空姐面试问题

时间:2024.3.24

如果遇到不讲理的旅客怎么办?

A、乘务员更要态度温柔,热情和蔼 B、对客人不礼貌的言语要耐心的倾听,切忌与客人争论(此题面太广,可选方面实在太多,欢迎补充)

1.请做一下自我介绍

思路: 1、这是面试的必考题目。 2、介绍内容要与个人简历相一致。

3、表述方式上尽量口语化。 4、要切中要害,不谈无关、无用的内容。

5、条理要清晰,层次要分明。6、事先最好以文字的形式写好背熟。 扩展问题A

请用三分钟简单介绍一下你自己。

回答要点:用10秒钟简单说说个人资料即可。用一分半钟左右时间介绍你以前从事的工作,和所获得的经验。再用一分钟左右时间描述你以前的工作经验对应聘的这份职位来说有哪些帮助。

扩展问题B描述一下你自己。

列举3个自己的性格与成就的具体案例。 认真,责任,有计划

3:你认为一名空中乘务员最大的挑战是什么?

思路:我觉得此问题的回答是表明了你对工作的关注点,应该从服务理念方面回答会更好,1、服务态度 2、服务技巧(突发事件)个人更倾向的回答:我认为是对良好服务态度的持之以恒的保持,记得在《the best service》一书中看到:“服务很简单,甚至简单到荒谬的程度,但是要持之以恒的提供高水平的服务真的很难。”

15.请说一说本人的职业观?

回答要点:面试前做好准备,面试时根据自己的实际情况如实回答,并且要与该职位相符。让对方觉得你会长久在这个行业和职位发展下去。

16.你决意离职的动机是什么?

思路: 1、 最重要的是:你要使航空公司相信,你在过往的单位的“离职原因”在这里不存在。 2、 避免把“离职原因”说得太详细、太具体。 3、 不能掺杂主观的负面感受,如“太幸苦”、“人际关系复杂”、“管理太混乱”、“公司不重视人才”、“公司排斥我们某某的员工”等。 4、 但也不能躲闪、回避,如“想换换环境”、“个人原因”等。

5、 不能涉及自己负面的人格特征,如不诚实、懒惰、缺乏责任感、不随和等。 6、 尽量使解释的理由为应聘者个人形象添彩。 7、 如“我离职是因为这家公司倒闭。我在公司工作了三年多,有较深的感情。从去年始,由于市场形势突变,公司的局面急转直下。到眼下这一步我觉得很遗憾,但还要面对显示,重新寻找能发挥我能力的舞台。” 同一个面试问题并非只有一个答案,而同一个答案并不是在任何面试场合都有效,关键在于应聘者掌握了规律后,对面试的具体情况进行把握,有意识地揣摩面试官提出问题的心理背景,然后投其所好。

18.你认为自己的英语实力如何?

34.你的英语水平如何?

如未取得4、6级证书

A.I still have any difficulties in listening because of the

limited vocabulary

B.I don’t think I have problem in the daily conversation, And if I could have a good environment I could improve fast

21你的优点和缺点是什么?

这里只对缺点作一些提示

思路: 1、 不宜说自己没缺点。 2、 不宜把那些明显的优点说成缺点。

3、 不宜说出严重影响所应聘工作的缺点。 4、 不宜说出令人不放心、不舒服的缺点。 5、 可以说出一些对于所应聘工作“无关紧要”的缺点,甚至是一些表面上看是缺点,从工作的角度看却是优点的缺点。

23.你喜欢什么俱乐部活动?

32.大学时做过什么活动?

35.你在休息日做什么?

39.你的兴趣是什么?

以上四点我可以统一归纳为业余爱好

思路: 1、 业余爱好能在一定程度上反映应聘者的性格、观念、心态,这是招聘单位问该问题的主要原因。 2、 最好不要说自己没有业余爱好。 3、 不要说自己有那些庸俗的、令人感觉不好的爱好。 4、 最好不要说自己仅限于读书、听音乐、上网,否则可能令面试官怀疑应聘者性格孤僻。 5、 最好能有一些户外的业余爱好来“点缀”你的形象。

30.你认为自己的能力中具有竞争力的是什么?

我的坚持度很高,事情没有做到一个令人满意的结果,绝不放弃。您可

以从我过去的工作表现所呈现的客观数据,明显地看出我全力以赴的工作态度。(仅供参考)

42.放弃别的航空公司而要和我们一起工作的理由是什么?

思路: 1、 面试官试图从中了解你求职的动机、愿望以及对此项工作的态度。 2、 建议从行业、企业和岗位这三个角度来回答。

48.你有座右铭吗?

思路: 1、座右铭能在一定程度上反映应聘者的性格、观念、心态,这是面试官问这个问题的主要原因。 2、不宜说那些医引起不好联想的座右铭。 3、不宜说那些太抽象的座右铭。 4、不宜说太长的座右铭。 5、座右铭最好能反映出自己某种优秀品质。 6、 参考答案——“只为成功找方法,不为失败找借口”

49.你擅长社交吗?

答案当然是肯定的

变形问题:你能和不好的人相处吗?

不太好预言。因为我事实上从来没有和不好相处的人相处过,我的同学似乎都和我相处得很好。

你认为空乘应该具备哪些素质?

可从以下选取几点组织回答一下一定会对,全部回答一定会不对,显然以你的工作经验没有这么优秀,是事先准备好的,而让面试官觉得他问了一个白痴的问题他会给你分么?

礼貌素质、思想素质、业务素质和身体素质、心理素质(欢迎跟帖补充)

1、 要有敬业乐业的精神

2、 牢固树立自觉的纪律观念

3、 要有良好的形象

4、 熟练掌握和运用专业的服务操作技能

5、 讲究各种服务礼节

6、 掌握文明语言运用技巧

7、 具有健康的体魄

技巧:

基本礼仪:

一般不应由亲友陪同面试,避免给人留下不成熟的印象。

不要紧张,保持自信和自然的笑容,一方面可以帮助你放松心情,令面试的气氛变得更融洽愉快;另一方面,可令考官认为你充满自信,能面对压力。

面试前:

应对所有职员保持礼貌,要知道,他们可能成为你的同事。

进门前先敲门,和主考人礼貌地打招呼。

面试时:

谈话时要与考官有恰当的眼神接触,给主考官诚恳、认真的印象。

点头不可太急,否则会给人留下不耐烦及想插嘴的印象。

谈话时切忌东张西望,此举有欠缺诚意之嫌。

身体语言:

待主考人邀请时才礼貌地坐下,坐的时候要保持笔直。

留意自己的身体语言,要大方得体。跷腿、左摇右摆、双臂交叠胸前、单手或双手托腮都不适宜。

*切忌一些缺乏自信的小动作:

男士应避免把弄衣衫、领带及将手插进裤袋内;

女士不宜经常拨弄头发,过分造作。

避免把弄手指或原子笔、眼镜及说话时用手掩嘴。

面试完结离去时,向主考人道谢及说“再见”。

回答问题的态度:

态度诚恳,不宜过分客套和谦卑。

不太明白主考人的问题时,应礼貌地请他重复。

陈述自己的长处时,要诚实而不夸张,要视空乘职位的要求,充分表现自己有关的能力和才干。

不懂得回答的问题,不妨坦白承认,给主考人揭穿反而会弄巧成拙。

语调:

语调要肯定、正面,表现信心。

尽量避免中、英文夹杂。

尽量少用语气助词,避免给主考人一种用语不清、冗长、不认真及缺乏自信的感觉。

讲错话要补救

在讲错话之后,你亦不要放弃,必须重新振作,继续回答其它问题。

其它:

不要打断主考人的话,因为这是非常无礼的行为。

主考人可能会问你一些与职位完全无关的问题,目的在于进一步了解你的思考能力及见识,不要表现出不耐烦或惊讶,以免给用人单位留下一个太计较的印象。

切忌因主考人不赞同你的意见而惊惶失措。部分主考人会故意反对应聘者的意见,以观察他们的反应。

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消除紧张情绪的策略

不管面试者心情处于怎样的状态,一旦考官叫到你进去面试,紧张的情绪就会情不自禁地产生,心就好像一下子提到嗓子眼上,这时就需要有意识地进行自我放松。

面试者面对面试的场面往往都有紧张的情绪,这在所难免,但如果过分紧张就会影响到面试的效果,那么,如何才能消除紧张呢

有效的做法是:

第一,礼貌的话大声地说。一般情况是,当人在紧张时大声说上几句话,会缓解一下紧张情绪。当面试者走进考试室,一进门,就强迫自己向在座的考官响亮地打声招呼:“你们好,我是××”。这就是一石双鸟,既表示了你的礼貌,又可稳定自己的情绪,这样心情会轻松很多。

第二,放慢讲话速度。不管是谁,一旦紧张起来,说话就会像打机关枪一样,速度极快,而且,说得越快,就越紧张,造成恶性循环,这是要控制自己说话的速度,让字一个一个地从口中吐出来,速度放慢了,心情也就没有那么紧张了。

第三,每句话说得清楚明白。紧张时,容易使语尾含糊,给人一种有气无力的感觉,如果你反其道而行之,加重语尾发音,说得缓慢响亮,有助于消除紧张。

第四,如实说出自己心情紧张,不妨直接对考官说:“对不起,我有点紧张。”考官会给你鼓励,你的紧张情绪也会逐渐消失。考官不会因此而扣你的分,可能会认为你有幽默感而给你加分。

第五,面试时目光的位置要放到好的地方,眼睛对着对方额头有利于消除紧张,两眼盯着考官的双眼,自然感到紧张,低着头或东张西望,又给人一种不沉着的感觉,最好的办法是:面对考官坐下后,脸对着考官的眼睛,但目光却落在考官的额头上,这样既可以给主持人一种专心听讲的良好印象,又会使自己的紧张情绪得以缓解和消除。


第二篇:空姐英语面试问题及答案


空姐面试英语问题及答案

1、Can you work under pressure?or Were you ever under a great deal of pressure?

是的,我可以!因为我在读大学期间,曾经担任过校体育部的副部长,学校举办的很多活动都是由体育部来组织的,所以已经习惯了在强压下工作,令我印象最深的是校运动会,那可是学校的大型活动,基本上从头至尾都是有体育部自己操办,包括很多的细节,例如要安排好每个班级的位置,运动会开幕式的入场顺序,各项比赛的时间安排等等。

Yes, I can! Because when I was in college, I served as the vice minister of the sports department. And there are a lot of activities which are held by the sports department. So I have accustomed to working under strong pressure. I am most impressed that the school sports meeting,which is one of the most large-scale activities in my college, basically it is made arrangements by the sports department from start to finish. It includes many details, Such as arranging the location of each class, arranging the order of admission to the opening ceremony,arranging the time of every kind of competitions and so on. So I believe I can .

2、What is your greatest strength? What are your assets?

我最大的优势是坚强的意志力和超强的耐力,当然这是后天训练出来的结果,因为我是名长跑运动员,在以前大大小小的比赛中,无论自己有多累,我都会对自己说,你要坚持下去,你现在是在跑道上,你必须用跑的形式来结束这场比赛,你不可以停下来,如果你停下来你就失败了,你就是个十足的失败者,自己都会瞧不起自己。但是如果我没有放弃,即使我是最后一个跑过终点线的人,我同样会为自己感到骄傲和自豪,因为我战胜了自己。

1

My biggest advantages are my strong will and endurance to the things I like, OF course, they are not natural. I was a long-distance runner in the past. And while I was running in the runway, no matter how tired I was, I would never stop running I would tell to myself that I can not stop. If I stop, I will be a real loser. On the contrast, if I insist on running to finish the competition, even though I am the last runner to across the finish line, I will still fell proud of myself. Because I won myself.

3、What is your greatest weakness?

我最大的缺点就是我有点固执,我总有我自己的想法,只有当我碰壁的时候我才会考虑别人给我的建议,但是就是因为我的这份固执,这份执着,才让我锻炼了我坚强的意志,不屈不挠的性格。

My biggest drawback is that I am a little stubborn. I am always insisting on my own opinion. I will not consider other’s advice until I found that I run against the wall.. But because of my stubbornness, I become a person who have strong will and indomitable character.

4、What have you done to correct your weaknesses?

我想我会在做每件事情之前,好好斟酌身边的人给我的意见,来找到一个最好的解决方法。

At present, I will consider the advice which is given by the people around me first and find the best way to solve the problems.

5、Have you ever failed?

我觉得我是在失败的陪伴下长大的,是失败让我看清楚通往成功的那条路,只有错过才能更深刻的理解什么是对的,我一直认为人的一生如果太顺利的话反而不是件好的事情,安逸的生活会让人变得脆弱,不堪一击,所以失败是我人生中最总要的老师之一。

In fact, I was growing up accompanied by the failures. It is failures which 2

leads me to success. Only after the mistakes, I can understand the right things better. I have always thought that it was not good if one's life always goes well. An easy life can lead people to become fragile and vulnerable, so failure is one of the most important teachers in my life.

6、 What is your biggest failure?

太过自信结果导致自己慢慢变成了自负,觉得自己很聪明,结果聪明反被聪明误。记得上中学的时候,期末考试前大家都在紧张的复习中,我按照自己的方法进行复习,忽略了老师所讲的重点,考试成绩很不如意,这给了我重重的一击,它启示我听从有经验的人的指点会让自己少走很多弯路。

My biggest failure was that I was too confident to succeed. When I was in the middle school, all the students was preparing for the final exam. I also managed to reviewing all the courses. But I reviewed in my own way and ignored the importance which is given by my teachers. So I got a bad result in the exam. This bad result hit me greatly which made me know that I should regard other’s experience as the sun which can take me to the brightness.

7、How do you handle failure?

当自己失败时,要学会及时调整自己的心态,千万不能让自己灰心丧气,要把这次失败看成是又向成功迈进了一步,要及时找出失败的原因,总结经验,不要两次都犯同样的错误。

At present, I have learned how to face failures. I will adjust my attitude well when facing failures. I should regard the failures as a further step to the success. And find the reasons for failures to make sure that I will not make the same mistake any more.

8、How do you handle change?

3

世界无时无刻不在变化,没有什么东西是一成不变的,包括自己,人总要学着长大,吸取好的东西,改到自己坏的习惯,这样才可以称作是人生的蜕变!

There is nothing that will always keep the same in the world. In fact all the things are changing with the time passage., including me. I need to learn the good things and change my own bad habits with growing up. This is so called the transformation of life.

When you are in charge, how do you motivate people?

9、When you are in charge, how do you motivate people?

要想激励自己的员工更努力的工作,首先要让员工体会到,员工和企业是利益共同体(Community of interests),是彼此共同进退的关系,我们共同努力的目标只有一个,让企业变得更强大;其次,因为每个人都有不同的需求,所以还要了解什么是他们目前最需要的,如何让他们的需求得到最大的满足,以此来激励员工更努力的工作。

To motivate the employees to work harder, on the one side we should make the employees understand that the interests of employees and enterprises are the Community. In fact the employees and the enterprises have to make progress together. We should work hard to make our enterprise to become stronger, so that we also will benefit more. On the other side, we should manage to know about the need of the employees and to satisfy them. If the employees are satisfied with the company, they will work harder.

10、Describe a time when you resolved a conflict?or How do you handle conflict?

当有冲突发生,一般都是因为两个人的意见不一致,而且对于有些事 4

情根本没有谁对谁错,所以冲突发生后,我会站在对方的立场来看问题,找到彼此都能接受的看法。但基本上当我发现两个人的想法不一致的时候,我会换另外一个话题,来避免矛盾的发生。

Conflict may appear when two people do not agree with each other. And for some things, we can not tell who is right or wrong. So when the conflict appears, I will consider other’s view first and then to find a point of view which can be accepted by each other. But basically I will change into another subject to avoid the conflict.

Previous Employment

11、What is the hardest thing you ever did in your current job?

当我是发自内心想要去做的工作,我不会觉得有什么工作是困难的,相反如果觉得某份工作做起来觉得很难的话,多半是因为对这份工作不感兴趣,已经厌倦了,再简单的工作都会觉得很困难。就像我之前做过一份推销员的工作,推销保健品,有人会觉得推销一件产品真的很难,但我不这么认为,当我看到人们从对这个保健品全然不知到经过我的讲解后都愿意去购买的时候,我就会很自豪,而且我也很愿意去尝试用各种方法来增强我的说服力去让人家来购买我的产品,我觉得我的自我价值得到了体现。

If I like the job, I do not think there will be any difficulties in the job. On the contrast, If I think this job is difficult, the main reason for that is that I am not interested in it. If I do not like this job, even though the job is easy, I will also feel difficult too. Just like before, I was a salesman of health care product. Some people think that it is difficult to sell a product. But I do not think so. I would like to make people know something about the product by my introduction. And I will be proud if the people buy them because of my persuading. And I also like to increase my power of 5

persuading in many different ways so that I can feel my self-esteem.

12、Do you consider yourself a loyal employee?

当我真正喜欢上一个职业的时候,我会是这个企业里最忠诚的员工之

一。我会把我所有的精力投入到工作当中去,我会把我的一生奉献给这个企业。

If I really love the career I choose, I will be one of the most loyal employees in the enterprise. I will put all my energy in to the work and devote my life to the company.

13、What did you like about your last job? Or What have you learned from previous jobs?

你觉得你以前的工作好在哪里?

以前我是一名推销员,它让我慢慢体会到我在这个社会扮演着怎样的角色,教会我这样一刚毕业的大学生如何从大学校园走向社会,教会了我如何成为一个服务型人员来服务这个社会。让我深刻体会到服务行业的宗旨:顾客就是上帝。

I was a salesman in the past. It was my first job which makes me know that the role I play in the society. And it also teach me how to become a service-oriented staff in the world. I deeply appreciate the purpose of the service sector: Customer is God.

14、What did you dislike about your last job?

没有发展空间,我不能一辈子只做推销员,我有我自己的人生理想,我要去实现我的人生价值。I do not think the salesman will have a bright future. I have ideals. I am going to fulfill my value of life

15、What was your favorite job? Why do you want to be a flight attendant? What part of being a flight attendant interests you most? What is the best part of being a flight attendant?

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空中乘务员就是我最喜欢的工作之一,它可以带我到世界各地去领略不同的当地文化,带我去见识一些我从没有见识过的东西。而且还可以遇到各行各业形形色色的人,与人交流是我最喜欢的事情之一。因为人生有限,要在有限的生命力去见识的更多新鲜的事物,才能算不枉此生。

Stewardess is one of my favorite jobs. This job can take me to different parts of the world to experience the local culture, to see new things that I have never known, to meet different kinds of people in different careers and so on. As we known, the life is limited, so we need to expose ourselves to the new things to feel wonderful of life.

16、What was your least favorite job?

我不太喜欢从事科学研究之类的工作,在我看来这种工作是枯燥乏味的,相比之下我更喜欢与人打交道,古语说的好,读万卷书不如行万里路。行万里路不如阅人无数。

I do not like the work of scientific research. In my opinion, this kind of job is boring. Compared with scientific research, I prefer to communicate with people. Just like the old saying, traveling is better than reading ten thousand books. Journey is not as good as reading countless people.

17、How long will you stay with our airline? What kind of contributions will you make to our airline? 首先我要说我爱这个职业,所以我会为了这个职业奉献我所有的一切,直到我不能在我的工作付出的一天,直到你们不需要我的那一天。我会尽心尽力做好我的分内事,我只会感谢这个公司给我了这个工作而不会有任何抱怨。

First of all I have to say I love this profession, so I would like to devote all to this career till I can not contribute anything to this job. I will 7

manage to fulfill my duties without any complain.

18、What would your coworkers say about you?你的同事是怎么谈论你的?

我的朋友都说我是一个可以信赖的人。因为,我一旦答应别人的事情,就一定会做到。如果我做不到,我就不会轻易许诺。 而且他们觉的我是一个比较随和的人,与不同的人都可以友好相处。在我与人相处时,我总是能站在别人的角度考虑问题

My friends said I am reliable, because I will fulfill all the promises that I made. I will not make a promise if I can not do that. My friends also think I am an easy-going person. Because I like to consider the problems on the other’s point of view, I can make friens with different kind of people.

19、What would your previous supervisors say about you?

他说我是个很上进的人,责任心很强,因为我总能超额完成任务,所以他说我是个很有能力的人。

He said I am a positive person with strong sense of responsibility. I can over fulfill the task, so he also think I am a good employee who has ability.

20、What were the people like at your last company?

每一个人都非常友好,每天早上他们都会微笑的跟你打招呼,他们不会孤立排挤任何一个人,没有尔虞我诈;和他们的相处是愉快的,能和他们一起工作是件幸福的事,并且他们在你心情低落的时候会陪在你身边鼓励你,不会让你觉得无助,经过一段日子的相处,大家都像你的家人似的,处处得到大家的关心。

Everyone there is friendly. They would greet me with smile every morning. They will never isolate anyone and there is no cheating between them. I like to work with them I feel happy to work under this situation. 8

When I feel sad, my colleague there will encourage me to make me feel that I am not lonely. I get along with them well. We are like a family..

21、What did you dislike about your last employer?

我没有不喜欢我的上一个老板,他是个很热心的人,而且具有组织能力,和经济头脑,他没有任何领导架子,很平易惊人,对我们每一个人都很好,所有跟他接触过的人都很喜欢他。

I like my last boss. He is enthusiastic with strong ability of organization. He is an easygoing person with good economic mind and treats every staff. Well. All the people will like him if they know about him. .

22、If you could change one thing about your last employer, what would it be?

对于他这个人,我个人觉得在人品这方面没什么需要改变的,他这的是个很好的人,如果一定要改变的话,我都觉得他要是能再瘦一点就好了,但是他现在的样子,胖胖的也真的很可爱!

I do not think he needs to change anything. He is very nice..If I have to choose one, I hope that he can become thin, though he looks cute now.

23、Were you satisfied with your performance at your last job?

我对我的表现很满意,在我工作期间,我尽心尽力做我应该做的事情,而且真心对待身边的每一个人,尽我最大的努力去帮助他们。我没有做过让自己觉得遗憾的事情。

Yes, I am satisfied with my performance. I managed to do the things that I should do and treated every people around me sincerely. I have done my best to help my colleagues and have never done something regretful.

24、Was your previous employer satisfied with your performance? 我觉得他很满意我的表现,在工作中我的态度很端正,按时完成上级 9

安排的工作,而且总能超额完成任务,尽我所能的为公司带来最大的利益。

I think he is satisfied with me. Because I always have a good attitude toward the job and fulfill the task he arranged to me in advance, and do my best to bring benefits to the company.

25、Have you ever been fired?

没有,推销员是我做的第一份工作,我是在两个月前自行辞职的。 Never. Salesman is my first job. I resigned two months ago.

26、Have you ever been asked to resign from another job?

目前,我还没有这样的经历,但我想凭我的能力会找到一份很好的工作。

I did not have such experience until now. But I believe I can find a better job because of my ability.

27、Can we check your references? andWhat will your references say?你的证书能说明什么?

我目前拥有的证书只有英语四级而已,当然这并没有什么特别之处,但至少可以证明我曾经为了这个目标努力过,并且我付出的努力得到了回报,取得了让我满意的成绩。

28、How many sick days did you take last year?去年你请了多少病假

我的身体状况很好,很健康,去年一年并没有因为生病而请假。

My healthy condition is good. I am healthy. I have never asked for leave because of sickness last year.

29、Is this typical?(这是什么面试问题,没看懂)

Personality and Motivation

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30、Do you consider yourself a success?

成功的含义很广泛,对我而言我觉得成功是想法设法去完成自己设定的目标,我把我的最终目标分解成无数小的目标,而我正是脚踏实地的一个一个去实现它们,所以我想总有一天我一定会成功的。

The meaning of success is broad. For me success is to fulfill the goal that I have set. I will depart my ultimate goal in to many small goals. And realize these small goals one by one so that I can get my ultimate goal in the near future.

31、What kinds of decisions are most difficult for you?

自古就有所谓忠孝不能两全,我有我的人生理想但是我又很牵挂我年迈的父母,这让我很矛盾;父母当然是支持我的,希望我能完成我的人生理想,但是他们又何尝不想让子女陪伴身边,更何况父母年纪都已近半百,所以我想我只能尽我最大的努力,让他们过上更优质的生活,来弥补我不在身边的缺憾,这是我能想到的最适合的方法。

32、Why has it taken you so long to find a job?

一个人所从事的职业决定着他将有怎样的人生,我觉得没有什么事情比这更重要的了,所以如果最终找到了自己心仪的工作,那么花多长时间都是值得的。

33、What are your outstanding qualities?你的优秀的品质是什么?What are your qualifications?

我觉得作为一个服务型人员,我的优秀品质表现在拥有愿意为别人服务的心态,喜欢去照顾身边的人,尽我全力去帮助别人是我最开心的事,却不会埋怨,不去计较。

34、What interests you most about being a flight attendant?

公司是如何给员工安排假期的,每年大概有多少天能够回家跟父母团聚。

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How the company arranges holidays for the staff. And How many days I can have to sit together with my parents.

35、What can you do for us that others can't?(不知道怎么回答)

36、Describe a difficult problem you've dealt with.

37、 How important is appearance?

相貌对一个女生来讲是重要的,但是与相貌相比内在美就显得更重要,因为如果说相貌是推荐信的话,那么内在美就是信用卡。

The appearance is important for a girl. But compared with the appearance, the inner beauty is more important. Just as we know, if the appearance is a letter of recommendation, the inner beauty is a credit card.

38、What do you think will be the biggest challenge of being a flight attendant?

作为一个乘务员最大的挑战是能否真正拥有愿意为人服务,愿意奉献的精神。作为一个乘务员就要为乘客提供最上乘的服务,搞好公司形象,为公司带来更多的利益。

The biggest challenge for being a flight attendant is that they need to be willing to serve for others and like to devote. A flight attendant must provide the best service for the passengers and improve the image of his or her company .So he or she can bring more benefits to the enterprise.

39、 Do you have any natural talent or skill, something that comes easy to you?

我的热情和亲和力是与生俱来的,我不需要故意装出一副很友善的样子。我觉得与人沟通是件很容易的事情,只要是真心对待别人,人与人之间将不会冷漠,我相信所有人都可以变成朋友。

My passion and affinity are natural. I do not need to pretend to be friendly. I think it is simple to communicate with others. If you treat the people 12

around sincerely, there will be no indifferent between us. I believe everyone can become friend.

40、What do you like to do in your spare time?

即使是在业余时间,我也没有停止学习,因为我的专业是人力资源管理,所以我喜欢看一些管理类的书籍,我喜欢研究公司是怎样运行的,如何能让公司更强大。 Even in his spare time, I did not stop learning, because my major is human resource management, so I like to read some books about management, I like to study how the company runs, and how to make the company more powerful.

41、How would you handle an abrasive Captain or coworker?

如果他是个很好的人,言行都出自善意,只是表达方式上有些不得体,我觉得我可以接受,并且会在适当的时间委婉的提出我对他的看法,希望能对他有所帮助。

If she is a nice person and what she said and did is well-intentioned, even her expressing way is not appropriate, I can accept her. I will also give her good suggestions in a appropriate way

42..Have you ever been described as stubborn or hardheaded? By whom?

是的 ,我曾经被我身边的人曾为小顽固,尤其是我的闺中密友,她很了解我,她知道我所有的秘密,包括我的固执也被她看的一清二楚,因为我的固执,她不只一次的劝我让我改一改,我也试着照她的话去做,才发现原来有些事真的没必要去执着到底,试着看淡一些事反而活得更轻松!

Yes, I have been thought as a stubborn person, especially one of my close 13

friends. She knows about me well. And at the same time, she knows all the secrets of mine. So she knows I am very stubborn sometimes. She often persuades me to change this character. I have also accepted her suggestion to try to do this. So now I have known that I do not need so persistence in some matters so that I can be more flexible.

43、Do you ever freeze in social situations?

我的确有过这样的经历,在大学时期,临近考试的时候,我似乎投入太多的精力在学习上,我对学习的热度超过了对室友的关心,所以我似乎有些被冷落了;后来我检讨自己,我应该要在学习进步的同时帮助他们共同进步,而且不管怎样都不能忽略友谊,要加强朋友间的交往,让友谊能够天长地久。

Yes, I did have such an experience. I remembered that once while I was in the college, the date for exam was getting closed, I concerned on the study and ignored the roommates. So I gradually find that I am frozen. So I understand I should make progress in the study with my friends together. Anyhow, I should not ignore the friendship. We need to strengthen the communication with friends so that the friendship will be everlasting.

44、Have you ever worked with someone who talked too much? How did you handle it?

我在上一个公司工作的时候,经理让我与同事共同完成一项工作,原计划是分工进行,但是从开始工作他就不停地跟我抱怨他所遇到的不满意的事情,眼看就要到交工的时间,他却没做任何事情,最后这项工作由我一人扛下来了,否则就会影响到我的工作表现;事后我委婉的跟他他建议他应该把工作和生活分开,不应该这样公私不分,否则不只是会影响自己的工作,还会连累到别人的

My manager of my last job has asked me to complete a task with one of 14

my Colleagues. But from the beginning of the work, this colleague kept complaining the things that made her unsatisfied from the beginning. She did not do anything until the time was not enough. At last I have to complete it by myself,otherwise I will be affected because of this. After this job, I told my colleague in appropriate way that she should divide live and work in two part, or it will not only affect your own work, but also will influence others’.

45、Are you skilled at sizing people up?(什么意思)

46、Have you ever been part of a problem?

47、Have you ever had to support the directives of higher management, even when you disagreed with it?

目前我还没有遇到这样的问题,但是如果是非原则性的问题,我会服从上级的意见,必要时也会给上级一些解释和提醒。但是如果对于涉及公司利益的重大问题,我可能会向更高层领导反映。”

I did not meet this problem until now. If the management follows the principal, I will accept the management. I may give her or him some suggestions if necessary. But if the management is not good for the benefit of the company, I will report it to the higher leader.

48、Have you ever stolen something?

没有,绝对没有,偷东西是件犯法的行为,而且我觉得只有凭借自己的真本事赢得的东西,用的时候才会心安理得,否则每当看到偷来的东西我想心里头总会有一丝罪恶感。

No, never. It will offense the laws whatever you steal. And I think I only feel happy when get the things by my own ability. If I seal something, there must be sense of guilty in my heart.

49、Have you ever lied?

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我的确撒谎过,但是我觉得那是善意的谎言,目的是为了不让对方太伤心,而说的一些安慰对方的话,但绝对出自善意。至于其他的事情我则认为没有撒谎的必要,因为你的谎言必须要用第二个谎言来圆! I did lie before. But the lie is well-intentioned. My purpose for lie is to stop my friends’ sadness. And as to other things, I do not think it is necessary to lie, or you have to lie a second time for the first lie.

50、Have you ever found a work policy or rule to be distasteful? How did you handle it?

我既然愿意为这个企业工作那么我会遵从这个企业的一切制度,即使有一些制度比较让人distastefu,我也会全部接受,不会有任何埋怨。 Since I am willing to work for this company, I will comply with all the enterprise system, even if some system may make people dissatisfied, I will still fully accept with no blame.

51、Have you ever been tempted to break a work rule or policy? What did you do?

我是这个企业的员工,我就会接受这个企业指定的一切制度,所以我不会被其他人怂恿去违法企业制度,如果我发现有其他员工要违法的话,我也会去阻止,我会尽我最大的努力去维护企业的任何利益。 Since I am an employee of the company, I will accept all the systems specified by the enterprise.. So I will not be encouraged break the systems. If I found someone others break the systems, I will stop, them doing this. I will do my best to maintain the interest of the company.

52、Why do you want to work for our airline?(上网查)

53、What kind of experience do you have?

我曾经做过推销员,所以我具备了良好的语言表达能力和人际沟通能力,而且我觉得这是作为一个服务型人员所必需具备的!

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I was a sailor before. So I had good ability of communication. And this ability is necessary for severe-oriented people.

54、Are you willing to be based wherever the company sends you? 是的,我会听从组织上的任何安排,我相信组织上都会安排对企业有利的事情,所以我会绝对服从。

Yes, I will obey company’s arrangement. I believe the organization will do the best arrange for the whole enterprise. So I will absolutely accept.

55、What would you like to be doing ten years from now?

56、Why should we hire you?

就我目前的能力和我愿意为人服务的心态,我可以做一个优秀的服务人员在组织中发挥最大的潜力,给组织带来更高效和更多的收益。 I will bring potential benefit for the company because of my current ability and good attitude to service. I believe I can bring a lot to the company.

57、What are your qualifications? 我爱这个职业,我愿意为别人服务,而且是真心想要这样做的,如果一个人不具备这样的心态是当不好服务人员,没有任何一个乘客会喜欢那个不是真心实意想要为自己服务的人,我们的工作和责任就是呈现我们最上乘的服务,得到乘客们的认可,让他们满意。

I love this career,I would like to serve for others. If one not wants to do so, he or she will not become a good severer. There will be no passengers that will hate the people who are sincere to them. Our responsibility is to provide the best service to make passengers satisfied. .

58、What is your biggest accomplishment?

在大学期间,我曾经在快餐店做过兼职,当服务生,那天的情况是这样的,有两名顾客在排队时领餐时争吵起来,这造成当时的场面很混 17

乱,一时难以控制,我就请两名治安人员把顾客给拉开,我向周围的人及时了解情况后知道原来是误会,就分别向两名顾客解释,后来事情得到了和解,避免了更坏结果的发生。

When in the college, I did a part-time job in a fast food restaurant as a waitress. I remembered that one day two customers began to quarrel when they were in the queue. The quarrel disturbed the atmosphere of the restaurant. It was difficult to calm them down. So I ask two security officers to pull them apart. I asked other customers around them about the issues in time. I found it was a misunderstanding. So I explained to the two customers separately to avoid a worse situatin.

59、What are your career goals?

我在大学所学的专业是人力资源管理,所以我以后的职业生涯目标就是人力资源总监,负责企业人力资本的战略规划,协调人力资源各部门之间的分工合作,完善人力资本结构。

My major is human resource manager. So my target is the manager of human resources who is responsible for corporate and perfect human resources.

60、How does a flight attendant job fit into your career goals?

一切还要从低做起,先充分了解空姐这个行业,成为人力资源主管,凭借我的能力为企业招聘到跟适合的人才,挖掘他们的潜力,做到最好,最理想的人力资源优化配置,企业带来更多的利益。

Everything starts in a low place. Firstly I should fully understand the career of flight attendants. Only after that can I become a qualified manager of flight attendants. I believe I can recruit the best staff and inspire their potential ability to bring the most benefits to our enterprise.

61、What personal characteristic best describes you.

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责任心十足,只要是上级交代的事和答应朋友的事一定做到,并且尽力做到最好。

I have sense of responsibility. Only if leaders give task to me, I will complete it in time. And if I promise to my friends, I will never break my promise.

62、Do you prefer to work alone or with others?

更喜欢与人合作,多一个人就多一份智慧,更容易找到最适合的解决问题的方法,而且我喜欢与人沟通,就不会觉得很寂寞。

I prefer to work with others. The more people there is, the more wise there will be. So it will be easier to find the most suitable way to solve the problem. Furthermore I like to communicate with others, so I will not feel lonely.

63、Do you consider yourself a team player?

是的 ,我是个具有团队精神的人,正所谓众人拾柴火焰高,我相信集体的力量要比每个人单独的力量加起来还要大,因为团结在某种程度上能激励人们更努力的工作,却让人不觉得乏味,这就是人与人之间为什么要合作的原因。

Yes, I have spirit of team player. I believe collective strength will be stronger than personal strength. To some extent, unity can inspire people to make more efforts in work without boring. This is why we should co-operate with the people around me.

64、Describe your team style.

我希望我的团队是富有激情的,充满热情的,而不是死气沉沉,最关键的一点是团结一致,大家为了一个目标共同努力。

I hope my team is passionate and enthusiastic rather than nagative. The most important is that the players in the team should strike for the same 19

goal.

65、What kind of people do you prefer to work with?

跟我一起工作的人我希望他能有积极的人生态度,诚实、不死板而且容易相处的人、有"实际行动"的人。很热心,喜欢帮助别人,喜欢交流,这样大家在一起工作才能共同进步,我相信近朱者赤近墨者黑! I hope the one who work with me has a good attitude toward life. He or she should be honest, open-minded, kindhearted, and easy to get along with. so that we can make progress together. I believe when you touch black, you become black, when you touch red, you become red.

66、Describe your personality?

我有着积极的人生观,生性善良,喜欢照顾身边的人,朋友需要帮助,只要我能做到都会不计得失的去伸出援手。而且我责任心强,做事有始有终,不会轻易放弃,再加上喜欢挑战难度,所以我觉得我是个不断要求进步的人。

I am active and naturally kind-hearted. I like to take care of the people around me. When my friends need help, I will do my best to help them without considering gains and losses. And I have strong sense of responsibility without giving up easily. I also like to challenge consistently to make further progress

67、How do you handle criticism?、

沈默是金。先不必说什么,否则情况更糟,然后我会等大家冷靜下来再讨论。不过我接受建设性意见。 Silence is golden. Needless to say, first, what, the situation worse, then I will be so calm down and discuss it. However, I accept the constructive comments.

68、Were you ever unfairly criticized?

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这种不公平的批评曾在我还是学生的时候发生过,被老师批评过几次,因为没能及时向老师解释情况,所以被老师误会是我做错了事,当时会觉得很委屈,不过当老师知道了事情原委,我就会得到平反。

69、Are you willing to learn a foreign language?

我很喜欢学习语言,不仅仅是母语还有其他国家的语言,一种语言蕴含了一种文化,学习一个国家的语言能让我更多的了解到这个国家的风土人情。

70、Are you a leader or a follower?

我喜欢去当一个领导者,我希望能在我的带领下,大家都能得到最好的安排,得到大家想要得到的利益;因为人外有人,当我发现有比我更适合当领导者的人出现的时候,我会很愿意当一个追随者,来听从领导者的安排。

71、What kind of employee are you?

只要是我认定的工作,我相信我会是这个企业最忠诚的员工之一,而且我的责任心会促使我做好每一件事。希望能进我最大的努力给公司带来最大的利益。

72、What was your favorite subject in school?

我最喜欢的课程是组织行为学,因为这个课程让我了解到人的行为与人的心理之间的关系,人的心理由人的行为所表现出来,我喜欢通过观察组织中的一个人的行为来分析这个人此时此刻的心理状态,我对此很感兴趣。

73、What was your least favorite subject in school?

上高中时所学的物理课是我一生当中最不喜欢的课,我一直觉得我是个爱好广泛的人,无论是地理,历史还是数学,我不会学得很吃力,但是每当上物理课,我想要用心去听,却发现力不从心,因为我觉得我的人生当中根本用不到它,它并没有给我的人生带来多少帮助,所 21

以对它并没有什么兴趣可言。

74、Tell us about your leadership skills.

我在讲话时走路时不让自己慌张,自己会随时随地对自己不足的地方进行补位,不常有缺乏自信的词语,对习以为常的做事方法,会做改进和优化的建议。尽量不把可能成为伙伴的人变成对手,在检讨过时的时候先从自己身上开始反省,在必须有人牺牲或奉献的时候,要让自己走在前面。

75、Whom do you most admire?

我最钦佩的人是毛泽东,他作为上个世纪中国最伟大的男人之一,他的人生之路并不平坦。但他坚信“道路是曲折的,前途是光明的”而不为各种艰难困苦所滞,并以其坚忍不拔的耐力,愈挫愈奋的毅力和绝处逢生的智慧走出险境,是他拯救中国人民于水深火热之中,改写了中国的历史。

76、Whose leadership qualities have you most respected? Have you incorporated his/her leadership qualities?

毛泽东,他具有高尚的道德品质,固然这是领导所必备的首要条件,他的领导以实事求是的原则为基础,具有非凡的政策能力和策略水平。

78、What do you think are the most important components of a practical leadership philosophy?

有奉献精神,愿意舍小家为大家,而不是只贪图自己的一时利益,而损害大家的利益。

22

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