Tycho Chen
55 Zhongshan Ave.
SCNU Shipai Campus
Guangzhou, Guangdong 510631
19 March 2014
Zuodan Wang
55 Zhongshan Ave.
SCNU Shipai Campus
Guangzhou, Guangdong 510631
Dear Ms. Wang:
After collecting necessary information, I writing to you to expose a management problem in our school, representing students who are preparing to express their opinions. Responsibly and frankly, the majority of us believe the staff of our school’s service system to be efficient and competent, with the exception of some employees who are responsible for the teaching building management. Most schoolmates encounter confusion caused by the irregular management of one of the side entrances, for which we receive no explanation. Furthermore, their work and service attitude should be gentler and politer after
some of us respectfully propose a change.
It will be appreciated to receive the most caring reply from you.
Sincerely,
Tycho Chen
第二篇：Business letters 公务信件写作格式
Business letters 公务信件写作格式
(1)Heading (Company name and logo, Address, Telephone number(s), Fax/Telex numbers) 信头（机构名称和标记，地址，电话号码，传真/电传号码）
(2)Date 日期
(3)Addressee’s name and address 收信人的姓名和地址
(4)Caption or reference number, underlined 信件提要或编号（要加底线）
(5)Salutation 信件开头的称呼 <如 Dear Sir>
(6)Letter contents 信文
(7)Complimentary closure 结尾敬辞 <如 Yours sincerely>
(8)Writer’s signature 写信人的签名
(9)Writer’s name 写信人的姓名
(10)Writer’s job title写信人的职务头衔
(11)Other information 其他<如写信人所属部门或职责范围>
(12)Miscellaneous abbreviations 各种缩写 <如 cc(抄送)；Encl.(附件)等>
10个恰当的开首语：
With reference to your letter of 8 June, I ...
I am writing to enquire about ...
After having seen your advertisement in ... , I would like ...
After having received your address from ... , I ...
I received your address from ... and would like ...
We/I recently wrote to you about ...
Thank you for your letter of 8 May.
Thank you for your letter regarding ...
Thank you for your letter/e-mail about ...
In reply to your letter of 8 May, ...
结尾语
为什么我们要为商业信件或电邮设结尾语？
-提及日后的事情作为参照；
- 重覆表示歉意；
If you require any further information, feel free to contact me.
I look forward to your reply.
I look forward to hearing from you.
I look forward to seeing you.
Please advise as necessary.
We look forward to a successful working relationship in the future.
Should you need any further information, please do not hesitate to contact me.
Once again, I apologise for any inconvenience.
We hope that we may continue to rely on your valued custom.
I would appreciate your immediate attention to this matter.
在商业信件中，何时写 'Yours faithfully' ？ 何时写 'Yours sincerely' ？
假若您不知道收信人的姓名：
Dear Sir ... Yours faithfully
Dear Madam ... Yours faithfully
Dear Sir or Madam ... Yours faithfully
假若您知道收信人的姓名：
Dear Mr Hanson ... Yours sincerely
Dear Mrs Hanson ... Yours sincerely
Dear Miss Hanson ... Yours sincerely
Dear Ms Hanson ... Yours sincerely
当您写信给好朋友或同事：
Dear Jack ... Best wishes/Best regards
当您写信予整个部门：
Dear Sirs ... Yours faithfully
TAG: email 商业信件