询盘多阶段跟进模板

第一封回盘发出，几天过去了，客户没有回复，建议用下面模板跟进： Dear ***,

For several days no news from you, my friend. I am writing for reminding our offer for items of ***dated on***according to your relative inquiry, Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service of you in near future. Looking forward to your prompt response.

Best wishes

附上之前的邮件

十天左右过去，客户还是没有回复，用以下模板再跟进：

Dear ***,

How are you? Hope everything is ok with you all long. I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptitive price. By the way, how about your order with items of ***? If still pending, we would like to offer our latest price to promote an opportunity to cooperate with each other. If there is anything we can help to you, we shall be much than pleased to do so. Looking forward to your prompt response. Best wishes

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几种邮件的回复范文

（1），Hope you are fine,my friend.

It is regret that I haven’t receive any information from your side.May I have your idea about our offer?We will try to satisfy you upon receipt of your reply,as we don’t want to lost a good customer like you!

If there is anything we can do for you,we shall be more than pleased to do so.Hope we can build good cooperation with you.

(2), Glad to contact you again!

Have you kindly check my offer?Hope they are workable for your market!Sorry that we still don’t receive any information from you.I would appreciate for your any comment about our offer,including price,quality,service.No matter whether it is a positive answer or not.It is a great help for us to meet your requirements.

Waiting for your favorable reply soon!

(3),Good day!

My quotation of digital photo frame you might have received and considerated.Could you kindly advise your comments at your earlier convenience?

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邮件回复范文

Hope you are fine, my friend.

It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!

If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with your. 如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)

Glad to contact you again!

Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would appreciate for your any comment about our offer, including price, quality, service. No matter if it is positive answer, It is great help for us to meet your requirement.

Waiting for your favorable reply soon!

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电子邮箱自动回复范例 (2012-02-26 20:45:06)

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标签：

杂谈

Example 1:

Thank you for your email. I am on a business trip from××× to ×××，I apologize that I am unable to respond to you immediately. but will do so as soon as I am back in the office. If you require immediate assistance. kindly contact Mr ×× ，mail: ×××

Example 2:

I will not be checking my email until date. If you need immediate assistance contact staff member.

Example 3:

Thank you for contacting me. Unfortunately I am away from my email right now, but I will reply to you on my return. In the meantime, if you need some assistance, please call staff member on telephone number

Example 4:

I am currently out of the office, and will be returning on date. For any urgent queries please contact staff member on telephone number or via

email at email@XXX.com

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外贸邮件回复范文：

收到客户询盘时的回复：

Dear Sir,

We hereby acknowledge receipt your inquiry of XX, (products) and I just got the information form our production department, these standards are available for us. And the now pls check the quotation below:

The specification you required:

The length:

The diameter:

The material

……

The price: XX usd /pcs FOB (Tian Jin)

I hope this is the one in your favor, as an experienced company (ISO9001:2000) in the XX field for more than 20 years. And we take the opportunity seriously to cooperate with you. If you have any questions, pls feel free to contact me. I will try my best. Thanks and regards

Singature

客户询盘模糊，像客户询问规格

Dear Sir,

Thanks for your inquiry of our XX (products). On Dec. 10th. And we are in XX field for many years, so we are confident we can do it. But the specification you given is still lack. Such as the diameter, material, quantity and so on…, so pls can you send us the details? The drawing (CAD) is ok.

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“在商务交往中要尊重一个人，首先就要懂得替他节省时间”，电子邮件礼仪的一个重要方面就是节省他人时间，只把有价值的信息提供给需要的人。

要区分To和CC还有BCC（区分收件人、抄送人、秘送人）

1.To的人是要受理这封邮件所涉及的主要问题的，理应对邮件予以回复响应。（收件者：就具体某项工作而已，一般指直接处理者、需要跟进者、需要回复者）

2.而CC的人则只是需要知道这回事，CC的人没有义务对邮件予以响应，当然如果CC的人有建议，当然可以回Email.（抄送：指只需要知道，例如：上级、其他相关需知道的部门的同事）

3.而BCC是秘送，即收信人是不知道你发给了BCC的人了的。这个可能用在非常规场合。

4.TO，CC中的各收件人的排列应遵循一定的规则。比如按部门排列；按职位等级从高到低或从低到高都可以。适当的规则有助于提升你的形象！

5.只给需要信息的人发送邮件，不要占用他人的资源

6、转发邮件要突出信息

在你转发消息之前，首先确保所有收件人需要此消息。除此之外，转发敏感或者机密信息要小心谨慎，不要把内部消息转发给外部人员或者未经授权的接收人。

如果有需要还应对转发邮件的内容进行修改和整理，以突出信息。不要将RE了几十层的邮件发给他人，让人摸不着头脑。

关于主题

主题是接收者了解邮件的第一信息，因此要提纲挈领，使用有意义的主题行，这样可以让收件人迅速了解邮件内容并判断其重要性。

1.一定不要空白标题，这是最失礼的

2.标题要简短，不宜冗长，不要让Outlook用?才能显示完你的标题

3.标题要能真反映文章的内容和重要性，切忌使用含义不清的标题，如“王先生收”

4.一封信尽可能只针对一个主题，不在一封信内谈及多件事情，以便于日后整理

5.可适当用使用大写字母或特殊字符（如“*！”等）来突出标题，引起收件人注意，但应适度，特别是不要随便就用“紧急”之类的字眼。

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邮件标题：客户求购的产品名称

邮件内文：

To:客户公司名称

Attn:客户人名

Re:客户求购的产品名称

We are pleased to get to konw that you are presently on the market for产品名称,and as a specialized manufacturer and exporter for this product in China, we sincerely hope to establish business relations with your esteemed corporation.

Herewith pls find our competitive offer as flws:

Product:

Specification:

packing:

Quantity: as per yr requirement

Payment L/C sight

Shipment: prompt

If the product we offered above is some different from what you require actually, kindly inform us in detail, we will be pleased to re-offer you as per yr actual requirements asap.

Pls note that the product pictures will be sent to you upon yr request, and a small sample could also be sent to you for yr final checking if the price is finally acceptable.

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