篇一 :外贸邮件如何跟进客户

分析下原因,一般情况下我会再写封追踪信给他:

Hope you are fine, my friend.

It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!

If there is anything we can do for you, we shall be more than pleased to do so. Hope to establish long-term friendly business relations with your esteemed company.                                                                                                                                                                                                               

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篇二 :报价后客户跟进邮件写作例文

转贴:报价后客户跟进邮件写作例文

在平时商务往来中,本人发现很多客户在对公司某个产品价格询盘后,我及时给予报价,但是报价后就一直没有客户的反应,没有见有订单。像这种情况下,作为一个销售人员,应该如何处理呢?应该写什么内容的邮件去给客户以求进一步跟进呢?应该在发出报价后几天内发出邮件比较合适呢? 针对这些问题,本人提出以下三个解决方法,如果哪位网友有更好地办法,不妨拿出来让大家一起参考。

回复A:直接去函敦促

Dear Hugo Chu,

Wish everything well with you and your esteemed company !

We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection .

Wish we will promote business as well as friendship!

Best wishes !

Aaron

回复B: 先写邮件问清情况。本人觉得先写邮件问清情况,简单的询问,如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。

Dear Sir,

Good morning! Hope you have got a wonderful weekend!

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篇三 :八种外贸跟踪邮件范文 巧妙锁定客户

八种外贸跟踪邮件范文 巧妙锁定客户

 1,报价后好几天没回复。可以询问是否收到,收到了对价格有什么看法?对产品有什么建议?。。。。。。

  Sample one:

  Dear xx

  Sorry to trobule you.

  Several days no news from you have you got my enquiry for xxxx ? Fully

  understand that you are too busy to reply us.But we are still await

  for your comments.We need your feedback to go ahead. Thank you in

  advance.

  Many thanks and best regards.

  xxx

  2, sample 1 发出去后如果客户还没回复就这样跟进。因为报价单里面有对价格限制有效期所以可以以此跟踪

  Sample two:

  Dear xxxx

  Hope everything goes well !

  We are in receipt of your inquiry dated on xxx and quote you as

  follow: XXXXXXX . pls kindly check whether price is workable ? Becasue price will be

  invalid on xxxx.

  Wish we will promote business.

  Best regards.

  xxxxx

  3, 如果碰到节假日也可以跟踪下。

  sample 3

  Dear XXXX

  Sorry for re-troubling you.

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篇四 :如何跟进客户邮件的注意事项

如何跟进客户的邮件?

通常和客户沟通方式有邮件,在线(MSN/Skype)及电话等。而通过邮件与客户联系洽谈,是做外贸的最主要的途径。以下注意事项也同样适用于在线沟通。

一. 跟进客户的邮件中要注意哪些问题?

1. 简洁:客户上班时间要处理很多事情。80-100个单词,不能太少,也不能太多。最简单的句式表达最明确的意思,

突出重点。

2. 专业:英语用词要专业。专业词汇给对方的感觉就是我们是这一行业的,初步吸引到其兴趣。如果什么都不懂,这

个缩写需要解释,那个也需要,那客户会选择你吗?另外,我们要把产品了解清楚,在邮件中体现出你的专业度。有问必答, 重点突出,意思明确, 思路要清晰。

3. 量化:规格细节,多用量化的数据,减少定性泛泛的语句,体现专业性。

4. 互助:换位思考,即思考如果你是客户,你需要什么样的信息与支持,这样则可以针对性提供,无论对方是老板还

是采购/产品经理,他都需要我们的支持帮助去面向客户/老板/同事去开展工作。

5. 包装:为增加和促进合作的机会,适当的艺术包装是必需的,披露些相关信息,比如已量产的知名客户,XX该区

域的知名客户已测试并洽谈订单细节等来增强客户的信心。注意不可不着边际的讲一些一戳就破的低级信息,达到真真假假的境界。

6. 诚意:回复客户的邮件要注意语言用辞,表示出对客户的尊敬,对待客户一定要真诚,表达出自己以及公司的合作

诚意。

7. 及时:回复客户邮件要及时提供给客户准确的产品信息。当天的邮件一定要当天回。如果不能回复,一定要给客户

一个回应,告诉他目前不能回的原因和什么时候能够回复客户。注意各国时差,欧洲客户一般下午3点前回复就可以了。美国客户上午一上班或者下午下班前发。

8. 规范:规范的格式(字母大小写,段落,单词拼写,语法检查。)主题:点睛之处;问候语;落款。内容较多时,

注意分段或者分序号。

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篇五 :报价后客户跟进邮件写作例文

报价后客户跟进邮件写作例文

在平时商务往来中,本人发现很多客户在对公司某个产品价格询盘后,我及时给予报价,但是报价后就一直没有客户的反应,没有见有订单。像这种情况下,作为一个销售人员,应该如何处理呢?应该写什么内容的邮件去给客户以求进一步跟进呢?应该在发出报价后几天内发出邮件比较合适呢? 针对这些问题,本人提出以下三个解决方法,如果哪位网友有更好地办法,不妨拿出来让大家一起参考。

回复A:直接去函敦促

Dear Hugo Chu,

Wish everything well with you and your esteemed company !

We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection .

Wish we will promote business as well as friendship!

Best wishes !

Aaron

回复B:先写邮件问清情况。本人觉得先写邮件问清情况,简单的询问,如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复,那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商,还在等最终客户的确认?还是其它问题?然后根据情况做一些措施看能否挽回这一张订单。

/ 更多信息在外贸网址之家龙之向导

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篇六 :跟进邮件

发完报价后客户无回复,如何跟进

发完报价后1-2天没有回复-----跟进邮件1(确认是否收到),有条件的最好发完邮件后直接电话询问如果仍旧没有回复----一周后跟进邮件

2或者电话询问原因仍旧无回复,十天,半个月去邮件联系---跟进邮件 3 跟踪客户没必要非得要求形式,重要的是内容和跟进的点找准。

并非一定要死缠烂打,前提是让客户记住你,还能对你不厌烦;否则你就成了推销保险的了。 跟进邮件

1 模板A

Dear ***,

Wish you have a nice day! May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us. I am waiting for your reply ASAP. Best regards Winnie.

模板B

Hope you are fine, my friend. I haven't received any information from your side. My last quotation email is attached to avoid you missing it. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you! If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.

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篇七 :邮件跟进

如何跟踪客户

一、第一类-----买家询盘为泛问产品

询盘格式通常如下:

We are interested in all your products, could you please send us more information and samples about your products and price list?

可参考如下模板回复:

Dear Sir/ Madam,

Thanks for your inquiry at Made-in-China.com.

We are professional supplier for plush toys at competitive price, located in Nanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.

We have great interest in developing business with you, should you have any inquiries or comments, we would be glad to talk in details through MSN:XXX \ mails or any way you like.

(附件内容可挑选一些公司主打产品)

客户泛泛咨询时,往往真实购买意图一般,除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。对能给予继续回复的客户应继续重点追踪,没有回复的客户则可以考虑不必花费大量时间追踪。

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篇八 :客户不回邮件该如何跟进

客户不回邮件该如何跟进

作为一名新人,客户不回你的邮件,会受打击。做为有经验的业务, 客户太多, 一个个的跟进, 费神, 累人。何不作出一份有效地跟进邮件表呢? 让客户跟着你的节奏走。个人觉得效果还是不错, 大家可以根据自己的情况作些改变, 做出一份属于自己的文件吧!会让你在跟进客户的时候省时省力!

刚给客户报价了之后一定要做到勤跟进。在第一个月最好能够跟进到十次以上, 后续就客户情况可以放缓步伐了。

报完价后第一件事情就是询问客户对于我们报价的看法, 评价,并且要问几次。 很多人都知道, 有一部分客户在这个时候就会给你回复了的。

一.询问客户对报价的看法

Dear xxx,

Hope everything goes well with you!

Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you and your company.

Best regards

二.追问客户的评价,求回复

Dear xx

How are you recently?

Several days no news from you have you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still await for your comments. We need your feedback to go ahead. Thank you in advance.

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