articles