From:  China Council for International Investment Promotion (CCIIP)

Academy of Contact Center and BPO (ACCB)

“首届中国（广州）国际服务外包合作发展交易会 ”

暨电信服务专题研讨会”邀请函

 Invitation of China Sourcing Conference

 (Guangzhou) 2012

尊敬的     先生/女士

Honorable guest,

由广州市人民政府、中国国际投资促进会主办，广州市对外贸易经济合作局中国国际投资促进会服务外包工作委员会承办的“首届中国（广州）国际服务外包合作发展交易会”，暨由呼叫中心与服务外包研究院承办的“电信服务外包专题研讨会”于20##年2月28--29日在广州举行。

You’re warmly welcome to China Sourcing Conference (Guangzhou) 20## in Feb 28—29, 2012, sponsored by China Council for International Investment Promotion (CCIIP) and Guangzhou Municipal People's Government, and organized by Bureau of Foreign Trade and Economic Cooperation of Guangzhou Municipality. You’re also special guest of telecom session hosted by Academy of Contact Center and BPO.

…… …… 余下全文

SOP – Conducting Briefing in Front Office

SOP Number: FO-08 ( SOP serial number and department code )

Department: Front Office – General

Date Issued: DATE THE DOCUMENT WAS CREATED

Time to Train: 45 Minutes

Purpose: Hotel Front office staff needs daily briefings so they know what’s happening in the hotel that day / previous day. This gives a smoother operation, without having to waste time asking others and they know what’s happening in the hotel.

Daily Briefing in front office is part of Hotel front office communication. The complexity of front office communication is directly related to the number of rooms, hotel size, public areas and facilities etc.

1) Prepare for the briefing by making notes on what has to be communicated.

2) Read the night log book to update your information.

3) Make a note of any special, important information or memorandums.

…… …… 余下全文

SOP – Conduct Operation Audit in Front Office

SOP Number: FO- 09 ( SOP serial number and department code )

Department: Front Office – Managers

Date Issued: DATE THE DOCUMENT WAS CREATED

Time to Train: 60 Minutes

General audit:

1) Check special procedures in place for processing guest express/special delivery mail?

2) Are guest safety

implemented?

deposit box procedures established and

3) Are enough hotel directories available to the guests?

4) Do front office receptionists and cashiers have friendly, positive attitudes?

5) Check for proper signage, so guests don’t wait in the wrong place?

6) Are the procedures for guests waiting in lines for check-in/check-out frequently monitored and changed if necessary?

7) Are procedures established for receiving and processing of guests who are members of special hotel guest programs / who are destined for "special guest (VIP, Club Concierge, etc.)" floors or sections?

…… …… 余下全文

Good afternoon, all the appraiser committee members. Ladies and gentlemen, Welcome to attend the oral defense. I am Xieyuan from the 2012 transferred students and my supervisor is Lihui.

With her sincere and intellectual guidance, for nearly six month's hard work, I have finished my paper. I will briefly introduce my thesis and welcome any suggestion.

The title of my paper is The Joy Luck Club - conflict ? reconciliation of Chinese and Western cultures. I choose this as my topic due to the following reasons.

Firstly, I am a fan of 俞飞鸿, who is one of the main actors of the movie The Joy Luck Club. It is just the wonderful movie that makes me interested in the original work.

Secondly, I’m interested in the differences between Chinese and Western culture, which shows a lot in this movie and the original novel.

…… …… 余下全文

The Information Disclosure for the Non-traditional Insurance Products

Chapter 1 General Provisions

Article 1: This regulation has been formulated with a view to standardizing the insurance activities, protecting the legitimate rights and interests of policyholders.

The policyholder refers to the insurant, the insured or beneficiaries.

The insurant, the insured or beneficiaries shall notify the insurer of the occurrence of the insured risks in time after they have learned about them.

The insured refers to a person who is protected by the property or life insurance contract and who enjoys the right to insurance claims. An insurant may be an insured.

A beneficiary refers to a person who has been designated by the insured or the insurant to enjoy the right to insurance claims. The insurant or the insured may be the beneficiary.

…… …… 余下全文

英语论文开题报告范文：function and application of descriptive translation studies 关键词：英语论文开题报告范文

function and application of descriptive translation studies

1 introduction

the intention of this study is to explore possible advantages of descriptive translation studies as in its application in translation practice and translation analysis.

since early 20th century, translation studies gradually broke away from the marginal status within other related disciplines and established itself as an empirical science. from then on, schools of thought have kept coming out and each claims its legitimacy for existence. among these schools is descriptive translation studies (dts).

dts approaches translation from an empirical perspective. translation is viewed to be a social activity having significant importance in the receiving culture and for the target community. therefore, translation is dealt with beyond the linguistic realization and language comparison, and is incorporated in social and cultural context.

…… …… 余下全文

The Difference and Combination of

Quantitative and Qualitative Research

Abstract: Quantitative research and qualitative research are two basic paradigms and methods, each with different concept, nature, fundamental theory, and research process. Recently, there are more and more arguments about the tow methods and more and more scholars promote the combination of them in researches. This thesis demonstrates the differences between the two methods and also analyzes the combination of them and its significance in researches.

Key words: Quantitative research, qualitative research, difference, combination

Section One The Introduction of Quantitative Research and Qualitative Research

There are two paradigms in social science research. One is the positivist methodology and the other is the humanist methodology. The positivist methodology simulates the natural science and uses inductive method to discover new knowledge, uses the “hypothesis-deduction” mode to test theory (Kerlinger, 1964), uses the method of mathematical statistics to analyze quantizable empirical observation and to assure the cause-and-effect relationship. In comparison, the humanist methodology derives from humanist science and emphasizes collecting, comprehending and explaining documents.

…… …… 余下全文