Catering business plan
一、创业经营宗旨和理念One, entrepreneurship, purpose and philosophy 明月西餐厅的经营宗旨为：“著意求新，以客为尊”，经营理念为“极意营造幽雅、舒适、休闲之气氛，融汇西方餐馆美食”。Moon restaurant business purpose as: "deliberately Innovation, customer-oriented" business philosophy is "intended to create a very elegant, comfortable, leisure atmosphere, integrate Western restaurant cuisine."
二、市场定位Second, market positioning
1. 选址方面：明月西餐厅位于学院的美食街内，与连串的快餐店连在一起，但都作为美食街唯一的西餐厅 . 与其它快餐店所不同的是有更好的就餐环境和更优质的服务。 1 Location: the moon restaurant is located within the School Food Street, with a series of fast food together, but are as the only restaurant food court with other fast food restaurants the difference is that there is a better dining environment and better quality of service.
2. 格调方面：明月西餐厅为温馨浪漫的风格，为顾客提供优质的服务，给顾客贵族式的享受，力求营造一种幽雅、舒适、休闲的消费环境，引导消费者转变消费观念，向崇尚自然、追求健康方面转变。 2 category:the moon restaurant is warm and romantic style, to provide customers with quality service, giving customers
aristocratic enjoyment, and strive to create an elegant, comfortable and relaxing
environment for consumption, and guide consumers to change consumer attitudes, to advocate Naturally, the pursuit of health changes.
3. 校园市场环境方面：校园经济的市场有很广的发展领域，消费者也是很单纯的消费，相对外部市场竞争要小，个体经营单纯，以小投资为主，服务于在校大学生。 3 campus market environment: Campus has a very broad market economy development areas, consumer spending is also very simple, relatively external market competition to small, self-employed simply to small investment-based, service to the college students.服务于学生，应该提供最优质的服务，首先，要吸引学生的注意目光，让他们能在最短的时间来光顾本店，所运用的营销方法是多种途径的；其次，是怎样达到以下营销效果Serving the students, should provide the best quality service, first of all, to attract the attention of students eyes, so that they can in the shortest possible time to shop, and by the use of marketing methods are a variety of ways; secondly, how to achieve the following marketing effectiveness
潜在客户Potential customers
现实客户Real customers
满意客户Satisfied customers
美誉度Reputation
所运用的营销方法也是多种多样的。By the use of marketing methods are varied.
4.SWTO 分析 4.SWTO analysis
学院现有一万三千几个师生，调查资料表明他们多消费用于饮食方面占了 54.7% ，正因如此，饮食也是在学校创业首选之路。Several existing thirteen thousand college students, the survey data show that more than they consume diet accounted for 54.7 per cent,which is why diet is also the preferred way
entrepreneurship in schools.消费对象比例图如下：Object of consumption ratio is as follows:
同时在校院里经营西餐厅的 SWTO 分析图如下：While in the school yard run restaurant in SWTO analysis is as follows:
S ：美食街附近是男生宿舍最聚中的地方，偶尔去美食街的人占了全师生S: Food Street near the dorm together in most places, and occasionally go to the food court of the people accounted for the entire student
W ：大多数学生都习惯了到快餐和学校所设的饭堂就餐，对于西餐厅来说不那么的习惯，但资料表明对西餐厅有兴趣尝试的占了W: most students are accustomed to fast food and school canteen dining set, it is not so for the restaurant
habit, but the data show that the western restaurant are interested in trying to account for
O ：现时有 40.2% 师生觉得现在学校最缺的服务是就餐环境，而适合明月西餐厅设计是幽雅、舒适、休闲的消费环境，这可表明了，明月西餐厅开业后会有更受欢迎的可能性。O: At present, 40.2% students feel that the school is sorely lacking service dining environment, and suitable moon design is elegant restaurant, comfortable and relaxing environment for consumption, which may indicate that the moon, the West will be more popular after the restaurant opened possibilities.
T ：美食街有众多快餐店和学校内有五间饭堂T: Food Street, there are many fast food restaurants and school canteens within five
三．III.管理理念Management philosophy
1. 尊重餐饮业人员的独立人格1.Respect catering staff independent
personality
2 互相监督：管理层监督员工的工作，同时员工也可以向上级提出自己的意见或见解 2 mutual supervision: management oversight staff, while employees can submit their views to their superiors or opinion
3 营造集体氛围：既要上下属感受到西餐厅纪律的严明，也要关怀员工，让员工感受到来自集体的温暖，有利于加强凝聚力，提高工作积极性 3 to create a
collective atmosphere: both to subordinates feel restaurant on strict discipline, but also caring staff, so that employees feel the warmth from the collective, is conducive to strengthening cohesion, improve work motivation
4. 公平对待，一视同仁，各尽所能，发挥才干 4 treated fairly, equally, whatever, ability to play
四．Four.产品介绍Products
以西式扒类为主，结合快餐、中西炖汤、中西式局饭、皇牌主食套餐，小食天地、美颜甜品、水吧饮料等来满足消费者的需求：Western-style steak, combined with fast food, Chinese and Western stew, rice and Western Bureau, Ace staple food packages, snacks world, beauty dessert, bar drinks, etc. to meet consumer needs:
1. 推出皇牌主食套餐，经济实惠，例如：泰汁鸡扒印尼炒饭套餐、青咖喱猪颈肉扒伴意粉套餐、鳗鱼泰汁鸡扒局饭套餐等，各套餐还配有（粟米忌廉汤、油菜、热奶茶或冻柠乐），最适合校园情侣品味。 1 Release Ace staple packages, affordable, such as: Thai Sauce Chicken Indonesian fried rice packages, Green Curry Grilled pork neck with Spaghetti packages, eel sauce Thai Chicken Rice Set bureau, etc. Each package comes with (corn bogey Lian Tang, rape, hot tea or iced lemon music), the most suitable campus couple taste.
2. 西餐结合快餐 (2) combining Western fast food
例如：扒类（牛扒、猪扒、鸡扒）、各式快餐、各式小食、各种中西炖汤、中西式局饭、粉面类（意粉、米粉等）。For example: steak (steak, pork chop, grilled chicken), all kinds of fast food, snacks, a variety of Chinese and Western stew, rice and Western Bureau, Noodles (pasta, rice, etc.).
3. 美颜甜品 3 beauty Desserts
例如：姜汁鲜奶雪蛤膏炖蛋、金粟南瓜西米露、粟子蓉鲜奶露、椰汁香芋西米露等等，最适合爱美的女大学生品尝。For example: ginger milk Hashima cream custard, sago Chloranthus pumpkin, chestnut Rong Lu milk, coconut taro sago, etc., the most suitable savor the beauty of the female students.
4. 根据不同的季节制定一些冷饮，热饮，点心、沙拉等 4 Depending on the season formulate some cold drinks, hot drinks, snacks, salads, etc.
例如：现磨咖啡、花式精致冰啡、香滑奶茶、特式风味茶、天然花茶、精美饮品、鲜榨果汁、雪糕新地、滋润甜品等等。For example: freshly ground coffee, fancy exquisite ice brown, creamy milk, Typical flavor tea, natural tea, exquisite drinks, freshly squeezed juices, ice cream sundaes, moist desserts and more.
五、市场营销策略V. Marketing Strategy
1 ．1.品牌策略：Brand Strategy:
“明月西餐厅”这个店名易记，易读，好听。"Moon Cafe" This name easy to remember, easy to read, nice.“明月”一词可以"Moon" could be
营造典雅的个性氛围传播快捷，符合目标市场消费者的消费需求。To create an elegant atmosphere personality spread quickly, in line with the target market consumer demand.
而且招牌的字体设计要美观大方，要具有独特性；易吸引人的注意。And signs font design to elegant, to be unique; easy to attract attention.
2. 价格策略： (2) Pricing Strategy:
（ 1 ）主要走中低档价格策略，在食品“色”，“香”，“美味”，服务等方面力求尽善尽美，努力给客户最大限度的享受和心理满足。(A) take the middle and low price strategy mainly in the food, "color", "sweet", "tasty", services, and strive to perfect, and strive to give our customers maximize the enjoyment and psychological satisfaction.
（ 2 ）针对消费者比较价格的心理，将同类食品有意识地分档，形成价格系列，使消费者在比较价格中能迅速找到自己习惯的档次，得到选购“满足”。
(2) compare prices for consumer psychology, the same food conscious sub-file, the formation of price series, so that consumers can compare prices quickly find their own habits grades, get buy "to meet."
3 ．3.促销策略Promotion Strategy
（ 1 ）西餐厅的促销战略应以竞争为导向。(1) restaurant promotional
strategies should be based on competition oriented.餐厅必须了解竞争对手的情况，比较自己与竞争对手产品和服务的区别，在此基础制定出具体的促销计划和方案，在实施计划的过程中，通过宣扬本餐厅的独特产品或经营风格，树立起鲜明的企业形象。Restaurants must understand competitors, comparing their products and services with competitors distinction, on this basis, develop specific marketing plans and programs, in the course of the implementation plan, to promote the restaurant through a unique product or management style and establish from distinctive corporate image.
（ 2 ）为迎合本餐厅的经营宗旨为：“著意求新”，促销战略中应包含以下 4 方面：(2) In order to meet the restaurant business purpose as: "deliberately novelty" promotion strategy should include the following four aspects:
A ．A.求新：我国的西餐厅不但历史久远，而且品种丰富，已初步形成了高、中、低档的格局，冲、泡、蒸、煮、烤、炸、炒，可谓五花八门，一应俱全，但都是多年一层不变的老面孔，消费者对此缺少新鲜感，尤其是文化品味太低，跟不上发展的潮流，因此，要在传统基础上做足做够“新”字文章，增强其吸引力。Innovation: our restaurant is not only a long history, and variety, has initially formed a high, medium and low-grade pattern, red, hot, steamed, boiled, grilled, fried,
fried, can be described as varied, ranging, but all layer of the same old faces for years, consumers are lack of freshness, especially cultural tastes too low to keep up with the trend, therefore, to do enough homework on the basis of the traditional word "new" article, enhance its appeal.
B ．B.求变：过去 20 年，人们以能解决温饱为主，而今天人们则以营养和享受为主，所以，西餐厅也要以变应变，在工艺、烹调、配料上求变来满足人们的口味，一变天地宽，这样才能牢牢抓住消费者，以拓展西餐厅业市场空间。And change: In the past 20 years, people can solve the food and clothing to the main places now days people mainly nutrition and enjoyment, so restaurant but also the transformation strain, in the process of cooking, the ingredients and change to meet the tastes of people , a changed world wide, so as to firmly grasp the consumers in order to expand the restaurant industry market space.
C ．C.求奇：要在求新和求变的基础上求奇，同样一个商品，变换一个新名词就能赢得消费者的青睐，我们应该从国外饼干、水果等进入中国市场时的新名词而受到启发，同时，求奇，还表现在西餐厅结合上取长补短，用洋西餐厅的技术改造中式西餐厅，也可以用传统的中国工艺嫁接洋西餐厅，做到出奇制胜。ANGEL: To novelty and change, and on the basis of ANGEL, the same one commodity, can transform a new term to win the favor of consumers, we should learn from foreign biscuits, fruit, etc. into the Chinese market, the new term was inspired Meanwhile,
ANGEL, but also in integrating each other western restaurant, Western restaurant with foreign technological Chinese restaurant, you can also use the traditional Chinese arts and grafting Pacific Western restaurant, so surprise attack.
D ．D.求特：这个特，就是中国特色的特色西餐厅。Special requirements: This feature is the specialty restaurant with Chinese characteristics.回望中国西餐厅绝大多数是“一人一把号，各吹各的调”，固守一块阵地，老死不相往来，结果是谁也做不大快上“蛋糕”，有的甚至失传或萎缩了，因此，要尽快选择几个特色西餐厅，上规模，拓市场，强强联合，打造特色品牌，抢占名牌制高点。Looking back on the vast majority of Chinese restaurant "one person one number, each blow a
different tune," stick to a position, never in contact with, who also did not result faster "cake", and some even lost or atrophy , so, as soon as possible to select several specialty restaurants, on the scale, expand the market, powerful alliances, build brand characteristics, to seize the commanding heights brand.
（ 3 ）促销策略中的宣传策略走低成本，高产出方式，印刷宣传品。(3) promotion strategies promotional strategies to go low-cost, high-yield method, printed promotional products.分宿舍发放，采用密集战略，同时利用学校广播站，宣传栏免费宣传，利用网站本身信息流优势宣传和突出形象Issuance of quarters, using intensive strategy, while taking advantage of the school radio stations, billboards free
publicity, information flow using the site itself strengths and increase the visibility image
六、实施方案Sixth, the implementation of programs
1. 按照直营店的实施情况来执行： 1 in accordance with the implementation of outlets to perform:
我们初期的实施方案主要也是按照直营店的实施情况来执行。Our initial implementation of the program is largely in accordance with the implementation of DOS to execute.单店的选址将会通过严格的市场调研和细密的市场分析及谨慎的作业态度来操作，开业前规划，经营地考察从潜在消费分析，门店规划，营业点圈边消费水平，市场竞争状况做科学评估，预测开业后的经营状况。Single store location will be through rigorous market research and market analysis and fine job cautious approach to operations, pre-opening planning, business analysis to examine from a potential consumer, store planning, business point circle edge consumption levels, market competition do scientific assessment, forecasting operating conditions after opening.初期的创业重要人员均以到位，其他岗位人员装修开始着手招聘培训。Early start key personnel are in place, other staff positions renovation begun recruitment and training.层次定位在 10-20 元的人均消费，创业初期计划所需资金为 10 万人民币。Level positioned at 10-20 yuan per capita consumption, the early
start planning the necessary funds of 100,000 yuan.[ 创业第一品牌 : 财富经中国创业网[Venture brand: Wealth by Chinese business network
2. 西餐厅服务业的模型。 2 West restaurant services model.
以顾客为中心，以顾客满意为目的，通过使顾客满意，最终达到本店经营理念的推广。Customer-centric, customer satisfaction for the purpose, by making customer satisfaction, and ultimately to promote the concept of OUR business.
3 ．3.人员与制度Personnel and institutional
1) 店长 1) manager
店长负责综合协调和管理店内各部门工作，督促员工工作，同时接受学校的监督，做好西餐厅与学校的交流工作Manager responsible for the overall coordination and management of the shop work of various departments, and urge
employees to work while receiving the school's supervision, good restaurant exchanges with schools
工作内容：督促各部长及员工的工作，鼓舞员工的工作热情，听取员工的意见 . 综合决策各种工作的运行 . 代表西餐厅与学校进行交流，向上反映员工的意见及要求，向下传递学校所要求的工作Work: urge the ministers and staff, encouraging staff enthusiasm, listen to the views of staff. Integrated decision to run
various tasks on behalf restaurant communicate with the school, up to reflect the views of staff and requirements passed down schools work required
2) 行政人事 2) Administrative Personnel
主要职责：人员到职与离职的相关办理，各类人事资料的汇总，建档及管理，员工档案资料管理，员工请假，调休假作业，出勤状况，稽查，统计作业。Main responsibilities: members arrive and leave the relevant conduct, a summary of various types of personnel data, archiving and management, employee file management, employee leave, vacation tune operations, attendance status, auditing, statistical operations.
3) 厨师 3) Chef
对厨师的要求很高，他必须有灵活的脑子，在每一周都能变一个化样的特色，来吸引顾客。Demanding the cook, he must have a flexible mind, in every one week can become a kind of features to attract customers.
4 ）服务员4) Waiter
以礼待客，遵守制度，积极进取。With courtesy, compliance system and positive.服务员最主要的工作是清理餐桌和店铺的卫生，随时都是一层不染，没有油腻的感觉，给顾客留下深刻的印象。The main task is to clean up the waiter dining table and store health, anytime is a layer of non-staining, no greasy feel, giving customers
impressed.招的兼职工就负责点菜和端菜，对每一个职员要求先把自己的卫生处理好，才能更好的服务于顾客，如果有顾客或者出现不干净的事物或环境马上处理，赔礼道歉重新更换食物或者打扫卫生，如顾客还不满意可以以陪赏进行道歉。Recruit part-time workers to be responsible for a la carte and serve later, for each staff member required to put its own good health treatment, in order to better serve
customers, if a customer or appear dirty things or the environment handled immediately and apologize again Replacing food or cleaning, such as customer dissatisfaction can also accompany an apology tour.