SOP – Conducting Briefing in Front Office

SOP Number: FO-08 ( SOP serial number and department code )

Department: Front Office – General

Date Issued: DATE THE DOCUMENT WAS CREATED

Time to Train: 45 Minutes

Purpose: Hotel Front office staff needs daily briefings so they know what’s happening in the hotel that day / previous day. This gives a smoother operation, without having to waste time asking others and they know what’s happening in the hotel.

Daily Briefing in front office is part of Hotel front office communication. The complexity of front office communication is directly related to the number of rooms, hotel size, public areas and facilities etc.

1) Prepare for the briefing by making notes on what has to be communicated.

2) Read the night log book to update your information.

3) Make a note of any special, important information or memorandums.

4) Brief about previous night room closing along with room revenue and Average Rack Rate (ARR / ADR ).

5) Brief about expected Arrivals, Expected departure and late check outs for the day.

6) High Balance guest details to be shared.

7) Scanty baggage guest details.

8) Expected VIP movements and In –House VIP guests.

9) Any special guest requests, Fussy guests, Handle with care guests.

10) Long stayer guest In-house.

11) Single Lady guest In-house.

12) Details about airport pickup.

13) Pending room shifting for the day.

14) Any bills on hold.

15) Overview of hotel occupancy for the week.

16) Any un-resolved issues - Ensure the staff is truly aware of important issues, matters related to daily operations.

17) Use the opportunity of the briefing to remind staff of company standards, Missions or Visions.

18) Allow staff to express themselves and communicate briefly.

19) Keep the briefing short ( between 20 – 30 min)

20) Recommend that all are standing during the briefing.

Training Summary questions:

Q1. Why it is important to conduct daily briefings?

Q2. What is the Ideal duration for briefing?

Q3. Name any five important points while conducting briefing?

Q4. Is it required to mention about hotel position during briefing?

Q5. Why it is important to read the previous night log?

第二篇：PhotoShop实验报告

PhotoShop实验报告

一． 实验目的：

本次实验的主要目的是要掌握和了解PS的工具以及会使用这些工具来处理图片。主要熟悉和掌握以下几个工具：

1. 选取工具：矩形选取，套索工具，魔术棒工具，移动工具。

2. 图像处理：仿制图章工具，橡皮擦工具，污点修复工具，红眼消除工具。

3. 绘图工具：文字工具，画笔工具等。

二． 制作步骤：

1. 打开PS软件点击“文件（F）”打开一张所需要的素材图片。

2. 点击仿制图章工具，运用工具把图片下面的字体消除。

3. 把消除字体的图片作为背景图片，点击“文件（F）”再打开另一张图片。

4. 对打开的另一张图片使用选取工具中的“磁性套索工具”把里面的车用“磁性套索工具”选取点击编辑中的“拷贝”点击背景图片再点击编辑中的“粘贴”车就被放入背景图片中，然后用选取工具中的“移动工具”把车放在自己喜欢的位置。

5. 对图片运用橡皮擦工具对抠过来的图片进行局部的毛边的修复。

6. 把边框修复好后，再运用污点修复工具把车身上的一些污点进行修复。

7. 以上工作做好后点击“T”文字工具，加入想写的文字。然后

运用其改变字体的颜色，大小，风格。

经过以上步骤作品完成!

最后单击“文件”选择“另存为”把作品保存为“psd”格式和“jpg”格式。