道歉信 Letter of Apology
我们在工作或生活中，有时难免会犯一些错误，写封致歉信就显得很有必要。道歉信通常包括以下内容：表示歉意；道歉的原由；出现差错的原因；提出弥补措施；请求原谅。写道歉信的语言要诚挚，解释的理由要真实，不要显出丝毫的虚情假意。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。
写作"三步走"：
表示歉意->说明具体原因、提出补救办法->再次致歉、希望得到理解
Tips:
在写作过程中，尽可能提供比较合理的理由。如果违反生活常识将导致扣分。
在解释完原因后，尽量提供一个合适的补救办法，使行文更加完满。
订阅收藏《考研英语写作范文100篇》系列文章
（1）Directions:
You are invited to a dinner at a friend's house, but you are not able to attend because of the preparation for a coming examination. Write a letter to your friends to express your apology, explain your reason, and suggest a meeting at another time.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use "Li Ming" instead.
Do not write the address.
范文：
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward? If so, please don't hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards,
Li Ming
译文：
亲爱的安：
感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。对了，在我考试后我们可以见一面么？如果可以的话请随
时给我打电话，我非常期待能和你愉快地聊天。
请允许我再一次致歉。
您真诚的，
李明
闪光词汇及词组：
occupy: v. 占用，占
get-together: n. 聚会，联欢会
hesitate: v. 犹豫，踌躇
drop sb. a line: 给某人打一个电话
preferable: adj. 更好的，更可取的
long for sth: 渴望
万能句型：
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot...
I feel terribly sorry for missing the chance of...
Is it possible for you and me to have a private meeting afterwards?
If so, please don't hesitate to drop me a call about your preferable date.
Please allow me to say sorry again.
（2）Directions:
You failed to finish an important task assigned by your professor because of a severe illness. Write a letter to your professor tp express your apology, explain your reason, and suggest a solution to make up the loss.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use "Li Ming" instead.
Do not write the address.
范文：
Dear Prof. Patent,
I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago. For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctor's note.
I would be very much obliged if you could grant me another week for the task, as my health is turning better.
Hope you can understand my situation and accept my apology.
Yours faithfully,
Li Ming
译文：
尊敬的Patent教授：
我非常遗憾地告知您我没有完成您上周布置的读书报告，因为几天前我突然生病了。过去的几天中我一直持续高烧，住在医院，因此无法进行任何学术活动。随信是医生的诊断书。 如果您能再给一周时间来完成它我将感激不尽，因为现在我的身体正在好转。 希望您能理解我的处境并接受我的道歉。
您真诚的，
李明
闪光词汇及词组：
assign: v. 分配，指派
fall upon sb: 降临到某人身上
continuous: adj. 持续的
prevent sb from sth/doing sth: 使某人不能做某事
hereby: adv. 因此，据此
submit: v. 提交，递交
obliged: adj. 感激的
grant: v. 同意，准予
万能句型：
I am very sorry to inform you that I did not manage to complete...due to...
I would be very much obliged if you could grant me another week for the task.
Hope you can understand my situation and accept my apology.
Apologize letter __ business English_ by LQY
Dear Sir or Madam,
I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.
Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.
I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10%
discount to compensate.
I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.
道歉信是人们经常使用的一种书信文体，用以表达自己的歉意，查字典范文大全特意为大家整理了关于道歉信范文的相关材料，希望对您的工作和生活有帮助。
Letter of Apology
Ⅰ. Sample Study
Sample I
Dear Susan,
I’m very sorry that I was out when you came to see me yesterday evening. I’m afraid I’d gone to the pub with some friends and didn’t get back until 12 o’clock. I wish I had known you were in Luoyang as you could have come with us. It would have been a good introduction to the night life! Anyway, I will call on you at 10 o’clock on Saturday morning at your hotel. We can have the day together, if you have nothing else planned? I’ll show you some of the places of interest that you may not have seen.
Please let me know if you will be available on Saturday morning.
Best wishes
Chen Cheng
Sample II
Dear Mary,
I’m very sorry for not having replied to your July 6th letter sooner. When your letter arrived, I was in Beijing. As my secretary couldn’t forward it to me, it has been lying on my desk until I got back.
Thank you for all your news. It is good to know that your company has agreed to sign the contract to continue the cooperation with us. And we surely will have a bigger success in the near future.
Look forward to catching up and once again apologize for the delay.
Sincerely,
Tom
英语道歉信范文及常用句式
道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。道歉是一种礼貌，道歉信要写得坦率，诚恳。
道歉信通常包括三部分内容：1、表示歉意，道歉的原由；2、出现差错的原因，提出弥补措施；3、请求原谅。语言要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。
写作"三步曲"：
表示歉意→说明具体原因、提出补救办法→再次致歉，希望得到理解。
注意：
理由要尽量合理，违反生活常识将导致扣分；尽量提供一个合适的补救办法，使行文更加顺畅。 范文解析：
Directions: You were unable to attend Mr. Smith's examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.
Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use "Wang Hua" instead. Do not write the address.
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.
I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.
I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.
Sincerely yours,
Wang Hua
◆常用句式：
1、I am writing to apologize for … /I am writing to say sorry for
我写这封信是因……向你致歉。
2、I would like to give you my apology for…
对于……我向你道歉。
3、Please accept my sincere apology for…
关于……请接受我真诚的道歉。
4、I am indeed very sorry for what I said/did, but believe I had no
Intention to…
对于我说的话/做的事，我确实感到很抱歉。但请相信，我并非故意要……
5、Please forgive me for a stupid choice of words.
请原谅我说话欠妥。
6、I feel awfully sorry about it and want you to know what happened.
为此我感到非常内疚，所以想告诉你实情。
7、Please accept my apologies for my oversight.
请原谅我的疏忽。
8、Please allow me to say sorry again.
请允许我再次表示歉意。
9、I sincerely hope you can understand my situation/think in my position and accept my apologies.
我真心希望你能理解我的处境/设身处地地为我考虑，并接受我的道歉。
10、Once again, I'm sorry for any inconvenience caused/you have sustained.
对于造成的不便我再次表示歉意。
1. I would like to give you my apology for……
对于……我向你道歉。
2. Please accept my sincere apology for……
请接受我关于……的真诚道歉。
3. I am indeed very sorry for what I said/did,
but believe I had no intention to insult you.
对于我说的话/做过的事,我确实感到很抱歉。但请相信，我并非要故意侮辱你。
4. Let’s not put a little misunderstanding
between us.可别让我们之间存在哪怕一点点的误解。
5. Please forgive me for a stupid choice of
words.请原谅我的用词不当。
6. I feel badly sorry about it and want you to know
what happened.我为此感到非常内疚，所以想让你知道实情。
7. Please accept my apologies for my oversight.
请原谅我的疏忽。
8. Please allow me to say sorry again.请允许我再次表示歉意。
9. I sincerely hope you can accept my apologies and
understand my situation.
我真心希望你能理解我的处境，并接受我的道歉。
10. Once again，I'm sorry for any inconvenience caused.
再一次，我为所有的不便表示歉意。
开头常用句式：
1. I am writing this letter to apologize to you for …
2. I would like to express my deepest apology for not being able
to …
3. I am writing this letter to apologize to you for my failing to…
4. I am writing this letter to express my regret …
5. I feel dreadful about …
6. I must beg your forgiveness for …
7. I am very sorry to say that …
8. I am writing to apologize for …
9. Please accept my sincere apology for …
10. Here is my deepest apology for…
11. I am terrible sorry, but…
结尾常用句式：
1. Please allow me to say sorry again.
2. Will you please accept my apology?
3. I am sorry for any convenience caused.
4. I hope you can accept my apologies.
5. Will you accept my apology?
6. Once again, I am sorry for any inconvenience
caused.
7. Please allow me to say sorry again.
8. I sincerely hope that you will be able to think in my position and accept my apologies. 其它常用句式：
1. Would you mind if I change the appointment time?
2. Would it be convenient for you…?
3. I am really sorry for the trouble.
4. It is very kind of you to ask us to … But, to
our regret, we cannot accept it.
5. I am sorry I cannot … and I trust that you will be able to understand.
6. I want to let you know how regretful I am
feeling now.
7. I am sorry that I will not be able to … due
to …
8. I hope that this does not cause you too much
inconvenience.
9. I want you to know how badly we feel about it
and to assure you that it will not happen again.
10. Thank you for being patient with us.
11. In order to avoid … happening again, I have …
因未能及时还书致歉Unable to return borrowed book on time
Dear Kate:
Excuse me for my long delaying in returning to you your “Robinson Crusoe” which I read through with great interest. I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer. However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
Thanking you again for the loan.
Sincerely yours,
Tom
篇一：英语道歉信范文
ear miss nancy,much to my regret i was unable to keep my promise to attend your birthday party last saturday, owing to the fact that my little son was suddenly taken ill early that day.hoping to see you soon.
篇二：
Dear Kate: Excuse me for my long delaying in returning to you your “Robinson Crusoe” which I read through with great interest. I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer. However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner. Thanking you again for the loan. Sincerely yours,
篇三：英语道歉信范文
Dear David: I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.
I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next.
篇四：
Dear Charlie, Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised. A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. I have just been informed of this plan and am happy about the decision—this is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream.
篇五：英语道歉信范文
Dear Mr. Smith, I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day. I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill. I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused. Sincerely yours, Wang Hua 范文 4 Directions: One of your pen friends, John, will be visiting your city. However, for some reasons, you can not meet
him at the airport on time. Write a letter asking to wait for you at the airport and tell him how to recognize you. Your letter should be no less than 100 words. You don’t need to write the address. Don’t sign your own name at the end of the letter, use Alice instead.
范文1
Directions: Suppose that Sarah, a friend of yours, has invited you to her birthday party, but you cannot go for some reason. Write a letter in about 100 words to make an apology to her. Do not sign your own name at the end of your letter, using “Li Ming” instead.
【经典范文】
Dear Sarah,
I am terribly sorry to tell you that I am unable to attend your birthday part next Thursday evening. That is owing to the fact that my younger brother suddenly fell ill and was taken to a hospital this morning. I have to go there immediately and take care of him. As told by the doctor in charge, it will take around five days for him to recover and I have asked my boss for a leave.
I really regret that I cannot go to celebrate your birthday personally and would miss the perfect chance of enjoying myself with all our old friends. I have chosen a small gift for you and will send it to you tomorrow to show my best wishes. Besides, please give my regards to our friends when you meet them at the party.
Cordially,
Li Ming
范文2
Directions: Suppose you cannot see your younger brother off at the airport as expected for some reason. Write a letter in about 100 words to make an apology to him. Do not sign your own name at the end of your letter, using “Li Ming” instead.
【经典范文】
Dear Charlie,
Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised.
A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. I have just been informed of this plan and am happy about the decision—this is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport.
Pursuing study overseas is an essential step in the accomplishment of your dream. How I wish I could have the chance to share with you my personal feelings and suggestions before you are away! I hereby send you a gift to wish you good luck. Please forgive me.
Cordially,
Li Ming
范文3
Directions: You were unable to attend Mr. Smith’s examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize. Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use “Wang Hua” instead. Do not write the address.
【经典范文】
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.
I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.
I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you.
Once again, I apologize for any inconvenience caused.
Sincerely yours,
Wang Hua
范文4
Directions: One of your pen friends, John, will be visiting your city. However, for some reasons, you can not meet him at the airport on time. Write a letter asking to wait for you at the airport and tell him how to recognize you. Your letter should be no less than 100 words. You don’t need to write the address. Don’t sign your own name at the end of the letter, use Alice instead.
Dear John,
I am eagerly looking forward to your visit to our city. After all these years of writing to each other, I can not wait to see you. However, I regret to inform you that I will not be able to meet you at the airport on time.
The reason is that your flight will arrive early in the morning, and the earliest I can reach the airport will be about an hour after you land. Will you please wait for me in the arrival lounge? You can have breakfast while you wait.
By the way, as we have never met I must tell you home to identify me: I am of 165cm tall and have a long hair. In addition, I will wear a white skirt and carry a China Daily at hand.
Hope we can meet soon.
Sincerely yours,
Alice
译文
亲爱的约翰：
我非常期待着你来参观我们的城市。这么多年来我们一直通信，我早就想见到你了。但是很抱歉我不能按时到机场接你。
因为你的飞机是一大早就到达机场，而我最早也要1小时后才能到。你能不能在旅客休息室等我，你可以利用这段时间吃早饭。
随便说一句，因为我们没过面，我得告诉你怎么找我：我大概1.65米，长发。另外我会穿一件白色的裙子，手上拿一份中国日报。
希望早点见到你。
你真挚的：艾丽丝
范文5
Directions: You are invited to a dinner at a friend’s house, but you are not able to attend because of the preparation for a coming examination. Write a letter to your friends to express your apology, explain your reason, and suggest a meeting at another time.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use “Li Ming” instead.
Do not write the address.
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward? If so, please don’t hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards,
Li Ming
译文：
亲爱的安：
感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。对了，在我考试后我们可以见一面么？如果可以的话请随时给我打电话，我非常期待能和你愉快地聊天。
请允许我再一次致歉。
您真诚的，
李明
范文6
Directions: You failed to finish an important task assigned by your professor because of a severe illness. Write a letter to your professor tp express your apology, explain your reason, and suggest a solution to make up the loss. You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use “Li Ming” instead.
Do not write the address.
Dear Prof. Patent,
I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago. For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctor’s note.
I would be very much obliged if you could grant me another week for the task, as my health is turning better.
Hope you can understand my situation and accept my apology.
Yours faithfully,
Li Ming
译文：
尊敬的Patent教授：
我非常遗憾地告知您我没有完成您上周布置的读书报告，因为几天前我突然生病了。过去的几天中我一直持续高烧，住在医院，因此无法进行任何学术活动。随信是医生的诊断书。
如果您能再给一周时间来完成它我将感激不尽，因为现在我的身体正在好转。
希望您能理解我的处境并接受我的道歉。
您真诚的，
李明
范文7
美国政府关于撞机事件的致歉信（英文）
中新网北京4月11日消息：以下是美国驻华大使普理赫，今日下午就撞机事件递交给中国外长唐家璇的信件英文全文。
Dear Mr Minister,
On behalf of the United States Government, I now outline steps to resolve this issue.
Both President Bush and Secretary of State Powell have expressed their sincere regret over your missing pilot and aircraft. Please convey to the Chinese people and to the family of pilot Wang Wei that we are very sorry for their loss.
Although the full picture of what transpired is still unclear, according to our information, our severely crippled aircraft made an emergency landing after following international emergency procedures. We are very sorry the entering of China's airspace and the landing did not have verbal clearance, but very pleased the crew landed safely.
We appreciate China's efforts to see to the well-being of our crew.
In view of the tragic incident and based on my discussions with your representatives, we have agreed to the following actions:
Both sides agree to hold a meeting to discuss the incident. My government understands and expects that our air crew will be permitted to depart China as soon as possible.
The meeting would be April 18, 2001.
The meeting agenda would include discussions of the causes of the incident, possible recommendations whereby such collisions could be avoided in the future, development of a plan for prompt return of the EP-3 aircraft, and other related issues. We acknowledge your government's intention to raise U.S. reconnaissance missions near China in the meeting.
Sincerely
Joseph W. Prueher
范文8
菲律宾年轻人的一封道歉信
As you are reading this letter, I bet that you have seen/heard about what happened earlier in our country.
Tourists were hostages of a policeman here, Rolando Mendoza. After a few hours of the horrible crime, some of the victims were dead including the hostage-taker.
I wrote this letter not just to apologize but also to let everyone know that we Filipinos are not all like Mendoza. We are loving and good-hearted people.
For so many years, our country has been standing tall and surpassing every dilemma; be it small or big. Years ago (back when I wasn’t born yet), you have watched us fight for what we think is right. We fought for the democracy of our nation.. The EDSA revolution. But that’s just one out of many.
Second. We Filipinos have been serving other countries for our families and we treat you as our own as well. With all due respect, I thank you all for giving us the trust through the years. For helping us to become what we are now.
The Philippines is more than just a group of islands. We are a nation of strong and remarkable people. A country of beauty and love known to be hospitable and well-valued. I humbly apologize for what happened tonight. No one in this world would want something like that to happen for life should be valued.
I politely ask the attention of the world. Please do not judge and mistreat us just because of what happened tonight. I have been searching the net and found terrible things. Hong Kong advices to avoid travels here, China and HK bans Filipinos and that Philippines is the worst place to go.
I can’t blame you for what you have decided but I hope that you could understand. Our country is now in a sea of problems. And I know for sure that we helped you in a way or another. Let peace and understanding reign this time.
I know that this letter will just be trash but I wish that you would understand. On behalf of the Philippine population.. WE ARE SORRY.
As a song puts it…
And I believe that in my life I will see an end to hopelessness, giving-up and suffering. And we all stand together this one time then no one will get left behind. Stand up for life. STAND UP FOR LOVE
Sincerely yours,
Reigno Jose Dilao
既然你在读着这封信，我想你一定看过或者听说过早前在我的祖国发生的事情。
游客们被警察Rolando Mendoza当作人质。可怕的罪行持续一段时间后，一些人质死了，而劫匪Mendoza也被击毙。
我写这封信，不仅仅是为了道歉，也是为了让所有人知道，我们菲律宾人并不都是Mendoza。我们是充满爱并且热心的人民。
许多年来，我们的国家曾经挺立于世，经历了所有，无论大或者小的困境。数十年前（回到我还没出生的时候），你看过我们为了我们所认同的真理而战斗。我们是为了自己国家的民主而奋战......像EDSA起义。但那只是我们许多努力中的一部分。
其次，我们菲律宾人为了我们的家庭一直在为其他国家服务，我们对待你们如同对待自己的家人。冒昧的说，我感谢你们所有人这么多年来信任我们，帮助我们成为今天的菲律宾人。
菲律宾不仅仅由一些岛屿组成。我们的民族是一个由坚强，卓越的人们组成的民族。我们的国家是一个美丽好客，价值非凡的国家。我谦卑地为昨晚发生的事情道歉。世界上没有人会希望类似的事情发生在宝贵无价的生命上面。
我诚恳地请求全世界注意。请不要只因为昨晚发生的事件就武断地判定和误解我们。我在网络上搜寻后发现了一些很糟糕的事情。香港政府建议不要来这里旅游，中国大陆和香港对菲律宾颁布禁令，菲律宾变成了最不该去的地方。
我不能因为你所决定的而责怪你，但我希望你理解。我们的国家现在正处于无数问题之中。我也肯定我们在某方面帮助过你们。让和平与谅解统领这个时刻。
我知道这封信将会被丢弃，但我祈求你会理解。我以菲律宾人的名义说出，我们，很抱歉。
正如一首歌唱的一样......
我相信在我的生命中我将会看到绝望，放弃，折磨迎来尽头。这一次我们所有人都会站在一起，没人会被落下。为了生命而站出来，为了爱站出来。
你真诚的，
Reigno Jose Dilao