空乘《民航地勤服务》期末考试卷

注意事项：答卷前，考生务必把试卷和答题纸上密封线内各项内容以及右下角座位号填写清楚，否则可能得不到成绩。答案必须写在边框内。

一、名词解释：（每题4分，共20分）

1、地勤服务（狭义）

2、值机服务

3、轻泡行李

4、安检

5、PNR

二、判断题（对的划A,错误的划B 每题1分，共计10分）

1．按服务航线和规模划分，青岛流亭机场属于枢纽机场。

2．订座对旅客预订的座位、舱位等级或对行李的重量、体积的预留。

3．登机坪是飞机停放和旅客登机下机的地方。

4．多余乘机联应视为无效乘机联，应打印出“VOLD”字样。

5．座位再证实的前提是联程或来回程客票。

6．携带小动物进舱只能是经济舱。

7．安检人员实行岗位证书制。

8．证件检查的方法有观察法、询问法和检查法。

9．无成人陪伴儿童年龄为2-12周岁。

10．飞机停靠停机坪时，需要通过摆渡车引导上机。

三、多选题：（多项选择，选错任意一个均不得分,每题1分，共10分）

1、按服务航线的规模可将机场划分为（ ）

A、备降机场 B、枢纽机场 C、国内机场 D、干线机场 E、支线机场

2、机场的收入来源主要包括（ ）

A、飞机起降费 B、旅客管理费 C、基地租赁费 D、KFC特许经营非 E、免税店销售收入

3、售票要求（ ）

A、领取票证 B、做好工作交接 C、准备业务用品

D、检查购票证件 E、填开客票

4、问询服务依据服务提供方的不同可分为（ ）

A、人工电话问询 B、机场问讯 C、自动语音应答系统 D、联合问询 E、航空公司问询

5、以下属于流程标志的是（ ）

A、出发 B、问询 C、海关 D、商店 E、洗手间

6、运输小动物的包装要求是（ ）

A、坚固的金属或木质容器 B、保证空气流通 C、防止粪便渗透

D、方便喂食和加水 E、容器体积适于装卸

7、航班运输不正常的情况主要包括（ ）

A、误机 B、漏乘 C、超售 D、错乘 E、无票乘机

8、不可以携带上机的有（ ）

A、助听器 B、助听犬 C、剪刀 D、香水 E、75ml的洗面奶

9、承运人有权拒绝的行李有（ ）

A、托运行李中夹带钥匙 B、托运行李体积为5cmX10cmX20cm

C、行李未经安检 D、国际航班头等舱行李为50公斤

10、可申请候补机票的情况有（ ）

A、旅客购票后退票

B、原定飞机机型改变，座位增加

C、航班保留的控制作为没有使用

D、航班座位供不应求，有可能安排加班

E、联程站中，前一站的配额未用完，有余座

四、简答题（每题6分，共30分）

1、旅客候补购票的流程是什么？

2、“落下旅客”的处理程序。

3、多收行李的处理程序。

4、人身检查的程序。

5、什么是特殊旅客？

五、论述题（共30分）

1．当前我国零售业存在的问题有哪些？如何解决？谈谈你的对策。

2、案例分析：

某日下午5时，一对70多岁的老人从深圳抵达西安咸阳，准备转道回山西老家。一下机就发现托运的三件行李中一件不翼而飞，二老跟接站的儿子一起焦急地查询奔忙。两小时后被告知，行李丢失。老人回想行李内物品：一条铂金项链、几套衣服、皮鞋，而最让他们心疼的还是那套精心拍摄的金婚纪念照。老人说：“别的都好说，唯独这套结婚照，我们一辈子就拍这么一回，丢了太心疼了。”并且老人声称仅行李箱价值就达600元。

请根据案例，结合理论，思考：

（1）这属于行李不正常运输的哪种情况？（5分）

（2）航空公司应该如何进行赔偿？（

10分）

第二篇：月考试卷2

代寺镇中2014级

八年级英语（上）第一学月测试卷

第一部分 听力部分（共20分）

班级_____________ 学号___________ 姓名_________________

第一节：听句子，选择与图片意义相符的选项。

1. __________ 2 ___________ 3___________ 4_____________ 5____________ II、听录音选择合适的应答句。

( )1 A Thank you . B No， it’s not good. C You’re welcome. ( )2 A In a week. B Two months. C Twice a month. ( )3 A He is tall. B He is Sam. C It’s Sam’s.

( )4 A Thirty dollars. B It’s seven o’clock. C Three years ago. ( )5. A Fine. B December 25th C Wednesday III、听一段对话回答11---12小题

( )11. What are they talking about?

A A photo. B A newspaper. C A magazine.

( )12 . what do you know about Tom?

A He is shorter than Maria. B he is younger than Maria. C He is thinner than Maria. 听一段对话回答13—15小题。 ( )13 . What’s the date today?

A March 5th B March 15th C March 25th

( )14 . What’s wrong with Wu Dong?

A He has got a bad cold. B He was badly hurt. C He has broken his leg.

( )15. What are they going to do after school?

A Play basketball. B Go to see Wu Dong. C Go to the cinema.

IV、听短文选择正确答案。

( )16. What does Tom often do after school?

A he does his homework. B he watches TV. C he goes out to play.

( )17 . How old is Tom this year?

A eleven B Nine C Ten.

( )18 . How did Tom’s parents begin to feel at about seven?

A Happy B surprised. C Worried.

( )19. Whom did Tom’s parents ask for help at last?

A. Their neighbors. B The police. C The teacher.

( )20 . Tom______ when his parents went out to look for him.

A was watching TV upstairs at home.

B was making com a birthday cake in the kitchen. C was playing in the garden with other boys.

第二部分 笔试部分（共80分）

I．单项选择。（20分）

( )1．________do you surf the Internet? Once a week.

A．How B．How old C．How often D．How many times ( )2．Are you late for class? ________.

A．Yes, never B．Yes, sometimes C．No, ever D．No, usually ( )3．______ homework, most students do it every day.

A．With B．For C．As D．As for ( )4．His mother wants him ________ good food.

A．eat B．to eat C．eating D．eats ( )5．He tries ________ English. And he finishes________ homework every day.

A．to learn, to do B．learning, doing C．to learn, doing D．learning, to do ( )6．Can you help me ________ up the waste things?

A．cleaning B．with clean C．of cleaning D．to clean ( )7．____ it is rainy today, ____ he still works outside.

A．Although, but B．But, although C．/, although D．Although, / ( )8．What is ________ you，young man?

A．matter with B．the matter with C．the matters with D．the matter to ( )9．________ she ________ a headache? I think she should see a doctor.

A．Does，have B．Does，has C．Does，got D．Has，have ( )10．You should drink ________.

A．hot tea of honey B．hot honey tea C．hot teas with honey D．hot tea with honey ( )11．- How are you? - I’m not ________.

A．feel well B．feel good C．feeling well D．feeling good ( )12．- When ________ he ________ to our school? - About half an hour ago.

A．does, come B．did, come C．did, came D．does, came ( )13．Why are they ________ and angry?

A．stress B．stress out C．stressing out D．stressed out ( )14．The doctor says I have ________ yang.

A．too many B．many too C．too much D．much too ( )15．It’s easy to ________.

A．stay health B．stay healthy C．keep health D．have healthy ( )16. What are we doing on Sunday?” “ How about _________?

A. to go bike riding B. going bike to ride C. going to bike riding D. going bike riding ( )17. I had wanted to go to England for vacation, but at last I decided _____ Canada.

A. on B. over C. in D. about ( )18.She looks_______ because she has a ________ vacation.

A. relaxed , relaxed B. relaxing ,relaxing C. relaxed, relaxing D. relaxing ,relaxed, ( )19.-- I’m sorry I forgot _____ the letter for you!” -- It doesn’t matter(没关系), I’ll post it myself.” A. to post B. posting C. post D. posted ( )20. 27. -My mother is ill. -________

A. Don't worry. B. No hurry. C. I'm sorry to hear that. D. OK.

II. 完形填空。（10分）

Dear Meimei,

How time flies! You have been away for half a year. I’m sorry to hear that you are not feeling ____ in New York. I think you ____ talk more with your classmates. Try to ____ friends with them. They can help you _____ your English. You can teach them Chinese.

Of course, the life is _____between Beijing and New York. In Beijing, our teachers often ____us what to do and what not to do. But in ____,maybe your teachers give you a subject(题目) and let you write a composition(作文). Before writing, you must ____ a lot of books .It’s really ___ for Chinese students at the beginning. But most of them can do it well. So please believe____. I hope you will enjoy your life in New York soon.

Yours, Fangfang ( ) 21. A .well B. bad C. fine D. terrible ( ) 22. A. can’t B. could C. should D. needn’t ( ) 23. A . do B. make C. have D. meet ( ) 24. A. in B. for C. about D. with ( ) 25. A. difference B .different C .difficult D. difficulty ( ) 26. A .say B. let C. tell D. help ( ) 27. A. New York B. London C .Sydney D .Shanghai ( ) 28. A. see B. watch C. read D. write ( ) 29. A. hard B. easy C. happy D. sad ( ) 30. A. themselves B. myself C. himself D. yourself

III. 阅读理解。（20分）

（ A ）

Every year most Americans take vacations in summer. A vacation is usually for one or two weeks. Families will often drive their cars to spend their vacation , but if the place is too far ,they can fly there. Many Americans go to the beaches, the mountains, Disney World or large cities. Some families enjoy camping, others prefer to (更喜欢)rent hotel rooms or beach homes. Vacations are planned for relaxation and fun, so Americans choose(选择)their vacations according to (根据) what they like most. Some people want to spend their time relaxing at the seaside and enjoying the sun ,but others prefer to do as many activities as possible. Year after year ,Americans often return to(返回)the same vacation place , but some families enjoy visiting new ones . So, a vacation is a great way to take a break(休息)from work or school. ( ) 31.Most Americans usually take vacations for _____.

A half a year B one week or two C two and half a week ( )32.If it is far away from the vacation place they’ll travel _____.

A By plane B By ship C in their cars ( )33. Some people live in hotel rooms or beach homes ,and some live_____.

A in their houses B in Disney World C outdoors ( )34.Some Americans often relax and _____at the seaside during the vacation.

A Enjoy the sun B go skating C build beach homes ( )35.A vacation is a good way for Americans to _______.

A work B study C relax and have fun

（ B ）

A boy and his father were walking in the mountains. Suddenly the boy fell， hurt himself， and cried， “AAAhhhhhh!!!” To his surprise， he heard the voice repeating， somewhere in the mountain， “AAAhhhhhh!!!” Then the boy shouted， “Who are you?” he received the answer， “Who are you?” He got angry at the answer， so he shouted， “Foolish!” He received the answer， “Foolish!”

He looked at his father and asked， “What’s going on?” The father smiled and said， “My son， listen.” And then he shouted to the mountain， “I love you!” The voice answered， “I love you!” Again the man cried， “You are the best!” The voice answered， “You are the best!”

The boy was surprised， but did not understand. Then his father explained， “People call this ‘Echo’， but really this is life. It gives you back everything you say or do. Our life is just a reflection(反映) of what we have done. If you want more love in the world， have more love in your heart. If you want to be successful， work hard. This can be used in everything in life. Life will give you back everything you have given to it.” ( )36. At first the boy cried because __________.

A he hurt himself and felt bad B he wanted to give himself a surprise C he felt it was so quiet in the mountain D he hoped his father would help him

( )37. When the boy heard the voice repeating， he thought————

A it was foolish to hear others’ voice B someone else in the mountain liked his voice C there were many other people in the mountain D someone else laughed at him in the mountain

( )38. The father shouted to the mountain to __________.

A find out who was repeating his voice B have fun with other people in the mountain C show more examples to his son before giving him the answer D let his son know whose voice was louder

( )39. The word Echo means _________.

A life itself B repeating voice C love in the world D everything in life

( )40. From the story， we know ____________.

A the boy didn’t like others’ voice at all B the father had his own way to teach his son C it is not polite to repeat others’ voice D the boy and his father were rather tired

IV. 补全对话。（5分）

选用方框中的句子补全对话。有两项是多余的。 Tina: What are your favorite sports? Ben: 41_____________

Tina: Now, tell me what you like to eat. Ben: Err, I like fish and eggs. But 42_________ Tina: 43____________ Ben: oh, yes. I love vegetables.

Tina: Do you drink wine? Ben: No, I never drink wine or coffee. 44.___________

Tina: 45________ Ben: I drink a lot of milk. It’s very good for my health.

V. 句型转换。(一空一词)（5分）

（提问） ____________ __________is Lisa staying in Suzhou?

2. I’m visiting my friend in Hong Kong. （改为一般疑问句） ____________ you visiting __________ friend in Hong Kong?

3. Lin Tao often go to the movies on Sunday. （用next Sunday改写） Lin Tao __________ ____________ to the movies next Sunday. 4. Maybe Tom will come with us, but he is not sure. .(同义句转换) Tom __________ ___________ with us, but he is not sure. 5.My eating habits aren’t the same as yours.(同义句转换) My eating habits ___________ ____________ from yours.

VI. 改错题。（5分）

( ______________________ A B C D

( )2. They ______________________ A B C D

( ______________________ A B C D

( )4. What’ ______________________ A B C D

( )5. I’ ______________________ A B C D

VII. 根据汉语完成句子。(一空一词)（5分）

1. 大多数学生每周锻炼两或三次。

Most students exercise _________ __________ __________ __________ a week. 2. 你喉咙痛吗？ Do you have a ____________ __________? 3. 人人都会有时变得疲倦。 Everyone __________ __________ sometimes.

4. 我计划在美丽的乡村度过时光。 I _______ _______ to spend time in the beautiful countryside. 5. 他想在星期二动身去香港。 He is ________ _________ Hong Kong on Tuesday.

VIII. 书面表达。（10分）

假如你是林飞，你的朋友张莉来信说最近感到疲劳、很紧张，很容易生气。请给张莉写封回信，从起居、饮食和运动等方面给她提一些建议。(不少于60词)

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八年级英语（上）第一学月答题卷

班级_____________ 学号___________ 姓名_________________得分___________

第一部分 听力部分（共20分）

1-5______ _______ _______ ______ _______ 6-10______ _______ _______ ______ _______ 11-15______ _______ _______ ______ _______ 16-20______ _______ _______ ______ _______

第二部分 笔试部分（共80分）

I．单项选择。（20分）

1-5______ _______ _______ ______ _______ 6-10______ _______ _______ ______ _______ 11-15______ _______ _______ ______ _______ 16-20______ _______ _______ ______ _______

II. 完形填空。（10分）

21-25______ _______ _______ _______ _______ 26-30______ _______ _______ ______ _______

III. 阅读理解。（20分）

31-35______ _______ _______ ______ _______ 36-40______ _______ _______ ______ _______

IV. 补全对话。有两项是多余的。（5分）

41-45______ _______ _______ ______ _______

初二年级英语（上）第一学月听力材料

一 1. Lily has a sore back.

2. Lucy has a stomachache.

3. Sarah’s throat is hurt.

4. The little girl has a toothache.

5. The lady has a headache.

二 听录音选择合适的应答句。

1 your English is good. 2. how often do you play basketball at school?

3. who’s the man in the car? 4. what’s the time now?

5. when is Christmas?

三听一段对话回答11—12题

M； Hi， Maria， What a nice photo! Who is the boy on your right?

W; Oh， he is my young brother， Tom .

M But， he is much taller and stronger than you， isn’t he?

W Yes， he， is.

听一段对话回答13—15题

M: What’s the date today? W: It’ March 25th .

M: Is everyone here? W: No， Wu Dong is ill.

M: Sorry to hear that .what is wrong with him? W: He has got a bad cold.

M: Let’s go and see him after school. W: All right.

四听短文，选择合适的答案。

Tom is a schoolboy; he often goes out to play after school. But he never gets home for supper.

It was his eleventh birthday last Friday， but his parents didn’t see him at suppertime. They waited and waited， but Tom didn’t come home. At about seven， they felt worried. They had to go out to look for their son here and there， but they couldn’t find him. At last， they went to the police station for help. To their great surprise， when they came back home， they saw Tom sitting at the supper table， enjoying his birthday cake， “why didn’t you come up stairs to watch TV with me， dad?” said Tom when he saw his father.

参考答案

一 听力

1 1-5CAEDB 6-10 ACBBB 11-15 ABCAB 16-20 CACBA

二 选择

1 DABCC 6CADAB 11 BCCCA

三完形填空：1-5 BACBA 6-10 CDBBA

四、阅读理解：

A) 1-5 BBADA B）A D C B B

1------ Is there-----to eat in your bowl?

-----No， there is ------left.

A something anything B anything something

C nothing something D anything nothing

2 I can’t understand the story --------there are many new words in it.

A because B because of C but D so

3 --------the stars， the sun is ------to the earth.

A In ，the nearest B of ， the nearest

C In ， the most nearer D of ， the nearer

4 I hope you ----me some advice. A to give B give