第一种，当客户拒绝我们跟他联系，
Dear sir:
I am regret to be noted that our products are not in line with your current needs, but anything would be
possibly in to you daily use. It's advisable for you to keep my email address for future use. Any way, i am so
thankful for your precious time spared to my email.
By the way , it's getting colder,take care of yourself.
业务转接函应该如何书写
Dear Mr./Miss.,
I am XXX of XXX company, we appreciate your support and cooperation all the time. Iin order to serve our customers better, we have reassigned the market for each merchandiser, and I will take charge of your market. We are sure it won't bring you big inconvenience.
With best regards,
XXXXX 经典：商务英语10种抱怨信函写作篇
Complaints & Claims （抱怨和索赔信函）抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。 书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚 、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
1） For Delay in Shipment (由于发货延迟而抱怨)
Dear Sirs ,
The furniture we ordered from you should have reached us a week
ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.
Please look into the matter as one of urgency and let us have your reply as early as possible .
Yours faithfully,
亲爱的先生们：我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。
请紧急处理此事，并尽快告知结果。
2） For Poor-Packing （由于包装不妥提出索赔）
Dear Sirs ,
We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10%of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .
Sincerely yours ,
亲爱的先生们：我们写信通知贵方，519号订单玩具已收到，但货物状况很不令人满意 ，故我们不得不提出索赔。经检查，我们发现有10％的货物破损，而且一些也有严重磨损现象。很明显，这是由于包装不妥造成的。因此，我们无法以原价售出货物。 建议贵方依照#5@p金额给予20％的折扣，这是我们所建议降低的售价额度。如果贵方无法接受，我们将不得不退货，要求替换。
3） For Damage of Goods （由于货物损坏而抱怨）
Dear Sirs,
Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked .
We trust you can understand that we expect the compensation for our dam aged goods .
Yours faithfully,
亲爱的先生们：订单JT－8号我方于7月3日从贵处订购的玻璃器皿已于今早货运公司送到。装有货物的160个纸箱完好无损。但当我们小心打开检查时，发现有10箱玻璃器皿严重破损。相信贵处能理解我方要求对损坏货物进行赔偿。
4） For Incomformity（由于货物不符而抱怨）
Dear Sirs ,
On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order .
As I have several customers waiting , please arrange for the replacements at once.
Faithfully yours,
亲爱的先生们：三月十二日我订购了一千二百件四十二号男式衬衣。但不幸的是，今天我们收到了完全不同的货物――儿童服装。我们想贵方一定搞错了，儿童服装是另一份订单。由于有几位客户在等货，故请贵方立即安排更换货物。
5） For Unacceptable Substitute （由于无法接受替代物而抱怨）
Dear Mr .Cliff,
During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy .specifying the hard back binding .But both time you sent me paper-back binding because you were out of stock on the hard-back . Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(At least two of our competitors have this
reference book in hard-back in our cities).
Enclosed is my order for 75 copies of The Handy Desk Companion in hard-back . Please do not , under any circumstances ,send me anything else . I have plenty of the paper-back in stock.
Very sincerely yours ,
亲爱的克里夫先生：在过去的三个月中，我两次向贵方订购了相当数量的由罗伊所著的《便利的办公伙伴》一书，指定需要精装本。但贵方由于精装本缺货，两次寄给我的都是平装本。
值得庆幸的是，我仍卖出一些平装本，但越来越多的顾客索要精装本。（本对少有两家竞争者出售此书的精装本）。
随信寄上订单，购买75本《便利的办公伙伴》精装本。请无论如何，不要寄给我其它替代物。我现已大量平装本的库存。
6）For Shortweight (由于短重而要求索赔)
Dear Sirs ,
We have just received the Survey Report from Shanghai Commodity
Inspection Bureau evidencing that all drums of apple juice weigh short by form 1 to 5 kilogram ,totaling 300 kilogram. As the drums were intact , it is obvious that apple juice was short weight before shipment .Under such circumstances , we have to file a claim against you to the amount of RMB
850 plus inspection fee .
we are enclosing the Survey Report No. TE(95)115 and looking for ward to your settlement at an early date .
Yours faithfully .
亲爱的先生们：
我方刚刚收到上海商检局的栓验报告，证明所有苹果汁每桶少一至五公斤,总共减少三千公斤。由于果汁完好无损，显而易见，苹果汁估装运前就不够重量。在这种情况下，我方不得不向贵方提出八百五十元人民币的索赔，另加检验费用。现随信附上第TE（95）115号商检报告，希望早日解决这一问题。
7）For Over -Shipment （由于到货数量过多而抱怨）
Dear Sirs,
We thank you for promptness in delivering the Chinaware we ordered on 20th Dec .The number of cartons delivered by your carrier this morning was 360, whereas our order was for only 320.
Unfortunately , our present needs are completely covered and we cannot make use of the extra goods .Please inform us by fax what we are to do with the extra goods .
Yours faithfully ,
亲爱的先生们：对于我方12月20日订购的瓷器，非常感谢贵方及时发货。然而，今早贵方承运人送来360箱货物，而我方只订购了320箱。很不幸，我方目前的需要已完全饱和，无法接受多余的货物。请传真通知我方如何处理。
8）、or Inferior Quality (由于质量低劣而抱怨)
Dear Sirs,
With reference to our Order No. 315, we are compelled to express our strong complaints for the inferior quality . Compared to the sample No . 169, the arrived
self-adhesive correction tape is very transparent and does not satisfactorily cover the error being corrected .
We shall be glad to have your explanation of this inferiority in the quality , and also to know what you purpose to do in this matter .
Sincerely yours .
亲爱的先生们：关于我方第315号订单，由于到货质量低劣，我主被迫表达强烈的不满。同169号样品经较，此次运到的修改带稀薄，无法满意覆盖被改正的错误。我方希望贵方对这一情况加以解释，并告知贵方对此事的处理方法。
9）、For Errors in an Invoice(由于#5@p错误抱怨)
Dear Sirs ,
When your sales representative, Helen Xu, called on me in late December ,she told me that you were offering a special price of $ 147 on the ,Wizard icemaker during the month of January .I ordered six on January 17, figuring the total
amount of the order at $882.However ,the invoice that accompanied the shipment showed the amount due as $ 1098 .It is apparent that I was charged the regular price of $ 183 instead of the lower price I was promised .
Im enclosing a check for $ 882 in payment of the order .Unless I hear from , you to the contrary ,I will assume that this is the correct amount and that my account is clear .If this is not the case ,I would like your permission to return the six Wizard icemakers to you at your expense .
Sincerely yours ,
亲爱的先生们:当贵方销售代表海伦·徐去年十二月底拜访我时,告知今年一月份奇术制冰机将以每台147美元的价格销售。我于一月十七日订购了六台，应支付882美元。然而，贵方的销售价常规价每台183美元，而并非所许诺的低廉价格。随函附上一张882美元的支票。除非我听到异议，否则我将认为款额正确、帐务已清。如果情形相反，请允许我退回六台奇术 制冰机，所需费用全由贵方支付。
10)、For Poor Performance on a Service Contract (由于服务质量差而抱怨) Dear Mr .Weidner .
Contract No. 17854
You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel .After each conversation, service is improved for a short time , and then reverts .back to the old standard that brought abort my original complaints .
I will summarize in this letter my previous discussions about your
performance .You may wish to refer to our contract as you read my comments.
1. Windows :According to the contract ,all windows are to be cleaned once a month .This is not being done .Often from six to eight weeks elapse between
cleanings .Even when the windows are cleaned ,the job is less than satisfactory .
2.Carpets: The carpets should be vacuumed after each workday .Although your service people do show up each day , their efforts can only be described as careless .
3.Miscellaneous : I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures , lavatories and ash trays , for example . I call your attention to paragraph 7c in the contract , Mr .Weidner , in which
the provisions for revocation of the contract are described .I do not like to consider such a possibility , but I must have your written assurance that all provisions of the contract will be met .
I will be pleased to meet with you once more to discuss the situation. I assure you that this a matter of some urgency to me .
Yours faithfully,
亲爱的韦德罗先生：您会记得，在过去六个月中，我们至少三次讨论过贵旅店服务质量低劣问题。每次讨论过后，服务质量在短时间内有所提高，但不久又退回到原先的水平。
在这封信中，我将就先前讨论问题做一概述。您在阅读此信时，也许需要参考我们的合同.1. 窗户：遵照合同，每月清洗一次所有窗户。然而。此项工作并未得到落实。每次清洗相隔六至八周。即使窗户被清洗过，效果也不尽人意。2. 地毯：每个工作日之后，对地毯应真空吸尘。尽管贵方服务人员每天露面，但工作很不仔细。3. 各种事务：我可列举许多令人不满意的清洁工作，例如家具、卫生间、烟灰缸等等。韦德罗先生，请您注意我们合的每7c一段，有关终止合同的说明。我本人并不想考虑这种可能，但您是必须书面保证履行合同中的所有条款。我很愿意同您再次会晤，讨论目前情形。这事对于我至关重要，二盼急迫
客户抱怨信原文（节选其中一句话）
The prices are very high for us. For us to have the option to sell your products here in (country), we need an additional 30% discount.
［参考回复函］
Dear xxx,
I am glad to hear from you， and much concerned about your requirement in the letter.
Regarding our last quotation, you consider the price to be high for you. I do think it is the common issue we face currently. As you know, the price of raw material goes up beyond our predict. We are proceeding to improve craft to lower the cost effectively.
The market goes big for these products day by day. Most clients have urged us to complete their orders in spite of high price. They all agree that these products are of most potential high profits in the near future.
Provided we offer 30% discount to you, could you like to double your volume? If not, I would like to kick off 10% price to start an initial friendly cooperation between us.
Your further comment is highly appreciated.
Yours truly,
William
完美的英文开发信
1封完美的英文开发信
http://info. 时间：2005-08-09 15:12 贸易论坛
更多贸易疑点替你解答喔！
问：我进公司两个多月了,起码也发了一百封开发信,可是几乎都象石沉大海一样,我很困惑,不知道是不是自己的开发信定得不好,不够吸引人,引不起人阅读的兴趣来?措辞方面一定也有不当. 我很想请各位过来人指点一下,一般第一次写给客户的开发信,应该如何措辞? 要写得详细些好还是简单明了些好?标题应该用什么才不致于被人当作垃圾邮件删掉呢??
回答1：
Dear Mr. Jones:
We understand from your information posted on Alibaba.com that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.
We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http:// which includes our latest product line.
Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.
We look forward to receiving your enquires soon.
Sincerely,
John Roberts
回答2：商务信函写作要点
写作商务信函并不要求您使用华丽优美的词句。所有您需要做的就是，用简单朴实的语言，准确的表达自己的意思，让对方可以非常清楚的了解您想说什么。围绕这一点，我们总结了几方面的内容，希望对您写作商务信函有借鉴作用。
每一封信函的往来，都是您跟收信人彼此之间的一次交流。人都是感性的，所以您需要在您的信函里体现感性的一面。然而很多人都有一种误解，以为写作商务信函就应该用一种特殊的“生意腔”，于是把一封本来应该是热情而友好的信函写得呆板而死气沉沉。他们宁愿写“Your letter has been received”，“Your complaint is being looked into”而不是“I have received your letter”或者“We are looking into your complaint”。其实我们简单的来理解一下，每次信函的往来不就是跟对方进行了一次交谈吗？只不过是把交谈的内容写到了纸上而已。多用一些简单明了的语句，用
我/我们做主语，这样才能让我们的信函读起来热情，友好，就象两个朋友之间的谈话那样简单，自然，人性化。
想象一下，如果您由于无法准时交货而在电话上跟您的合作伙伴表示歉意时，您会怎么说？我想您会说“I am sorry we cannot deliver the goods today”。 既然在电话中您会这样说，为什么在信件中要改成“It is regretted that goods cannot be delivered today”？放弃这种所谓的“生意腔”吧，让您的信也象谈话那样简单，自然，人性化。
由于您写的信函都是有其目的性的，所以您信函里所采用的语气语调也应该符合您的目的。在写之前先不妨仔细考虑一下，您写这封信函是想达到一个什么样的目的，您希望对收信人产生一种怎样的影响呢？是歉意的，劝说性的，还是坚决的，要求性的。这完全可以通过信函中的语气语调来表现。
不管是生活中的交往还是生意上的合作，真诚是最重要也是最基础的，所以您的信函也必须能够充分体现您的真诚。不管说什么，都要带着您的诚意去说。把写好的信函拿起来读一遍，确保如果此时对方正在电话中与您通话，他一定能够感受到您的自然和真诚。
跟您一样，您的合作伙伴们每天都要阅读大量信函文件。所以，信函一定要写得简明扼要，短小精悍，切中要点。如果是不符合主题或者对信函的目的不能产生利益的内容，请毫不留情的舍弃它们。因为这些内容不仅不能使交流通畅，反而会混淆视听，非但不能让读者感兴趣，反而会让他们恼火，产生反感。
我们这里所说的礼貌，并不是简单用一些礼貌用语比如your kind inquiry, your esteemed order等就可以的。而是要体现一种为他人考虑，多体谅对方心情和处境的态度。如果本着这样的态度去跟别人交流，那么就算您这次拒绝了对方的要求，也不会因此失去这个朋友，不会影响今后合作的机会。
特别要注意，当双方观点不能统一时，我们首先要理解并尊重对方的观点。如果对方的建议不合理或者对您的指责不公平时，请表现一下您的高姿态，您可以据理力争，说明您的观点，但注意要讲究礼节礼貌，避免用冒犯性的语言。
还要提醒一点，中国人有句话叫做“过犹不及”。任何事情，一旦过了头，效果反而不好。礼貌过了头，可能会变成阿谀奉承，真诚过了头，也会变成天真幼稚。所以最关键的还是要把握好“度”，才能达到预期的效果。
就象前面提到的，要用简洁朴实的语言来写信函，让您的信函读起来简单，清楚，容易理解。用常见的单词，避免生僻或者拼写复杂的单词。一个单词可以表达，就不要用词组。多用短句，因为短句更容易理解。少用“and”，“but”，“however”，“consequently”这些让句子变得冗长的连词。在同一封信函里，不要使用多个相同含义的单词。比如，您前面写了“goods have been sent”，那后面再提到这件事时就不要再用其他单词如“forward”“dispatch”等。因为这样写会误导您的读者无谓地去考虑这些词之间是否另有含义。
当涉及到数据或者具体的信息时，比如时间，地点，价格，货号等等，尽可能做到精确。这样会使交流的内容更加清楚，更有助于加快事务的进程。
请在邮件中写上对方公司的名称，或者在信头直接称呼收件人的名字。这样会让对方知道这封邮件是专门给他的，而不是那种群发的通函，从而表示对此的重视。当然，如果您无法确定收信人的名字，那就在称呼一栏里写“Dear Sirs” or “Dear Sir or Madam”。
前面我们说过，商务信函不需要用华丽的词句。根据西方的语言习惯，他们更愿意使用简练而朴实的语言。所以当我们跟西方人进行商务沟通时，也要尽量避免华丽复杂的词句。比如“We look forward to a bright and glorious future of cooperation”，就不如直接写成“We hope to have the opportunity to work together with you in the future.”，这样才更加符合西方人的语言习惯。
给买家的回复，千万要迅速及时。因为买家通常只看最先收到的几封回复，从中去选择合适的供应商。如果您的回复不够及时，就可能因为抢不到先机而失去商机。
这一点是特别针对写电子邮件的。也许很多人都没有意识到，事实上，E-mail的标题是很重要的一个部分，您的邮件给对方的第一个印象就是通过标题来完成的。如果标题没有内容，看起来象群发的垃圾邮件的话，很多买家就会直接删除。比如这样的标题“How are you?” ，“Can we work together?”，建议您改成“Proposal: Bright Ideas Imports--Zhejiang Textile's Partnership Opportunity”或者“Introduction: Our Product Offerings for Bright Ideas Imports.”这样您的邮件会显得更加专业。
写完之后，一定要检查。最基本是要确保拼写和语法正确，然后检查一下您所提供的事实，数据等是否有错。我们都会犯错，但即使在您的信函里有一个极小的失误，也可能会破坏您在沟通方面的可信度，并使人对您表达的其他信息投下怀疑的阴影。
回答3：
可能你的prospects都不感兴趣吧，这种情况好多人都遇到的。第一次给人家写信，正规的格式还是应该有的，尤其是英国的客人。首先要说明来意，包括你通过什么途径知道他们公司和地址的,这一点很重要，不要让人家觉得你来路不明，否则第一印象就大打折扣了。其次，突出重点，简单介绍你的公司，不要罗里罗嗦的，如果你们有自己的网站，告诉他网址，他可以仔细看。最后注意一下信尾的敬语，虽然外国人对中国人的英语要求不会高，但是写得地道一点印象也自然会好一点。
除了上面的写信技巧外，我想发出去的信没有回头也可能有网络的原因，因为国外好多国家都对中国的IP地址发过去的邮件全都当垃圾邮件处理，你的邮件对方可能根本没收到就被对方的服务器删掉了，这个你就要查查你的网络服务商的邮箱系统是否是可靠的。
本厂已迁移到上述地址, 特此通知。
I inform you that I have now removed my factory to the above address.
我方已在本市开设贸易与总代理店, 特此通知。同时, 恳请订购。
Having established ourselves in this city, as merchants and general agents, we take the liberty of acquainting you of it, and solicit the preference of your order.
本公司于5月1日将改为股份有限公司, 特此奉告。
We are pleased to inform you that our business will be turned into a limited company on the 1st May.
本公司股东年会, 将于3月1日在银行家俱乐部召开, 特此函告。
Notice is hereby given that the annual general meeting of the shareholders of our company will be held at the Bankers' Club on Mar. 1.
今天我们已付给R.S.先生120美元, 特此告知。
By this we inform you that we have today paid Mr. R.S. $120.
通过这些渠道, 他们会发来甚多订单, 特此函告。
Through these lines, we intimate you that they may send you considerable orders.
maybe the prices we offer compare favorably wiith any quotationa you can obtain elsewhere