SOP – Conducting Briefing in Front Office
SOP Number: FO-08 ( SOP serial number and department code )
Department: Front Office – General
Date Issued: DATE THE DOCUMENT WAS CREATED
Time to Train: 45 Minutes
Purpose: Hotel Front office staff needs daily briefings so they know what’s happening in the hotel that day / previous day. This gives a smoother operation, without having to waste time asking others and they know what’s happening in the hotel.
Daily Briefing in front office is part of Hotel front office communication. The complexity of front office communication is directly related to the number of rooms, hotel size, public areas and facilities etc.
1) Prepare for the briefing by making notes on what has to be communicated.
2) Read the night log book to update your information.
3) Make a note of any special, important information or memorandums.
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